AT&T Secure Family®

4.5 (13.2K)
141.6 MB
Age rating
Current version
AT&T Services, Inc.
Last update
8 months ago
Version OS
12.1 or later
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User Reviews for AT&T Secure Family®

4.53 out of 5
13.2K Ratings
2 days ago, Lollyatt
Found him extremely effective helpful!!
This app definitely helps to keep tabs on love ones and family members but the work of such tracking apps is usually limited because you always need to access the device you want to keep tabs on in order for the tracking app to work effectively. My question is, if I can access the device I want to hack, why would I need it hacked? But I understand we hack devices due to different intentions and to recover some information that most have been deleted or kept from being easily seen. The device will need to be intercepted or completely cloned at times. Infidelity causes a lot of trauma that might be very difficult to cope with if you don't have an account of what is really going down with your spouse when you aren't together. If you keep getting this signs its most likely to be true to your spouse is cheating. That's not the end of life anyway, you can make a choice that suite you and be to your advantage for something like that to never repeat its self. For anyone that find themselves in the situation, what you need is to contact a private ethical hacker (SPYLORD0001 @ GMAIL COM) for any reasonable proof before you confront your cheating partner about infidelity. His service are highly rated and affordable. Regardless whether your problem is personal or commercial he will help you out, put your worry aside and give yourself a peace of mind you deserve. I'm a witness to this hacker helpful service, he is simply the best in the game.
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6 days ago, Aslyttq
Found him extremely effective helpful!!
This app definitely helps to keep tabs on love ones and family members but the work of such tracking apps is usually limited because you always need to access the device you want to keep tabs on in order for the tracking app to work effectively. My question is, if I can access the device I want to hack, why would I need it hacked? But I understand we hack devices due to different intentions and to recover some information that most have been deleted or kept from being easily seen. The device will need to be intercepted or completely cloned at times. Infidelity causes a lot of trauma that might be very difficult to cope with if you don't have an account of what is really going down with your spouse when you aren't together. If you keep getting this signs its most likely to be true to your spouse is cheating. That's not the end of life anyway, you can make a choice that suite you and be to your advantage for something like that to never repeat its self. For anyone that find themselves in the situation, what you need is to contact a private ethical hacker (SPYLORD0001 @ GMAIL COM) for any reasonable proof before you confront your cheating partner about infidelity. His service are highly rated and affordable. Regardless whether your problem is personal or commercial he will help you out, put your worry aside and give yourself a peace of mind you deserve. I'm a witness to this hacker helpful service, he is simply the best in the game.
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4 days ago, City of saints⛅️⛈️
Seek help today
After many failed attempts to access my partner's phone using so many trackers and none works fine they either track the location for a short period then start giving inappropriate location l've therefore decided to try another method of getting into my suspected partner's device since he changes the phone password and keeps to the phone at all time, I don't know if this is right but I need to know what's going on as it occurs to me that she started having extra-marital affair with her worker one of this almost happened surprisingly but she's too good at keeping parts so I get in touch with this famous and magic finger “spyinvestigatorexpert @ gmailcom” after many positive recommendations I got from friends who already testify to his service assistance many times and with this, I have no doubt about his professional service, contacting him brings light to the air as I was genuinely able to get into my wife's phone without her noticing anything up till now and with this access I was able to get all proof she's a cheat and this has been going on for quite some time I found this very helpful as I need to know who the woman on react to spend the rest of my life with is and without thinking it twice I gathered all pictures, chats, video proof of the infidelity acts as a proof to take legal action against her as I believe cheating is not healthy in any relationship.
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3 days ago, Peru Pete
Improves Communication in Our Family
This app is great for opening up conversations about what my children are doing in their digital life as well as physical life. I remember being a teenager and not wanting my parents to know exactly what I am doing at all times. There are too many temptations these days for kids. TikTok is like crack. So we can limit screen time and shut off at night without parental intervention. There is even a countdown before internet is shut down. Kids need sleep!! Reports on daily or weekly basis , I prefer weekly. I can see everywhere my kids go. I don’t give them opportunities to lie cause they know zi know, and we are not punitive so we discuss stuff. Alerts so they don’t have to call my wife when they reach their destination. Would be great if it monitored how fast they are driving but still the app gives us peace of mind. So far kids are mostly fine with it. We work together to set parameters, they like doing things other than their phone, just need a push sometimes. The Secure Family helps our growing family!
