I like accessing my account online and need to be able to pay bills while on-the-road, however, this app doesn't do it. It is awkward and I'm not able to pay bills. It doesn't allow me to enter an amount. I hope you come up with an ipad app that is more user friendly. Thanks
No stars. I wish i can give it 0 stars the updated app version is pointless & dumb
Whoever decided to update the app & remove the option to pay our credit card bill online was stupid. Now i have to call in (which i did call in but the money has still not been taken out of my account) or wait 5 days to make a external transfer into my checking account then another transfer to my credit card account. Im never late on my payments so all these extra loops to make payments is ridiculous.
I really wish they would just stop with this app. Bring back the old app. This is providing such a horrible experience for the bank users that it’s causing me to avoid this app whenever possible. As with every other update since the new app, the login screen is terrible and no longer does Face ID, any transaction within the app is inconsistent and unreliable. Slow loading screens all around. this is all on an iPhone 15 Pro whether I am on cellular or on Wi-Fi.
This new app is so easy to use and love the credit score feature! I also like how I can see all my accounts in one place and it shows me my spending “budget.” I would recommend to anyone I know.
I don’t bank with Arsenal. Only have my car loan with them so for what I need it for, it’s perfect! Just go and check my loan amount and make sure my payment posted. It would be nice to be able to make my payment on the app with my debit card which is the only downside for me. I live far from the branches so I have to mail in my payments or drive a distance to make my payment. It’s an inconvenience but hey, what can I do about it 🤷🏾♀️
This app works well, but trying to get the “perfect” picture of a check for E Deposit is next to impossible. Every time I try it, I spend 15-20 min taking pictures so I can use that specific functionality. Usually works ok with the front of the check, but the endorsement on the back is too sensitive.
The only thing that would help, if i can see my purchases on my credit card through the app. Other banks that i have credit cards with, allow me to see the purchase which makes life very easy. Once I’m able to do that, I’ll definitely give it 5 stars.
The app is commonly down or just won’t load account information. Individual features are also frequently down. The app doesn’t give the robust functionality and features as compared to other banking apps.
Best credit union ever. Customer service is incredible. They offer all the services of a bank, plus many that banks do not. I've been a customer for over 40 years. Love the app.
Arsenal CU does a good job of continually adding new features. Love being able to have all the "bells and whistles" that big banks have on their apps while still supporting a local financial institution.
The bank has VERY SPECIFIC things that need to be on each deposit endorsement and will reject it for not being exactly right. One letter is enough to kick it back. No other banks have this level of scrutiny.
The app is outdated and the picture of the app is not what it looks like when it downloads. It also isn't optimized for iPhone 5. Needs an update soon. Only download it if you have to see your account balance.
With Arsenal Credit Union’s mobile banking app, you can check your available balances, view transaction history, transfer funds between accounts, pay your bills, view and activate your cash back offers and find ATM and branch locations in your area. Get your finances on the go with Arsenal Credit Union’s mobile banking. To learn how we protect your privacy, please visit http://www.arsenalcu.org/home/privacy
