It's not your Chase or BOA, this is for student accounts.
First off, it does what's intended and has progressed a long ways in terms of functionality of its app, the ability to deposit from the mobile app. ( This can take a few days). I have yet to be charged for any services, it's included in the schools end I'm guessing. Though beware, I did have to call in the first semester, the reason was that it was first set up as a none student account. A few min on the phone, and a stop by the administration office on campus and it's worked great since. I didn't know this was how I would be receiving the money, direct deposit into my main account to would of worked. However, it also can act as a "greendot card" type, and a rechargeable Mastercard card that has some great functions. So for now I can say it's been a decent account. Thanks for that, the work on the app compared to others, is night and say so cheers for that too. One star off due to time for things to clear. The CS has been very helpful in my experiences. For some I'm sure this card is a must. Sorry for the -1.
I am so upset my school opted to use this option for their students. I never had a problem receiving my financial aid in a timely matter. For myself and many students rely on their financial aid. My check was sent via mail and was never received I waited two months. I then chose to get direct deposit to my personal bank and that never happened. They told me if I used the bank mobile I would receive my money immediately. I was now waiting 3 months for my money and desperately needed to pay for my classes and books. When I changed my preferred deposit option to the bank one I could only make purchases online or over the phone with the virtual card. Well what good is that ? So I tried to look for an ATM or bank that will allow me to withdraw my money. There are NO BANKS EVEN IN MY STATE! that should be the first thing a school and bank should consider when partnering. I never had this many problems before. I called customer care and asked what was the fastest way to receive my money I told them I have been waiting a very long. They were very kind and I was informed I could do a domestic wire transfer to my bank. That was a whole other problem within itself. I wish my school would of explored other options. It’s very unsettling now this whole other entity has all your information and holds your money as a student, I wish that international companies like BankMobile wouldn’t exploit schools/students for their own financial benefit.
I wasn’t so sure about BankMobile to begin with. I didn’t choose to bank with them, I was pretty much forced to get it because I was in college & having a checking acc w/BankMobile was a requirement if I wanted to get my financial aid refund(s) early via direct deposit or snail mail. Goodness if snail mail doesn’t live up to name. It was absolutely & most def worth giving it a try. BankMobile is great to bank with. I’m not even going to college anymore & still have my BankMobile checking account. The only complaint I have &’have ever had in the 4 1/2 years since I first signed up for my account is that there aren’t any physical banks even anywhere close to me. I’d love to have a local BankMobile bank (within 15-25 miles of my home) so that I could just walk into a BankMobile branch & handle my business if needed. There are some things you just can’t do online when it comes to banking. Aside from that one minor issue, I must say that I am very well pleased with the service I receive from BankMobile Vibe.
This bank was forced on me by my school. Over the years it’s only gotten worse. The app likewise just keeps getting worse. It somehow seems to lose features every update to look shinier. I absolutely hate it. Edit: I hate inform you guys, but many schools have actually cut down significantly on the options students have as ways to receive aid. The “quickest” way to receive a refund at my school is still through your bank (at least on paper), with the only other option being direct deposit to a bank that takes around two weeks longer at minimum. My school at least is absolutely pushing you guys. Formerly checks were actually the quickest option, but this was removed years ago. When this bank was pushed, the direct deposit option to another bank took even longer. I’m sure this varies by school, but while saying there’s a choice may be true, having that choice in arrival be the difference of 1-2 paychecks in time between significantly is going to alter that choice. But at this point I likely while switch anyway, since Vibe rarely delivers my refund when it’s actually supposed to anyway.
I opened an account with this bank for my military university refunds. This bank is so unprofessional and impolite. They sent me a debit card and I never received after 10 days. Turns out I contacted usps and it was supposedly dropped into my mailbox 5 days ago. As I explained my concerns with bank mobile about not getting my debit card. They didn’t care and told me to wait 10 more days and if I wanted to cancel it and get a replacement they were going to charge me $10. How messed up is that? I told them my wishes to cancel my account and close it. And asked to transfer my funds to my other bank. They told me to download “cash app” and do it myself. How pathetic? I then stated I would just Zelle it. And they said if I did that, they couldn’t close it because it would be a “pending” transaction. They proceeded to offer to send me a paper check, and I then thought to myself, “if I didn’t receive my debit card they supposedly sent, how do I know they’ll send me the check?” I can’t help but wonder…. Is this a real bank? 🤔 Where are the consumer rights? The integrity? The politeness/ civility????????????