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4 years ago, Father of smart child
Infancy stage
This app is probably the best we have found, however we are kidding ourselves when we think our children won’t use a separate VPN or other hidden social media on the web, we simply can’t keep up. That is where it is important that if you are willing to install this on your child’s. The app really needs to have a time limit for the screen time as well as the times of day to use. I think we all would be shocked to see that there is literally hours of screen time that once was used to daydream, read books, or play soccer. Screen time is important and needs a limit just like we had when young on amount of TV time. If possible, somehow limiting APP installation without our approval would also work well. If the user could not install any apps without first approval, it may help. The last thing would be to state “Until this program can be embedded into the actual AT&T phone or system, our kids will always be able to figure out a work around”. It is imperative you also talk with your kids to make this work. There still needs to be a lot of trust. Your trust in your child is still a better deterrent than this program at this time.
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2 weeks ago, dmachiz
Parents’ dream!
This is the moment parents have been waiting for. With this app, parents have complete control over their children’s digital lives and physical safety. This app gives you control over when your child uses the Internet, for how long, which apps, and websites your child has access to, where your child physically is, and much more. The app has functioned beautifully for myself and friends and family, and I expect that it will for you too. Both parents can now control settings for their children, children can send SOS alerts, and Children cannot delete the companion app. And they don’t sell your data like life360 :) This is powerful stuff.
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4 years ago, DreamBig19(me)
Inaccurate location and constantly needs re-pairing
Update - I have no clue how this app have 4 stars, when all the reviews are negative and the positive ones are from 3 years ago. This app consistently puts my kids in the wood (where people drink and party), when they are over a mile away at a friends house. This is unacceptable. No point in using this if it’s not even close to accurate. It’s been a year with no fix. I live in a fairly decent sized city (not too large, not too small), so if the gps isn’t accurate here then it won’t be anywhere. Before grounding your teenager, check an alternate app like Life360 to see their location. This app has had my kids in horrific inner city neighborhoods, when I fact they were just right down the road (verified by going there). This is THE WORST app. Unfortunately AT&T had an app that worked moderately well, and shut that down for this app that has less functionality, is extremely inaccurate, stops working and you have to “repair it to your kids phone” weekly your kids can delete it, your kids will turn the app off (mine figured out quickly how to turn off VPN functionality that’s needed to make it work), etc etc.. I want a refund!
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4 years ago, JBandrew
Didn’t work - deleted
This app didn’t work and is not ready for release. As a parent of a 17 year old - to be required to install a companion app on your child’s phone that is then supposed to be paired is not a realistic option. The entire premise of this app is to impose limits, controls, and oversight of a child. Any child above the age of 5 would known to just delete the companion app or take any number of steps to get around these efforts. The pairing didn’t work anyway. The capability to turn off data ALREADY exists in the standard clunky AT&T app and online. AND I already pay $$hundreds of dollars each month for this feature. Just add the ability to create schedules. For example, Google’s Free companion app to their Wifi routers allows one to create “pause” schedules for a device or collection of devices. So I have the ability to control my child’s WiFi access very simply and without paying for a service, but the simple act of turning off cellular data... lets all see if there is a way we can monetize that feature and greatly inconvenience our customers in the process. truly. Makes me consider other carriers and I have been with AT&T for more than 16 years.
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2 years ago, hacked internally
Hacked by criminal empire of drug traffickers who have been hacking into whatever device I have for over 6 years. Salvatore Miranti, Gaige Scott Holdaway, Robert Eugene Wear, Clayton Jay Pruitt plus the rest of the gang of professional crooks with ties to local, county and state government officials and the ability to pay off in drugs. Every call is recorded, keylogger, and stalked in and out of the house. I pay for extra security and get the same as if I were still paying for straight talk, who had no clue that my SIM had been copied and my phone was cloned. I expected much better from this company than just to be hacked STILL from the same people. I constantly have told you who they are, where they are, and what is happening as 25+ years in federal prison for hacking isn’t long enough—but I guess they have enough cash or the drugs to pay even AT&T corporation off. Thanks again for compromising my communication and being able to have an inkling of safety or support in a professional phone company.
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2 weeks ago, Mirdad22
Incredible App To Keep My Kids Safe!
