I recently discovered some transaction on my account that I didn’t make. If I had to venture a guess, my debit card information was stolen by a skimmer. Push notifications would have alerted me to these transactions faster, and I could have shut my account down before being out $600.
The app worked fine for several years until a few months ago. I tried to pay some bills and the list of payers was blank. I have talked to the bank on several occasions and with no success. I have deleted and reloaded the app several times and still no payees. The same is true on my iPad and I even loaded the app on my wife’s iPad and still no payee‘s listed. So it is impossible for me to request checks to be sent from this app on my iPhone.
This might be the worst phone app I’ve ever used. Worked for 2 weeks with biometrics and everything and then decided it would no longer accept my biometrics. Then it wouldn’t take my password, even though my laptop and desktop both continued to do so. So, I changed my password but still couldn’t get the thing to take my fingerprint—even though I use my fingerprint to get into my phone and a dozen other things. So to use this app I now have to tap in about 20 digits. I never have any of these issues with my credit union account. To top it off, I got appallingly little sympathy from Customer Service at BRBT when I called. Not a satisfying customer experience in any way.
Nothing works properly on this app. Supposed to send an alert before going over drawn, it decided to stop working allowing me to rack up multiple $30 charges. Try to stop the bleeding and deposit mobile and that doesn't work. Their reasoning for it not working I'm overdrawn, kind of a conundrum one would think. On top of all the issues it's constantly experiencing half the time you've got to go thru the trouble of picking a new password to get into the app to find out the app isn't going to do what it's supposed to anyways. The staff at my branch is the only thing that keeps me banking here.
BRB Mobile by Blue Ridge Bank and Trust Co. allows you to bank on the go. It’s free to download and offers quick access for managing your bank accounts. Check your balances, pay bills, transfer money, and locate ATMs and banking centers with just a touch. Our app is fast, secure and free. Use your current login information to start banking today. Features: •Check Account Balances •Mobile Deposit (must be approved) •Transfer funds between accounts •Pay Bills** •Find our ATMs and Banking Centers using the GPS system provided by your iPhone.*** •Text Banking *Must be an Online Banking Customer. All terms applicable to Online Banking apply to Mobile Banking. **Online customers must first setup transfer and bill pay accounts prior to using these features. ***This is limited to locating our banking centers and ATMs. Please refer to your carrier for any fees that may apply.