BOOM & MEGABOOM

My old mini boom doesn’t work with the app anymore. Seems a pretty lame to me.

This app has periods of working and periods of being horrible. Right now it is unusable as they put an ad that blocks everything except directing you to their store. When the app is down your speaker is useless. Avoid Logitech!!!! Had I known. Others have the exact same story. You need the app to run multiple speakers so even though the app is horrible it is necessary. Now a huge add blocks the screen and they can’t use tinder speakers. The developers (Logitech) reply by sending a link to yet another useless help page. We’ve spent serious time booking buttons and navigating menus to no avail. Return your speakers while you still can! As far as I am concerned they’ve stolen the $1200 I’ve paid for all of these now unusable speakers.

I have had this app for more than 5 years because I have 5 Ultimate Boom speakers and wanted speakers that work as a group. This app for me is a necessary evil. Every few weeks, the app disconnects from speakers. NOW THERE’S THIS ANNOYING SHOPPING BANNER THAT OBSTRUCTS ABOUT A THIRD OF MY I PAD SCREEN AND I CAN’T FIGURE OUT HOW TO GET RID OF IT. NOT BUYING ANYMORE STUFF FROM THIS COMPANY. July 3, 2024 - contacting the developer is dismal. The link sends me to a screen that has required menus for country and language which contain non-alphabetical abbreviations. I made a guess for GB and eng (maybe this stands for Great Britain and English?). This automated reply from the developer is useless, user u friendly and essentially, a joke. I AM LOWERING MY RATING FROM 2 STARS TO ONE STAR.

Another “update” and another missed - and I’m betting intentional - opportunity to address the inability of UE Boom & Boom 2 to automatically connect to iPhone Bluetooth. It’s a known issue, judging from the number of reviews on the App Store that mention it, plus UE’s own help site, Reddit, and more. Either the intern developers lack the skill to address this issue and are incompetent, or the company itself is telling them not to bother, because, of course, no support and a frustration-filled user experience is exactly what will drive me and countless others to buy more of UE’s useless products. Brilliant strategy. Oh, and developers - the help link and website email you put in your responses makes the problem worse because there’s no response. Maybe try actually fixing the issue for once - or hire people who can. Just a pathetic user experience. Save your money, people.

The speakers are nice but the app is horrible. Music can’t be reliably streamed from inside the app. Bypass the app and stream directly from the music source and no problems. Also if you are using more than two speakers for the party up an annoying shop advertising blocks the list screen. LOOSE THE ADVERTISING! If we want to buy more speakers then we will, we don’t need the constant reminder. At this point I would not purchase any of your speakers again.

At first every time I invoked the app music playback would stop. That was not good. Turns out I needed to create a playlist in the app which forces access to my music library. Then it works fine.

Their speakers have low quality warranty and low quality battery to be that expensive. Multiple online forums are more helpful than their actual support services. They want to give a 20 percent discount if you buy with them again to keep the cycle of consumerism going instead of just creating products that last. It’s not worth the price to have this much trouble.

I have used my hyperboom as a soundbar through AUX for 2.5 years. I’ve kept it plugged in and it has always stayed on, NOW IT TURNS OFF. After 15 minutes of no usage it turns off even while plugged and it is hidden behind the TV. Crazy how a software update can ruin an item. FIX THIS PROBLEM NOW. HYPERBOOM SHOULD NOT TURN OFF WHILE PLUGGED INTO POWER! I have contacted customer support to no avail.

3-4 years and I use the app / Hyperboom daily with no issues. Sounds great.

My opinions on his app is it is very good but to work u need the speaker. All it does is tell u how to connect to ur phone, or other devices. Still a good app if you don’t know how to do it! -Lizzie

The app works fine mostly. But a banner ad has been added so that I can’t access speaker information I can only click into their store that’s full of out of stock merchandise. I will probably switch to a different brand of speaker once my booms need replaced.

I have a pair of older WonderBoom tiny round speakers and these aren’t listed for the app. I kept getting directed to the app as per Google from UE so it was misleading

Just trying to pair a brand new UE Boom 4. I have a computer science degree and can’t figure out any permutation of pairing/unpairing/reinstalling that will make the app recognize the speaker that is paired successfully. Logitech pretty clearly lacks the talent to make a functional iOS app at this point, it seems.