Love love this new update. So many new features to utilize to keep my kids safe. My favorites are knowing exactly where my kids are especially in the evenings. Also, like the fact they can’t delete the app off their phone without my permission. $7.99 is a no brainer as it saves me hours in managing how my kids spend their time. In the future, I don’t think I’ll be switching carriers as this app is a real time saver…….(time is money 🤔)🙏AT&T
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1 year ago, Chris Hume
No pin on child’s phone
When I first discovered this app I was elated that we had finally found an app that would be able to control our kids phones and monitor them and their activity. Come to find out, your child doesn’t have to enter a pin in order to open the app and make changes. What a horrible oversight. Your child can go in and make changes and turn off the app so that you can’t see where they’re going or what they’re doing. They also have the ability to turn off the VPN without your knowledge. How this app is even being marketed right now is beyond me whoever dreamed up this app failed miserably in the most basic of protection. And the fact that they charge you a monthly fee for this inept app is laughable. If they fix that mistake it could be a great app. Otherwise it’s a waste of money.
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4 years ago, sara patton
This app is trash. Bring back smart limits!! At least that allowed you to block numbers, set an allowed list (for family), call/text time limits. This new app that replaced it has absolutely NOTHING for calls. Nada. Zilch. The GPS locater is never right. It finds the nearest cell tower and says your kid is there, which is usually off in some abandoned field, forest, river, or lake. INSTAPANIC! Yay! 🙄 These creators are underestimating the genius of today’s youth. They know how to disable it. They know how to switch VPNs. They know every trick and loophole to work it the way they want. Please fix this trash. AND BRING BACK SMART LIMITS SO THAT WE CAN BLOCK PHONE NUMBERS. Also, please don’t respond with your generic “we’re sorry (lies) contact us with more details..” reply because I’ve already been round and round that circus since the moment smart limits was killed, ya’ll cant fix because it’s clear the creators dont have kids or teens... Please put some parents on your testing team!
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7 months ago, stacy ya girl
This app is a complete invasion of privacy, and is a joke. There is no reason anyone should be able to go on anyone’s phone and lock apps as well as shut off the wifi. I understand blocking certain content but it gets to a point where it’s to much especially when your kid is grown all im saying is this is going to make ur kid not trust you. And all it will do is make them sneakier, at the end of the day you need to establish trust and rules with your kids so they don’t have to feel the need to do bad things and hide stuff from you. Be a if you have a healthy trustworthy relationship with your children you should trust that they will not do bad things. And if and when they do make that mistake help them through it to ensure they learn from the mistake, and don’t make it again. This app should not exist, because it is and invasion of privacy and it is barely functional.
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3 days ago, Demaggg
The old app did what it was supposed to do, for the most part. The new app is a pain to set up. I use it to keep track of an elderly parent in another state, I don’t have access to her phone and there is no way I’m going to be able to explain it to her over the phone. I was not given an option to opt out of this “update”the old app suddenly stopped working and I was forced to download the new one. Doing so necessitates setting up the app all over again on five phones. I have checked the settings with tech support but I still can’t see my kids much most of the time. Frustrated that I’m paying for an app that used to work but now does not.. I’m in the process of looking at other options but I’m finding that most of these tracking apps have serious security issues so keep that in mind when looking for alternatives.
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3 years ago, NicoleR1712
I’m very disappointed in this app. I wanted this app so I would be able to to keep an eye on call/message history for my kids. The time limits option would be a bonus. So I downloaded the app & set it up on my daughter’s iPad to test it out before adding it to my son’s phone. Sadly, it’s not what I thought it would be. I had high hopes this would be the AT&T version of Verizon Smart Family. But it’s missing the most important feature Monitor Usage & Activity regarding calls & texts. I feel like this app is pretty much only good for location services & maybe internet/data time limits. I’ve checked the History section a few times after visiting websites & sending text/iMessages & there is a long delay before any information pops up. I’m going to give it a week & see if it grows on me but I having a feeling I’ll be deleting it & looking for something else.
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2 years ago, Elina-ET
Pairing the phone?
