Haven't had any problems logging in as others have. I think it's a great idea and has a lot of potential. It needs some functions that I think should have been included from the beginning. Two come to mind, being able to add notes to deposits & debits. The other is to create your own budget items instead of having to use their generic terms. A good start though. If you will include these two enhancements, my rating would go from three to five stars.

3 months ago, ancsefsf bdje

Good when it works. Breaks often.

When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.

3 months ago, luka1234

Hardly ever works anymore :(

Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :(

4 months ago, tma17

Extremely slow and unresponsive.

Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology…

4 months ago, HAMP not NOHO

Great!

Love the app. Makes banking so much easier!

5 years ago, Dankid500

This will change the way you bank.

Creating your online account may sound like a difficult task but not with ESB. I have been using this app for over a year now and it has saved me countless trips to the bank to move money around. I recently convinced my partner to use the app and she ran into some trouble creating an account online. The website provided a number that immediately connected us to a real person that had her account up and running in under 5 minutes. Great bank, great app!

9 years ago, Brieesmith

I love the new ESB Mobile App!

I absolutely love this App it's fast, simple and allows me to complete all my day to day banking while I'm out and about without any hassle. I can even deposit a check right on my phone! There's also an amazing feature that I can activate/deactivate my debit card instantly! Great addition to the ESB customer convenience. It's so easy and simple I was even able to show my mother how to use it!

2 years ago, Jo Landers

Won’t accept money orders

The current version (2/22) will NOT accept postal money orders for mobile deposit. Prior versions were touchy, often requiring you to retake photos manually but this version won’t accept them at all. Otherwise generally convenient for depositing, though I wish we could do descriptive deposits like you can at the counter.

4 years ago, PinkEnid

Love it

I read a lot of negative reviews from prior years. They are totally wrong. The app is easy to use with modern updates including facial recognition. Bill pay is easy as pie. Love alerts. What I love best is the friendly personal service you cant get at big banks. They know your name and they’re always ready to help. Thankful I found them!!

5 years ago, DarrenMasloski

Decent app, but needs FaceID

This app worked well up until I got a new phone with FaceID. Now I need to log in manually every time. Please update to allow FaceID. Fingerprint authentication on my last phone was great. We could at least have the same thing caught up to newer technologies. Thanks!

7 years ago, *4U2NV*

Fingerprint Authentication - Not in latest update

This app was just updated for bug fixes and fingerprint authentication. However, the feature is missing completely from "mobile services" which is where the app directs you to go, to enable the setting. Ironically I have a separate bank app that uses this identical UI (user interface) and it was also updated for fingerprint support a week ago with the same exact issue

3 years ago, RalphLsen

App Access

Previous review stated they have to leave App a few times before getting into banking. Lucky them! It’s been 5 days of trying to get into the App and so frustrating that I can never access my account. Please get this problem fixed. I went to your Easthampton bank for assistance but bank lobby is closed! Rating doesn’t even rate one star as I am in total lockout on my mobile phone. Please fix.

3 years ago, 366Injected

Awful update

App only opens MAYBE 10% of the time after update. Have to open and close it out at least 5 times until it’ll load. Forget about loading if you have “iffy” service. It’ll spin on the loading screen forever. Not a good update at all. *UPDATE* App gets worse and worse after every “new” update. I can’t get it to even load up to the login page now.

7 years ago, magpack

FingerPrint

No setting in the app to activate fingerPrint

3 years ago, Ecoco9222

App update created issues

The app used to be seamless and I never had issues using it. Since they updated it, I now get a “Network Error” when I try to login. I have to exit and re-enter the app one or two times before I can successfully login. It’s really inconvenient.

1 year ago, Supasandro

Garbage

Nothing good to say about this app. It crashes CONSTANTLY, wont even open or load about half of the time, and when it does work is is by far hands down the slowest most unresponsive app that I have. Pretty much all I can count on is that it won’t work when I need it most.

9 years ago, LS1053

Awesome new app from ESB!

The app is so easy to use I love the deposit a check feature! ESB really knows what their customers need to make banking easy!

9 years ago, carabeing

Thank you!!!!

Best bank app I've used. So easy to use. Thank you for mobile deposit!! You know what the people want!

3 years ago, Pamelam413

Ugh.

