Looking at news and information shows 6 new notices. But when clicked on it goes to either old info or tells you can find that page anymore. Please fithe ( you got 6 new notices Buble) above app open. At very least put new news and information. Also put rates in details of savings and credit card accounts/ loans so us account holders know what each account Apr. Or apy. Is. Thank you.
Overall, the BayPort app is useful, and performs well. Transactions are reflected (mostly) in real time, I can apply for a loan on the app, and I can see my credit score. It would be great if there was an option to enable notifications for branch deposits and withdrawals, as well as debit card and ACH transactions. Most of that is available by downloading the CardCommand app, but it would be nice if it could be consolidated. In addition, sometimes the app can be a bit sluggish when it comes to giving updated balances, especially between the hours of 10:00 PM-1:00 AM. In addition, at one time, it indicated on the app how many online savings transfers were available before incurring a fee, but after a recent update, that was taken away. That being said, the app works well on the whole, and the employees are always very friendly and helpful.
Every time I deposit a check, the bank holds it for days and only releases a small portion every couple days. The full amount doesn’t get released until almost a week later…. That’s unacceptable. When I deposit a check, I need that full amount of my money at that time. And BayPort didn’t used to do this. I could deposit a check and the whole amount would appear. More recently, this hold has been happening and it’s not good.
I love this credit union. The only thing I don’t like is when you let something go through when the money is not in the credit union and then you charge me extra. I know you feel that it’s my fault because the money should be in the credit union.
I have a credit card there and would love to mobile deposit my payment into my savings and transfer to my card. I live in SC and cannot get to a branch to make deposits. It use to be that a credit union was much better to members than banks are to customers but not anymore. I’d say you definitely have a lack of quality member service. I never missed a car payment when I had 1 through you and have never been late on my credit card payment except perhaps when my bill pay check didn’t get through the mail even though it was authorized way ahead of time.
The app is functional, but it could use a few improvements. They need to add the ability to pay additional principal on loans unless the intent is to prevent customers from saving any money in interest. Also, the check deposit screen is annoying how the image of the check moves to a different location after you take the picture. It asks if all edges are visible. The edges were visible when I took the picture, but not after the app zooms and shifts the image.
The app is great in every way except one it times you out too fast . I like keeping a paper record because some transactions take time to show up on the app and I can be in the middle of checking the paper version to the app and it will boot me out and it is aggravating having to sign in multiple times to get it done. Please extend the time before it boot you out
I’ve been a member at Bayport for the last 2 1/2 years and my experience has been nothing but good customer service is great. I love the easy access app and I would consider recommending Bayport to anyone in need of a real financial institution. Thanks for giving me the opportunity to write this review.
The constant mail notifications to sell me various products is super annoying. Every time I use the app I have another mail notification and it is never anything important - just a solicitation to sell me some other product. A big time waste for me and I am too busy for that nonsense.
This app makes my life so easy! I log in to deposit checks and transfer money. Then when I need to check account balances I just swipe over to check my widget! Amazing and easy! Bayport has made Life with a young family better😊👍🏻
I had the best experience at the branch in Chesapeake va on old Taylor road. Lasanda and Calandra were the best of the best. My experience was easy and fast. Calandra Is warm and welcoming. Lashonda suggested accounts that fit my needs. Will be a customer for the rest of my life.
As a technology challenged person, this app is very easy,and I am able to do anything that would do at a bank on my app..I have enjoyed using it..It keeps me abreast of what’s going on in my account..No more calling the 1-800 number..LOVE It
I dislike the number of fees I get when transferring money. Also I received a fee when I transferred money from my money market to my checking account and did not have enough money to cover the transfer fee. This is what is driving me to go to another banking institute.
There are some kinks to be worked out. I am not able to transfer money between my accounts. I’ve called twice and complained about this still no resolution. Also why aren’t feature for card support such as card replacement or freeze card available? Because of these missing features I’ve moved my money elsewhere.