The biggest problem I have is to pair your child’s/teens phone. We should be able to set parameters without having to pair their phone or possible install something on their phone which they can easily delete. The data management should just be allowed at the plan level where the parent can set times and forget it and not have to “pair” anything. The whole point is to do what’s needed whether they agree or not as a parent I think we know what’s best for kids. Pairing is making you go through the child in essence for their permission to pair? Why? I’ve had the Verizon family app which no pairing was necessary. I’ve moved to ATT for better reception but this is not good
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1 week ago, Cheer_Girl!
The change
Before AT&T changed or updated this app I enjoyed having it and didn’t mind paying for it. You didn’t have to have the other people on you phone plan download an app in order for you to have a round about area where they where. Yes if they download the app you get an accurate location. But when you have people on your account that aren’t wanting to download the app at least you get an area of where they are. Now you get nothing. Now you don’t even get an area. Now they have to have the app downloaded on their phones. Sorry but I stopped paying for this now. I have “grown” kids that won’t download the app and I would rather have an area that comes up as to where they are because I can figure it out from there. I don’t like the “upgrade”
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1 year ago, IT_Dad
Hope you didn’t enter the wrong phone number as primary parent!
If you accidentally entered your child’s phone number as the primary parent, you might as well call it quits because there’s no hope for you. You mean, you followed all the instructions of canceling, waiting 30 minutes, and signing back into your app, only to find your child’s phone number as primary parent? LoL!! Don’t call AT&T because you will turn blue. They will tell you that it’s Apple’s issue and of course Apple will tell you that it’s AT&T issue. As an IT professional myself, I’ve never seen an app in which a primary owner of accounts and it’s mobile devices not have any control on changing any setting on any app that they own. Cancel and save your $7.99 a month. It’s not worth it!
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1 year ago, Madasdirt
Horrible App / Horrific ATT customer Service
Installed this app to monitor a child! Put in the wrong number for the “owner” of the account. App would NOT LET ME CHANGE account owner after the mistake. Called ATT customer support. After spending 1 hour they stated I had to cancel the subscription through Apple. Telephoned Apple customer service, they stated it does not show up under “paid” subscriptions so therefore nothing they can do! ATT still says it doesn’t show up on their system, even though it’s has a 30 day trial, before billing! The “free” trial WILL NOT LET YOU CANCEL IT. But I bet when the trial period is up I GET BILLED! ATT creates these “paid for solutions” and then CANNOT HELP remedy the problem. Have been a customer for 30 years, but ENOUGH IS ENOUGH! Time to LOOK for a new carrier. Be fore warned!
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2 weeks ago, My name is ?!?!)(:
Horrible update - poor user experience
I wish I could select zero stars. I have had the Secure Family app for years and have been happy until the new upgrade. I have never had a fairly decent and successful application go through an upgrade that turned out to be so non-user friendly. An upgrade should be seamless and the user should feel no pain and be able to enjoy the new functionality right from the start. This new upgrade is impossible to sync up, it causes every family member pain to have to do an upgrade, and even when doing so the app instructions to reconnect are horrible and basically unintelligible and incorrect. I will not pay another month for this poorly designed app upgrade.
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1 year ago, tommy1247
They should not have apps like this aloud
I am under my wife’s phone service. Without me knowing my wife put the app in my phone that iTunes has available for at&t and took the app and hidden it of my front screen so I couldn’t see it at all and controlled my whole phone by blocking my web activate and blocking my calls that were coming in and honestly took over my whole phone and I had no clue she was controlling everything on it plus took my credit card information and used it and bought things in my name. So if you are not aware of the app on your phone you are in trouble when someone can control your life this app and apps like this that a phone company sells should be banned all the way around.
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3 weeks ago, jake-122
Parents on AT&T are in for a treat
just downloaded this app and took advantage of the free 30 day trial. will definitely continue and pay the $7.99 fee after the free trial is over. I have been struggling to find a good app that can help set boundaries for my kids. This app makes it easy to do that. the block internet feature is a godsend. I also really like the location features and the pop up alerts. Excited to use this for the new school year.
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1 year ago, Emily077777
Best yet but
I have tried almost every app out there and this one is the best so far but it would be better if it was in bedded into the phone itself especially since it is an AT&T product. Additionally, the face ID and password functions don’t work if my team wanted to login and change the settings they were just have to grab my phone. Obviously that’s also a parenting issue but it would be a nice to have.
