Name: BBVA México
Rating: 4.86333 (120822 reviews)

User Reviews for BBVA México

4.86 out of 5

120.8K Ratings

9 months ago, martsal

Worst app ever

Each new update, new bartle between you and the app, trying to gain access to your own accout, trying to understand its face recognition, if a already pass the iphone face id , why do l have to update their 3d face recognition once, twice an a lot o times and even that it says ok, you updated your face and give you the green light, then turn you again into the same proccess, again!!

1 year ago, ElPajarote

Clunky, designed by a monkey.

This is one of the worst apps in the banking industry. Navigation is terrible. You cannot continue where you left off, for example when consulting bank statements. You have to go back to the beginning to select again from a menu option which isn’t even prioritized, and then you have to click and click and click again to get a pdf. You should really consult an American bank app to compare. No wonder people in Mexico hate technology so much of they’re putting up with this garbage. Aren’t you like one of the largest banks in the country? How about you deliver a product that isn’t an embarrassment?

4 years ago, net00_

Elegant and Simple Design

This app is not convoluted with images, buttons, and menus like other banking apps. The design is simple and elegant which makes it easy to use. Sometimes you need to close the app and log back in to make things work but it's a minor issue that will hopefully be resolved.

3 weeks ago, J@NDO

Always ask for access location

Always ask for access to location really is very frustrating and lost time for normal use. Each new update, new battlebetween the app tryingagain and again for access to my accout trying to understand ifacerecognition, if a already pass the iphone face id, why do I have toupdate face recognitiononce, twice an a lot o times and even that it says ok, you updated your face and give you the green light, then turn you again into the same proccess, again really very frustrating, please fix this problems.

7 years ago, MarthadelRio

Registration of same account does not work

It works quite well. But when you register a new account it does not stay as registered. You have to register the same account every time you want to transfer money to it. You loose time! And the app should work properly keeping registered accounts.

2 years ago, hafyth

Pay all services and tag

I like the fact that is possible to pay all kind services with the app

2 weeks ago, chibombo11

To many animations, I cannot use my credit or debit card to buy online

The animations are horrible, it feels like a hybrid app. I want to select my contacts to send money and I need to wait for the transitions and animations, there are many steps to send money, I remember the old version where you only had what you needed to send money, without those horrible transitions and animations. The cards are useless now.

11 months ago, Crick 25

This App has been ruined

This used to be an excellent, user-friendly and efficient App, but successive versions have become more and more glitchy and the current version (September 2023) is unusable, because its compulsory face recognition system doesn’t work - I have spent fruitless hours trying to register my image and still cannot access our bank account.

5 years ago, Edgar_Andrade23

Bank

I would like if you guys can make the app bilingual so I can understand more. I speak English and learning Spanish, I like to be involved in all my Financial situations and with English it would help me a lot. Thanks

6 months ago, Agenda 20/30

Rivero Humana Víctoria

Y who ever created the stupidity of needing to take and get a photo for the app , is not a smart person it is just people who need to control us more and more bit is a very suppressive action, besides, after being at the bank trying 75 times to do the stupid photo it was impossible I came to Mexico after living in NYC for 40 years and how do I miss the simplicity at my Chase bank

3 years ago, uksuno

App now forces you to use facial recognition

Can’t opt out so you have to change bank if you don’t want to use their facial recognition feature. BBVA shows zero respect regarding their customers privacy concerns. It apparently also fails very often so I doubt it actually adds a extra security layer at all. Used to be a great app, unfortunately they ruined it for many costumers.

2 years ago, gospodbog73

Incredibly bad

The worst banking app I’ve ever seen. Absolutely counter intuitive, user hostile, buggy app. Nothing works there. I got blocked 1 day after creating an account for exceeding the limit even though I haven’t performed any operation. They requested to reupload some paperwork but SEND button just doesn’t work in this brilliant app.

8 months ago, Red05x

Needs to improve in autofill…

Great App but it needs to be improved on some autofill options. Apple Wallet also needs to be supported.

6 years ago, FdoBa

Not working

The new version does not work, it crashes every time when is doing the log in! ! ! Does NOT work

2 years ago, HateMercadoPago

Disgusting App

You can’t enroll into this disgusting stupid App even if your IFE ID is still valid through 2022! So they make the enrolling process a torture! I cannot access my bank account information nor use the mobile banking system unless I get the stupid IFE ID at least valid up to three years! I hate this bank and it’s stupid mobile app!

