This app and the bank themselves are always uncooperative when trying to connect other services to my account. Every time I try to add or subtract money from my account with other services like PayPal or Venmo, they always report something going wrong. I tried to pay my brother back for breakfast on Venmo and the app once again said “something went wrong”. I tried reinstalling, restarting, and finally updating the app. The first two tries didn’t help and updating the app actually left me worse off than before since I now can’t even access my account. Use a different bank and never suffer through the agony of this app ever again.
I stopped using this app years ago and relied on the online site due to missing transactions. I’d get frustrated wondering why my numbers wouldn’t reconcile. When I used online version, I would then find the missing transaction not reflected here. Now we cannot use our phones to access site and are forced to use this 2 star app. Also annoying that limited transactions show up here. Why? I hope updates are made soon.
This is the 3rd time I have had to contact bank of the Sierra after not being able to log in. Then starts the process of them telling me I don’t have an online account (which I do). Then having them snail mail me s new password. Set up the new account, then try and log back In To tell me that user name and password are incorrect. I give up! I have no issues with bank of America’s banking app!
This app use to work okay, but recently I’ve been getting a pop up message saying, “We’re sorry but we’ve encountered and unexpected error” followed by a string of numbers and letters. I already tried deleting and reinstalling the app, but this problem persists. I’m not sure if it’s the app itself or if there’s issues on the server end of this bank. It’s really annoying.
This app is now useless to me since the transaction date reporting is all mixed up. Dates and amounts are not accurate and it’s really becoming a problem for my budgeting. I constantly have to question if the amounts are actually cleared from my account or not or why the same transaction pops up as new on multiple days. FIX THE APP!!! This is ridiculous and I’m honestly thinking about banking somewhere else...
I recently opened an account with Bank of the Sierra, when I was told they have a mobile app I thought it would make tings easier but it didn’t since every time I try to log in it tells me my password is wrong when it’s not. I have had to change it so many times and that is annoying. They need to fix it.
I have a business account with them for about 3 months. I still have yet to be able to log in. The app just closes out immediately after opening. Deleted and reinstalled multiple times as they recommended and still nothing! Literally can not manage my business properly
It would be nice if the app would have the option to save our login/password or fingerprint ID instead of having to login every time. Also, notifications should be an option. There is no option to turn on notifications when there is any activity on account.
When I try to take a picture of a check to make a deposit the camera goes black. Then I have to close out of the app to get back in because I can’t exit or go back to a Home Screen because the screen is all black
I deposited a $800 check and it’s showing I have $6 on my name for the last 2 days. Won’t show my real time balance! Please fix this piece of junk of an app! I don’t want to drive to my bank just to see how much money I have! >.<
The updates have been horrendous! The last update had the transactions with dates all mixed up. And now this new update crashes constantly! It makes me so frustrated that I can't check for transactions without a computer. Fix this!
Ok, just seen that you have taken off what money I have spent and to whom & where! WHY!? I, along with a lot of others I’m quite sure, relied on that to make sure bills had went through. Bring it back please! I truly need it!!! :( This app is now of no help to me at all! It’s Nov. 5,’18
It doesn't notify you when you overdraw and the app crashes ALL OF THE TIME. I can't access my account at night either. It says, "Error" & doesn't allow me to access it until the next day. It's convenient but needs work.
This app does not offer much beyond the ability to check your account balance and move money between accounts. As other commenters have mentioned, half the time I launch it, the app gets stuck at the splash screen or goes black, making login a frustrating experience. Don't bother with the app and just log in through your browser, since the page has been redesigned for mobile to look just like the app with slightly more features like bill pay.
I have had a great overall experience using this app...I can transfer funds from my checking to my savings with ease. I can easily see my transactions and they are so fast and up to date. I also heard that soon you can deposit checks with the app. Great work!
Won't download and I wouldn't give it 1 star except I have to rate it.
I have tried to download this app several times and it won't load. I also try logging in from my iPhone and it keeps telling me my account is not active. I can log into my account on my iPad just fine.
With Bank of the Sierra Mobile, you can access your account information anytime, anywhere. As a Bank of the Sierra customer, you now have the convenience to securely manage your checking, certificates-of-deposit, money markets, loans, and lines-of-credit accounts. Take advantage of having following services at the touch of a button! • Account Balances and History • Account Transfers • Mobile Check Deposit • Bill Pay* • Account Alerts • Other Account and Banking Tools *Online customers must first setup transfer and bill pay accounts prior to using these features.