Name: Binance.US: Buy Bitcoin & ETH
Rating: 4.22246 (108267 reviews)

User Reviews for Binance.US: Buy Bitcoin & ETH

4.22 out of 5

108.3K Ratings

3 years ago, Kyle_S550

Overall Good but Awful Customer Support

I like binance us for a lot of reasons but their customer support is absolutely god awful. I got a new phone recently and lost my 2FA access because it kept wanting to send verification messages to my old phone number, so I couldn’t login to fix it. Total stoppage. I contacted their customer support and it took several days just to get a response. Since then it has been over a week and still no fix. ALL of my other exchanges fixed this exact same problem in under 24 hours start to finish. I can’t access my account and the market is changing rapidly. I REALLY hope I never have to use their customer support again. I mean really, how hard can it be to verify a couple photos of my ID and reset the 2FA? It’s absurd but evidently they are notorious for terrible customer support. Otherwise great app, crap support.

3 days ago, Winnifred tacura

Extraordinary Retrieving service that works miraculously

Most people out there find it hard to believe that you can recover back your stolen/lost funds…I was once among the non-believer’s because it never seemed to be true until it happened right before my eyes . I was once involved in this crypto currency investment platform called “Nexus trade” and lost over £516k within the first month I started the investment , I was curious and eager to know the whereabouts of my funds and that led to me working with a recovery company but it turned out they couldn’t do anything about it , at that point I lost every hope of getting my funds back but I took it upon myself not to give up either and I made contact with a private investigator to see through the matter also and that was when he referred me to a private hacking team that has successfully retrieved lost funds of most of his clients that had similar case just like me and to my greatest surprise he pulled off the same thing on my case and traced back my funds to the scammers with just the little details I provided , I’m so so grateful to both the investigator and the hacking team for coming to my aid when I needed it the most :)… y’all that is still in doubt should give the team a chance to clear your doubt just like they did with me .. Contact email : cryptoguruteq[@]gmail•com for perfect results.

2 days ago, Mia-mason coleslaw

Fantastic crypto recovery service, i highly recommend

I need to share this in here so you won’t lose your money cheaply to scam brokers. I invested about $158,000 on a binary option platform then I decided to withdraw after several weeks but the withdrawal wasn’t successful, then I tried to contact the platform via email and phone number, I didn’t get a response from them that was when everything started looking weird. Some weeks later I got a mail from them insisting I should invest more money if I want to withdraw my money which I rejected, and I never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how cryptoguruteq{@}gmail•com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as I never believe I could get my money back. Thanks CRYPTOGURUTEQ you restore my happiness as I could see my funds in my palms.

2 years ago, CoryW2001

Works for basics

This app has the basics like placing market, limit, and stop limit orders. It also allows you to use a few indicators but nothing more. You cannot edit the indicators or add multiple types. This is a pain since you cannot edit what moving averages one might use or how many, you are limited to three specific ones. You cannot even draw lines. I also noticed that there is no OCO order option available like there is on the website. For Binance being what it is, you wouldn’t think they would have such a basic app for advanced users. Give us more features like the desktop version (the TradingView version). I shouldn’t have to form a new trading strategy based on limited features because I am using the mobile app instead of the website. Oh yeah, it is also slow when trying to navigate through the app. I bought KNC with USDT and it ran up 10% in a few minutes but my account didn’t move much. This is because my money was USD not USDT. After I noticed this, I bought it in USD and sold my USDT. A few minutes later after it ran up more I checked my account and it was down. I looked at the orders and noticed that it all sold as USDT. What the heck Binance??? If it is USD sell it as freaking USD. If I can’t buy with both combined, I shouldn’t be able to sell them either. Nothing like paying fees for an order you never created. Shameful!

2 years ago, Leodasbarns

Insane amount of documents required

I have just found out that this exchange/wallet requires an insane amount of documentation to be able to withdraw, trade or transfer anything that’s been deposited into this platform and I’m upset because I do t have all the documentation that’s required due to the fact that I no longer live at my address on my is required for verification I don’t have a social security card at the moment and I’m having many issues obtaining any type of usable documentation for address verification because everything I’ve submitted I mean everything including items which they inFormed me would be acceptable we’re all rejected so just saying buyer beware there customer service is a total joke they only email you and if you submit more that one email they delete your most recent inquiries and link them all together under one ticket it’s not fair because I’ve lost some money because I wasn’t warned about this issue and now I’ve lost a bit of money because nothing/nobody notified me that you can deposit but not withdraw so like I said beware don’t deposit anything until your totally verified or you may be I. The same boat as me made several deposits and not able to do anything with them !!!!!!!! Bull crap I was under the impression that this service was worth the hype but it seems they just scammed me out of my deposits

3 years ago, r0m4n_k

They won’t verify you so don’t even bother trying

Not only did they screw over my brother by selling off his cryptocurrency when he put his money into dogecoin causing him to loose thousands of dollars they also locked my account and won’t verify me, do not use this app unless you enjoy having a huge headache and unnecessary stress that will cause your hair to fall out early, Verification takes an eon to go through and that’s not even guaranteed that you will even get accepted, if they decide the information you send them isn’t sufficient then you will have to go through it again and keep in mind sometimes the waiting process to get verified takes months and they use a third party source to verify you so you don’t know who sees your sensitive information that you provide them such as your social security. Honestly I’m not even surprised that they have 11 major lawsuits currently going on and I honestly recommend you try a different exchange such as KuCoin or bittrex or even kraken because this exchange is the worst and I highly recommend you stay off it unless you like getting screwed over. P.S. the only way to reach support is through email and when you send an email don’t be expecting to get a response back from their support team, I sent an email a few months ago and still haven’t heard back from them.