6 years ago, leo99barcelona

It works

It works , but with the new update it made me change the password to my account , but now I can’t open it ,and it tells me that I have no connection even when I do.

5 years ago, Louie 👍

Update

Be able to do transactions with my U S A iphone check any deposits and pay my bills in Mexico.

2 years ago, clientsbarbershop.com

Money management

The app seems good to me the way everything is organized, the only thing that seems very bad to me is that you can't leave the minimum cost at zero or one peso

3 years ago, Consue99999

The best of the best

I have been using the app since 2005. It has been an excelentes experience and improves every year!!

5 years ago, Eduardo Manrique c

iOS 13 not compatible

Says connection couldn't be established. Please update asap

3 years ago, Janis-Sinatel

Bbva

All banking Mexico stinks. Lots of fees, no helpful service ever and on top of that you have to have your location on, or the app for this bank won’t grant you access to your accounts. Tried to get last year statements and they charge you $45 pesos for every printed statement. It’s ridiculous! Hate it.

6 years ago, Andreeeeeeeaaaaaaaaaaaaaa

Love it

The best app! Any other bank offers those many options

5 years ago, CecyMh35

I love it

This is one of the most efficient bank app that I have worked with 👌

3 months ago, Talidewdrop

Add option for other languages

Decent app. Would love an option for English in the app

6 years ago, qmwnebrbt

Too many steps

Why does it take 7 steps to simply move from one month to the next when checking the past account statements??

2 years ago, Lilosva

Bbva mobile

It does what it needs to do and it does it well.

2 months ago, Tony A Are

Keep having to go to the bank to reinstall the app due to app issues

I hate this app got to a different bank it keep having me go to the bank to reinstall it through a banker since it ask for face recognition and

2 years ago, Redelcastro

Personal experience

This app is really easy to ise and satisfied with interference.

4 years ago, whthfood

Face ID should be optional

I don’t have any complaints but that one. If I don’t want to accept biometric recognition I should still be able to use the app. Hate when companies try to force you into this “safety options “. Uninstalling the app and closing my account with them.

2 weeks ago, skflglrk

App Failing lately

Hi, can you please check your app, it’s been failing lately like showing recent transactions and then not showing them. Makes me wonder if the payments I made didn’t go through, yet the balance was reduced. Also, I lost previously added services and beneficiaries to who I made payments to. It’s just been weird lately. Thanks, MP

5 years ago, Alherí

Ambitiously poor

A clear example of unplanned and poor management of a very unsuccessful intent of improvement. The new version is full of malfunctions and some basic features were removed... Frustration guarantee!

2 months ago, moteran

Every update, a battle to sign in

Every single update is a battle between you and the app to achieve access to your own bank account. It’s so annoying!! BBVA, STOP DOING THAT!!! It makes me want to move to another bank

3 years ago, jtd.,

Not a good app

It’s so complicated always asks for 1000 passwords and I have to keep downloading it and it always keeps saying it’s working. And I can’t even see anything on my account. They should upgrade this account.

1 year ago, Antonio Remax

Antonio

Very hard to use

3 years ago, Rhenish

No fingerprint login

You cannot use your fingerprint to log in, unlike every other banking app I use.

4 years ago, GSGSGS192837465

👎

They ask for your biometric profile to use the app, if your camera doesn’t functions or you simply don’t want to shear that information then you can’t use the app

5 years ago, Manny Tx

No FaceID?

Not giving it 5 stars just yet. It is missing something as basic as FaceID to login. Other than that, good app.

3 weeks ago, Artdary

The worst application ever

Always problems with the app. Any change and I have to spend days in bank office to solve the problem. Nobody knows what to do. The worst online bank experience.

1 year ago, tdogdfw

Language

Should have English option

1 year ago, JLV509

Needs Face ID

Very good app to manage money in Mexico. The best banking app with the best coverage of ATMs in Mexico.

5 years ago, javadave

Nothing but trouble

The app reports, incorrectly, that it has no internet connection and refuses to even attempt to connect. The only remedy is to repeatedly restart the phone until, eventually, the app will attempt the connection and work.

6 years ago, ulev

Allow Ex Pats Access...

I am hoping for BBVA to allow those of us that are long term RP’s to allow access, via this application....it would help facilitate our ‘financial life’ so much more......!

3 months ago, Erick WorldMate

Could you add a “close” button?

