I give 3 stars bc it isn’t that user friendly when it comes to the app portion. I’ve had very hard times trying to log in and there was no one to help, that left me waiting until they opened hours later to get help. Also on there online the texting chat room doesn’t answer questions but yet they tell you to ask it questions. All around needs improvement on user friendliness.
Logging in is more difficult than it needs to be. They added a face recognition feature which was a little more convenient but that’s only when it works. The hours of operation for this bank is pretty inconvenient as well, especially if stationed overseas. Not very user friendly in general. Hard to find what you’re looking for. The messaging portion of the app is the biggest pain. It always claims that it’ll save you time to just message through the app instead of calling but every time I use the messaging part, they wait till last minute to message back. Then I have to wait till the next business to hear back from them. Always feels like no one actually wants to do their job here.
I’m giving it 4 stars even though I’d say 3.5. The new update makes things way more user friendly. I think some improvements could be made though. Such as if you don’t want to use faceID, being able to quick view your balance again. I use faceID but for those who don’t. Now the biggest thing I’d love to see. When something is pending, have the option to revoke certain things. Not like grocery stores and such. But be able to select revoke on payments to certain companies. Even if it means that the bank has to call to ask why, I’d be happy. I’d give 5 stars at that point.
I really want to like the Armed Forces Bank app. However, it’s been a constant battle. App logs you out and errors itself making it impossible to log back in unless you restart your phone. They’re really slow at application upgrades to fix bugs. Always behind the power curve of tech.
The app finally started working a few months back..you put out another stupid update and guess what..it doesn’t freaking work again! Told me it wasn't compatible with my iPhone 7 and that I had to update. Now I can't log in anymore. Tells me there is a system error and to call for help. It's annoying to have to log in on the web version and enter multiple things instead of being able to log in real quick and see what I need to see. Update: Still doesn't work after update.
This app is so behind the times compared to other banking apps. There should be a Touch ID option, chat feature option, and card controls. This is important being that you cater to military members in different time zones with different accessibility.
I’ve been with this bank for decade and it’s 2022 it still slow and lags with tons of bugs. It’s nowhere near other major banks or their apps like chase or wells Fargo. This app smells anxiety and stops working as soon as you have to take some urgent actions like checking your account or processing transactions. I’m already angry over having this account when I was young and dumb, this app is adding an another insult to it.
I can't even check how much money I have. I wasn't using this app for anything else but checking my funds. Now I can't even do that since this stupid update. Update: latest version fixed my issue.
I have been with this bank for over 40 years. My parents were customers, my sisters are customers. They have everything I need and more! I know banks have similar account products so the people make the difference.
The customer service is awful still on the phone since 10 am it’s now 11:26 have not been talked to listening to this awful music my card was hacked 3 times the new hard i got had 3 different numbers on it that’s it begged for a new one if i could give zero stars i would they also screwed me in basic training at fort Lennardwood charging me 30$ if i didn’t have enough in each account leave this bank please before it’s to late
The upgrade on this app is amazing. We now have access to instant balances is one of my favorites. Also the ability to find a ATM or local branch near you wherever you are is perfect. I use this App almost everyday.
I like the App and it works great the interface is fine I understand everything the only thing I would change about the ab is putting a balance at time of deposit or withdrawal next to each entry
This app need an immediate update. It doesn’t show full number for transactions such as Western Union Transfers, it doesn’t have face recognition which most banks do, it doesn’t let you add account for transfers on the app, it doesn’t show you your full account number; you have to do that on a desktop, it doesn’t have an option to update your personal information, it doesn’t let you select a specific transaction. This app in general need extreme work.
New features have been added that allow you to transfer funds to an external account, but this feature still requires you to call the bank (sitting on hold for thirty minutes), talk to a customer service specialist, have your transfer requests reviewed by a panel (up to 72 hours), and then they may not even approve your request… Wait…? Isn’t this your money…?
I used to like this app, I no longer like the new version. I used to get a text telling me when money was spent, where and how much as spent. Now it’s a notification that I have to log into the app to see where and how much money is spent. I would get a notification everyday at noon telling me recent transactions and balance this is no longer an option. I miss the old features this version is not useful at all to me.
Armed forces bank makes everything so difficult I can’t even use Zelle it keeps telling me I can’t add any contacts. What is the problem? I lost my debit card and I can’t even order a new one I tried calling them and the customer service was okay but they have to many stipulations for verification by the end of the phone call the lady couldn’t “hear” me anymore and hung up in my face.
I’ve been having problems with this app since the beginning, I always have problems logging in so I either have to wait an hour on hold ( and actual hour until someone talked to me) or had to use they’re slow responding online customer care. I hope they fix these problems soon with a new update with the app and the website.
First, the customer service representatives are not trained to respect customers, they have a snarky attitude and callous disposition; it’s quite appalling. Second, their updated software is buggy and prone to error. It does not accurately update your current balance which means you will have to call them every time just to check your balance. I will be switching banks as soon as possible.
Recommend anyone with Armed Forces bank account it's very easy to use and keeps you up to date on managing accounts and love receiving my paycheck few days earlier with app.
