3 years ago, RedAdelie
App on iPhone needs to fail gracefully, or better yet, work!
This app auto-upgraded on my iPhone from Version 6.25.7 to 6.25.8, which boasts “Minor app improvements”, but the actual effect of the change was that the app no longer works. Specifically, it attempts to load, then disappears, crashes. I can see the Peek features (long-hold on App icon), so I know the App has my correct information. I uninstalled the app, rebooted iPhone (iOS 13.5.1, which is up-to-date, lest someone claim it’s an iPhone issue), then reinstalled the app, to no avail. Ok. I get it: an App update didn’t go as planned! I know: let me submit a ticket to report the issue, and hopefully revert to older version of working App. Ah, those are not things the App Developers or this bank value, apparently: the App Support link in the App Store takes you to the Barclays US website, which is lovely, except for the whole “missing the point about support” part. To be sure: the website has no mechanism to report App issues either. Hence my 1 star rating. An App should not take this much time from its users. It should work, allow for simple downgrades, and simpler means yo report issues.