Gets stuck when using. Can’t go back in the options. Can’t log out.

1 year ago, Myra Kotze

Need App in English

Hi I was born here but left when I has very young. Speak very little Spanish and having the app in English would be a great help.

3 years ago, Galindes

Very good!

I really like this app. It is fast, secure, and innovative. Good work!

5 years ago, ANTONIO-MX-SF

Fast snd Reliable

This app is great. It works so fast and it is reliable.

3 years ago, Alce JR 90

Awesome simple

Simple to used fast and trust app

3 years ago, mca.nay

Lacks QR Reader

It is not allowing to scan QR of new cards. It does not seem to work on iPhone 13. It works with 6s.

6 years ago, Rommina1

No matter how much you try

No matter how much you change the app there is always bunch of bugs and flaws. The forgot password link is to close to login Annoying!!

3 years ago, mrblini

Many errors

Many errors while registering. There is no feedback on why it doesn’t work

Description

En BBVA México, tus datos y cuentas están protegidos. Con ella podrás consultar todas tus cuentas y hacer tus operaciones cuando y donde quieras. Si aún no eres cliente BBVA, no te preocupes, abre tu cuenta desde tu celular sin costo ni comisiones. ¿Qué puedo hacer con BBVA México? ¿Se te olvidó tu tarjeta? ¡No pasa nada! Saca dinero del cajero usando solo tu celular o envía dinero a tus contactos para que lo tengan disponible de forma inmediata. Genera un código único desde BBVA México y retira utilizando la opción Retiro sin tarjeta en cualquiera de nuestros cajeros. Saberse el número de cuenta es tema del pasado. Con BBVA México transfiere sin números de cuenta ¡Ahora solo necesitas un código QR que podrás generar dentro de tu aplicación! Además puedes pagar con tu celular en algunos establecimientos leyendo desde tu app el código que te proporcionen. ¿Es el último día para pagar la luz? Con BBVA México ya no hay nada de cortes inesperados. Paga la luz, gas, teléfono, tiendas departamentales, internet y más sin salir de casa. ¿Micro infarto porque no encuentras tu tarjeta? ¡Mejor apágala! Desde tu app encontrarás la opción de apagado para prevenir que hagan mal uso de ella y encenderla cuando la hayas encontrado. Y si detectas un cargo que no reconoces, ¡no necesitas llamar! Si el cargo es menor a $500 MN podrás hacer la reclamación desde tu app y tener el abono en línea, de inmediato. ¿Ya te diste cuenta de cuál es le mejor nómina? ¡Cámbiate a BBVA desde tu app y disfruta de todas las ventajas! Tu empresa te seguirá depositando tu sueldo en la misma cuenta y de ahí se transferirá automáticamente a tu cuenta en BBVA. ¿Necesitas una cuenta adicional a la tuya? No importa si eres cliente BBVA o no, puedes abrir una cuenta desde tu celular cuando la necesites y sin acudir a sucursal. Si necesitas un préstamo, ¡nosotros te lo damos! Entérate si tienes una oferta disponible y tómala cuando lo necesites desde tu app BBVA México. Y por último, pero no menos importante... Consulta el saldo y movimientos de tus cuentas y tarjetas de crédito de BBVA sin tener que acudir a un cajero o sucursal. Realiza transferencias y traspasos de dinero entre tus cuentas, otras cuentas BBVA y a otros bancos nacionales SIN COMISIÓN y con total seguridad de que el dinero llegará. Algo que debes saber … • Máxima seguridad: los datos de tus operaciones se transmiten protegidos y no se guardan en el celular • Si extravías tu celular, nadie puede ingresar a tu servicio, pues solo tú conoces la contraseña de acceso y puedes cancelarlo llamando a Línea BBVA • Podrás usar BBVA México con la misma contraseña del resto de apps de BBVA • Los datos recopilados durante la presentación del app tracking transparency serán utilizados solo con fines de seguimiento. Para activar el servicio, ten a la mano tu tarjeta de débito o crédito y tu Token si cuentas con él ¿Tienes dudas? Línea BBVA Área Metropolitana 5226-2663 Interior de la República 01-800-2262663 Nos encanta escucharte y que seas parte de esta app. Si quieres sugerir mejoras, escríbenos a [email protected]. SI te gusta BBVA México, ayuda a que otros clientes BBVA la conozcan con una reseña de 5 estrellas. ¡Muchas gracias!