4 years ago, gsmtok

Customer NonSupport

I’ve found customer support to be very unhelpful. I signed up for ACH thru Plaid and Biance in its own publication said daily limit for deposits by ACH when signing up through Plaid was $5000. I did it correctly but Biance would only let me deposit $1000 per day. CS initially responded for me to delete the ACH and manually redo it, which I did not because manually doing it does limit to $1000. After about 20 hours of back in forth with CS they finally told me that I was limited to $1000 by Plaid because my Biance account used legal first name, middle initial and last name and my bank account name is first initial, middle name, and last name. There is no problem for $1000 transfers. My gosh they have a copy of my drivers license, a face selfie to match with the DL picture, my social security number, my bank Id and password to my mobile account. You would think they should be able to do something about this, but they have no interest or suggestions except to use wire transfers which of course my bank charges for. They of course do not phone contact for real communication when their CS people just can’t understand what u are talking about. Otherwise I found the entire interface easy and intuitive. Opening my account with my iPhone was so simple and easy and took very little time even going thru the three verification levels.

3 years ago, Mikeyman1952

Almost Non existent customer service. Update

turns out I was mislead by someone else that I could use this but my state isn’t but the one star comes from not being able to delete my account what gives (Update) customer service is not very helpful rather than help me to terminate my account I got one email about terms of service dodging my request all together then sent me an email asking me how well they handled my problem. (Update part1) i was once again emailed the exact same automated response as the first time. This is a service that does not seem to care about it’s users so if you don’t know what your doing or you’re having any trouble Binance will not help you. (Final update) after spending almost a month trying to get help with issue I actually got a live text chat with customer service who was able to have a conversation with me rather than have several different people email me back at sporadic intervals. This agent was very helpful. That being said the overall customer service is still mostly garbage especially when considering that when using this time is money and the only one getting screw is use the user.

3 years ago, amphetaminesaltcombo

Just another Robinhood

I’ve been using Binance with zero problems for several months now. The only thing I’ve invested in in Dogecoin. Suddenly Dogecoin starts to skyrocket, and now I can’t do anything. Can’t deposit, can’t withdrawal, can’t buy, can’t sell. For the last two days, I’ve tried numerous times and have submitted tickets. The first email told me that it was a problem on my end, and that my bank was reporting insufficient funds. I called my bank, and they said that Binance was the one rejecting my deposits. The next email said that I needed to delete and re-enter my banking info. I did that, and nothing was resolved. Then I get an email telling me that I need to submit a new ticket with a pdf of my most recent bank statement, and a video selfie of myself holding my ID and reading a portion of the email out loud on the video. I tried to do that, and the video was too large. They said upload it to Dropbox first and everything should work. Did that. Still too large to upload. Made a new video with the lowest possible resolution. Tried uploading that. Still too large to upload. Everyone was complaining about Robinhood being shady when the GameStop thing was taking off, and Binance is no different. Doge took off, and they’re just as shady.

1 year ago, facebook is following you

Depositing? Easy. Withdrawing? Not so much.

I had some cash and some bitcoin in my account. Tried to withdraw the cash to Apple Pay. Won’t let me. When I select Apple Pay as the payment method, it takes me to a screen which says I can use Apple Pay to add money to my account. So I wanted to see if I got the same blank page when trying to deposit via AP. Nope, no problem depositing (I didn’t go past the preview deposit screen, but I’m sure it would go through). Fortunately the total value of the account currently is $50, so not financially crippling. But if you can’t withdraw to where you can deposit from should be viewed with suspicion. TLDR: you can deposit via Apple Pay, but not withdraw into Apple Pay, which is not a confidence builder after the other crypto marketplace collapses. The best part? Apple Pay is the recommended method when adding a payment method. Update: my Apple Pay complaint seems to be resolved: it appears to have been removed for depositing and withdrawing. However, my debit card info (last used for my deposits months ago), is only saved as a deposit method and would need to be input again to withdraw. Why? Probably working as intended.

