I like the setup of the old version better; I could see all transaction of the last 30 immediately. I have extra steps. The colors are very bland compared to last version other then that its okay.
Why would you take away notices that notify me of my direct deposit? Why would you change how many days it takes to transfer money to an external account? Why would you make a joint account a non joint account? Especially when the joint account owner cannot create his own login as previously advertised. Why would you take the ability away from quickview to be able to click on the account and see the transactions? Why do you take so long to update the balance for an account to account transfer? It’s not immediate anymore. When I need to move money from my savings to my checking, I need those fund right away. Not hours later! You made it more of a pain to see past transactions. The recent transactions view doesn’t list everything that is pending! I have to actually click on the account to see any added posts. How is this better? This app makes me mad as to where before I had no emotions towards it at all. Horrid update and the joint account owner that you won’t even list on the account anymore or give his own access to had to talk me out of closing this account altogether!
Terrible update to the app after 13 years of membership I expected more. More functionality, easier to navigate - especially after locking my money up for 5 days, over a weekend when the bank is closed and no one to assist with any type of actions. I don’t like the youth checking and savings account attached to mine. I don’t like not being able to turn off tap to pay on my card STILL, I don’t like the confusion to just see basic transactions, it’s a terrible update. ATFCU wasted members time and resources trying to keep up with the curve, only to fall further back than they were. They should’ve taken more time and done better before redoing their brand and update. Waste of time and money
The new app initially exposed my data to accounts I wasn’t on and Vice versa. The issue was fixed the next day however I believe it was negligent not to have the issue resolved before going live. I also don’t like the idea of having my accounts linked. I have separate accounts and logins got a reason. Combining them as a “convenience” is not at all convenient for the purpose of my use. Telco could have gotten feedback from customers explaining this new system and how it would work giving customers the opportunity to either opt out, take their business elsewhere, or make recommendations. Instead they moved forward and caused in my belief a breach of trust to their clients and client’s information.
The new app is confusing and I cannot successfully make transfers to other customers of Austin Telco and it’s very difficult and it’s very hard for me to go to the bank because I am a college student and having to travel back-and-forth and having to make throughout my day very hard for me to even just go to the bank. It was very much easier on the older app and I got to transfer to whoever I needed to that had Austin Telco. I do not support this new change and I am very much against it. I wish that you would fix the bugs on your app because it is very very much making me mad.
If this bank would install after hours cash atm direct to account deposit . Y’all would be a too notch bank. Considering I could be charged $27 for a $1 over funds bill that hits during the week end it’s a real inconvenience. If the bank can’t or won’t set up what other banks already have the overdraft policy changed to not charge the costumer for weekend overdraft. At least allow to be paid the following Monday.
AustinTelco just changed its app and website and the result is HORRIBLE!!! Transaction history no longer tells you who got paid so it's impossible to rectify where my money goes. Transaction list now includes dollar amounts deducted and added but no functional description, just useless lunacy such as "withdrawal," "recurring withdrawal," "transfer," and generic junk like that. The only way to confirm a payment gets paid now is to search through each and every transaction individually, with hope of finding what you need to see. Absolute lunacy. Paper check registers are more efficient than this latest electronic garbage. I wish they'd change their name to High Anxiety Money Pit. PayPal is more efficient. If Telco doesn't fix this mess real soon, I simply must find a more effective banking relationship. I cannot live with this accounting nightmare.
The interface is intuitive and I like being able to deposit checks, pay bills, and transfer money all from my phone. The transaction insights help me easily track spending. As an Austin Telco member, this app has made banking much more convenient for me. Highly recommended.
I can’t find what I’m looking for in the app. All accounts you have in ATFCU are lumped together in no particular order on a home page with full account numbers showing. There are to many really bad problems with this new app for me to explain each one. The one I think is the worst is you now can not have a second or third account at ATFCU with its own log in. This means if someone gains access to one of your accounts they now have access to all of your accounts. Great security upgrade wasn’t it?
The app needs work. I have multiple accounts and need them streamlined. The app randomly signs you out which could be extremely inconvenient if you don’t know the password you haven’t had to type in for 6 months. Update: MUCH BETTER!!!! Thank you
They recently updated their app format which is 10x better than the previous one! Much more user friendly and doesn’t lag as much. Clearer display and larger texts make finding what you’re looking for much easier!!
I don’t like the app in general for various reason, since the update my login does not work and I can’t even send a message to the admin using the message feature. If I leave the bank it will be for this reason.
Love the free credit score and built in budget tools. Finally you can do the same things when logged into the app and website. New layout is different but looks more modern and quick to learn.