Speeds up. Slows down. Makes sounds like a decepticon orgy. Volume control stopped working completely. It’s been a hot minute since I’ve had such a horrible experience with an app.

Can’t even find its own speaker even though they’re paired and connected to the phone. Uninstall and save some storage space

I’ve been a customer for 10 years. And now you added ads. It’s awful. Delete it.

Last update made it so I go to an advertising banner that I can’t get rid of so I can’t actually pair my speakers

How can a company with such a great product care so little about their app?

The latest update screwed up my whole system. I had my turntable hooked up to my booms using a TaoTronics Bluetooth device. In the previous version that worked just fine...not anymore. Now, when the TaoTronics device turns on and pairs with the UE Boom, the app crashes and shows that the speaker is not connected to my phone. I'd be fine with that except that without the app being connected to my speaker , the speaker doesn't work! If I turn of the Bluetooth transmitter, the phone app starts working again and I can listen to music via Bluetooth on my UE Boom from my phone. The problem: the app only lets you listen to music from your phone. If you try to connect a second bluetooth transmitter (not a phone, just a Bluetooth transmitting device) the app gets disconnected and the speaker is useless. Stupid update. Let me go back to the previous version.

the stereo function won’t work anymore with my two speakers i’ve tried everything i can think of before it stopped it would bounce back and forth between the two speakers now i’m lucky to get one to work won’t buy another logitech item 👎👎

It's not that hard to make something that works.

I’ve always used this app with my boom 2 & 3. I just got a wonderboom 4, only to find there’s no support for it with this app. Strange.

Just bought a Wonderboom 3 on prime day, and it won’t show up in the app as a speaker to connect. What gives?

This app does not contain access to all kinds of ultimate ear speakers. Ie the "ue mini boom"

App indicates that all four of my UE Booms are unsupported. Worthless.

This update DESTROYED the CUSTOM EQ IT TOOK ME MONTHS TO CREATE & HAD FOR YEARS! EVERY UPDATE BEFORE THIS WORKED PERFECTLY BEFORE THIS! YOU HAD TO GO BREAK SOMETHING THAT WASN’T BROKEN BUT IS NOW! THANKS FOR NOTHING!!

I generally don't leave reviews. It has to be an exceptional app or really awful. This app falls into the second category. It was working fine until the update. Now I can't control the speaker from my iPhone. If I have it connected to the audio of my TV/DVD, I have sound. When I launch the app and connect it to Bluetooth so I can control the volume, the speaker disconnects. So now I'm forced to keep getting up, adjusting the volume, sitting down to see if the volume is alright. Then when I change stations or watch a new movie; the process begins all over again. This game of musical chairs has become old. I honestly don't understand how or why, this or any other company, can have major flaws for an update to the point that it's rendered useless. Isn't the point of the update to "fix minor bugs"? Has anyone developing the software at this company heard of Beta test? I have been a part of many with Apple when they are developing a new IOS. At a bare minimum, the employees should have been testing it throughly before a release. I suppose when you have sole rights to develop an app for your own product it doesn't really matter. Honestly, what can any of us do? We own the speakers and for most of us when can not return them at this point. All we can do is discourage friends and family from buying the speakers. Maybe when it impacts the profit margin, someone will act on rectifying the issue. Until then...

I read a review that matched up the Bose Soundlink Mini 2 against the UE Megaboom 3 with the MB3 coming out on top in most categories. This convinced me to go buy the MB3 after thinking about it for several weeks. I happen to have both speakers. Ehhh, NO. The Bose still sounds better IMHO. The most notable thing was that the MB3 lacks bass, even when cranking up the bass on the custom EQ. And the frustrating part is the app. While the app is cool to operate your speaker ie: turn it on/off remotely etc. BUT set the EQ to your custom settings and when done with the speaker, turn it off with the app then turn the speaker back on and guess what! The app does NOT save your custom EQ settings to memory. Nowhere in the app settings can you save your custom EQ to memory. I turned the speaker on and off several times just to make sure and sure enough, those custom EQ settings were gone every time. This was a major pain. Portable speakers like these will never fill a room full of REALLY LOUD music; I get that. But at least make it crank the bass so it won’t sound like music coming from a tin can. That’s why Bose is Bose folks... UE, set those custom EQ settings to memory and hopefully a firmware update will take care of the lack of bass...