1 year ago, AfinA110

Lost wire transfers

Update: after about 4 weeks and 3 weeks of begging support team to credit my money to my account, my few hundred dollars were successfully found. But yeah, never again🤞 It has happened second time to me within a span of a few months that Binance lost my wire transfer. First time they found it relatively quickly (within two weeks of noticing it was lost), and now it has been almost a month and they still send me useless emails in response to my requests for my money back. They first told me that they rejected my wire (false, my bank verified that the money were accepted by binance). Then they said I did not properly fill out the deposit form with them (I did) and then they said I should anyways fill it agin and they will credit my account. But now the app gives me an error message when I try to fill out a wire deposit form. It used to list ACH transfer and apple way as ways to deposit usd, now it is only wire transfer. I find it very strange that a financial Organisation can just accept your money but not credit your account. Sigh. I am losing hope in recovering my funds by the minute

3 years ago, TheDon111

Avoid Binance US at all costs. WARNING

Binance US is a joke as compared to the original, low volume, missing like 90% of the features you get on the real Binance app and the verification is frustratingly slow (even if you follow their guidelines to the tee). Good luck filing your taxes as US Binance will report each and every single trade, so may the odds be in your favor come tax time. ****TL;DR: Avoid this US version at all costs. The verification process is unusually slow and sketchy (and Deceptive in its marketing, as it will take days if not the more realistic -> WEEKS to complete the full verification as compared to any other exchange I’ve utilized to date. Gemini, Coinbase Pro, Kraken, or the ORIGINAL BInance (restricted to US) all beat this app, it’s not even close. I’d even use RobinHood over this, at this point. Please replicate the ORIGINAL Binance app and optimize it for US and kindly implement all of the amazing features missing from the the original, Outstanding app you all have cultivated previously; and thereafter I may consider returning and editing my review to reflect. Happy hunting friends, may financial prosperity be yours! Stole large sum of ETH from me and then locked my account*. Trash, never use.

3 years ago, Shomexy

Very bad App! DO NOT DOWNLOAD!!!!!!!

They are so bad! 0 customers service. You can email them all you want, they will never reply you. They only care about you downloading their app so they can get your money and coins. To transfer your coins out because you can’t even withdraw them willingly is 100% impossible. They asked me to submit my ID, I did then they asked me to submit my Electricity Bill and I did then they said my address on my ID does not correlate with my address on my bill. Am I supposed to continue living in the same place forever? Of course I moved to a different place that’s why my new address is not the same with my ID that was issued 4 years ago but they wouldn’t still approve my verification. Then they asked me to submit my bank statement and I did which shows my new address as the same thing with my utility bill but still they wouldn’t approve my verification. I’ve been emailing them to please let me close my account and transfer my coins out of their App since it’s impossible to do anything on it but they have ignored all my several emails now for over 3 months. Don’t ever download their app! You will regret it!!!

6 months ago, Zig-Zag343

Disgruntled Client

This service needs to be better. I deactivated my account or suspended it rather nearly over 2 years ago now… never received tax documents on the bitcoin purchase I made… nor any of my crypto day trading and even my initial introduction was shady in how my inherited Roth IRA was (without warning) deposited into that of a crypto IRA. There was no way I would have consented to that! It worked out for me I think… I feel the other review of the “nearly non-existent customer” and the qualms that they expressed I concuringly agree. EVERY TIME I attempt reactivating my account there is so much lag that I end up re-suspending it and it’s ridiculous how hard it is to get customer services to respond to things! Do I have to hire a intellectual property attorney to get your platform to allow me to retrieve investment information. I would have never been so inclined to participate in investments with your platform if I had any idea it would be so vainly installed to work against me receiving my inheritance. I mean Jesus Christ, someone needs to contact me immediately about liquidating my assets already.

3 years ago, _your_app_sucks_

Verification takes years, other reviews are BIG red flags

How could it possibly take so long to verify my address? This app isn’t supported in a way that should inspire any confidence in it’s user base. After reading other reviews here I am glad that the verification process took so long because otherwise I wouldn’t have known how terrible and sketchy the US version is. Should be banned. Do some research. The way this exchange is run will get them thrown in jail at some point and likely loose all your money. The articles and reviews are out there, don’t just take my word for it, do your own research and you will see. Not that it really matters anyway, after you download the app and give them all your personal info they will just restrict you from doing anything for months because of “verification” - I am suspicious that they may be selling user information. If they can’t verify new users in a couple of weeks than what makes me think they can protect the information I sent to them in the first place? I hope an AG in the US takes on these sketchy people. Also, Binance is a stupid name. Byeeee

2 years ago, Keep private info private

Discriminatory

Well Binance is apparently not available in Texas. I don’t think that is okay, and I would be upset if I lived in Texas or was actually in Texas. The company will not allow me to create an account because my mailing address for all my financials are based there. I shouldn’t be penalized for that. College students, diplomatic service personnel, and active duty military, just to name a few, all over the world are also unable to sign up for an account if they lived in or banked in Texas in the past. Binance is the only major exchange that does not do business with anyone “associated” with the state. Whatever regulation and/or legal hurdles they may have, it’s not good business conducting any type of discrimination. As a business, they can do pretty much what they want, except deny service to a class of people with only a mailing address or even a state identification card as evidence. In solidarity, I say everyone should petition for criminal suit to be filed in addition to pending civil rights suit for the gross violation of the rights of college students, military, government employees, traveling doctors & nurses, etc.

2 years ago, Chris.wav

Where did my original 1-star review go?

