The app itself is pretty good, the only thing I don’t like is that every time I want to add a new contact to transfer money, it doesn’t let me do it unless I actually send money. Sometimes I just want to add someone new just in case I have to transfer money in the future. But other than that, I’m happy with it.
I am SICK and TIRED of Banorte. When I was robbed on January 20, 2018, they did NOTHING to restore my money even though CONDUSEF told them to do so. However, they implement insanely stringent “security” restrictions that prevent me from doing nearly anything with my account. For three months, I have been unable to register new transfer recipients and no one in person, on the app, or on the phone has been able to resolve this. Today I couldn’t log in to my account for a long time, ostensibly for security. When I tried to resolve this over the phone, the English option didn’t work, and none of the Spanish options were “nada funciona y quiero hablar con alguien que puede lograr que ALGO funcione” which is what I would have wanted. Where was all this “security” back in 2018??? If you can choose another bank, do so. Banorte and its app are garbage. Their “security” will prevent you from doing any of the dozens of activities for which a normal human being needs a bank, yet when actual security is needed they won’t help. And it’s impossible to ever reach a human being who can actually solve your problem
There are many unnecessary clicks that can be eliminated in the token and other parts of the application, when a mistake is made, it would be ideal to correct the account number, description, amount, etc, without re-entering all the fields again, it would be nice to show the balance of the account on the same screen where a transfer is made, and to to have the option to delete all notifications, rather than go page by page.
With face id instead of the previous horrible face “recognition” the app is definitely better. The only gripe I have now is that the withdrawal function is not working. It says something like “Try again in 15 min”, but it does it ALWAYS. I was forced to use the physical card, which is not Ok...
Open in the App Store, the languages say Spanish or English. I have searched the app and I cannot find the location on where to change the language from Spanish to English. I’m not sure where to look. I’ve tried to find it on the Internet too, but I can’t find it. I’m just wondering if it’s a misprinton the app description.
Can’t find how to read notifications inside the app w now, that’s why I give 4 stars even it’s still going slow and some times I have to close it and open again cause it stays frozen
I add a new contact and designate as a favorite. But, the contact does not ahow at all in the transfer contact list. It shows up only in the edit contact list, but I can’t transfer from there. I have to manually enter the clabe every time.
The app works really good. I would like to be able to transfer between currencies though. I shouldn’t have to go to the atm to pull from my dls acct and deposit into my pesos acct
Forced to uninstall old version, now requires a Mex Cell to activate
Everytime Banorte updates the app they never consider the users outside Mexico, it’s a nightmare to update the app and at the end of the support line they say. ‘You need to stop by to a bank location’ In Mexico!!! Really is this the customer service this bank gives to international users.
This app is so far behind competitors it hurts. Just spent 2 hours in the branch and twice that on the phone just to get it to work after I upgraded my phone (kept the number, just phone change)
The app used to work fine. Then the other day I tried to open it and NOTHING. NOTHING three days later. I decided to erase it and try downloading again, NOTHING. I actually prefer to do my banking via the website and not use the app but I’m trying to add an account and you are telling me you are sending a notice to my app. HELP
They have updated the app, which was an improvement. However, it is slow and does not compare to better apps in the market such as the one offered by BBVA. If you are a foreigner like me and used to banks on the EU and US stay away from Banorte. They are dismally far behind when it comes to technology and customer service.
I needed to replace my card , I couldn’t register on line bc it was expired, open a chat waited for 30 min No response back , call the 800 number and the guy just said GO TO THE BRANCH. On the first chance that i get ill GO TO THE BRANCH and take my money out .
I have not been able to activate “cellular token” for bank transactions on new iPhone 11. Neither phone assistance nor bank representatives have been unable to provide an answer. / No ha sido posible la activación del token celular en el nuevo iPhone 11. Ni los ejecutivos por teléfono ni en las sucursales han podido remediar esta situación.
The application is slow too and confusing. It is too buggy, is crashing or sign-out with no reason. The promotional pop ups, appears too often and is stressful. The UX Is confusing, and notifications and useful links are not able to be accessed within the app. Using this app became depressive and stressful, you should invest more in UX and hire experienced developers.
Since recent updates, can only login if the app is uninstalled and reinstalled. Have to use my token on initial login. Once I logout, login screen shows my name. I enter password and touch Continuar - screen dims a bit and then nothing happens, no matter how long I wait. Running iOS 14.5.1. Force reset doesn’t help. HELP.
Para ser un banco, a caso no pueden contratar gente competitiva? Esta app. Es un reverendo mugrero! Tengan tantita vergüenza y quiten esta app. SI NO ESTA LISTA, NO LA LANCEN!
Me parece una mala app, es lenta, no tiene la organización adecuada, no es fácil de usar!! Solo por eso estoy ondeando en cambiar de banco. Es desesperante
Me manda el codigo de 6 digitos y no lo auto rellena, pido un segundo codigo y ese si lo acepta. Ingreso una contraseña, frase y pregunta de seguridad para que al final salga que mi token esta desincronizado. Llamo a banorte, resetean todo y vuelvo a hacer el proceso que me arroja el mismo resultado.
With Banorte Móvil you have control of your accounts and cards on your cell phone. In addition, you can carry out your operations wherever you are with total security. Know what you can do in your App: - Check balances, movements and send money from wherever you are. The app will notify you of the charges and deposits made to your account. - Enter with a selfie or fingerprint, withdraw cash without the need for a card or send one of your contacts a reference to make the withdrawal at an ATM. - Register accounts or cards, make transfers, pay for your services comfortably from wherever you are. - See notifications and locate ATMs, branches or joint controllers at the moment. - Save time on calls to our Contact Center by scheduling a call from your app for an executive to contact you. Download and activate the application FREE OF CHARGE! Just have your credit or debit card on hand Most importantly, a secure app: - Use your digital card to make purchases online. - All transactions travel in a protected way, if you lose your cell phone, don't worry! Nobody can use your application since only you have the passwords to enter. - We remind you that Banorte will not send you emails, messages or make calls requesting confidential information such as your access codes to Banorte Móvil. If you already have a Banco en Línea user, you can enter Banorte Móvil with the same access codes. Learn about everything you can do with your app at: www.banorte.com/banortemovil
