I have problems often with the online check deposits. It seems to regularly remove my face ID for security purposes and I have to reset it up every few months. Their maximum echeck deposit is not very high. Has nothing to do with the app but after so many years with them they still hold every deposit for a certain number of days before making the funds available. Not sure what it takes to become a trusted client with them who is on regular direct deposits from payroll. But it does feel like a personal bank but with an impersonal touch. The good news is all the ladies in the branch are friendly when I infrequently go there.
It is frustrating to not have your credit card management in the same app. In these era of one stop banking it is sad that Bank of Hope has not included in the app the feature where the customer’s accounts are neatly organized for a one stop management.
App face recognition function disappear very often, very inconcinient. And ask me new password and security question set up very often, too much hassle. Please improve log in process to more convinient way. :(
It’s really hard to do mobile deposit with Bank of Hope. Not convenient at all! Had a really hard time to take pictures and it got deposited after my 9 times trying.
I can never log in using the app and always says my account is restricted and that I need to call customer service. Super inconvenient. Please fix this, BoH!
I use this for my checking account. The app was subpar before but since the new update it has moved three steps backwards. Can’t quick log using a pin # anymore or use Face ID with iPhone X. It’s slow and laggy, some functions don’t work at all like viewing previous mobile deposits. Viewer interface in general is not appealing. Only reason to use is for mobile deposit.
This app is fine otherwise but SERIOUSLY lacking in that it doesn't give me access to my Bank of Hope credit card. I can't check and pay my credit card bills on this. Please fix.
Can’t even login to the app. Each time I try, the login button is either grayed out and unclickable, or it says my username/password is unrecognizable and threatens to lockdown my account. Always have to login through the website now, so what’s the point of the app then?
This is by far the worst app I have ever used on my phone. Its beyond slow and confusing. It literally takes about a minute to open up anything. I rely on bank apps for all my finances and this is the worst.
They finally consolidated online banking and mobile banking. But the new app doesn’t show the balances with each transaction in the summary page! Very bad! They should fix it ASAP. (How they miss this feature....???!!!)
This is the worst banking app I’ve had the misfortune to use. Not only does it look bad with a terribly clunky design, it offers limited and terrible functionality. Forget trying to see transaction or account details, forget getting PDF account statements from the app, forget being able to easily sign in with FaceID. Be happy if it doesn’t hang or crash on you. An app this bad screams one thing: do not do business with this bank.
0% working. Don't waste your time to download the app. I already wasted mine so I'm spending more of my time to warn you! And Bank of Hope! If you don't know how to make an app, don't waste time and money on this.
No credit card support Terrible user interface, it takes all the aspects of the Bad parts of the Wells Fargo app and condensed it to a half functional app.
No matter where you are, you can securely manage your accounts 24/7 with Bank of Hope Mobile Banking. You can easily view your account activity, transfer money between accounts, send bill payments, make deposits, locate branches/ATMs and more. MANAGE YOUR ACCOUNT • View your account balances and activity • Easily manage your debit cards with Cards FAST BALANCE • View balances on your selected accounts without the need to sign in FUND TRANSFERS • Transfer money between eligible Bank of Hope accounts • Transfer money to/from your accounts at other banking institutions • Send and receive money with Zelle® BILL PAY • View and send bill payments MOBILE DEPOSIT • Deposit checks using the camera on your mobile device TEXT BANKING • Balance and activity alerts delivered to your mobile phone via text message • Carrier fees and charges may apply FIND LOCATIONS • Find information and directions to the nearest Bank of Hope branch or ATM