I initially wrote a bad review, 1-star, because of the fact I submitted an ID verification a year ago, got approved and have been trading with no problem, until crypto started picking up then my account and all my assets suddenly became frozen. I couldn’t do anything but let my positions sit there and decline. I contacted customer service and finally received a human response after about 10 days that they are escalating the issue of my re-verification (now 2nd time), to unfreeze my account. Nothing has happened since then, so we will see if this issue is resolved and I can my not insignificant amount of assets back under my control. Beyond that, I like the app, they’ve really added a ton of coins in the past year. It does tend to crash during absolute crypto peaks (even on desktop), so always trade safely with a worst-case scenario back up like stop loss or something. Really hope they get their act together and have enough employees to support their rapidly growing platform.

3 years ago, ADROMO

Horrible Customer Service

I tried to sign up and their auto verifying system refused to verify me even though I’ve had other auto verify systems in other trading places accept my verification right away and fully verify me in less than an hour. It told me to contact customer support so I got an auto email telling me to send more verification stuff to get verified. I sent all the stuff and it had been over a week and have heard nothing. After a couple of days I even sent an email asking why it was taking so long and it has been 6 days since I sent that email and got no reply. I would stay very far away from Binance. If they can’t even do something as simple as a verification or replying back to an email, I would not trust them with your money if you plan on doing big trades. Stay far away from Binance. I have another place to trade but only wanted to try Binance because they offer a crypto that the place I currently trade doesn’t. I don’t have to trade that 1 crypto so I’ll stick to where I am trading and continue to make money there.

3 years ago, Bamstier

Need a Dashboard!

It’s a pretty good app but there is no dash board that shows what you own how much you paid and the current price of that crypto. I am not sure why that is. Seems like a no brainer. You constantly have to go back and forth between pages to see what you own then go to the history to see how much you paid for the crypto then, you have to go find that crypto to be able to buy or sell it. It’s kind of annoying. If that were fixed it would be an easy 5 star. Trades go through really quickly it’s a pretty decent app if you can get past the having to go back and forth. Just add the dashboard or can call it control room or something doesn’t really matter just need that one page to make decisions on.

3 years ago, Cyber nexus

Don’t pay attention to bad reviews

This is an amazing app and site to buy crypto everyone giving it 1 star doesn’t understand crypto and Is just getting into it probably because of DOGE. It does take time to understand the screens and menu a bit but it’s by far the best app to use for crypto. It has the lowest fees for buying and the most options of coins. It’s not as easy as coinbase or if your here for the doge just get robinhood but if your serious about crypto and are looking to invest and hold it for the long term this is the app for you people are getting into crypto and think they’ll get rich in a few months don’t understand it and that’s not how it works. ‘Good things to those who wait’ people making lost of money off DOGE or ETH or Bitcoin are dumping $$$$ like over $250,000 easy to make those gains

3 years ago, unhappy invenstor

Worst customer service!!

I am now two months into attempting to get verified by Binance! I have sent them over 20 emails with my information to verify and submitted countless tickets to let them know my issue! No call center, just the same email every time. How do you expect people to use your app when you aren’t willing to help them even be able to use it! Never have I had to deal with something like this it is ridiculous if I could give 0 stars I would. No one should have to wait this long to be helped by a company of this size. Get a f**ing call center so someone can actually solve this problem at this point I think Binance is incapable of getting anything of substance done they can’t even let someone who is trying to be their customer deposit money into THEIR app!😹 pathetic how unhelpful and lazy their team is, idk if you can call it a team because it’s just the same automated email they send to you anytime you have a problem and that’s all you’ll get with no help from that point

3 years ago, NoHopeForBinsnce.Us

No support, constant double charges

I pride myself on never leaving reviews for companies unless they’re good and someone earned it.... but this app AND their mobile website are just crap at this point. They input my name wrong on the verification process which has caused nothing but issues. They said to reach out to customer service to get it fixed but that was the first week of January, 2021. Still not response. It’s caused a headache with buying and multiple double charges. There’s never anything to show for it on the binance account either. To my understanding, they’ll liquidate your stuff sometimes too. My bank knows why I’m calling at this point but to have to sit here and go through claims just to get my money back because binance won’t ever bother to help? I swear no one is actually working in customer service. I’ve genuinely never met any type of financial institution with this much lack of care and support... 0 stars if possible. Meanwhile the CEO won’t even address a single issue. Everything’s all fine and dandy on their end.

3 years ago, Italian$tallion

Don’t give your info!

If you read these things you’ll find SO MANY people have the same problem and the good reviews seem generic. From what I’ve gathered this is just a scam for you to give up your personal info and once they get all they want (required photo of drivers license, photos of mail, etc) you’re left waiting to get verified. From what I’m reading I don’t think anyone gets verifie, yet all seem get to the same point before we get stuck. And that’s right after supposed “verification” process that requires your personal info. Honestly, I was very excited about this app and I am letdown. And now worried my info is floating around being sold to big tech, probably was anyways. Tho I might be wrong! And if proven wrong I’ll denounce everything I said cuz the idea of this app is incredible! But I don’t think I saw one review In which customer service responded. And everyone having same problem at same point? Seems very fishy. As it stands you’d be better off going to companies with credibility like Coinbase and the like.