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4 years ago, this nickname gas been taken
This app has location problems
Often this app pins my daughter off in the middle of a field in the country. Also, it does this when she and her phone are at home, no where near that location. It’s given me fear driven anxiety many times. Also, I cannot get the app to pin them at home, it always says near home, and then tells me they are home when they are not, they are over a block, at a friends house. Wish there was a way to make their locations more accurate and not pin them off in weird places. I will refresh it many many times and it’ll still show my daughter is off in the middle of nowhere when she is not.
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3 years ago, Tr0tter20
Started out Great
Started out great! However, recently found that when checking location it would place my child in places not possible for her to travel to. So much so that even when checking in a 5 minute time span it showed her in four completely different locations... MILES away from each other. Unless she could teleport herself, this is not possible. When this first started happening with the app I panicked because I actually thought she was in a location FAR away. It wasn’t until I kept checking and double checking that this strange glitch became apparent. Discontinued app so it would no longer cause me PANIC when checking on my child!
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2 weeks ago, Nenita007
App no longer works after update
If I could give a 0 rating I would 😞 I’ve been so happy with this app for the last years but update has caused app to no longer work. I can only see my own location in real time (which I don’t need) and cannot see any of my family especially my minor child which is the reason I’ve had the app in the first place. I updated app on all devices, removed profiles and added them again and called AT&T and nothing-no way to add devices. Rep suggested I go into a store for help (which is an inconvenience), but I am not sure what else they can do that I haven’t already tried 🤷🏻‍♀️ maybe it’s time to cancel my subscription 😞
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2 weeks ago, Skident123
Secure Family
AT&T secure family is the best family safety app that I have tried. Much better than Verizon Secure family which I used to have. From tracking, able to limit my children’s online time, and the new updated app will not allow my children to delete their information so I can always track them. And unlike Life360, they do not sell my children’s data. Thank you AT&T
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2 years ago, wgeyeherhe
noo just no
This app is a huge invasion of privacy i think apple should take it down. When I looked on my phone i saw that i got a notification from apple that said THEY CHECKED MY LOCATION 145 TIMES LIKE FOR REAL MAN. This app just made me and my family separate and just lost all my trust. Its the apps like these thats ruins children’s lives and ruins trust family’s as it checks messages in everything and one way to make this app actually good is to just have to location thing and take out checking messages and what games they have parents can stop being lazy and do that on their own PLUS THATS THE ONLY WAY THEY CAN GAIN TRUST FROM THEIR CHILDREN. just have the location thing on like life 360.
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4 years ago, Affliction231
HORRIBLE! Not even worth the free trial.
With twin boys, I just wanted an ap to shut down their data 1/2 hour before bedtime and before the bus bypass the arguing. This ap is awful. I’m still in my free trial period and will def not be paying for this piece of junk. Kids can easily disable and bypass the companion ap that has to be installed on their phones. It doesn’t work properly at all. Location is not accurate and tells me my kids are 1.8-3.8 miles away from home when they are in the house. Notifications for departure/arrival has worked once between both kids. It does not shut down internet at the designated times. Bring back smart worked and kids couldn’t manipulate it!!
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4 years ago, Bribe accepted 5 star
Stuck in a loop
There was an error when I signed up. Now I’m stuck in a loop of hitting Continue and then telling me I’m already subscribed and then hitting continue and telling me I’m already subscribed and so on. One time I opened it last night it let me move on and setup filters and I thought everything was good. This morning when I get in to the app, I’m stuck in that loop again. Please help! Who can I contact?
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3 years ago, artsbizguy
Well designed app - with flaws
I have two big issues with the app: 1) you can limit screen time by time slots, but not by total hours/day. I need both. Want to lock access during school hours, but then let’s say limit internet/game access to one hour on school days, and maybe three hours on weekend days. Can’t do that. 2) when I “pause” internet from the parent app it does not consistently shut down internet on my kid’s phone. Right now she is supposed to be paused but is playing away on Roblox no problem. Yesterday pause worked no problem.
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4 years ago, Shawn D W
Horrible. Doesn’t work. Save your money.
What a garbage application. The precious safe family app limited my kids data usage per day and kept them from going over a data cap. This application never works. I restrict their usage and the app just stops working. For days at a time. I get text messages saying it has stopped pairing and i have to re-pair it. And then at the end of the day it stops pairing again. My data use went from controlled and always under our cap to AVERAGING 10% over our cap. The restrictions on time never mattered. The restrictions on content never mattered. This appears to be an app designed to take $8/mo from you and make you go to a higher data plan as well. 0 stars.
