Haven't had any problems logging in as others have. I think it's a great idea and has a lot of potential. It needs some functions that I think should have been included from the beginning. Two come to mind, being able to add notes to deposits & debits. The other is to create your own budget items instead of having to use their generic terms. A good start though. If you will include these two enhancements, my rating would go from three to five stars.
When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.
Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :(
Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology…
Creating your online account may sound like a difficult task but not with ESB. I have been using this app for over a year now and it has saved me countless trips to the bank to move money around. I recently convinced my partner to use the app and she ran into some trouble creating an account online. The website provided a number that immediately connected us to a real person that had her account up and running in under 5 minutes. Great bank, great app!
I absolutely love this App it's fast, simple and allows me to complete all my day to day banking while I'm out and about without any hassle. I can even deposit a check right on my phone! There's also an amazing feature that I can activate/deactivate my debit card instantly! Great addition to the ESB customer convenience. It's so easy and simple I was even able to show my mother how to use it!
The current version (2/22) will NOT accept postal money orders for mobile deposit. Prior versions were touchy, often requiring you to retake photos manually but this version won’t accept them at all. Otherwise generally convenient for depositing, though I wish we could do descriptive deposits like you can at the counter.
I read a lot of negative reviews from prior years. They are totally wrong. The app is easy to use with modern updates including facial recognition. Bill pay is easy as pie. Love alerts. What I love best is the friendly personal service you cant get at big banks. They know your name and they’re always ready to help. Thankful I found them!!
This app worked well up until I got a new phone with FaceID. Now I need to log in manually every time. Please update to allow FaceID. Fingerprint authentication on my last phone was great. We could at least have the same thing caught up to newer technologies. Thanks!
This app was just updated for bug fixes and fingerprint authentication. However, the feature is missing completely from "mobile services" which is where the app directs you to go, to enable the setting. Ironically I have a separate bank app that uses this identical UI (user interface) and it was also updated for fingerprint support a week ago with the same exact issue
Previous review stated they have to leave App a few times before getting into banking. Lucky them! It’s been 5 days of trying to get into the App and so frustrating that I can never access my account. Please get this problem fixed. I went to your Easthampton bank for assistance but bank lobby is closed! Rating doesn’t even rate one star as I am in total lockout on my mobile phone. Please fix.
App only opens MAYBE 10% of the time after update. Have to open and close it out at least 5 times until it’ll load. Forget about loading if you have “iffy” service. It’ll spin on the loading screen forever. Not a good update at all. *UPDATE* App gets worse and worse after every “new” update. I can’t get it to even load up to the login page now.
The app used to be seamless and I never had issues using it. Since they updated it, I now get a “Network Error” when I try to login. I have to exit and re-enter the app one or two times before I can successfully login. It’s really inconvenient.
Nothing good to say about this app. It crashes CONSTANTLY, wont even open or load about half of the time, and when it does work is is by far hands down the slowest most unresponsive app that I have. Pretty much all I can count on is that it won’t work when I need it most.
I’ve been banking online for about 8 years at 5 different banks due to moves. In 2015 ESB had a terrific, easy to use app. They switched shortly thereafter to this horrible one. Was it cheaper for them? I HATE it. Got excited recently when they told us big changes were coming; nope. They changed the FONT.
Always worked fine until they for some reason decided to update it and now it rarely ever lets me login with out saying “network error”. It’s been doing this for numerous people I know and they haven’t even attempted to fix it.
Seriously? Call/ Email ESB for help with logging in. Don't rate an app that you haven't even been able to use because you are having a problem with your username/PW. This is a new app has been out for less than 6 months not 2 years. It uses the same info as the desktop site...
I've tried getting into this app for almost 2 years and you can't even sign in! Username is right, password is right, but still nothing. I would be afraid of my security if ever I got in! Waste of customer's funds for this failed project.
Bank wherever you are with bankESB’s Mobile App! Available to all Online Banking customers. App Features Include: Accounts -View your accounts, balances, and transactions -View cleared check images -Open an account Transfers -Send Money with Zelle® -Account to Account transfers -Loan payments -Schedule transfers (immediate, future dated or recurring) Bill Pay -Schedule, manage and edit your bill payments Mobile Deposit -Make check deposits using your mobile device -View your mobile check deposit history Balances Now -View your account balances without signing into your app Fingerprint/Face ID Login -Access the app with biometric authentication Locations -Find nearby branches and ATMs Self Service Banking -Manage Alerts & Push Notifications -Turn Debit Card On/Off -Update Contact Information -Secure Messaging