4 years ago, robandrun

This website is the most worst and terrible customer service , i deposit bitcoin into Binance wallet

From another wallet account then why they have the right hold my money and not allow me do any trading or withdraw my own money , there is no phone line to contact directly to them , the only thing i can do right night just log in my account and watching my money losing day by day , sent so many email to them but over week over days already they never reply a word explain or tell me the reason why ? I am very very frustrated and so worry about my bitcoi I have in walket account with them will be gone all my money i been saving and work hard f, i am begging any one in charge please realease my account and let me have all my money withdrawn , this is illigal what are you doing to me now tottally wrong and against the law , it likes rob and run away , anyone thinking about have a wallet account with them please do not trust this website Bianance , dont be their next victim

3 years ago, Lookbhappy

Stay away from this app

This app seems to always have issues and it takes multiple days for their customer service to get back to you it’s now going on six days with no customer support. They’ve got my fiat money in my account. I try to use a fraction of the money of that money crypto coins and it comes up as insufficient funds. As an addendum to this review. This company steals from its customers! Songbird tokens were issued to this company to be given to the rightful owners of their customers that own specific coins. They have chosen not to forward them to the rightful owners and keep the coins and profits for themselves! This company is pure slime and should be put out of business! Whatever you do please understand if you do business with this company you will end up not being a happy camper. So beyond bummed I signed up with this company. I am absolutely convinced that anyone that gave us a five star review didn’t not understand the star system!

3 years ago, wvick1084

Complete and utter garbage…

Wouldn’t have given a single star had it have been an option. The ONE time I try to use this app and I end up not being able to make my investment in time on something that I could have made substantial gains with. I deposited my funds USD, used said funds to buy BNB, now here I am three days later and STILL can’t withdrawal it to my wallet. First BNB withdrawals were suspended without notice, which I found out today (day 3) after submitting a customer service ticket which was then resolved by the time of a response, go to withdrawal again just to have a different error message saying that my funds are froze and to check my lock date in my deposit receipt which does not have one and says completed. I went against my better judgement after reading in forums of NUMEROUS people having all the same type of issues, no wonder your lousy establishment is being reviewed by the government bunch of crooks.

3 years ago, SilverJay33

Terrible

A lot of people seem to like this company, and if you’re lucky enough to have it work, then great. But like many others, I’ve been trapped unable to verify my identity for a month now. I’ve submitted multiple high resolution pics of my passport, selfie of me holding my passport, property tax statement, water bill, drivers license… and yet they still can’t verify my address. I’ve lived at the same house for over 10 years. It’s absurd. I’ve downloaded multiple other crypto apps, and they’re able to do KYC verification instantly. How is it possible that the largest exchange out there has the slowest and worst possible service? I’ve also submitted multiple help tickets. No response. No telephone number. Absolutely terrible customer service. There are better options out there with fees just as low, better rewards and MUCH better service. I deleted this awful app and won’t waste any more of my time with it. Good riddance.

3 years ago, dsgeorge

Labyrinth

It seems it’s of some necessity to make crypto live up to its title making all access to it difficult after all its digital currency & human hands don’t touch it; that then seems to make everything to do with it a labyrinth? It’s a wonder of our time that enough have paid the price of negotiating this labyrinth & growing the community & therefore that success seals off a good many who otherwise would find easier access as a greater draw, however it also seems apparent that due to those who’ve paid the price of the labyrinth have no intention of making access more simplified so that their hard won earnings are not only protected but safeguarded by disallowing a larger number of players...

3 years ago, cucocamaseyes

Do not use binance us!!

I download binance us since December 2020 and they already still processing verification issues. I provide everything to them, and they accepted all but had took them a lot of time to accepted it. There answer is that they are experience a high traffic of messages. And that’s is not my problems they need to be prepared for everything, they need to hire more people, now I am unable to buy, sell, deposit or withdraw money from my account cause identity verification. A lot of email I have been sent but same answer. You can loose a big opportunity to buy something if you use binance us. If your are good and have no rush to buy something then you can use this app. But believe me , if you use it, you will loose any important buy or sell opportunity at whatever time. I have money in my account and I’m unable to use it. If someone form binance representative read this I can show you all emails regarding this.

4 years ago, timothybean

Don’t Bother

I was really hopeful, but don’t bother and waste your time. Been over 2 weeks waiting on verification. Submitted support ticket and was told it would be another 5 days. That was 7 days ago. Apparently they have maybe 1 person doing support tickets and verification? The worst part is it’s verification of a picture of my bank statement. It’s not even hard to look at and see my name and address. Also, this is the only app that has made me put that info in. You can’t do anything until you’re account is verified. Just a big waste of time. Update: I have been denied twice for validation. They apparently want full bank account numbers in the verification documentation that you have to send. They are fishing for data they DO NOT need and data that other reputable apps have not required to validate an address. Documentation I sent clearly shows my address, and date of the document. This is a scam to collect financial information from users. Beware!

