Ever since I joined ACU, I NEVER had any issues and/or situation(s) that were not resolved. I was always offered support and/or options that may help me guide any of my accounts with opportunities. Even though the nearest ACU bank is about 4-4.5 hours away from my new home, I thought it would be inconvenient for any assistant I may have. Surprisingly, it’s not. The online banking and customer service department is pretty phenomenal. I look forward on backing with ACU personnel and with my future business. Thanks again to all ACU staff. Desert Sprit
So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted arrowhead and was told that at night the balance will be wrong because the app hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not able to do a mobile deposit. In addition I was locked out due to incorrect password. The password was correct, but I had to reset it to get in to my account. Then I tried to use the same “wrong” ( per the app) and was told I couldn’t use previous passwords. So frustrating. So the roll out has not been smooth. It’s has caused me distress seeing my account negative by mistake. I hope these things are worked out so that the app is correct. I really don’t wanna leave aacu because the app is troubling.
I am enjoying using Arrowhead Credit Union app. It’s user friendly, easy to navigate and move funds from one account to the next. I also called customer service on a Sat morning and the young lady was extremely friendly and helpful. I took a few minutes for the system to download, but once it did I was able to compete my transactions in less than minutes. I highly recommend using the app! It’s worth it!
I was a little confused at first but quickly got the hang of it once I found where the features I used frequently were. Now it’s a breeze to use. One caveat (might be a one-off), but I left a message asking a question and it took days before I got an answer. I rarely use the messaging feature anyway so jic be aware.
The Arrowhead CU devs listened to our feedback. After we informed them the app no longer allows us to use our iPads in landscape mode, they fixed it. Thank you. However, there is another bug. The app only allows me to receive push notifications [alerts] on my iPad mini, but never on my iPhone. Please, fix this, also. From my end there is nothing more I can do, other than set notifications from within the Arrowhead CU app and the Apple Settings app. Thank you.
There are way too many flaws and dysfunctions. They say you can do zelle but mine doesn’t work. I’ve called twice and nobody bothers to call me back with a resolution. Constant maintenance and still an app that is only working half the time. Lately with when log in and go to your account and then it boots you out and you have to re login, again. It’s so frustrating, and time consuming. In todays digital world these things matter. The only reason I haven’t changed banks is because it’s been years of being with arrowheads & the inconvenience of changing everything over to a new bank would be a pain. But if the issues persist I will.
This app is terrible it constantly crashes and then forgets all of my sign-in settings -yes, I keep my apps up to date and I gave it permission to use biometrics on this phone through settings. - I have my banking apps set up with biometrics so I can automatically sign in with Face ID. The app allows us to set up biometrics but it barely works and then the “remember me” option is faulty as well. I’m constantly being forced to enter my login information when I have biometrics set up and the remember me option selected. I have no problem remembering my login information it’s just frustrating to have these faster login options that rarely work.
I love everything else about the app, but when I want to send money to someone through Zelle, I can do it only once. After that I put in their information in to send money, it says that that contact already exists and to select new information. But it doesn’t even show me that their information is in my app. So I have no way of sending them money more than once unless I have them request it from me. Very frustrating.
This update was much needed I was seriously considering switching bank because of how awful this apps interface was its very good to see that arrowhead listens to the people, still don’t understand why it took so long to update but oh well Adleast this app is updated a friendly user interface
It took a while to get used to the new app, but I can easily maneuver it now. The only thing I miss is the Calculator option that was available in the old system. Plus, Arrowhead offered several classes to their customers regarding the new app.
I’ve been a member since 2001 & my experience has been amazing. I’ve bought cars and a house because they give me the option to save money by taking it out automatically and depositing into my savings account
I’ve been banking here for 34 years and never had any problems with my account. Everyone that works there is very friendly and knowledgeable. They are always willing to help you.
Love this app it’s very organized and I’ve definitely seen some bug fix improvements witch I love. Although It would be awesome if it was able to tell you the exact time you bought it like yes it shows the date but it would be amazing if you were able to track when was the transaction was made!!!
Just logged into the new app and it looks like all my payments will now be made through Apple Pay. So much extra. The old app worked great, this took days to update! Was not ready when it was promised, all the extra steps so not cool. Not user friendly at all… I’m NOT looking forward to the phone calls from grams because she can’t use this one… so upset! 😪 My mom is even struggling and she’s pretty tech savvy… Arrowhead, please figure this out, who approved this garbage!?