I’ve been a very happy Austin Telco member for quite a while. Austin Telco is The Best and although it took me a little while to adjust to the new app - with the help of your courteous and helpful customer service staff, I’m doing just fine ✅
I would say the updated version is working pretty well for me, and I think it’s definitely more modern to it, for anyone debating downloading the app I would say it’s worth a shot to see if it works best for you.
New customer but got to see the previous platform. The new platform is smooth, fluid, and informative, yet the UI is simple and easy to use. Easy to find everything one needs!
The criteria for mobile depositing of checks is really vague but with a google it’s not that hard. Good app transferring of money between accounts is easy. With the new update it is not as seamless and it used to be though.
Printed in light gray scale is too difficult to read. Needs larger data printed & much needed contrast. Images are Not exspandable to view. It's not elder or visual handicapped accessible for adequate viewing. II don't like it at all. Why was it changed to look like other banks' statements? It was very useful before. Not it's almost unreadable & frustrating. What a waste of money spent to change it! I want the other way back on the screen!
Hi . I don’t like the fact that you can see all the accounts at one . Because it makes it more confusing. Plus I can see my savings all the time and I rather not see it because it lets tempting to get money out . But I guess that only me thanks other that that is good
Love this version. Can check my credit score and all of my various accounts are located in the same app! Good job guys keep up the good work and please continue providing patches for continued improvement.
The ATFCU has been updated. I could no longer log in so I called their CS who confirmed I had not locked myself out after several attempts to access. I followed the process of updating on the app and reset my password. Accessed the account and all seemed well. Then today I try to access again and it no longer recognizes me. Not good. Not happy.
The new mobile app is not user friendly and i very much dislike that my husbands acct show up for me and that my accounts show up for him without a separate login. I feel this should have been an opt in/out and not something that was decided without my knowledge or approval. I have been with Austin Telco for 30+ years and am seriously considering leaving.
The overall change is great. But need more options on alerts. I liked knowing when any deposits hit my accounts, that is no longer an option. I must log into account to check if my deposits have been made.
The new updated ap is horrible. Checking your bill pay history used to take 2 steps, now takes 4. Paying bills on line is more difficult. Looking at your account history, while the verbiage may be more accurate to a banker- does not work better for a customer. All in all this is the worst update for any ap I have ever seen.
The app is great until is randomly signs you out. Yes I’m someone who can forget a password, I’ll admit but I update change it, so whatever I need to do. I log in, it works, I go back to use the app and it logs me out. Same password is entered, the one I just created and it says it it not valid. It does this a lot, what’s the problem with the app.
I have Face ID. It shows me a preview of my bank accounts. All works well. Then suddenly my Face ID is gone. It doesn’t remember my log in and preview of accounts is gone. When I go to settings there is no option to set these things up again. It does this over and over again over time. Why? What’s wrong with the app. Please fix it.
This new app is so much more complicated than the old one. You have to select so many more things to get to what you want. Simplicity is lost. May be more secure, but it would have been better to just change the login and leave the rest of the app alone. How much money was wasted on this poor upgrade.
Frustrating when the facial recognition works one minute and then, without notice, isn’t an option to login. Then, out of the gazillion passwords I need to have remembered, the one I do remember (Austin Telco app) doesn’t work for some unknown reason! Seriously y’all, fix the bugs already..
Really like the new upgrade with dashboard visibility and Plaid verification. They’ve shared that more features are being rolled out and look forward to seeing what is next.
I read it as above average justify I still knew I’m still getting used to it. I still like old app as of now I cannot make online contribution to my IRA account☹️
There are several reasons 1 requires more scrolling, swiping and clicking 2 whole holdings view is gone. You present me with my checking account and I have to swipe to see other view. I loved the simplicity of the past view. If keeping me in the app longer was the objective—-mission accomplished 3 my bill pay transaction choices are buried so again more work. In fact it’s 3 levels down now Anyway hope you all got what you needed with the change
Austin Telco’s new banking app is a great improvement and very updated. It’s easier to b my Abigayle and all the needed information is readily available.
Austin Telco FCU’s Mobile Banking App for the iPhone™ and iPad™ BANK 24/7 Manage your accounts, view copies of your cleared checks, and view transaction history. Busy members can also make quick transfers between accounts at Austin Telco and find the closest ATM within the Alliance of Austin Credit Unions network. SAFE and SECURE Austin Telco leverages multiple encryption methods communicate securely through all mobile service providers. Security measures block unauthorized access and protect your data, no matter how you access your accounts. LOCATE With a single tap, you can find fee-free ATMs near you and locate the cloest Austin Telco branch. Our search feature provides addresses and branch contact information at your convenience