3 years ago, Dhat pg

Can’t redraw my money back to my account

This is one of the worst exchange I ever used, after I sold my cryptocurrency into USDT and I’m trying to make a deposit to my bank account, this exchange told me you exceeded your withdrawals limit which highly confuse me, because after I sold my cryptocurrency this was my first time I was selling my coins on to this exchange, I never make any redraw transaction into my bank account so I don’t understand how I exceeded my limit. So technically they’re not allowed on me to deposit my money back into my bank account, they say I won’t be able to redraw my money after 10 days after the deposit date 🤯 like what is that, 🤦🏾‍♂️ and when tried to contacted the helping center they send me an auto email message, so it wasn’t even a actual person who try to read my email and help me. I learn my lesson after this after i get my money back I will never again use this exchange...

3 years ago, aubrey23456

Verification process takes 15 days

My current address doesn’t match my ID because it’s a temporary address, so Binance asked for my bank statements. That’s fine (not really), but when I go to upload them they made me change my password twice then made me use my original password—why? When I was finally able to log on and find where it said I needed proof of address there was no place to upload anything. Instead it told me it could take 15 days for them to look at two images and to not contact them because it would make it take longer. So now they have my SSN, address, credit card info, and bill statements, all for MY protection. I can’t believe I was lured in by the .1% fee advertisement, which I won’t be able to see if it’s legit because I’m deleting the app. Just avoid it and go with a decentralized way of buying crypto. Eth was $2,000 when I opened this account and now it’s $3,300... waste of time.

3 years ago, Guru of Analytics

Customer support ruins the product

They made a change so I can no longer receive emails for verification when doing a crypto withdrawal. I think it has something to do with private domains but not sure what it could be. After I started having the issue I added their domains to Apache spam assassin which is the standard tool on private domains but still no emails. Also when the problem first arose I was using SiteGround then after I switched to HostGator. Nothing I can do and their support won’t help me after many tickets and emails. They keep just saying they are backed up on support. It’s been 2 months since I have been able to withdrawal crypto or add an API to get my tax records. BTW, I used 11 different exchanges over the last year to test them all and get all the coins I wanted to. Binance US is the ONLY one I wouldn’t recommend. Well, Coinbase too since it crashed when Bitcoin drops but Coinbase pro is OK.

3 years ago, jnp253

Do your own DD

I have used many brokers/exchanges in my years of trading. I thought Robinhood was the worst but this is much worse. Literally no customer service, no phone numbers, no one to help. At first Everything seemed fine, deposited some Bitcoin, bought some VET, everything was good. Then submitted more info and that’s where the problems started. Address verification was denied. No reason why, no way to fix it, just denied. Resubmitted, denied. Again and again and again. Can I talk to an actual person? No!! Just an email saying denied type your response above which of course just gets another email etc etc etc. Over and over and over again. It’s been 2 months now and I still have no verification. I have done everything asked of me at least 10 times. Hopefully this is fixed soon so I can move my money to another exchange. Please save yourself the hassle and use another exchange.

4 years ago, Goldeholes

If you want liquid money, never put it here.

There’s nothing more frustrating than when you’re trying to get your money out transferring it back and forth getting blocked and locked at every turn and BEING FEE’d TO DEATH THE WHOLE TIME.... That’s exactly what this app will do to you. I have paid around $100 in fees trying to transfer to different coins to fiat etc.. My funds have been locked in this horrible vault since december 29, and it’s January 16th right now and they’re still locked. The customer service is so slow good luck getting anything out of them. I finally received an email a week after I submitted a ticket and all they said was “we’re sorry, if your funds are still locked please reply to this email and we will prioritize your ticket” Well I replied and got a weird email back from them with the same exact message and it’s been 3 more days since then. DONT PUT YOUR MONEY IN THIS APP. USE ANYTHING ELSE.

3 years ago, Randomancy

Nothing this hard is worth it, it’s a natural barrier

Success has a lot to do with following the path of least, or at most efficient resistance. When something is near impossible to complete for no good reason, just take it as a sign of a flawed system and move on. I just need to make sure I can delete the plethora of personal information they collect on you. I can’t tell if it’s because of lacking understanding in US addresses, or something opposite of the privacy of crypto, I’ve submitted 3 pieces of Mail, along with a driver’s license and passport. I’ve had my account verification rejected repeatedly, the service replies are ask automated. I was getting responses for a moment on Reddit, but that stopped. They said there’s a high volume, but my roommate was verified same day. Their system is messed up and they don’t seem interested in changing it any time soon. Here we are 1-2 months later, still haven’t completed a single transaction. Pretty absurd.

3 years ago, Hart376

Customer Service is nonexistent

You can never get a hold of someone when there is a problem. For some reason my deposit have suddenly stopped working and they fail as soon as I try to deposit. I have made multiple support requests and have been waiting weeks for a reply. I did what the suggested in their FAQ but now I can’t even relink my bank out. As soon as I figure out how to get my bank account hooked up and am able to withdraw I’m going to a better exchange. This has been my worst experiences with any exchange. Also whenever the market is down you can never deposit money. Only when the market is in the green and is up a lot in the day so bank transfers go through. When the markets are low it says failed to deposit because there are not enough fund in my account to cover the transfer but there is enough to cover the transfer 50x over.