So I’ve had my BankMobile account since fall 2017 when I graduated , I’ve kept it in the positive and been a loyal customer for some time. Well I decided I was going to open a chime account & keep my bankmobile. Well I tried to deposit 2 checks through chime & BOTH GOT DENIED. Even though my minor sons check had my name on it too , they said nope. Then denied my own check saying they didn’t have significant evidence that the place was real where I got my check. What the hell?! I get these checks REGULARLY every THREE MONTHS. Well thank god for bankmobile! I have cashed these checks with bankmobile just not recently. 15 minutes after sending my sons check in it was accepted. Another 15 minutes later and it was approved! My check was accepted 3 minutes after I deposited through the app. 15 minutes later & it was approved. Woke up & money was in my account 🙂
I’m not really sure about the issues others are talking about on here but I really like the app. I’ve never seen a fee for transferring money. Probably happens after so many times like any other bank. The only fee I have seen was the $2.99 monthly fee because I only keep a certain amount in here for school and playing. If I made the required $300/mo deposit then I wouldn’t see any fees. I love the immediate transfer!! It helps because my bank only transfers when they are open and they update their records. I did have an issue with it showing I paid for something when it hadn’t but it actually fell off after so long and the numbers were correct. I didn’t need this account but my school set it up to receive my student loans and I’m glad it did. It has been very useful and I will be keeping it after I graduate this fall. Great job guys!!
The app is as worst as the company and customer service, Trash. It’s telling me I don’t have an account when I clearly do. I’m able to log in online with the same information but can’t log in through the app. This is the worst place to have money sent to. Bank mobile’s identification process is a joke. I’ve waited 3 weeks to get verified because you have to send your documents through mail. Afro an entire week they kept telling me that I was giving them the wrong number on file when trying to pull up my profile. The reason why is because they had received my identification information and updated the phone number but not the email. They never sent me anything notifying me that they had partially updated anything. And you have to have all information correct for them to assist you. My New phone number was on file and old email address was still on file. I finally spoke to an agent who put a note in and someone sent me an email, and after 3 weeks that’s Crazy!
They charge 25$ every time to transfer money to and from your checking and saving they charge random 5$ fees and all around completely just steal your money.. DO NOT USE THIS APP!!! If my school didn’t use it for my financial aid I would NEVER have used it.. MoneyNetwork is 10 times better. Terrible company and their customer service is so unprofessional... if I could give them negative 1 stars I would! NOW ON TOP OF THAT. A week later I made a 75$ purchase that I changed my mind on so the company I purchased it from ultimately gave me a refund have the email and screenshots saying it would be put back into my account in 3-5 days.... it never happened... the purchase is now dissappeared from my BankMobile purchase history. So they completely STOLE a 75$ purchase a company refunded me... GOOD THING I HAVE EMAIL AND SCREENSHOT PROOF... And in response to the developer... you have the worst fees of all major banks.. and even Money Network, as I said before is much more honest, cheap, and all around 10 times better. I will not let this company steal anymore money from me.
Want to deposit money into your School account? You can enjoy a $4.95 fee each time you deposit cash oh and you can’t do it at they’re atm on campus you have to go to a retailer and load up your card like a pre paid card. I just deposited cash and paid the outrageous fee for a government school account and I get a msg saying there systems are currently down and the money will appear some time or day no specifics. On top of that I was supposed to receive my fafsa refund on the 9th “Tuesday” and I haven’t gotten it yet or even received a msg saying it’s processing, they have a useless faq tab that gives you tutorials on how to view the process of your refund but there’s no option on this poorly designed app. So if any student reads this Beware, refuse this ripoff and rather choose direct deposit into a safer,reliable, and trusted bank with 24hr customer service like Bank of America or chase, sure it might take an extra day or two but you will save your self a lot of time and a huge amount of money.
