I just purchased my B450 XT headset, it instructed me to download the app and get a firmware update for the headset, and all I been having is issue after issue after issue, this is ridiculous, and yes I reached out to support, he helped all he could, the update issues never got resolved so now I will never know if my purchase of the headset and all features are fully functional, I shouldn’t have to go through all of this period.
I have used blue parrot headsets since they have come out, i upgrade to the newest one every 2 yrs and never had a problem except for this one i have now of the 650XT. I downloaded the app and tried to update but after 20 minutes it still had not moved from the 4% mark on the update bar, which tells me someone does not know how to program properly for the App to work properly get it fixed. Now thinking of going to a different brand of headset as a truck driver.
I do like the way it feels while wearing it. Also the communication is very clear. The issue I am having is that the multi function bottom do not answer calls or do not hang up after the call ends. I have emailed the manufacturer in several accessions and they have completely ignored me. That leaves lots to say from a company that claims to provide support but they have lack of communication. Overall, I will not recommend this device nor the company behind it.
Does as described. I’ve use BlueParrott headsets for over 15 years. Currently have a 350. I’ve never tried a different brand because I’ve never needed too. Great device and the app is a cool addition to the headset to check firmware and change the buttons. 5 star!
If you want a headset that has low customization. Can’t switch between calls when you have a call waiting. , and either the mic cuts out, or the ear piece randomly stops working then this is the headset for you! Also when you try to use the blue parrott app the app can’t find the headset while the headsets connected to the phone. It can only find it when you’re already in the app and then turn on the head set.
Great audio quality. The ear piece can be uncomfortable until you figure out how to get it adjusted to your head. I like that the cushion on the headband seems to be of better quality than the Garmin I had before this.
Great Headset. Best I’ve ever had. The app needs work. Customer service stuck with me and we finally got the app to update my firmware. Contact customer support. They are great and will help you until it’s fixed.
Do not buy the 650 headset. I have had mine for a month now and it has not worked properly since day one. (Yes, I have updated it). When I check the Bluetooth status on my phone it shows connected. When I check the app it shows connected. When I try and make a call it is not connected. A wireless headset should help make life easier but the blue parrot headset is just pure aggravation.
I just bought the S650 headset. I downloaded the app tried 4 times to do the firmware update and every time got to 99% and firmware update failed. tried customer support and they had no idea as to why. I love the blue patriot headsets cause they last and i have had one for 10 years now and best on the market for drivers but this app needs work.
The device disconnects on its own whilst I’m in a call. Very frustrating to have fumble for my phone to complete the phone call because the ear piece disconnects itself. Doesn’t matter where I am. Sometimes in my house sometimes in the truck in the city in the county. Doesn’t matter just cuts out.
I bought a M300XT. I really like the headset! I was having issues with it disconnecting from my phone and having to re-pair it every time it disconnected. Since I’ve taken the BlurParrott app off my phone, the issue has resolved. Of course I’ve lost the functionality of the BlueParrott button without the app. I’d be nice if you could resolve this issue.
The blue B450xt doesnt pick up the phone when you press the button to do so first time. Then when you press the button one more time it hangs up the call. Then I downloaded this app to program the blue parrot button to pick up the call only. But there isnt such a option in this app. Bad headset. Bad app. What do they have in common? Bad software.
Had my 450 for quite some time now and it was connected to the app now it won’t find or connect I’ve deleted the app repaired to my phone non of which have helped seriously thinking of going with a different headset
I have been trying to update to 1.07 and not able to do so. Keep getting different error messages. Update fail, server error, failed to read data from remote server. Wasted money going back to my 250 with the blown speaker
So I’m on my 3 headset in a year. They replaced them reasonably quickly. The sound per my colleagues is great, the feel on m head after hours not so great. The software useless. Sometimes it connects to both my phone and pc but most reliable to my phone.
I have a issue where the mic volume isn’t loud enough on the phone. I have tried a repairing of device to phone with no avail and online it says to toggle off the noise cancelation yet on the app it want let me change and app want download to computer. All in all I feel this product has no real support
Best headsets out there for truckers. App is not able to find my successfully paired headset. So the app is then useless to me. I have tried turning my headset off and back on again. Repairing it with the phone. Nothing makes the app actually find the paired headset.