I have been banking with Arrowhead for nearly 30 years and their services and staff just keep getting better. Most of my family also banks with Arrowhead Credit Union. Thank you for your great service.
I just wanna thank the devs who got this UI to look MUCH more modern than before, but I must say that the new express view does not immediately refresh when you pull down to refresh. And also the transaction history is gone :( But nonetheless thanks devs! That UI haD been OUTDATED, but was effective 🤔
I’ve never had issues with this App. It’s very convenient and user friendly. No more trips to the bank as I can do everything from home, unless I want to withdraw which is rare.
I wish there was a way to have all your accounts under one login. I have multiple checking and savings accounts and it would be helpful to have a streamlined login to all accounts.
Me and my wife absolutely love the new app design. Easy to use with lots of new features and very user-friendly. Thank you Arrowhead credit union for this wonderful update! 5 stars!⭐️
The app is fast and simple and easy to use with no problems or issues whatsoever. I am glad you contacted me no problem I like to make comments on things I like .
I like the new update, with the exception of the snapshot view. I hate that I can only see the account balance and now have to log in to see the transactions, whereas I didn’t need to do that on the old version.
The older app was way better. The newer app is always logging me out. And that is really inconvenient. The older app also updated the available balance faster. I hope you guys fix these bugs.
The app needs to go back to when the new version was first released. It would show green for credits and red for withdrawals. Now everything is all black for both, hard to tell from the two
Why does it now take a couple days to transfer from my savings to my checking. My funds are there and visible. I pay all my bills from my checking. So now I have to wait 2 + days to transfer within my own account? Why does it say that there is no payment history for my bills/payee? Will that be transferred over or updated?
Finally, the app matches the great in person services. Never really had an issue with the old app but it wasn’t as up to date as my other banking one. This update is.
I tried to unblock my debit card and the app was being glitchy and saying “card has been successfully unblocked” and then once I close the app, go back into it and check, it’s back locked again. Literally couldn’t use my card because of this and it was a total inconvenience.
Every time I try to unlock my card on this app after only having my card blocked for a day or so, it almost never works to a point I have to literally “unblock” my card SEVERAL times on the app before im able to use my card again. Its inconveniencing and ANNOYING that I have to go thru this every time I use the app.
Back YET AGAIN…. Why are the names of transfers being renamed to match the comment/note written by the person who transferred me money?? I know for a fact Drake didn’t transfer me money (don’t I wish) but my cousin who transferred me money for her Drake concert tix did. You’re making things more confusing when they don’t have to be!
Why can’t I see the payment history for my payees? Before I could select a payee and enter a timeframe and see all payments with the amount paid. Is that gone?
Since your not gonna let me add my other arrowhead accounts to the snap shot view you can at least allow me to log out so I can check the other accounts. The app currently won’t let me log into other accounts other then the first one I logged into.
Access your accounts anytime, anywhere with our mobile banking app for iPhone and iPad. Account Information • See all your finances in one spot when you link your external accounts with your Arrowhead accounts. • Customize your dashboard to see the accounts you want. • Check account balances without logging in using Snapshot view. • View your account statements from your device. • Get important account alerts by app, text or email notification. Mobile Deposit • Deposit checks using your device whenever and wherever it is convenient for you. • Auto recognition feature reduces the steps needed to complete a deposit. Bill Pay • Schedule, edit and cancel payments • Add, edit or delete payees • View pending payments Transfer Money • Send and receive money with Zelle® using a U.S. mobile number or email address • Transfer money easily between your accounts and other Arrowhead members • Transfer funds with your other institutions • Set up your external accounts to transfer payments to your Arrowhead loans Financial Wellness Tools • Savings Goals lets you build savings plans, check your progress, contribute to your goals, and receive notices of your progress. • See your spending across categories (including recurring expenses like subscription services) with the Spending Analysis feature. • Take a financial health assessment to get your Financial Health Score and tips for managing your finances. Security • Stay secure with two-factor authentication and optional recognition features. • Send us messages confidently using Secure Message. • Temporarily block your card if your card is lost or stolen. Federally Insured by NCUA
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