3 years ago, Matrix11007

Not user friendly, lack of information.

For being the largest crypto exchange in the US, one would think they would at least give you general information as to how certain cryptos are doing. Example. Clicks the past week option when looking at EGLD. The percentage increase/decrease does not change because it only shows the past 24 hours. Also, the app doesn’t tell you if you have lost or gained money in a crypto. It only tells you if the crypto itself is up or down for the past 24 hours. You have to dig through your purchase history and do your own math to figure your average cost per coin. EACH time you want to know how your funds are doing. Its a bit inconvenient and ridiculous. If I buy and sell a coin on several occasions, I don’t want to spend 10 minutes doing math to see if I’ve gained or lost money overall throughout these transactions.

3 years ago, Justinotheriphoneuser

Garbage app, garbage company. Here’s why:

I downloaded the app, and attempted to take a picture of my driver’s license and a copy of a bill to my address. The only problem? The app keeps saying the “picture is too large in size (5mb)” and to take another one. Even when you enable the app to take pictures itself, it rejects the photo it takes. The only way I was able to submit it was to use a document scanner and use that. Fix your app. So after I submitted my documents I waited for a few days, and they’re still “pending.” Well then the copy of my driver’s license “expired” in their system and I had to resubmit. I guess of they don’t get to it in time it just gets deleted. Well I’ve been waiting over a week, and the driver’s license photo “expired” a second time. And the copy of a bill from my address is still pending. Instead I went with kraken and was good to go in 3 days. This app and the company that runs it is a time waster. Avoid.

2 years ago, lego -my-eggo

Use some other app

I hate this app whole heartedly. It is terribly designed and the worst part about it is, in an effort to stop any and all chargebacks they put a 10 day hold on your deposited funds despite whether they hit their bank account immediately or takes three days so this means for 10 days after immediately depositing you cannot access your funds for withdrawal. I could understand if they credited my account while waiting on the funds but that was not the case and now I’m over using this terrible app and still can’t withdrawal. They don’t show you important information on one page about each stock so to find out what a stock or crypto has done over say the last month you have to navigate to another part of the app or check online. You can try this app if you like but I warn you ahead of time you might just hate it as much as I do

1 year ago, anon rider

Scammy Platform!!

They do not value their customers at all and are not worth using! As a first time user with a fully verified account it was majorly disappointing to wait 2 weeks and still not receive my ACH withdrawal. Customer service typically waits several hours to respond to help queries and then closes your case marking it as solved before you have a chance to respond. Then the cycle starts again. Some of their customer service agents are blatantly having no care and would rather not read your actual help requests but instead send links to tutorials even when pictures are sent as proof that the tutorial leads to platform glitches (add payment methods shows only ACH option where it should be showing multiple options to add). Overall a terrible experience with multiple issues and not a platform I would recommend or use again.

3 years ago, bigbadbillybrad

Criminally inept

They rejected a deposit of mine and then a day later was in my pending transactions to my bank under a different company name. I cancelled it since after my deposit was rejected I used it elsewhere. I had about $8000 in crypto in that account already however, and they deactivated my ability to access those funds. I started 5 support tickets without getting a response. Finally through their Twitter account someone got in touch with me, but they still will not reactivate my account claiming I owe them 1000 which I do not. Regardless now I’m trying to deposit the 1000 so I can access the 8000, and I no longer have that ability either. If I am ever able to access my funds I will not use them ever again and would not recommend anyone else does either. Also no phone support. No way the positive reviews are on here are real as all recent reviews have same type of issues as mine.

2 years ago, KomahanB

Shady business practices and market manipulation

I have been using Binance for more than a year now. It is good for low fee trading and FIAT on ramp options. However, they are known to suspend withdrawals arbitrarily without any prior notice in the name of maintenance activities. When the market price is actually 5% higher in other exchanges, Binance will force users to sell at a lower price level, by suspending the withdrawal under the name of maintenance. If reached out to the customer care, Binance will ask users to convert to other tokens to withdraw, which is an indirect and unfair means of forcing users to lose money. Performing maintenance once in a year or month is understandable, but week-after-week in a prolonged manner, for the same token means two things (a) incompetents developers or (b) unfair gains to Binance in being a validator of a coin, and wanting to maintain liquidity for their benefit. For example: Harmony ONE token.

2 years ago, The Bees-Knees

Worst exchange in the US

Zero customer service, they have a chat bot that cannot even connect you to a human. Everything goes through email and then problems are still never resolved. They have zero connection or communication with Binance in the UK. They impose minimum withdrawal limits even if it’s worth over $100. For example, tried to withdraw $140 worth of AAVE— and they said it was too low an amount to withdraw and would not let me. Essentially locking my funds or forcing me to buy more, which includes minimum purchases of $20. The fees for their ERC-20 they blame on Ethereum gas fees, but on other exchanges it’s not nearly as high except for on DeFi. Now they are also reporting your biometric data (like face capture) and government ID with “BAM” to third parties, which who knows how secure those systems are. I hate this exchange so much. Doing my best to get all my coins off there.