Completely Disappointing . Terrible Customer Service, especially when maintenance time comes around you could be sitting around for days trying to get a relevant response in regards to your account being on “hold.” The whole customer service team is unprofessional and at times they don’t even know what’s going on, “not knowing when maintenance is over”, “not having access to their systems”, and just the lies they tell you about your account/debit card. In my experience, no other bank has ever taking this long to “verify identities”, process refunds, contact you back, and so much more. Overall, this app and accounting system was forced upon me for school, but I would not recommend it to anyone. Save your time and money by banking somewhere else, with guarantees on your money, and a guarantee for good customer service/support.
For those who don’t want or haven’t been involved in their banking accounts I can see the benefits here, with the less fees etc. However, though an easy step by step initial set up, the direction for the additional aspects are not. The mobile app is recommended but doesn’t answer the questions for the items that MUST be done on the PC side of the website. I have a regular bank and checking account that have used for years and have set up to any external accounts with out fee and ready to go once approved. I only opened this account for school purposes per school requirements, only i want all my funds controlled and ran in one. There were no directions on the mobile app on how to set up external preferred transfer if a refund or other deposit were to be made. I actually found out from another student. Then apparently too late for regulars with out getting hit with fees via having to wire it to myself or having to go to my branch to handle the transaction once I get the card to do cash withdrawal and then deposit to my account. There were also misleading or not direct answers involving this process from pop ups, emails and customer service. So far not impressed and will not be looking to use on any kind of regular basis
I love this bank. It’s the only bank account that I have . I have been with them since 2014 and have been satisfied since. They always post my deposits instantly . I can see everything from the app , I can transfer money into my savings , I can send money . I can do slot of things . AND when all my bills try to take from my account and my account becomes negative they stop the payment and reverse the money so my account isn’t negative. Whenever i call customer service they are ALWAYS nice , apologetic and they fix everything right then and there . I don’t have to be transferred or given the run around . I really love Vibe . I trust Vibe and Vibe always looks out for me and I love that .
This app is very useful to me. I am a online student, and I LOVE that one can just take a picture of a check and get it deposited. It would be nice however, to have a smaller re-load fee for adding money to a depleted account. For the most part, they have done a great job of keeping my money safe. The only thing I think it should seriously include is like a e-pocket. Something you can put a little money aside that will not come off when you make a purchase. The snapshot function is useful but it doesn’t secure it the way I would like. If I want something put back, and I make a purchase it still takes money out of whatever I have in the rainy day fund.
This is hands-down the best bank I’ve ever known or heard of. The fees are reasonable, easy to load money on it & since they made my account a checking account I requested checks & also ordered some which completes all my banking needs. Whenever I talk to customer service they are super nice knowledgeable & professional. After I had to leave school to take care of my Mom they still continue to serve their customers. Quite frankly I will never have another bank account the rest of my life, they made it so good I don’t want to switch to any other bank including the big name banks!!
I had open an account back in 2012 since I was a college student mind you physically there’s no bank you can just walk in but nonetheless I feel BankMobile is great, even though I’m not a student I continue to be engaged with them best of all if you think you lost your card misplace you can easily go online an put your card off an no one can’t access not even you so your money your card is always protected. Again I’m glad I’m part of BankMobile family thank you just being there from a distance but the quality of customer service is awesome thank you MaggzG
Terrible is all I have to say about this bank, from the “atm finder found in the app” that literally takes you to an external website to find atms. And that website being so outdated it can’t even use your current location. From the fee associated with card replacements (I bank with another bank and they don’t have a fee associated) From NOT BEING ABLE TO SEND WIRES TO OTHER PEOPLE. This is the biggest crime of them all. You can only send money to other Vibe users. Disgusting. From not being able to use this card with cashapp venmo or any money transfer service. I could go on and on. This bank nickel and dimes you to being broke so the big guys can get rich. If I could give zero stars I would. I could really go all day about how this bank is trash but I feel my blood pressure getting to a dangerous level so i’ll leave it at this. Bank with someone else.
