Makes going to the bank almost completely unnecessary. Can do everything I need from the device, love that I can deposit checks directly into accounts. Any issues I have had over the years have always been fixed quickly
I’ve had a relationship with Bank of Colorado for 5 months and I’ve had more issues than with any other bank (Chase, BofA, etc). App doesn’t work at times when I need it (late at night since I work late at night) ATMs don’t accept cash deposits past a certain time. Deposited check & cash at a branch and next day the deposit is completely gone from my account because of teller error. Now they charged a overdraft fee even though I already made my account current before midnight hit. Teller told me they don’t waive overdraft fees until it’s the banks fault. (Most banks waive overdraft fees once per year) I’m shocked Bank of Colorado still exists at this rate I don’t understand why anyone would want to bank with them.
I originally opened my account with Surface Creek Bank in 1996. And when it became Bank Of Colorado I was concerned that the small town friendliness would change. I should have never had any fears. The employee's at my branch are absolutely wonderful. They laugh and joke with me and I feel like they too are from the small towns of Colorado. Much respect.
I would give 5 stars but here lately I go to check my balance it pops up with we are sorry the log in information is incorrect please go and check and have done it 15 times and still same thing and gives a phone number to call says 24/7 went to call it and got a message saying they are closed and couldn’t catch the hours they are open I’m know getting another message saying that my disk is full or connection errors please try again how the heck can my disk be full when I don’t have one it’s a stupid app??😡😡😡😡😡😡😡😡🤬
Whenever I’ve had any issues, Bank of Colorado fixes my problems. They even call me if I have insufficient funds so I don’t bounce a check. They are just like a small town bank! Thanks B of CO, you’re wonderful!
I’ve have more problems with this app than any mobile banking app I have ever used. Some times it will just shut down for days at a time. I’m really trying to find a budgeting app to help my financial health but this bank isn’t compatible with any other app. Not to mention I have had multiple encounters where the balance displayed was just plain incorrect. Pinnacle needs to put in serious work if they hope bank of Colorado will prosper. I would highly suggest finding another bank with a mobile service that actually works.
I have to make mobile deposits every week and it never takes the check the first time. It takes 5-10 attempts at least. Constantly deleting and reinstalling the app. I actually had to open a separate checking account with another bank, to do mobile deposits if they don’t work on this app. I am fed up and frustrated. Customer Support has no way of helping me fix it, they just say “keep trying it.”
I have been using this app for a few years. About 1 month ago they updated the app and it hasn’t worked on my phone since. I have called customer service a few times and they just don’t care that it’s not working, but the admit it is on their end. I’ve used the app for all of my banking and now it won’t even open. This bank does not care about its customers.
I’ve been using the app for years and have always been pleased with updates, but this last one has been undeniably terrible. I can’t get past the gold and black logo screen, no matter how many times I restart my phone or delete the app and re download. It’s been well over a week and no resolution, come on Bank of Colorado! You really are classier than this.
It’s an ok app. Needs a lot of work. When I want to use it it never works. Don’t let the app fool you though. As a bank these guys are top shelf and this review or rating has nothing to do with the actual bank. I will never bank anywhere else. This app is just not where it needs to be
I mean I guess it does the basics like viewing balance, but is continually glitchy, logs me out, locks me out, and shows an error every time I launch the app which only goes away when I force close it and relaunch. Spend some money on a decent developer and make an app that’s as good as Capital One or your other competitors.
Won’t even let me log in. It asks for my email to establish profile and then says there are technical difficulties please try again later. Seriously considering switching banks just because of this issue I get the same message going to the website. This is absolutely ridiculous the old app worked just fine for me!
It was fine the first like 30 minutes I used it but then all of a sudden it wouldn't let me log in anymore. Another problem I noticed was that when you click on "my cards" that doesn't work either. Overall a horrible app and they need to fix it.
The app is always down and won’t ever work when I need it. I have been with bank of Colorado for over five years and will be closing my account soon. Maybe invest in a bank that actually wants to help their customer.
I used to love the app but more times then not, I get a “can’t verify your information” or “not connected to the network” message and I can’t access my account. Not to mention the check deposit timing out on the final submission page. Totally frustrating!!!
This app works sporadically at best. Works one time and the next time you get a failure message with a phone number to call. Then the phone number isn’t even a work. C’mon folks this isn’t that challenging to get it right.
Used to be great but now the fingerprint login no longer functions even though it is turned on... forced to enter password. Print reader doesn't even pop up. Tried removing/reinstalling app. Still no workie. 😖
I’m actually surprised by how much easier this app makes online banking. It’s cleaner looking than the Bank of Colorado website, and offers some nicely modern features, such as the ability to digitally deposit checks. (It could do with letting you access images of those checks for longer periods.) Happy customer!
This service has been terrible. At first, I could log into my account and after a few days it just stopped working. When you call to ask for assistance, no one on the other end knows what you are talking about. The do not have direct experience with the app. This is the worst banking experience I have ever had. I am still waiting on a call back for a resolution to this problem and it's been hours. Stay away from this terrible bank!!!
This app used to be awesome. Since the update to iOS6, it won't work at all. It sits on the black BOC screen and doesn't go further than that. I was starving the other day but I didn't know if I had any money in my account to afford lunch. Please fix this app.....and yes, I am using the most recent update.