Only issue I have is the debt card plastic cover keeps coming off it would be wonderful if you can update your debit card to a new brand and be able to add a picture and have tap pay on it since every other bank as already updated there debit cards.
Good but needs individual transaction notification
I’ve used the app for years and it is solid. I’ve had very few issues. It needs to have an option or a companion app that pushes alerts for individual transactions. We have an Ally account that does have this ability. Because we have this, we were automatically aware of a couple of small interviews transactions we didn’t make. We shut the debit card down. A day later 62 transactions were declined on the card. With this app, we would have likely missed it (Labor Day Weekend) because we don’t check transactions every day. I have no doubt BHFCU would’ve resolved the dispute and we would get our money back but how long would it take? Even if it was on Tuesday when they opened up again, you’ve lost the money for a holiday weekend. BHFCU is a SOLID institution. I’ve done business with them going on 30 years and I will always have an account there. However, I will likely stop using debit card (and get a new number to be safe) until this feature becomes available.
About 10-15% of the mobile deposits I make fail even though the app tells me they were successful. This seems to happen after business hours. I’ve had success re-depositing the next day, so I don’t know why they were rejected the first time. I’m very careful to follow the instructions on the app, including the “mobile deposit only” notation under my endorsement. Usually, I just resort to my Wells Fargo (boo!) app because I don’t have time to check if the prior day’s BHFCU mobile deposits were successful.
I have tried numerous times to deposit a check on here. When it tells me to rotate my device to take a picture that message is still there and won’t let me take a picture. I went to my dad because we have the same bank. And he went through the same steps I did to deposit a check and the camera pulled up in his phone (Samsung) but I couldn’t even get the camera to pull up on mine (iPhone). It worked just a few months ago and it really pisses me off that it doesn’t work anymore. Y’all really need to keep up to date on this app so that it works for everyone
When making a deposit to will ask you to make sure your photo shows all edges of the check, but the screen image does not let you see the bottom of the check. The dialog box covers it. IPhone 12 Pro
This app is always hit and miss. It works great when it wants to, but 70% of the time it always gives me an error saying it cannot process my information once I am logged into the app to view my accounts. It is extremely frustrating. I have been a member since I was a young kid. Their banking has gone down hill at most location branches and I feel like closing my accounts sometime in the future will be a good choice.
This app has been super great to check the balances and keep track of the charges to my accounts. It's also been great to have my credit card account all under the same umbrella as my checking and savings accounts so I can easily make payments! This app is a life saver.
They care about their clients by offering an amazing banking experience by the touch of the fingers to a screen. They care about their company, so the wheels keep turning. They care about doing a good job, making the wait lines disappear and never treating individuals like a number.
Bottom mine, 5 stars for the app. 1 star for Zelle. The cap rate on Zelle makes it essentially worthless, so 3 stars. Please either use another safer option or raise the rate to something reasonable. Thanks!!!
This application makes things so much easier for balance checking and transferring money. Checking my balance without signing into my account is so awesome.
Although i can check my balance, i cannot transfer money to any other institution, and bill pay is via snail mail. What kind of credit union is this? Get with the times, update your app and allow members the financial freedom to transfer money to and from whoever they need instantly.
Check deposit through the app has never worked for me. I made sure I followed the instructions multiple times and it never works. Otherwise the app is great. But I expect the whole app to work.
Mobile deposit is blurry when I bring it up. I have tried to rotate phone continually as a tech at BHFCU recommended. I have been trying since early November. This has been my primary reason for using this app.
Constantly crashing and cannot move around funds. My girlfriends does it the most, always says “under maintenance” but my app will work just fine when hers quits. If it wasn’t for that I’d give it 5 stars. Always at the worst time too.
The new update makes the app hard to use and is very cluttered. 0/10 this is the most disorganized and disappointing update I’ve ever had in an app. I typically never write reviews this is just awful.
Latest update took away the Money Management feature? Loved being able to categorize from the mobile app. Now have to go to main site to do so...not happy
I love the simplicity and the easy to navigate dashboard. Everything in one place along with staying current with Touch ID and high res. Job well done BHFCU
Has great features and I'm happy you can add a memo or note to why you transferred into wherever. Helpful and great to be able to use Touch ID with it.
Black Hills FCU’s FREE Mobile Banking Application - optimized for iPhone and iPad devices.* FEATURES OF BHFCU's MOBILE BANKING • Review account balances and transactions • Transfer funds between accounts • Pay bills** • Remote Check Deposit • Review account information with Apple Smartwatch • Locate surcharge-free ATM’s and BHFCU's branches SAFE AND SECURE Black Hills FCU uses SSL (Secure Socket Layer) encryption to communicate securely through all mobile devices. * Must be enrolled in Online Banking. There is no charge from BHFCU, but messaging and data rates may apply. ** Must have Bill Pay setup previously in Online Banking.