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4 years ago, Parent In Need of Help
Need to Require a Passcode
It’s good in theory and I am still trying to figure this App out but after 30 minutes on my daughter’s phone she was able to delete the app and get her phone back. Anyone can open the App because it doesn’t require a passcode. I have FaceID selected but it still lets anyone open the app. My kids can go undo everything I set up. Can you please require a passcode to get into the App and fix the FaceID? You have all the systems/data right there. I am not sure why you can’t allow parents the ability to easily turn on and off features. I really want this to work. I really need this to work!!!
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2 days ago, 5toly1
How to use the app after the update without companion apps
Hello, i'm the legacy user for the ATT secure family app. The latest update forces me to install companion apps. In your responses to other users you state that legacy users can continue to use the app without the companion apps. Pls explain how to do it. Thanks You replied that “ Legacy customers who do not use the Companion app for network location tracking can continue to network locate after the update w/o a Companion app.” The above reply appears to be incorrect. There is no way to track the phones without the companion app. Pls update your reply or explain how to track without the companion app after the update. Thnx.
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2 years ago, teenage boy mom
Need better VPN blocking
I love the ability I have with this app to block adult content and such from my child’s phone. However all of the teenagers around us have figured out that if they download a vpn app and use the other vpn they can bypass all of the controls we have set up on this app. That makes the app useless. Please add coding that requires a password before the user is able to switch to another vpn, like the app has when you try to disable it. If not, there is no need in me keeping the app.
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2 weeks ago, Wjaphelps
Best app in todays world
This makes raising kids in todays day in age so much better. Being able to have the ability to control so much of what they are able to access is well worth the price. Wasn’t able to do 80% of these things when we only used life360. Can’t recommend enough!
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4 years ago, brittiny86
Doesn’t work as promised
I’ve been using this app to help protect my 13 year old son from context that he’s not mature enough to look at as well as going on questionable websites, etc. I even added a website that I specifically did not want him to go on and it didn’t stop him from doing any of that. I supposedly blocked games that I didn’t want him playing and he still was able to get right on those games as well with no problem. I really don’t know why I was paying money to use this app when it didn’t stop him from anything. The only thing it is good for is locating my son’s phone so I pretty much knew where he was, but that’s all. I’m not happy with this app.
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1 year ago, nonaluvsyou
Very upset
I accidentally chose the wrong number to be assigned as the primary parent but the app won’t allow me to change it. I contacted customer service and was advised to cancel the app subscription and to wait an hour for the app to reset the information. Well I did all of that. And here it is two hours later, I try to start the process all over and the app STILL will not allow me to change the primary parent to my ACTUAL number. This is ridiculous and VERY frustrating. It shouldn’t be this difficult. I wasted all this time trying to change this and to no avail, another dead end with AT&T. Smh!
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4 years ago, Brig.dmb
Terrible app
This app kept crashing and not working without warning. The secure times never worked, the protection against inappropriate content that we set up rarely worked and after trouble shooting with ATT several time and almost on an every other day basis having to erase and reinstall the app on both my phone and my child’s it never fully worked for more than a few hours, finally totally NOT working at all without any warning and it wasn’t until I checked my child’s phone did I find that NON of the “secure” settings we were using were working even though it said on MY phone that it was all set up.
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4 years ago, cherisemarie
Teen can override time limit
This app has great features but my teen can override the time limit. When the secure family connection notice comes up on his phone, he presses it many times in succession very quickly. That somehow disables the connection and he can keep using his phone. I can see that he did it, after the fact, because I’ll get a text that his phone isn’t connected. It would be great to have this fixed so there is no way a family member can override the connection.
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4 years ago, stw10
Unsure of it...
The app looks nice and once it’s all set up I like the features. However, I get texts multiple times a day saying that one or the other kids phones app has stopped working. Then 30 min later another text saying that it’s working again. This happens every day. It’s driving me crazy!! I blocked the alerts for the texts. I don’t get it, because I check the phones and they are fine. Hopefully glitches get fixed or I may cancel it. There’s gotta be a better one than that annoyance.