For some reason the card doesn’t work on everything. Second, whenever you refund something, you never ever get that money back. If you contact the stores that you are getting your refund from they will say they already sent it but your bank hasn’t cleared it or something. Third, the user interface and app design is sooo bad, I think like I could build a better app. The app is slow. 4th you cannot send money directly from the app or that bank, you have to “spend” it with them which is so dumb because I never wanted their dumb bank. 5th they closed my account for having an overdraft of 1$ and change because who would ever put money back into the bank that doesn’t even work? On top of that the bank kept on sending me emails everyday about how I needed to pay that 1$. Anyways it kept on saying that I had 120 days to pay and I was like alright by then I’ll get another check right? All of a sudden in like 2 days they close my account. Like babies, first they said 120 days, now 2 days all over 2$. I’d suggest to you all to find some method to transfer everything you get out from this dumb bank and into something else because anything else is better.
Great app for quick transfers from checking to saving and also for photo check deposits. Very convenient, sometimes takes a while to update for most current info. Only downfall is that around 9 or 10 EVERY night the on/off card feature is turned off due to updates. So if my card is turned off and I want to use it around that time, I cannot turn it on and am left in an awkward situation. HATE that part of the app....otherwise it’s all good.
Great way to pinch some extra people miss from college students.
My university has no other option other than using Bank Mobile. Sure, it’s nice to get your refund deposit the same day. However, the monthly fees take advantage of students with limited means. The free ATMs are a joke. I’ve yet to find one reasonably close by and with the cash shortage, taking out a few extra bucks at Walmart is t an option. The finally kicker is that for more than two days, the app freezes on the wait screen with Bank Mobile across the top, then says “cannot connect to server.” This only happens from the app. I can access my account from a computer. Please work on fixing the glitches and consider a less predatory fee schedule.
I’ve been using Bank Mobile for 8 years and find it to be simple, easy, and reliable. Every month my SS check is direct deposited into my account, then I use my debit card for daily purchases. If I need cash there’s lot of ATM machines in my area, even some that don’t charge service fees: To deposit money in my account I use 7Eleven. I also have a check book if I need to write a check. My one complaint; they don’t have a chip on their debit card. Swiping your card is old school. It’s also the safest way to bank during the Covid-19 pandemic! Banking doesn’t get much easier than this.
I hate how I have to pay a fee to load money into my account. My work doesn’t offer direct deposit and I get paid every other week so my checks are usually more than $500 which is the limit for making a mobile deposit by phone. So I have to pay a fee to cash my check and then I have to pay a fee to put it in my bank. Not to mention there is a limit on how much I can deposit at a time, which is $500. So if I need to deposit say $750 I have to pay $12 to cash the check, then $4.95 to load $500, then another $4.95 to load the remaining $250. It’s ridiculous. I asked for a limit increase on my mobile deposit and they denied me! Despite the fact that I had no issues with returned checks or overdrawing. Just another financial institution that preys on people.
I have not had a bad experience with bank mob like through my college. They only complain I have is that it doesn’t count financial aid as deposits for their free service. They charge me like 2.99 or 3.99 I’m not exactly sure on the price a month to have this account when as student we have no other choice but to accept our financial aid on the bank mobile account unless you do direct deposit into your personal account. However I do not have a personal account for many personal reasons. Other than that I am completely content with bank mobile vibe.
It’s 5 for me, due to many past issues/encounters that have deemed worthy of these digits. There’s just one issue that cease to relieve itself, when I first registered to the account it saved my phone number through years I’ve have multiple numbers and the same old one will remain, & will not update, a glitch which has every agent, rep, and manager baffled. It’s a nuisance most Def! However, the professionalism of the organization, methods and procedures to ensure my Monies availability is abundant and secure is beyond my peace of mind. FiX the darn Glitch please! Namasté Always Linda Luu
I have had some significant negative experiences (deposit issues, and prices are increasing, purchase refunds, random stuff banks aren’t known for) The good thing is the mobile app deposit. It has lots of issues capturing the photo. The time it takes to clear the check is a bit slow and students need access to cash right away. In my case at the moment I need to use it. BEWARE IF DEPOSITING CHECKS AND YOU ARE IN A DIFFERENT TIME ZONE, MAKE SURE YOU ARE DOING DEPOSITS ACCORDING TO THEIR BUSINESS HOURS (eastern time) otherwise you’ll be wondering what’s taking long and it’ll take at least 2 1/2 days. Since the price is increasing my is; if a customer spends money loading their card with cash, bank fee shouldn’t be applied. Another positive is they send email confirmations.
