This app seems to change quarterly and so when you log in you don’t know what to expect to access your account. To complicate things more there are no language options, so if you don’t know Portuguese you are left trying to figure out how to use the app again to access your banking information. Also the financial reports are complicated or certain information doesn’t seem to exist. For example, if I want to see my investment balance history for a certain period to determine the performance, it is not possible. An investment period ends and money is returned to the main account with no option for a summary of the investment performance results. A simple report of beginning balance, amount of gains/losses, amount of deductions (bank fees or taxes), final ending balance, and finally the amount gained or loss with also the % changed (final performance on the investment).
This app works but I have had to delete it and reload it several times due to freezing up while in use. Also when you pay a boleto with the app and try to print the receipt it is impossible to get a font size that is readable. There are a lot of other quirks that show up through out the app. Santander has issues with there internet banking site as well. They really need to hire a top notch outside IT consultant to fix their sites.
Hi Dev Team The button to habilitar ID Santander is not responding. I have 2 separate iPhones on the same iOS. iPhone 8 and iPhone 14 Pro, I restarted the phone and still the app does not respond to my touch. I am not able to do anything with my account until that is enabled. I tried the ATM option but still not working in the app. Please and thank you
Impossible to talk to a live person on answering system!!
The answering system does not have an option to allow you to talk to a live person. I pay extra for Vangough service and still cannot talk to a live representative in an emergency. Big thumbs down to Santander Brasil. If you are a foreigner living in Brasil, do NOT use Santander bank!
I have spent dozens of hours trying to get this app to work on my phone. The problem is enabling Santander ID. Unless this security feature is enabled for your phone br Banco Santander, you cannot perform any operations with your account. The heart of the problem is that Santander does not allow customers to speak directly with their staff im IT who have technical knowledge pf the app, but only with generalist customer service staff with zero IT knowledge.
This app, and the bank, and really the banking system in Brazil in general is absolute trash. Maybe you should fix your crime issues so that all of this heavy security for every little transaction isn’t necessary. Just an idea.
I’m outside Brazil and have an account at Santander. The App simply can’t be updated and consequently I can’t open it. I need to do important transactions and simply can’t!!
Frustrating terrible app. Id Santander NEVER works and nobody knows how to solve that issue online - basically you have an app that always needs the physical agency to work.
This app is aweful!!! It crashes constantly and now I can’t make any transactions through bankline because the app crashes everytime I try to open the ID Santander! Worst bank EVER!!!
