I just purchased my B450 XT headset, it instructed me to download the app and get a firmware update for the headset, and all I been having is issue after issue after issue, this is ridiculous, and yes I reached out to support, he helped all he could, the update issues never got resolved so now I will never know if my purchase of the headset and all features are fully functional, I shouldn’t have to go through all of this period.
I do like the way it feels while wearing it. Also the communication is very clear. The issue I am having is that the multi function bottom do not answer calls or do not hang up after the call ends. I have emailed the manufacturer in several accessions and they have completely ignored me. That leaves lots to say from a company that claims to provide support but they have lack of communication. Overall, I will not recommend this device nor the company behind it.
Does as described. I’ve use BlueParrott headsets for over 15 years. Currently have a 350. I’ve never tried a different brand because I’ve never needed too. Great device and the app is a cool addition to the headset to check firmware and change the buttons. 5 star!
Great Headset. Best I’ve ever had. The app needs work. Customer service stuck with me and we finally got the app to update my firmware. Contact customer support. They are great and will help you until it’s fixed.
Do not buy the 650 headset. I have had mine for a month now and it has not worked properly since day one. (Yes, I have updated it). When I check the Bluetooth status on my phone it shows connected. When I check the app it shows connected. When I try and make a call it is not connected. A wireless headset should help make life easier but the blue parrot headset is just pure aggravation.
I just bought the S650 headset. I downloaded the app tried 4 times to do the firmware update and every time got to 99% and firmware update failed. tried customer support and they had no idea as to why. I love the blue patriot headsets cause they last and i have had one for 10 years now and best on the market for drivers but this app needs work.
The device disconnects on its own whilst I’m in a call. Very frustrating to have fumble for my phone to complete the phone call because the ear piece disconnects itself. Doesn’t matter where I am. Sometimes in my house sometimes in the truck in the city in the county. Doesn’t matter just cuts out.
I bought a M300XT. I really like the headset! I was having issues with it disconnecting from my phone and having to re-pair it every time it disconnected. Since I’ve taken the BlurParrott app off my phone, the issue has resolved. Of course I’ve lost the functionality of the BlueParrott button without the app. I’d be nice if you could resolve this issue.
Had my 450 for quite some time now and it was connected to the app now it won’t find or connect I’ve deleted the app repaired to my phone non of which have helped seriously thinking of going with a different headset
So I’m on my 3 headset in a year. They replaced them reasonably quickly. The sound per my colleagues is great, the feel on m head after hours not so great. The software useless. Sometimes it connects to both my phone and pc but most reliable to my phone.
I have a issue where the mic volume isn’t loud enough on the phone. I have tried a repairing of device to phone with no avail and online it says to toggle off the noise cancelation yet on the app it want let me change and app want download to computer. All in all I feel this product has no real support
Now that I've had my B450XT for a month, it's nice that I can hear better than I could with my Plantronics Voyager Legend. While the voyager is an excellent product, it isn't loud enough for me with the mild hearing loss that I have. I'm kinda disappointed that I cannot have microphone mute, voice command, last number redial, and know what my battery level is without having to change it in the App each time. Is there a way to program the buttons so I can have all those features at once? Thanks, Rick
The headset functions very well overall but there are two areas that are unacceptable for a headset in the $150-$200 range. First, it’s likely that you’ll lose a call when you try to answer it when it’s been in standby mode for a while. Also, even when connected to Bluetooth, if it’s been in standby mode you have to go to your Bluetooth settings in your phone and select the B450 (keep in mind, it shows as being connected)before you can answer a call or listen to music. My other issue is the weak construction of the headband. The end opposite the electronics has a lightly cushioned pad that swivels for a comfortable fit, and it does work until it falls apart. That swivel is held together with 4 tiny screws that aren’t strong enough to hold it together and it just falls into pieces. Even Gorilla Glue won’t hold it after it fails. Poor design folks! True, I’m not a trucker who puts it on and never removes it thru the day but I am in transportation and my job is much easier to do handsfree and that’s why I spent what I did. I still use it but it’s frustrating when something in that price range falls apart within 6 months.