I have been using this bank since 2007 and I've used it for more than just school. I've used it for payroll direct deposit as well. It was a different name back then but same service. Anytime I've had a question or concern, they've addressed it for me. I like the check deposit feature. When I use this feature I usually have my funds available by the next day. But this does depend on when you take a picture and upload your check. I can use my fingerprint to login to my account which is cool. Overall, I like it.
First I was being led in a circle on this website. After entering my personal info it rerouted me to enter it all over again. I finally got past that with no help from customer service. The customer service has heavy accents. Then I tried going through the process to try and get a refund from my university. I filled out all my bank info and the next button does not work. I thought maybe the app would work but nope. It says “login error - this account has not been created yet.” This is extremely frustrating. Update: one star given to “Paul” for his rude and dismissive response to my review. I don’t care how many 5 star reviews your app has, that has nothing to do with my personal situation. Stop bragging.
Do not use bank mobile . They will not protect your money. I was scammed out of 100 dollars due to someone pretending to be a illustration artist. They ran off with the money and when I disputed it the bank said no error occurred. Even though I gave them all the proof to show I never received anything. They implied that the merchant did in fact deliver. Which is a lie because when I asked for proof of that. They had none to give. They just don’t want to help me get my money back and that shows what type of bank they are. It’s better to use another bank to get your refund. Read the reviews online if you don’t believe me . They show the hundreds of people who bank mobile did not and will not protect if something happens.
We don’t get an option to have our school refunds sent to any other bank. It’s either wait forever for a paper check, or take this account. The app itself is fantastic. The developers did a bang-up job. The problem comes in when the bank you get stuck with then takes a monthly fee from you, even though you get no choice in the matter. Paper versus account isn’t even a competition and you should NOT be charging students monthly fees for their refund. Update: Those are fair points, but with my own bank, I don’t pay per ATM transaction. My school only offers paper checks or your bank.
Since being with bank Mobike I’ve experience it transition progressively and it has always been their goal to offer the best customer service, in which I’ve always received. The representatives are caring and have been trained to deal with a range of issues dealing with your accounts. I would recommend bank mobile to others for the convenience of mobile banking, the customer service and overall resources that is offered.
I was pressured to make the account because my school said funds would be transferred easier through BankMobile and at first they said as long as I was enrolled there would be no fees. Totally not true!!! They charged me 1.99 at first and now it’s up to 2.99 and the only way to get out of it is to deposit into it but the only problem is there are like no actual “bank mobile” banks. The fees are unavoidable unlike other banks that are fee free for students because they realize that they shouldn’t charge a student for holding their financial aid!!! I don’t like this banks service it’s very impersonal and not the best option to receive your funds. If there’s a way to delete my account and still receive my funds through them I’d like to know how.
I have been with this bank for about 4 years now, never had a bad compliment. I remember being in college waiting for my refund to pay for extra school fees, I didn’t want my refund sent by check in the mail, which was already in progress and I called to see if it was delivered. Long story short that same day I called, i was able to get instant access to my refund using a virtual card they provided for me. They have always been nice & helpful. Good bank!
I am so happy that I opened this account because it has a direct connection to the school financial services. When you school has a financial obligation that you need to receive the bank has a faster release of that obligation than BOA, Chase or any other well known bank. The other bank has up to a 10 day wait. Bank Vibe posts it sometimes the next day depending how quick your school releases the funds to them and how big the list is they receive from the school.