3 years ago, egotisticalnerd

One huge, glaring flaw!

I trade in this app daily, as well as trade stocks and cryptos with five other brokers, and there is a huge flaw for me in the app which renders it almost useless. When a currency is purchased there is no easy way to keep track of your AVERAGE COST other than going back, adding up all of your previous orders and dividing appropriately. Averaging down is often part of my strategy when I don’t get it exactly right, and this makes trying to do that in an informed manner almost impossible. The website version also has this flaw. It is such an easy feature to include that I feel that its omission is probably intentional, and not for a reason that benefits the trader. I always feel blind or perturbed when trying to trade using this app, and if it is not remedied soon I will migrate to another service. Absolutely unacceptable!

1 year ago, Ex BinanceUS Customer

1 star? Here’s why!

They literally robbed me and countless other entitled FLR recipients when they withheld our tokens. I, like many other customers, was told that they were going to honor the snapshot and airdrop for the FLR tokens so we put our XRP on their platform to be eligible for the snapshot. The Flare devs released the SGB based on the same snapshot and Binance US honored that airdrop and allowed those same people to receive their tokens. The FLR tokens were supposed to be distributed as promised then at the last second they inform us that they will have to “review” the tokens before they list them and blah blah blah! It’s not up to them on who gets them. They don’t even have to list them. However they do distribute them to the intended recipients! Coinbase, on the other hand has supported the airdrop and is honoring their commitment to their customers. Uphold did the same and didn’t de-list XRP! Much better platforms! What’s worse is that since I didn’t receive my tokens, that means I’m not getting the snapshots/airdrops that are currently going on for those that delegated their tokens to service providers. So I’m literally losing weekly and monthly rewards/money. I will NOT be using this platform anymore. BinanceUS is UNTRUSTWORTHY at a level that’s far from acceptable!

3 years ago, kmathjms

3 Months No Response. BEWARE THEY WILL STEAL FROM YOU

The company is fundamentally a theft ring. They are foreigners with no regard for US law and have the worst support imaginable. By worst support I mean they don't have support. Imagine spending three months trying to access your crypto because you changed your number and had 2FA enabled. Every other place I had that number for 2FA unlocked it in maybe ten minutes. They are asking for absurd requests like "Attach the ID and the same photo you used to submit for verification". Me knowing which photo I used to verify my ID at some knockoff Chinese theft ring is like asking me what I ate for breakfast six years ago. They stonewall customers. I'm not the only one. They get sued all the time for their recklessness. Be VERY VERY VERY CAREFUL PUTTING FUNDS INSIDE THESE ACCOUNTS. If you lose access for even the smallest thing, they will go out of their way to make sure you don't regain ownership over the funds. This is my first review ever. Just thought people needed to know since it's now lawsuit time for me. And for something as stupid as them not having money to pay people to answer phones for them. Coincidence? I think not. Theyre doing it on purpose. Someone needs to report them to the SEC or FBI or FinCEN.

3 years ago, Corto713

Poorly designed, no support

The UI and how everything works is very annoying. You cannot view charts or data from the wallet portion of the app, and you cannot see or add anything to your watch list from the wallet view. As far as support goes, I submitted my ID, a picture of myself, and my most recent bank statement containing my name and address for verification of my ID. It has been over a month, and their support has not gotten back to me after I wrote in wondering if they needed more info. So far, I’ve been trading my crypto by converting from one crypto to Tether, then from Tether to another. It is an absolute mess, and I’m not the only person with this problem. If they fixed the UI, and got on top of their customer support (bonus points if they had a call in number), this would probably be one of the better apps to use as an exchange.

4 years ago, McMuzak

New Account registration

After setting up a new account and being notified that it was properly registered, I attempted to deposit Bitcoin from my Coinbase account as instructed. I was able to login and get the address for Binance account and then proceeded to try to make the transfer. Upon returning to my new Binance account, I got an error message that my email or password was incorrect. I have spent several hours attempt to solve this problem by submitting tickets to support but have not received any answer for two days and resubmitting my request, I then reregistered the account and received the same error message. I have attempted to reset the password x3 now with no success! Very frustrating for a new user! Very time consuming! And no response from “support” after two days even though my request was received according to text message after submitting ! Frustrated new user!

3 years ago, Schmidtowski

No Customer Support!

Be careful… I deposited $5000 to buy some HBAR. It took a week for Binance to remove those funds from my bank (I thought it wouldn’t take more than 24-48 hours). Meanwhile, my mortgage and some other bills come out of my checking account and the balance dips below $5000. I get threatening emails from Binance saying they will liquidate my crypto. I try desperately to deposit more funds, only to get error messages within the Binance system. I send emails to support, no reply. I get another email threatening that this is my “final reminder”. I have the funds, I want to deposit them, the transfer does not work, no one is helping me. And meanwhile, my crypto is locked up from any transactions or withdrawals. I am a willing customer trying to use your platform. This is very poor customer service. Please, Binance, help a customer out.

Description

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