I have the 550 headset, and this app just sits forever saying “identifying headset, please wait” I let it do that for 10 minutes, everything was paired and connected. I closed and reopened the app. No dice
Now that I've had my B450XT for a month, it's nice that I can hear better than I could with my Plantronics Voyager Legend. While the voyager is an excellent product, it isn't loud enough for me with the mild hearing loss that I have. I'm kinda disappointed that I cannot have microphone mute, voice command, last number redial, and know what my battery level is without having to change it in the App each time. Is there a way to program the buttons so I can have all those features at once? Thanks, Rick
The headset functions very well overall but there are two areas that are unacceptable for a headset in the $150-$200 range. First, it’s likely that you’ll lose a call when you try to answer it when it’s been in standby mode for a while. Also, even when connected to Bluetooth, if it’s been in standby mode you have to go to your Bluetooth settings in your phone and select the B450 (keep in mind, it shows as being connected)before you can answer a call or listen to music. My other issue is the weak construction of the headband. The end opposite the electronics has a lightly cushioned pad that swivels for a comfortable fit, and it does work until it falls apart. That swivel is held together with 4 tiny screws that aren’t strong enough to hold it together and it just falls into pieces. Even Gorilla Glue won’t hold it after it fails. Poor design folks! True, I’m not a trucker who puts it on and never removes it thru the day but I am in transportation and my job is much easier to do handsfree and that’s why I spent what I did. I still use it but it’s frustrating when something in that price range falls apart within 6 months.
I purchased the 550 model using it with zoom during the pandemic almost 8 hours per day. Great sound and microphone according to my prospective clients. But I also purchased it due to the promise of programming the blue parrot button. It doesn’t happen. I have the phone paired, connected with Bluetooth to my iPhone 11 max pro. I can hear everything on my phone and talk on it also. I go to the BP app to the programming button section and it does not acknowledge that the phone is paired with headset. That’s it. Doesn’t go any further. Period. This headset is also supposed to be paired to two units at a time. It is paired to my iMac, but is totally invisible to my iPhone. I am not able to pair to both at all. I brought my headset home away from my iMac and it paired to my iPhone immediately. Come on guys and gals, need to clean up your software so the 550 XT does what you’ve advertised. I paid extra for that. Thank you.
I have had my head set for 3 1/2 years they are XVi I upgraded to them because of all the things they can do. Let me add I have a set B250 that are 5 years old I use them when I am working outside they still work great. Back to my B450 they work great I really enjoy the battery stand by time and talk time. People tell me that they can hear me better on my head set then on my phone the noise canceling is amazing on both sets I have been mowing grass and was able to take a call and I ask if they could hear me okay and they told me just fine . Before I got a set I spoke with a lot of professionals truck drivers and they all said get BlueParrott or save up until I could because they are the best!!! I agree 100%
It's great to configure headset, provide pairing information, talk to other users with the same headset, and store the user manual. However I own the 350, and am unable to configure the parrot button- which was one of the reasons I picked up the headset to begin with. Another great feature is being able to configure how much sound is required to activate the mic, so you can cruise with your windows down and not have it kick on the mic. Especially useful when dictating or giving Siri voice commands. I use an iPhone 6 Plus.
The app is simple to pick up and start using. It's a lot like regular text window except it's voice recordings instead of chat bubbles. As my wife pointed out, you can already do this from the text screen on iPhone. I will say the benefits are that the ptt key is bigger and more convenient, the voice quality seems better, and you don't have to choose to keep msgs or they disappear like the default iPhone voice chat. I don't have or use BP headsets so can't really comment on that part.
The perfect companion for your BlueParrott headset. Get the most from your headset with the free BlueParrott App. The app offers a range of extra features that enable you to personalize and enhance your BlueParrott headset. • Boost productivity using the BlueParrott Button™ Program your BlueParrott Button™ from your mobile device and get fast access to your favorite features such as mute, speed dial and more. Applies to BlueParrott headsets with a BlueParrott Button™, such as: B650-XT, S650-XT, M300-XT, M300-XT SE, B550-XT, B450-XT (BPB-45020), B450-XT Classic, B350-XT (BPB-35020), B350-XT, C400-XT, C300-XT and S450-XT. Also the BlueParrott Button™ can be configured to integrate with selected third party apps. Ideal for those who need to communicate with teams operating in warehouse, retail or hospitality settings. • Easy firmware updates The B650-XT, S650-XT, M300-XT, M300-XT SE, B250-XTS SE enable firmware updates over-the-air using the BlueParrott App, allowing you to keep your headset up to date without having to connect your headset to the computer. • Easy set up and ongoing support Get started and access support when you need it. Instructions help you to easily pair your BlueParrott headset and smartphone quickly. The app also offers instant access to user guides and the BlueParrott technical support team when you need assistance. The BlueParrott App currently supports: • BlueParrott B250-XTS SE • BlueParrott B650-XT • BlueParrott S650-XT • BlueParrott M300-XT SE • BlueParrott M300-XT • BlueParrott B550-XT • BlueParrott B450-XT (BPB-45020) • BlueParrott B450-XT Classic • BlueParrott B350-XT (BPB-35020) • BlueParrott B350-XT • BlueParrott S450-XT • BlueParrott C400-XT • BlueParrott C300-XT