Have this bank because of my school but the app is so frustrating to use for one I have it to send the money directly to my bank account and it has yet to do so and second every time I try logging in it says my there is no account with that email and I go to the website and it lets me through but on the app it says I don’t exist and when ever I try to log back in by retyping my email it does even let me click on the email to retype I’m just tapping my screen and it’s not responding only on the password it lets me type so I if I need to log in I have to delete the app and download it again just so I can attempt to login just for it to say my account doesn’t exist.
Horrible app and horrible bank. I could rarely, if ever get my debit card to work. I was constantly having to call to verify the simplest of transactions-but never got a call when money started disappearing out of my account. That was ok, I guess. I don’t know if this is where the identity theft started, but it’s awful suspect when emails from you for advertising purposes are encrypted...wait for it...but ones concerning the security of my account, including RESET PASSCODES, are not encrypted. That tells me your advertising partners are more important than the individual account holders. *Slow clap* It could be worse. At least Bankmobile isn’t CitiBank. Those guys let a disabled veteran starve for weeks before finally realizing their error.
I’ve never seen a bank make things so difficult. Want to “transfer” your money from them...good luck. The transfer option doesn’t work so you’ll have to send yourself a good ole snail mail check. They want to make things difficult for you to get your money so they can make more. $1.99 a month for non-student status? Really?! Why would I even contemplate paying that for below average features and service when every other bank in the US offers more for free. The app is basic and bland. At least do something awesome and offer some type of round up feature. If people actually stay with this bank after completing school we need to seriously take a look at our education. Lol.
I have never had a problem with the Vibe app., and my funds from the school have always been available fairly quickly, I usually get the email funds have been deposited from Vibe before the schools email telling me the loans have dispersed. The only issue I have and it’s not a big one , is there is no actual physical bank I can go to, so any questions, problems or issues I have to call, and I’m more of a face to face person, but obviously times are changing.
I’ve just loaded this app. I actually was shocked how fast it loaded onto my iPhone. I get my refund from my school like you said immediately when sent to me. So I can’t say anything but looking in the app it reminds me of the website you guys have. Fantastic job so far. I’ll keep my account I’m sure after I graduate from Liberty’s divinity program. I’m not a regular students age I’m going into my second career as a minister. I printed my SS checks and maybe my veterans disability a little later. KUDOS guys 🙏🏻😁
The app works great for the most part, however the snapshot reserves are a but confusing and easy to misunderstand. If you start a reserve or a stash there is no way to edit it or delete it or even pause it in the app. Would like to see this feature as mistakes can be made when navigating a new app especially a financial app with bells and whistles. Please add the ability to edit, delete, or pause goals and stashes under the snapshot feature, it would greatly help, as I haven't encountered anyone else whose had this issue with the feature.
I have never had any issues with this bank. They do exactly what they say they’re going to do when they say they will do it. The customer service department is outstanding, as is Tech Support. I’m so grateful Liberty University utilizes BankMobile. Thank you BankMobile for the updates on my balance and all the tips and tools for saving money and earning interest on the money I have deposited. —- One Happy Customer! May the blessings of the Lord rain down on you in abundance.
This bank was forced onto me by my college. I was issued $800+ from FAFSA and I used this banking company to receive my money from. It’s been almost a week now and they still have my account on hold, all because my proof of residency wasn’t good enough. They accepted my social security card and birth certificate, but not my proof of residency (even though it had my name, address, and date on it). I have 3 days left to purchase my course materials or else I’ll fail my classes. I’ve been relying on FAFSA to purchase all these materials. I’ve also contacted customer support 5+ times now and I haven’t received a single response. Don’t use this banking company!
I am very satisfied to use vibe bank. School funds are easy to access. I pay my bills with efficiency because the program is easy to use and saves my previous used accounts. And if I need to add funds I can do so. It’s sad to read negative reviews when I haven’t had any bad experiences. Or even talking to friends and school peers who use the app or have a vibe account they have only positive words to say about it.
Bank has so many problems. First off I was get disapproved for the credit balances when invalid charges are made to my account and they end up take the balance back leaving me bad situations. Also the the app or website is never working properly. I have been trying all day even today to get in to at least what I have nothing ‼️ not only the that but the website does now work. This is very frustrating. Only good thing is with being a student card it has well less scammers or people able to get in and steal like with other banks.