It’s too bad one cannot give negative stars! Everyone involved in developing this worthless drivel need to be given Pink Slips £ escorted to the exit immediately. It is unfathomable that Logitech is associated with this nonsense. It is bad enough that there is no way to extinguish that obnoxious sound that it makes when turning on or off and no AUX jack/port on the UE Megaboom to connect directly but this is putting rock salt into a gunshot wound £ stitching it closed. Also, it will no longer connect via bluetooth to my MacBook Pro. I tried to return the speaker but it was beyond the return date. [yea, I did the dance through the website] The software, once downloaded onto my iPhone, never shows the MegaBoom in the bluetooth window. This is worse than the KEF LSX attempt at a bluetooth app. Yes, my bluetooth function works because I writing this message with my Logitech K760 Solar Keyboard via bluetooth. RECOMMENDATION: Burn this disaster of an attempt at a bluetooth app. AND burn the draft boards it was written on. Stick to hardware £ make sure it works. This should be considered an absolute embarrassment for a company such as this. Spend you money JBL if you want to connect via cable. Otherwise, if it is in the budget, get a pair of PSB, ELAC or Klipsch active speakers if you do not necessarily need portability.

Cart before the horse here on execution. Audio quality and connection should be paramount over all of the other convenience features. It shouldn't be an iterative process to successfully get 3 speakers partied up and by no means should any have audio cutting out while sitting next to one another fully charged playing music (5G WiFi, downloaded tracks, whatever, there's a codec issue here). The app looks nice and all but at the end of the day all I'm looking for is a high quality stable connection between multiple speakers. If I need to physically get up and walk over to turn one on/off or adjust the volume so be it. EQ, nice to have but I'll trade it any day for rock solid audio with no cutouts. Requiring the app to parry up may look cool with the dots and all, but functions 10x better and consistently on the cheaper wonderboom models (which sadly are limited to 2 max otherwise I'd just buy 8 of them). Ignore the completion from the likes of Bose, beats, JBL etc.... you have some solid underlying physical engineering that the app doesn't do justice and even detracts from. Forget adding extra features and focus on the core product and main reason people buy your speakers, to listen to some dang music.

This has been one of the most versatile speakers (UE Boom series). My original UE Boom still lasts over 15 hours and hold its charges for well over 6 months. That was until I decided to get UE Megaboom. It has a new app that allows you to remotely turn on or off the speaker. It seemed pretty cool but I was wondering how much battery drain it would be as it is essentially communicating with the speaker constantly. The app also told me my UE Boom needs a firmware update. After I did the update, the speakers power started draining like crazy in its off state. I left the power for both speaker in the “soft-off” state at 70%/40% battery for UE Megaboom and UE Boom. 5 days later with 0 usage, the battery went down to 40% and 20% respectively!! This is a TERRIBLE NEW FEATURE! Please add back the ability to turn off the ability to remote turn on the speaker. After I did a hard reset on the speakers, I left them unused for 2 weeks, and the battery is still 40%/20% today. I re-paired them today to my phone. But I expect the battery to continue to drain now the ability to turn them on and off remotely is back. Please add the ability to turn off this “feature” which many considers to be a bug.

I have a pair of the UE Boom speakers and love them. They are water resistant (I take one in the bathroom while I shave or shower). They also have a standard tripod thread input on the bottom so you can mount them on an inexpensive point and shoot tripod. There is never any guessing about battery charge; just press the up and down volume buttons simultaneously and a verbal response tells you the exact charge level. These are Bluetooth speakers (not Airplay) but with the UE boom APP you have the ability to use two speakers; both stereo or one as left channel and one as right channel. Amazing! And I forgot to mention the these jewel have a 15 hour battery for all day fun. They are cylindrical in shape and put out music 360 degrees. The come in a variety of colors to match your taste. They feel solid when you hold them. You know that the build quality is good. Try them out. You will not be disappointed

I have the utmost respect for Logitech for creating their Ultimate Ears Hyperboom because as a single unit it works so dang good that it fills up my house and my multiple workplaces that I go through on a day to day basis. But however there are times where the app itself would be dealing with constant connection issues while connecting to other Ultimate Ears products through their Party Mode option. I really want to give a positive review for the app itself but it needs a new refresh of an update, both connectivity and UI speaking. Please Logitech, a lot of us are fans of your products! So let us be a fan of your app too! There is still room for improvement and you have us as your fan base and audience to take suggestions from. We don’t want the app to act like it’s taking its time to come creeping out and start stabbing deeply in our hearts with constant interruptions. That’s all we ask! P.S. The battery on the Hyperboom is a beast!