I purchased the 550 model using it with zoom during the pandemic almost 8 hours per day. Great sound and microphone according to my prospective clients. But I also purchased it due to the promise of programming the blue parrot button. It doesn’t happen. I have the phone paired, connected with Bluetooth to my iPhone 11 max pro. I can hear everything on my phone and talk on it also. I go to the BP app to the programming button section and it does not acknowledge that the phone is paired with headset. That’s it. Doesn’t go any further. Period. This headset is also supposed to be paired to two units at a time. It is paired to my iMac, but is totally invisible to my iPhone. I am not able to pair to both at all. I brought my headset home away from my iMac and it paired to my iPhone immediately. Come on guys and gals, need to clean up your software so the 550 XT does what you’ve advertised. I paid extra for that. Thank you.
I have had my head set for 3 1/2 years they are XVi I upgraded to them because of all the things they can do. Let me add I have a set B250 that are 5 years old I use them when I am working outside they still work great. Back to my B450 they work great I really enjoy the battery stand by time and talk time. People tell me that they can hear me better on my head set then on my phone the noise canceling is amazing on both sets I have been mowing grass and was able to take a call and I ask if they could hear me okay and they told me just fine . Before I got a set I spoke with a lot of professionals truck drivers and they all said get BlueParrott or save up until I could because they are the best!!! I agree 100%
It's great to configure headset, provide pairing information, talk to other users with the same headset, and store the user manual. However I own the 350, and am unable to configure the parrot button- which was one of the reasons I picked up the headset to begin with. Another great feature is being able to configure how much sound is required to activate the mic, so you can cruise with your windows down and not have it kick on the mic. Especially useful when dictating or giving Siri voice commands. I use an iPhone 6 Plus.
The app is simple to pick up and start using. It's a lot like regular text window except it's voice recordings instead of chat bubbles. As my wife pointed out, you can already do this from the text screen on iPhone. I will say the benefits are that the ptt key is bigger and more convenient, the voice quality seems better, and you don't have to choose to keep msgs or they disappear like the default iPhone voice chat. I don't have or use BP headsets so can't really comment on that part.
Not only is the app virtually useless like others have reviewed but after I downloaded the app on both phones (I keep two carriers to ensure coverage in remote locations) the headset started rejecting either of the phone constantly. They’ve both iPhones, both updated and I never had the problem before downloading the app. Now, even after I’ve deleted it, I get distorted audio whenever the screen on my second phone comes on, even if there’s no call or music on the second phone. If I simply tap the screen to unlock it, the audio from phone 1 gets choppy.
Click and hold on any app on your screen. Select “edit Home Screen” then click the plus(+) symbol on the upper left corner. Than scroll down until you see the “batteries” select button and click it. There you’ll see the widget to add on your Home Screen that shows the percentage of the battery to any device you have currently hooked up to your iPhone.
I have bought two 550’s now and for the price I have paid these should have lasted longer than six months. The last headset which I purchased less than two months ago will now register my voice through the mic anymore. Connectivity is an issue as well and the speaker is extremely bad. It sounds like an old blown out midrange speaker from an old car stereo. Very dissatisfied with this product and will not be buying from your company again!!
I was going to leave a review on how bad the app is. But after reading through the other reviews, nothing more to say I like everybody else paid the extra for a app that does not work in any way, shape or form. Headset works great sounds great. But haven’t been able to update the unit. Ever. It just flat won’t connect to the app. It says searching. Found them flashes and says failed. Try again. The flashes and lists all the cool stuff it supposed to do then flashes and says disconnected. Please fix this
Keeps crashing when trying to update from iPhone 11 Pro Max. If it doesn’t crash, when it gets to end of the update process, it aborts and says that there was a loader error. Called BlueParrott (Jabra) they say, not there problem, because this is a third party app. Was told to use a computer to update. Part of the reason why I bought my headset was so I could update without a computer 👎 definitely would not recommend headset or app👎👎
I wish I could love this app but currently it isn't working on my iPhone 5 - both hubby and I have the Blue Parrot B250 XT+ headsets, he has a Samsung G5 and the app works perfect for him - I can hear him in the walkie talkie mode but he can't hear me - nor does the push to talk feature work on my phone - so I have to give a great big zero for the iPhone 5 but would give it a 5 star rating for the Samsung G5!
It has more glitches and caveats than a cat having a seizure and getting the app to sync to the headset is infuriating as it will never happen… I literally ended up using my headphones instead. It doesn’t even answer phone calls which is the whole point of having a headset if it’s been on standby for a long time
Need to make it where we can update the firmware and change the features like we can when we hook it up to a laptop. I only use Apple products and it’s a hassle to check the firmware and adjust the settings like we should be able to via the app.