If would be nice to have the filter back on checking account transactions where I can just look at my checks that have been cleared instead of having to scroll though hundreds of transactions. Thanks
The application itself is very user friendly, however I can never trust the amount shown for available funds. Transactions will randomly disappear and the reappear days later, giving me an inaccurate balance. I shouldn’t have to write down each transaction so I don’t get charged an overdraft fee. When I called to complain, that’s what their solution was. I am very frustrated with this issue.
New models of phones like the iPhone X, XS, and XS Max have what appears to be a different aspect ratio. When taking photos of checks for mobile deposit the scan box causes the photo to be oversized. The phone must be held far away from the check and there are no assistive borders to guide you. Please fix.
Love the app. No issues. The new UI is awesome. Only thing I would recommend is changing the naming convention to maybe just BayPort or BayPort CU. It needs to be shorten. It’s all one big continuous word right now. It’s like 3 words with no spaces. Looks weird to me.
I love the service I receive at the Williamsburg branch. I also like the you have a calculator on your webpage. Makes it easier to balance my checkbook.
I do enjoy this bank and app. I would give it five stars if, like other credit unions, my direct deposit is available 1-2 days before the “settlement” date. Other than that, I am a pleased customer.
Bayport has nice customer service for the most part, but I’m often embarrassed when I go to the grocery store, or some other store, with money in my account, and my card is declined. So I asked my dgt to use her Bayport debit card bec she had $$ in her account, declined. So shameful. Makes me not wanna use it anymore.
It no longer seems to work with iPhone to deposit checks. The camera hangs up and you have to completely close the app. Their is no real way to reach out for app support.
The app works the backend is down half the times I go to use it.
I’m sick and tired of half the times I need to see something with my accounts they are doing maintenance or the system is down. It is very frustrating and only seems to increase in frequency. Get it together BayPort!
Get error message “rotate your device to continue your deposit”. This will not go away no matter how I position the iPhone. Had same issue on multiple iPhones. Developer needs to test changes before releasing them
I’ve been trying to transfer money into my flex line to pay my monthly payments and it’s been down. Because of this, it has been reported to the credit bureau and my credit score has decreased 38 points.
Both the functionality, information, customer loyalty, and the personnel of BayPort are about the quality of hotdog flavored water. 10/10 would not recommend. Find a better bank
Welcome to BayPort! Ranked Virginia’s #1 Best-in-State Credit Unions by Forbes 2021 & 2022! The BayPort CU App allows you to enjoy seamless mobile experience designed exclusively for your device, giving you instant access to your BayPort Consumer and Business accounts. Getting started is easy. Simply download and launch the app. Then log in with your User ID and Password. If you are new online banking member, please see our Mobile Banking page for more information on how to log in the first time. https://www.bayportcu.org/bank/mobile-banking/ The BayPort CU Mobile App allows you to: - Transfer funds - Pay bills - View account balances and transactions - Deposit checks on your mobile device - Find BayPort ATM and Branch locations Additional Features for Business Members: - Set user access controls - Manage Check Positive Pay - Manage ACH Positive Pay - Decision ACH Positive Pay The BayPort CU Mobile App can put you in control of your finances, all in the palm of your hand! 24/7 ONLINE BANKING ACCESS The BayPort CU Mobile App allows you to transfers funds, check your account balances, view your most recent transactions, and so much more! SAFE & SECURE Our mobile app is encrypted with the Wireless Transport Layer Security (WTLS) protocol, the highest level of security available today. All data that passes between the wireless gateway, our service provider’s servers, and the BayPort CU web servers, are encrypted with 128-bit Secure Socket Layer (SSL). FREE The BayPort Mobile App may be used by all members free of charge. (Please note that many mobile phone carriers may charge a monthly fee for wireless web access and for the volume of data exchanged.) QUESTIONS? Check out our Frequently Asked Questions (FAQS) page for answers about the BayPort CU Mobile App. To use this app, become a BayPort Credit Union Member today! https://www.bayportcu.org/about/member-benefits To learn how we protect your privacy, please visit: https://www.bayportcu.org/docs/bayport-privacy-policy.pdf https://www.bayportcu.org