My UE Boom 2 is connected to my phone and I would be playing music but when I access the app it says "Let's hook up" even tho I am already connected and there is no other option to access or look for my boom 2. I can sometimes turn my UE Boom 2 with the UE Boom app but when I reopen the app the same problem as the I stated occurs with no solution in sight (on the app users side). Regardless of the lack of connectivity/communication between the app and speaker , the speaker is remarkable great sound , amazing all around there is some static sound when the volume is all the way which can distort the music but lowering the volume a few notches rids it of the static noise. In conclusion I'm giving it 5 stars due to the speaker quality but it'll be a strong 3 and weak 4 stars for the app unless the connection is solved for a more efficient use of both the app and speakers.

This is frustrating... With every app release we are told to change the way we can pair speakers to create double/surround sound. Each time, I'm able to do it initially and then cannot a second time. This new release has the cute visual. Nice visual, but if it doesn't work who cares about a new UI. The How To says to swipe left to get to the party up screen but that action isn't supported. Nothing happens. The manual option to pair speakers is gone or is not working either. In reality I shouldn't have to use your app every time I want to pair my speakers and the sticky setting doesn't stay. Honestly, please think about your end user. I want to be able to walk into my house, hit the power button on each speaker and have them work together (as long as both are connected by Bluetooth to a supported device). This isn't possible, though your advertising leads people to believe that it is. If the only way possible to pair speakers is going to be through the app then please fully test before releasing updates.

Finally after a year or two of waiting, this app works almost perfectly with voiceover again. I love the fact that I can turn on and off my speakers from my iPhone. I also like the fact that I can rename my speakers without having to ask a sighted person for help. Thank you for the completely redesigned and mostly voiceover friendly update. I am editing this update a little bit. I now have both a BOOM and a Boom 2 speaker. I followed instructions for the double up and party up features, but it doesn’t work. The firmware on both speakers is up-to-date. Also, the party up feature is completely inaccessible to voiceover users. The way that you have it set up for a user to drag the speaker into some kind of drawer does not work because voiceover does not announce that there is a drawer at all.

I’ve had two MegaBOOMs for years & they work great together! They work great as long as there isn’t anything significant blocking your iPhone/ iPad and the 1st Connected Speaker & then from the 1st to 2nd Speaker! (the signal seems to go from the Device to one Speaker & then to the Next Speaker - daisy-chain) People, it’s Bluetooth after all - which isn’t nearly as robust as WiFi for transmitting signals! Sometimes the App does get confused if you disconnect by going far away from the Speaker(s). Again issues are more from the inadequacies of Bluetooth than this App! I find the BEST PRACTICE is to Turnoff the Speakers via the App & then Quit the App (it seems like if you keep the App open, it’ll try to connect to the Speakers - which can get the app confused 🤔).

The main reason why I bought the small Logitech (1st generation) instead of Bose was the capability to listen to any of my songs at any place in stereo and of course the sound quality was very good for such small speaker. Version 5.1: First I updated both speakers individually (I had to do this twice with one of them) and then I disconnected one of them from the Bluetooth connection so that just one of them is getting the data directly from my iPhone 7. Now I can connect this one speaker, start my music, add the second speaker, and can also use them in stereo mode. Very easy, fast and reliable. Again, the key was to disconnect one of the two from the Bluetooth communication since they talk directly between each other. Well done Logictec!

