The app is great until is randomly signs you out. Yes I’m someone who can forget a password, I’ll admit but I update change it, so whatever I need to do. I log in, it works, I go back to use the app and it logs me out. Same password is entered, the one I just created and it says it it not valid. It does this a lot, what’s the problem with the app.
I have Face ID. It shows me a preview of my bank accounts. All works well. Then suddenly my Face ID is gone. It doesn’t remember my log in and preview of accounts is gone. When I go to settings there is no option to set these things up again. It does this over and over again over time. Why? What’s wrong with the app. Please fix it.
This app could be great but every single day I’m required to re-input all my credentials back in because it does a reset or the developers did some stupid update and don’t have the app save any data. It’s pretty horrible coding if you don’t understand how to save data. Get real developers who understand the basics of core data. Also, why the heck did you remove the ability to see the previous balance when looking at your previous transactions?? SMH!! Quick breaking stuff.
Customer service is useless. Tried to make a mobile deposit using the same style checks, under the same lighting conditions, with the same phone and settings I’ve been using weekly for almost two years but the app was giving me errors. Instead of admitting fault and checking to see if the developer had made changes that would affect it, they blamed me and gave canned responses.
It used to be the app would text you a confirmation number to verify your identity to do a bill pay transaction. That feature has now been removed and the confirmation relies on an automated phone call to send you the number. A phone call to the device I am doing the transaction on. Also if I am traveling internationally a phone call to my device is much more expensive than a text. Please put that feature back!
FINALLY such a pain typing my password every time I wanted to check my balance AND getting logged out after closing the app. Update is much more user friendly, no longer get kicked out after completing a transfer, logging in much easier and painless
The mobile deposit service does not work. I've gone as far as to try multiple light settings, which were all fruitless exercises. I've tried on many occasions in the dim hope that, 'maybe it'll work this time." Howbeit I have not succeeded once. This is quite an inconvenience to me but C'est la vie. However this does not not speak at all to the quality of this credit union.
Invalid credentials (fix) need to sign up online under settings. Then app will wrk!!! Love the app. A suggestion, multiple accounts. I have more than 1, would like to see both w/o logging out & back in.
I use this app daily. I know how to use it. But all of a sudden it won't let me log in. Ive deleted and reinstalled and even reregistered my phone. Still says invalid login credentials. Try calling the bank and talking to someone about an iPhone ap. ha Please fix
With the last update, the mobile deposit photo is not working. I tried on iPhone and iPad and even though the picture comes out perfect, the app keeps on saying that the picture is not ok and keeps asking to retake the picture. Also, the notification of the error shows a “*null” message, which indicates that the developers made some kind of mistake. Please fix it ASAP
Cannot read the RED running tally against the blue background. Red is a bad choice against the background of any color but white. Please change ASAP as those of us with site problems have a huge problem with this feature of the app. Also, when will mobile check deposits be available?
If you don’t know how to use the saved credentials for quick login, don’t offer it. Because the only thing more irritating than having to input my login every time is going through the setup to save my credentials every time.
ok so i love atfcu as my main bank, but not being able to do much through the app hurt my heart. haha. but in the update, you can do everything you can do the the website. again, it took long enough, but thanks for doing it!!
***YOU NEED TO SIGN UP THROUGH THE WEBSITE FIRST!!!*** it's not that difficult people. That why the credentials don't work at first. It's very user friendly and it's 100x better than going through Safari
I was able to log in and use it fine for a couple of weeks. Then for no reason it wouldn't let me. I can log in fine on my laptop using the exact same password. Reset my phone, uninstalled app, reinstalled. Still not working. I am giving up and permanently deleting. Great app when it works, but it's not consistent.
Makes me want to move my money elsewhere. This app continuously has error messages with no explanation when attempting to mobile deposit checks. Reboot the app, no change. I’ve been with ATFCU for over 24 years! So disappointed with their lack of improving their app. over the past few years.
The banks are always closed when you need help, you usually need to be in person to authorize the stupidest little things, and the call center is a joke. I’m going to Chase. They will let me have more than 6 transfers a month, do international transactions, and set my own limits.
Yeah nothing on this app works at all. Sessions expire after a few seconds and the info is wrong. Not to mention it looks like a app from 2007 and performs like a beached whale. Over all poor app. Not worth the data it gobbles to check a balance
Austin Telco FCU’s Mobile Banking App for the iPhone™ and iPad™ BANK 24/7 Manage your accounts, view copies of your cleared checks, and view transaction history. Busy members can also make quick transfers between accounts at Austin Telco and find the closest ATM within the Alliance of Austin Credit Unions network. SAFE and SECURE Austin Telco leverages multiple encryption methods communicate securely through all mobile service providers. Security measures block unauthorized access and protect your data, no matter how you access your accounts. LOCATE With a single tap, you can find fee-free ATMs near you and locate the cloest Austin Telco branch. Our search feature provides addresses and branch contact information at your convenience