I have been a card holding student into my 3rd year now and have zero issues or concerns. After reading a couple of negative reviews on here, I’m inclined to respond with strong support to Mobile Vibe and would love to measure the level of incompetence in the student that has posted negatively. I bet your transcripts reflect some other underlying issues you should be addressing first. BankMobile, THANK YOU for your diligence and care with my banking. Superb!!
As. Student in college I love having this card, I go to school online and I am unable to go to a campus to deposit funds to my account. I can not deposit funds through an ATM nor am I willing to pay a fee to wire transfer funds nor pay a $4.00 or $5.00 fee to deposit funds which is paying to put funds into an account. It’s like pay a fee to withdraw money from and ATM, your paying to access your own money.
It’s a good app and easy to use but when you need to get ahold of customer service, you have no luck! I’ve been trying to get ahold of them since yesterday, and was on hold for over 2 hours why the phone was ringing. I called 3 more times after that and after a hour of being on hold I hung up. There’s no other way to get ahold of them either! Please work on your customer service!
The app is ok, the worse thing about it is when you turn your card off & want to turn it back on it sometimes won’t let you because the app is “updating”. This is unacceptable because it randomly does this, there were so many times I needed to use my card & I wasn’t able to. It is also the the only feature that can’t be used while the app is so called updating, It is very frustrating. Also they charge you $10 to reorder a new card, which is so stupid. I am canceling my card & account with BankMobile.
The only thing I hate about this card is the 4.95 fee that you have to pay to load the card, every time. There was one time I loaded late but didn’t knw there was a cut off time and my money wasn’t available until the next day, but I discovered that from the faq. Wish there was an actual bank we could use to deposit money into account without the fee. App is ok I get to see what I need and if I need further help I just call customer service who helps me out. Other than the above stated concerns I’m cool with card and app.
So I’m 34, been using this bank since I was 25. I have not had many issues and customer service is incredible with solving my issues when I rarely have them. The bank quickly deposits my checks through my phone app and the app is easy to use. The school has handled all my refunds in a timely fashion and even though I now live across the US in Arizona I still choose to use BankMobile!
So every day they have to do updates to the app. First off why is it always during peak hours? People work at night. Drive at night eat at night. But nope we are shutting it down at 11 there time but oh wait it is 8 or 9 your time. Need to turn your card on cause of a emergency sorry we are doing a update. Why all the updates every single night. Then it isn’t like the update is what 10 mins sometimes it is 8 hours. Seriously. Never have I had to deal with a app like this. First off you should have it on your website where you can turn your card off and on. But oh wait again that is effected. Yes some of us turn them on and off due to issues of people scamming people. So that’s why I turn it off and on before you give the common answer of call customer service. You would think if you have a update to do you would have it ready to upload be done in 30 mins at most. Worst app I have ever had to use.
BANKING ON THE GO! Bank smarter wherever you are with the BankMobile app! Download the app today to take charge of your financial future! EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. THE ESSENTIALS Check your balance, view recent transactions, and transfer money. 55,000 FEE-FREE ALLPOINT® ATMS Find the one nearest you! The location, availability, and hours of operation may vary by merchant and is subject to change. SNAPSHOT Become the master of your financial universe. Check your cash flow and set aside money for expenses. DEBIT CARD ON/OFF SWITCH Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. MOBILE CHECK CAPTURE Make quick deposits with your mobile device. Tap! Snap! Deposit! PASSPORT Access deals & discounts, Instant Win games, and Surprise & Delights by managing your Passport dashboard. BILL PAY Easily pay bills from the app. FAQs Have a question? Get answers quickly through our interactive FAQ database. 1 Funds from payroll-related direct deposits may be made available up to two days early. Early access to payroll deposits applies to the direct deposit of funds from your employer. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Factors that will affect this include the sender’s deposit description used and the timing of their submission of deposit. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payer’s scheduled payment date. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veteran’s payments.