I don’t understand why they would make a product that to use an of its special features you’d need an app, then proceed to make the app completely useless. I tried to avoid updating my speakers because from what I read from reviews it causes nothing but trouble but some how one of them ended up updating and I couldn’t double up with my other speaker. So I ended up updating the other one as well. Now when I play music the speaker has a light hissing noise in the back and it wasn’t there yesterday. I just got these speakers yesterday and I’m already experiencing issues which really upsets me. I looked up what my issue could be and it said the firmware, like how do you mess this up so badly? My advice skip the app all together and never update your boom. The update is for show and only causes trouble for you and your speaker. I’m still searching how to reset them to factory settings and haven’t found any luck. Just stay away from the app and update all together it’s not worth it.

i own the wonderboom 2 speaker some people don’t actually know how to treat nicely there speakers like some people said there speaker is glitchy because YOU DONT TREAT IT RIGHT its some times glitchy because it is low on battery or you may have dropped it in water like my older brother did with his speaker so he traded it for a other wonderboom 3 the sad part is you cant use the app for the wonderboom 2 speaker and it lasts for a good period of time so i never have to actually worry about it dying for its 13 hour battery its small portable and i love the outdoor mode because i love camping hiking biking so this speaker has the same efficiency for those types of environment so these speakers are THE BEST if you just treat them RIGHT!!!

I love this speaker...up until now. I just recently downloaded the latest firmware to enhance my speaker even more. I didn’t think it could get any better. I use for work, even the crew was amazed when I first brought it to work for the first time 5 years ago. Now they’re wondering what I did to it. All it does now is hiccup every 1-3 minutes through a song and it’s very annoying. Plus the Bass response isn’t anyway near what it used to be. So I had to tell them it was sabotaged by its own developers. That was a big decision I made 5 years ago. I read a lot of reviews on different speakers before I decided on this one. I was actually leaning pretty hard on a Polk Bluetooth speaker before I made the decision on this one. For $300 I would think I’d get a longer life expectancy. I guess it’s always a gamble...review or not. Well...that’s my sob story of the week. Bummed, KennyJoe

So many bug fix and enhancement, so why are my mega boom speakers keeps getting worse and worse? I bought two mega boom speakers in early 2018. Two or three years later one of the speaker (blue one) is stuck in a 10% state of charge no matter how long it stay on a charger. If the manufacturer knows that at some time in the life span of this products the battery will need replacement why did they seal the battery in? This is just stupid. I’m sick and tire of throw-away-electronics. This is where government regulation needs to step in and do something about this problem. My 70 year old dad bought a vacuum tube sound system at the age of 21. That sound system with its original speakers still work flawlessly and never been to any repair shop. I have no doubt that if you visit the homes of CEO(s) who run these high tech companies, you will find vaccuum tube technology while they are selling us throw away electronics. Something needs to be done about this.

Same issues with MEGABOOM & UEBOOM 2 Every time an update is released for the app and speaker firmware, I loose features. #1 The iPhone X is out....WHY DID YOU RELEASE AN UPDATE WITHOUT UTILIZING THE ENTIRE SCREEN?!? #2 I lost Remote Power several updates ago. 😡 What is Bluetooth Smart?!? I had to search forums and other reviews to figure out how to fix my remote power. #3 After the latest update, PartyUp doesn’t work. The screen to add speakers has a gray bar at the bottom and if I try to scroll up I can see half of all my other UEBOOMS but I get an error. #4 What happened to the option in PartyUp that allowed the sound to be switched between true stereo and normal sound when you have only two UEBOOMS connected? #5 The new app logo looks terrible!! Very unpleasant. The old app icon was much nicer. #6 Why do I need a different app for every speaker?? Surely there is a designer out there that can come up with one app that allows you to control all the UEBOOMS together. #7 I had to turn off the Alert Sounds because now they all play at maximum volume. It’s very startling when the speaker makes an alert sound at the highest volume even though the speaker is turned all the way down. Im very confused as to how these speakers are getting worse the longer I own them. You would expect the updates to improve or add functionally not take it away. FIX ASAP PLEASE!!!

The app passed with flying colors for the longest time. Sure I'd have the occasional bump in functionality, but it was never anything I was unable to solve myself. For some reason, overnight it would seem, the apps for both the UE Boom and UE Megaboom no longer detect the speakers. Note, my iPod connects over Bluetooth just fine, it's the application itself that is at fault here. I use my UE Boom as my alarm for work and school. It isn't the biggest inconvenience in the world to have to go back to my iPod's built in speaker, but once a guy gets used to something he's going to want it to stick around. I've been a happy customer ever since the first iteration of the Boom, the first model became my alarm and backup speaker. I really love the product and want to see the companion application do well. If it's because of IOS11 then I'm out of luck because my iPod is full to the brim and has no space to accommodate the update. I hope a patch of some kind gets released soon.