Bought the headset s650-XT for the use of trucking but can’t even update it because the app is absolute garbage. Update fails the transfer every time and also crashes the other half of the time. Imagine charging $300 for a headset that can’t update. Absolutely pathetic, I hope this company goes under with this type of business model. Never buying a blue parrot ever again.
Considering the price of the headset I was expecting software that, you know, worked. I have a B450-XT which is a nice headset but I cannot get the software to sync up. It says the headphone is not connected when clearly it is since I am using it to make calls.I am unable to update firmware or really do anything with the headset via my iphone 13.
Simply because this app is so below standard I will return this headset. This app says a lot about BlueParrott and they are simply using parts available to create the headset which means their are other companies using the same parts in their headsets and selling it for a lot cheaper. This is trash fire your dev team. Just poor dev with no thought and qa trash trash trash - headset is ok
I purchased the 550 model and as many have already said, you can’t program the Blue Parrot button because the app won’t recognize that headset is properly connected. I can make and receive calls just fine, but I expect to get the functionality I’m paying for!
I am on my 3rd one. The first 2 lasted a long time and the only reason I had to buy the 3rd one is a waitress spilled soda on my last one and it started to work bad low vol when I talked. But very happy with my sets now going to try the app to get more out of my headset
So developers , I got the 550- because the 350x was hurting my ears- I downloaded the blue parrot app- for some reason with this headset and the previous one everytime I go to setup the blue parrot button in the app it disconnects and reconnects and continues the process- I’m trying to troubleshoot but we will see!
The App provides little value for a BlueParrot customer. Why not at least show the battery life for my BlueParrot 350? Also, the sign up process was a bit convoluted. If you are going to offer an App, please make a serious effort to have it offer real value for your customers. Thx.
It does what is says on the tin. Putting one star because I paid $80 for a Bluetooth earpiece that makes me download yet another stupid app (that probably harvests my data) just to make the button on the side mute the mic which is what it should do right out of the box.
This app is absolute trash. $200+ for headsets and the app constantly crashes. Can’t even update the firmware cause after it supposedly “Downloads the update” all I get is a blank white screen and then the app crashes. This is garbage. The whole team needs to be fired.
Worst headset I’ve ever purchased S650. I’ve had problems since unboxing. Spoke with customer service about my issues. They said a supervisor would call to resolve. That was months ago. Called back they repeated someone would call me. Please don’t waste your $ on BlueParrott.
Just doing some testing on iOS products and keep getting a dropped signal issue. I get that it's free but something is amiss if it keeps dropping. Even tried with one on wifi and the other on wireless carrier 4g network. Still dropping signals.
The only the app lets you do is program BP button. You cannot update your headsets firm/soft ware. The main menu only has three options which voice record and connection. Definitely not user friendly, not well designed at all.
The perfect companion for your BlueParrott headset. Get the most from your headset with the free BlueParrott App. The app offers a range of extra features that enable you to personalize and enhance your BlueParrott headset. • Boost productivity using the BlueParrott Button™ Program your BlueParrott Button™ from your mobile device and get fast access to your favorite features such as mute, speed dial and more. Applies to BlueParrott headsets with a BlueParrott Button™, such as: B650-XT, S650-XT, M300-XT, M300-XT SE, B550-XT, B450-XT (BPB-45020), B450-XT Classic, B350-XT (BPB-35020), B350-XT, C400-XT, C300-XT and S450-XT. Also the BlueParrott Button™ can be configured to integrate with selected third party apps. Ideal for those who need to communicate with teams operating in warehouse, retail or hospitality settings. • Easy firmware updates The B650-XT, S650-XT, M300-XT, M300-XT SE, B250-XTS SE enable firmware updates over-the-air using the BlueParrott App, allowing you to keep your headset up to date without having to connect your headset to the computer. • Easy set up and ongoing support Get started and access support when you need it. Instructions help you to easily pair your BlueParrott headset and smartphone quickly. The app also offers instant access to user guides and the BlueParrott technical support team when you need assistance. The BlueParrott App currently supports: • BlueParrott B250-XTS SE • BlueParrott B650-XT • BlueParrott S650-XT • BlueParrott M300-XT SE • BlueParrott M300-XT • BlueParrott B550-XT • BlueParrott B450-XT (BPB-45020) • BlueParrott B450-XT Classic • BlueParrott B350-XT (BPB-35020) • BlueParrott B350-XT • BlueParrott S450-XT • BlueParrott C400-XT • BlueParrott C300-XT