I deposit a check, after multiple attempts due to the poorly automated system that scans and take the picture of your check for you, and the system tells me that my deposit will be delayed until a week later. Like, what? 😒
The app is definitely getting better overtime. I would love to see a Touch ID feature to log in rather than manually typing in your password every time. Keep up the good work!
Can this app be used on an iPad? I have it on my phone but my phone has a crack and I can’t use the app on it so I thought I would download on my iPad but it’s downloading pretty slow!
App needs a redesign looks old like no one takes care of it confusing as well. Not easy to use. And they take too long for deposits external transfers cashing checks when competitors offer quicker turnaround and even instant. Was even on the phone with a customer service rep older lady and she took way to long to look into something
The new application offers much more functionality, including Zelle and TransferNow. Thank you for taking care of your clients and for making it easy to do business with Armed Forces Bank!
The new update is great! I have no issues and so glad they added face recognition. Not sure how or why other people have a hard time. It’s simple for me.
Where do I begin! The app opens half the time and half the tie it’s doesn’t do good luck if you’re in a desperate need to check your balance or do anything banking related. Constantly shows the wrong balance. If I could give this bank and app zero stars I would. PLEASEE JOIN A BANK THAT ACTUALLY SUPPORT THE ARMED FORCEs (navy federal, USAA,) literally anything besides this bank!!!!!!! WARNING
I’m unaware if there are any other major issues, but for over a month now I have not been able to recover my login id despite all my information being inputted correctly. It’s the same “an error occurred, try again later” response every time.
It’s terrible. I will try to login with but half the time it says my login i.d is incorrect and so when I check it it’s the one I’ve been putting in and when I try to put my password in it says incorrect even tho if I change it it will say the same thing that’s it’s incorrect. Wouldn’t recommend this bank to anyone
The app was 5/5 for me before this update. I don’t just forget my password but I still gave it the benefit of the doubt and reset my password. After I reset it, everything was fine temporarily. I tried to log back in later and it just won’t let me. I know my password and won’t forget it. Please fix this ASAP
Unbelievable that a perfectly good app was replaced with an update that is worthless. NO ACCOUNTS AVAILABLE AT THIS TIME! Phone call to help number resulted in a very courteous and understanding “I feel your pain. Someone will call you in 30 minutes to an hour.” Five hours later and, nothing.
This is not a military friendly bank, changing to USAA and Navy Federal where they actually have DFAS early pay for Soldiers and Vereran’s. AFBank holds all founds until the following working day. Today is the 28th and my founds wont be available until tonight or tomorrow. Terrible banking experience dont recommended to anyone 👎🏿.
When I open the app, I have to close it out twice before I get the actual login screen. and twice now I’ve tried to check my balance and it’s not accurate.
It’s a great thought always a big step behind my other bank
Friendly support staff that is easy to contact and willing to help. I have just needed there help so often over the past few years with this app it’s so frustrating.
First they double charged me when I paid a bill, then they cancelled my debit card without telling me and didn’t ship me a new one until I called. 7-10 days later that card hasn’t been received. They have you waiting on the phone for hours. Worst bank ever.
It takes 5 minutes just to load my account now and another 5 minutes to look at statements. This new update and change made everything super slow on phone. Also bring back the one click instant balance check.
I don't like the updated version of the app. The previous version was spot on. I really liked the fingerprint recognition feature which was not included in the update. This new version is a step backwards. I'm not going to waste my phones memory by keeping the app. I'd rather log in online.
Only thing I like about the new app is the face scan. There’s no easy way to get a contact number to call and speak to someone. The Zelle is also a little funny too. I link the old version better personally.
Armed Forces Bank’s Digital Banking app helps you do more on your smartphone or tablet. Deposit checks, transfer funds, check balances, receive alerts, view activity, and find ATMs or branches. To get started, download and launch the app. Then create a login ID and password. It’s that simple. Free Mobile Deposits1 Make check deposits with your phone. View deposited checks history. Login Improvements New Touch ID and facial recognition access. Additional passcode security and password reset capability Monitor Your Account See account balances and transaction history. New Ways to Pay Make fast, easy payments and transfers from internal accounts or to another bank account you own. Send and receive money from people you trust Mobile Banking Alerts2 Account Alerts: Lets you know when you have gone above or below your pre-selected amount. Transaction Alerts: Notifies you when specific transaction activity occurs on your account. Security Alerts: Receive notification when your account password is changed or your account is locked. Alert History: See your alert history for the past 90 days. Pay Bills, Send Wires, ACH, and Make Loan Payments3 Secure Messaging lets you speak directly with a bank associate about your account within the app. Find Branch Locations and ATMs. Find the nearest Armed Forces Bank banking center locations & ATMs. Safe and Secure Armed Forces Bank is committed to your security and protecting the privacy of your financial information. We use state of the art technology to protect unauthorized access to your account, your wireless communication is securely encrypted, and your personal information is not stored on your phone. Have Questions? Call 1-888-929-2265. 1. Deposits are subject to verification and not available for immediate withdrawal. 2. Message and data rates charged by your mobile phone carrier may apply. 3. Fees apply for Expedited Payments with overnight delivery. Armed Forces Bank Member FDIC