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4 years ago, MnM 1234
Problematic and Underwhelming experience
Issues I had are as follows: 1. It keeps preventing my child from receiving and sending texts!!! (Main reason I cancelled) 2. Location doesn’t always update and when it does it is not always accurate!!! (We tested with my wife when she was with my child.) 3. Why can my child uninstall this app from their phone? 4. You don’t see their texts. I appreciate the effort and idea of ATT trying to make our kids safer but I’m going to look elsewhere for a better app until this one gets fixed. From: IT Manager Dad
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4 years ago, გიორგი
It is great app when it works
I have purchased the app as it is very useful. I mean it is useful when it works. Unfortunately it disconnects in hours to days after you set up or reconnect and you have to through process again on all phones. I have spent months on phone with customer service with multiple IT reps from ATT including their higher ups, but useless. Sometimes they even forget about you and when I have called back I was told my issue was resolved when it wasn’t. I will give it one more chance and stop subscribing.
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4 years ago, Seventh Lotus Life Store
Set-Up User Interface Needs Improvement
The user interface, from desktop to mobile is not intuitive and the logic algorithm is off. I was unable to pair my child’s phone due to some circular logic which leaves this security issue unresolved even after being in touch with support- whose main contribution was telling me things I already knew. I think Apple should come up with an intrinsic iPhone solution to this problem of parenting in the digital age and ATT should not charge extra for this.
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2 weeks ago, mongoose391
Awesome app
Glad AT&T is doing something to help us keep tabs on our kids. With phones being such a big part of our lives it’s good to know there’s ways to keep track of our kids and protect them. This app helps me monitor internet usage and make sure my kids are staying safe on the internet
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3 weeks ago, Fiddlerwoman
Lousy update! Why did you mess with perfection?
Seriously. This app which worked fine for the ten years we’ve used it is now crap. Doesn’t update locations when it works at all. Shows me 50 miles away from where I’m sitting. Shows my husband in a town he was in yesterday. Is now over complicated and no longer the elegant tracker it was. It took three techs (when I called because I was having trouble with the newest version) twelve hours to unfreeze the app on my iPhone. I’ll be looking elsewhere for á similar app. You really dropped the ball on this one AT&T
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3 years ago, Lisarich763
The jury is still out
The app has some good features, but I was surprised it didn’t have the option to block Discord message app. It’s extremely popular. I’d like to be able to put time limits on the social media apps instead of blocking totally or giving free reign. Ex: one hour on social media as opposed to hours and hours. I am very surprised that with it being ATT that I can’t block certain numbers. We have a problem with a kid that I’d like to be able to easily block with the app.
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4 years ago, m222ikeb2321
Don’t waste your time.
The smart limits that att use to have was much better. You could set limits of how many text messages they could have for the month and you could turn off their phone whenever you wanted or set time limits when they could use it. The text feature was the best, because you can set limits but still allow text from family or whoever you allow. It kept my kids from texting all day long and they could earn more text messages. You also did not need to have your kids phone to set it up. Please please bring it back.
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2 weeks ago, Jahljc28
Go back to the old version
Since I have updated the app it will not track my 21 year old daughters location, who is in college. I just want to make sure my daughter is safe. She will not download the app for me to keep up with her. And to the developers (that probably don’t have children )that are going to respond that I need to trust my daughter, I do! I just don’t trust the crazy people out there. Too many kidnappings going on in this crazy world and so many idiots, I want peace of mind that she is ok. Thanks to the update I don’t have that peace of mind anymore!
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4 years ago, Grumblybearuk
Not all it’s cracked up to be!
I had high hopes of using this app to monitor my teenage son’s whereabouts and also monitoring/limiting his data usage, especially during the school day. It never worked completely. The location tracker typically worked, despite me receiving frequent messages that our 2 devices weren’t paired & location services would be less accurate. And oddly, the pairing seemed to just work randomly. I’d receive a message that pairing had been restored when I had done nothing to either device, & then later I’d get a message it was broken again. I tried AT&T support without much luck (which I’ve come to find across many AT&T services now). And somehow it’s blocking/limiting his access to use of WiFi even though I didn’t limit that (except during school hours). So he can’t use our home WiFi & is blowing through our cellular data. DISAPPOINTING APP. HORRIBLE SUPPORT!!!
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