These speakers have so much potential, but the app needs some work. i’ve noticed that people have been complaining about it for over a year and nothing has been done. It’s sadly disappointing that the speakers cost so much and the developers aren’t taking the time to update these apps for the speakers. I myself have two hyper booms and two mega booms, and can’t listen to all of them all at once, without it cutting out or loosing connection. Why has nothing been done? Why is Apple letting these developers get away with such low ratings.. We pay good money for Quality speaker but the app can get a decent update for over a year? Can we get this reviewed and fixed? How many people have to put a bad review to get this resolved? Fix this and I guarantee you it will make those ratings go back up and sell more product. Thank you Unsatisfied Customer

With recent updates, my Boom 2 wld still connect to iPhone but never be recognized by the app. Tried a bunch of things (forget device settings, delete/reinstall app, whispering sweet nothings, waterboarding, etc.), got frustrated, even reset it to factory settings. Nothing worked & now my Boom 2 also had old firmware...Arggh!! Contacted UE & got a fix. Listed below are the EXACT steps I took, in order (hope it works for you): -"Forget this device" in Bluetooth settings (can't recall if I did this before or after the next step; probably shldn't matter) -Updated my iPhone iOS -Uninstalled/deleted Boom app -Reinstalled Boom app -Reset speaker to factory (even tho I already did): Boom shld be on; hold "volume down" + "power" button simultaneously until you hear weird sounds; device will turn off. -Opened app, selected my device (Boom/Boom 2), went to phone BT settings, turned on Boom 2, held pairing button until it started flashing/pair mode -Connected to Boom 2 -Returned to app (I DID NOT use the multitasking swipe, but instead found the app & opened it manually, to avoid potential glitches) -Boom was connected to app, all is good in the world Best of luck!

I rarely ever write reviews, but my frustration with the last update has forced me to do so. The updates over the last few years have been improving incrementally, and the last one I was really satisfied with, but the last update reminds me of the poor performance of about 2 years ago. I don’t understand how that could be. I have 10 UE Megabooms and now the custom names don’t consistently show, which makes it difficult to identify which speaker I’m connecting to, even worse, after 10-15 minutes of playing, the partyup feature turns off by itself. So upsetting. This is with all speakers in range and with over 75% charge, and the main speaker in range and fully charged. I was planning to get the new subwoofer, but with the inconsistency of the software development, I am unsure if it’s worthwhile.

The update needs to be completed through your PC laptop or your Mac. It cannot be updated through any Bluetooth device. I try to download it on my brand-new Sony VAIO, follow their instructions. And apparently there's something corrupt inside of the update which will not allow my computer to clear it to be actually downloaded. It really should be much more simplistic than this. It should act exactly like an update on the iPhone. To connect a USB and download the update and then put it inside of the speaker itself is kind of old-fashioned. So I'm still using the old version I can't power on with my app and I can't get all of the new eq use that they are offering. Sounds great, the way it reads back battery, sleek. It's cool, but updates are everything. It's $300 smackaroos. I want everything it can do. That's it.

The original app had no issues when I first got my UE Megaboom, but then they switched to this app. At first there were no issues and I never had any difficulty connecting speakers or creating parties with multiple speakers. But at a certain point that all went down the pooper. I had to uninstall the app because it was getting to frustrating. I couldn’t party up or connect to a single speaker anymore. When I used the app to turn the speaker on, it would turn the speaker on, but then I got an error saying the app couldn’t connect to my speaker. Wait? What? After many frustrating attempts I decided to just reset my speaker, remove it from the app and just start fresh. That should work right? Nope. Now I can’t even get the speaker to show up on the app! Guess we’re going back to basics and removing the middleman app. Very disappointing.

I own 2 booms (one of the newer models) and the party up feature for the past 6 months has been glitchy. One of the two speakers often drops off and disconnects and is unable to reconnect without turning off both speakers, closing the app, turning Bluetooth off and back on on my phone etc. Both speakers are equidistant from my phone (just using as 2 channel stereo in a room within a 15ft radius so it’s not a Bluetooth out of range signal issue). When I first got the speakers it was a different issue - one of the two speakers would frequently skip and have static. Suddenly it all worked great for maybe 3-4 months, and now it’s the one of the two speakers drops off (it’s not specifically one of my two speakers either, they both do it). Also happens on my wife’s newer iPhone 11.