I am enjoying using Arrowhead Credit Union app. It’s user friendly, easy to navigate and move funds from one account to the next. I also called customer service on a Sat morning and the young lady was extremely friendly and helpful. I took a few minutes for the system to download, but once it did I was able to compete my transactions in less than minutes. I highly recommend using the app! It’s worth it!
So I like the new app look. But I and some family have had issues. Last week my account balance was negative when it shouldn’t have been. I contacted arrowhead and was told that at night the balance will be wrong because the app hadn’t caught up to my transfer. However the transfer was in Green showing a deposit but the actual balance did not reflect it. Also at night I was not able to do a mobile deposit. In addition I was locked out due to incorrect password. The password was correct, but I had to reset it to get in to my account. Then I tried to use the same “wrong” ( per the app) and was told I couldn’t use previous passwords. So frustrating. So the roll out has not been smooth. It’s has caused me distress seeing my account negative by mistake. I hope these things are worked out so that the app is correct. I really don’t wanna leave aacu because the app is troubling.
This update was much needed I was seriously considering switching bank because of how awful this apps interface was its very good to see that arrowhead listens to the people, still don’t understand why it took so long to update but oh well Adleast this app is updated a friendly user interface
The Arrowhead CU devs listened to our feedback. After we informed them the app no longer allows us to use our iPads in landscape mode, they fixed it. Thank you. However, there is another bug. The app only allows me to receive push notifications [alerts] on my iPad mini, but never on my iPhone. Please, fix this, also. From my end there is nothing more I can do, other than set notifications from within the Arrowhead CU app and the Apple Settings app. Thank you.
It took a while to get used to the new app, but I can easily maneuver it now. The only thing I miss is the Calculator option that was available in the old system. Plus, Arrowhead offered several classes to their customers regarding the new app.
I’ve been a member since 2001 & my experience has been amazing. I’ve bought cars and a house because they give me the option to save money by taking it out automatically and depositing into my savings account
Love this app it’s very organized and I’ve definitely seen some bug fix improvements witch I love. Although It would be awesome if it was able to tell you the exact time you bought it like yes it shows the date but it would be amazing if you were able to track when was the transaction was made!!!
Just logged into the new app and it looks like all my payments will now be made through Apple Pay. So much extra. The old app worked great, this took days to update! Was not ready when it was promised, all the extra steps so not cool. Not user friendly at all… I’m NOT looking forward to the phone calls from grams because she can’t use this one… so upset! 😪 My mom is even struggling and she’s pretty tech savvy… Arrowhead, please figure this out, who approved this garbage!?
I have been banking with Arrowhead for nearly 30 years and their services and staff just keep getting better. Most of my family also banks with Arrowhead Credit Union. Thank you for your great service.
I just wanna thank the devs who got this UI to look MUCH more modern than before, but I must say that the new express view does not immediately refresh when you pull down to refresh. And also the transaction history is gone :( But nonetheless thanks devs! That UI haD been OUTDATED, but was effective 🤔
I like the new update, with the exception of the snapshot view. I hate that I can only see the account balance and now have to log in to see the transactions, whereas I didn’t need to do that on the old version.
Why does it now take a couple days to transfer from my savings to my checking. My funds are there and visible. I pay all my bills from my checking. So now I have to wait 2 + days to transfer within my own account? Why does it say that there is no payment history for my bills/payee? Will that be transferred over or updated?
I tried to unblock my debit card and the app was being glitchy and saying “card has been successfully unblocked” and then once I close the app, go back into it and check, it’s back locked again. Literally couldn’t use my card because of this and it was a total inconvenience.
Back YET AGAIN…. Why are the names of transfers being renamed to match the comment/note written by the person who transferred me money?? I know for a fact Drake didn’t transfer me money (don’t I wish) but my cousin who transferred me money for her Drake concert tix did. You’re making things more confusing when they don’t have to be!
Since your not gonna let me add my other arrowhead accounts to the snap shot view you can at least allow me to log out so I can check the other accounts. The app currently won’t let me log into other accounts other then the first one I logged into.
after update when i open up app on ipad pro screen rotates making hard to use key board. i believe its on iphone version. portrait orientation button is not locked. screen just flips vertical up and down instead of horizontal. ipad is connected to magic keyboard and it still flips around. i guess ill delete the app and just go online.
Access your accounts anytime, anywhere with our mobile banking app for iPhone and iPad. Account Information • See all your finances in one spot when you link your external accounts with your Arrowhead accounts. • Customize your dashboard to see the accounts you want. • Check account balances without logging in using Snapshot view. • View your account statements from your device. • Get important account alerts by app, text or email notification. Mobile Deposit • Deposit checks using your device whenever and wherever it is convenient for you. • Auto recognition feature reduces the steps needed to complete a deposit. Bill Pay • Schedule, edit and cancel payments • Add, edit or delete payees • View pending payments Transfer Money • Send and receive money with Zelle® using a U.S. mobile number or email address • Transfer money easily between your accounts and other Arrowhead members • Transfer funds with your other institutions • Set up your external accounts to transfer payments to your Arrowhead loans Financial Wellness Tools • Savings Goals lets you build savings plans, check your progress, contribute to your goals, and receive notices of your progress. • See your spending across categories (including recurring expenses like subscription services) with the Spending Analysis feature. • Take a financial health assessment to get your Financial Health Score and tips for managing your finances. Security • Stay secure with two-factor authentication and optional recognition features. • Send us messages confidently using Secure Message. • Temporarily block your card if your card is lost or stolen. Federally Insured by NCUA