I’ve been banking online for about 8 years at 5 different banks due to moves. In 2015 ESB had a terrific, easy to use app. They switched shortly thereafter to this horrible one. Was it cheaper for them? I HATE it. Got excited recently when they told us big changes were coming; nope. They changed the FONT.

2 years ago, Nol32145407

Cant log into my account

I don’t know if this because the app is down currently or if it has to do with my account but upon entering my info(correctly every attempt) it says declined access. Please fix this (12/24)

9 years ago, Jon DeBlase

Check it out!

Deposit checks with a mobile app? Yes please!

3 years ago, ljhgdddfbjooo0007ygh

Esb

Always worked fine until they for some reason decided to update it and now it rarely ever lets me login with out saying “network error”. It’s been doing this for numerous people I know and they haven’t even attempted to fix it.

3 years ago, Counting thedays

Bugs

When the app works, it’s great. Ever since the new look/update, i get a network error which then leads me to use the website on my phone versus the app itself... defeating the purpose of the app.

3 years ago, Liquid Bagel

“We’re updating our branding.”

We’re updating our branding, is not something that should lead to a non functional banking app. This is ridiculous. I’d be better off with an online bank at this rate. At least their apps load.

3 years ago, t1ff40

New updates

Since ESB has updated, the app is ruthless. It does not load. You cannot even get into your account. It used to be such an easy, convenient application to use. Why fix something that is not broken?

3 years ago, Ad21512

Won’t load

The new update has made the app not load. If by chance the app does load it takes over an hour! Please fix this problem!

3 years ago, um093739/

Ummm

The app will not open. It just said loading and never actually opens. Only once in awhile after like an hour of waiting does it open. It was fine before the new update

3 years ago, Nik118

This app used to be great!!

Ever since the update I keep getting a Wrong password error, thinking that I forgot to change my password I reset it. It tells me I can’t use the password I already have.

3 years ago, Cats Eye

Crashes all the time with ios14

Can’t even log in. Please fix. This is getting ridiculous here. Please fix this app. I’d hate to leave ESB over a silly app but you may leave me no choice.

1 year ago, LLcoolJays

awesome

very user friendly. your own little banker in your pocket.

3 years ago, Kiam McQuaid

UI is dated

Needs a refresh (feels very dated) and better performance. App is slow and unreliable.

3 years ago, Steve1013

App Won’t open

Just did the update that came down today and app won’t open on the iPhone 12

3 years ago, Bluepack15

Unreliable

WHEN you can get onto the app, it’s fine, but getting on is so frustrating.

3 years ago, AshRose1108

Broken

Haven’t been able to log into the app in forever

3 years ago, Adam from WMass

The app is currently unusable. Just loading forever.

3 years ago, Natalyasini1234

Can’t log in

can y’all please fix the app!!! I can’t log in at all?!?

3 years ago, MDJ12387

App is Horrible

You need to reprogram your entire app becaue it doesn’t work in iPhones.

3 years ago, tjewski

doesn’t open whatsoever

will not open even after 10-20 minutes of loading. recent update is terrible

3 years ago, Drbrocco

Bank app

Terrible works bad wasted 2 hrs still not on

8 years ago, Pappa_Bear5

0 ! forced to put 1

Doesn't open...

9 years ago, cr72inCt

@MassNative

Seriously? Call/ Email ESB for help with logging in. Don't rate an app that you haven't even been able to use because you are having a problem with your username/PW. This is a new app has been out for less than 6 months not 2 years. It uses the same info as the desktop site...

9 years ago, MassNative

Don't bother

I've tried getting into this app for almost 2 years and you can't even sign in! Username is right, password is right, but still nothing. I would be afraid of my security if ever I got in! Waste of customer's funds for this failed project.

Description

Bank wherever you are with bankESB’s Mobile App! Available to all Online Banking customers. App Features Include: Accounts -View your accounts, balances, and transactions -View cleared check images -Open an account Transfers -Send Money with Zelle® -Account to Account transfers -Loan payments -Schedule transfers (immediate, future dated or recurring) Bill Pay -Schedule, manage and edit your bill payments Mobile Deposit -Make check deposits using your mobile device -View your mobile check deposit history Balances Now -View your account balances without signing into your app Fingerprint/Face ID Login -Access the app with biometric authentication Locations -Find nearby branches and ATMs Self Service Banking -Manage Alerts & Push Notifications -Turn Debit Card On/Off -Update Contact Information -Secure Messaging