It’s like whatever one I choose it’s never available I came in second place. They said you get a ticket for coming in second place for insurance but not for the $10 ones every other one but that one’s horrible they scam scam scam scam scam.
Lots of options including the regular menu items are difficult to navigate. Nothing brings you back to the page you were on and it brings you back to the tables selection each time. I still click through some options and get an OLD black and purple Borgata page with no options I was looking for. Often I need to force quit the app when this happens. Also, I like that there’s an option to add your own avatar at this point - but how? It’s not in the help docs. Also, customer service NEVER helps. They give a ton of canned responses and tell you to send screenshots - even if screenshots are not needed for your problem. They also don’t usually read or understand what your telling them. Or if they do, they just don’t get it because they don’t play. That should be part of their jobs - spend 15 minutes per day or an hour out of you work week to learn how to use the app. This way they can understand the issues you’re bringing up to them and can more easily help you.
Save yourself the headaches!!! Not once not twice but multiple times I’ve had live chat support just leave the conversation in the middle of talking to them! it’s as if they don’t give a shjt about you or the problems you have because and there has been many now! I’ve been playing at the borgata casino for years now and I’m not just some random average player either, Ive spent easily into the 6figure rage and this past year has just been horrible treatment. Waiting weeks for a response on email when they said maybe a few days, getting booted off games in the middle of hands, and lost games due to the buyin not working. So I promise you, do not waste your time with this site. There are plenty of better casino/poker sites out there I promise! DO NOT USE BORGATA! Save yourself the headache!!!
I just got into New Jersey from Michigan. I decided I wanted to play some poker. I chose Borgata because it’s an established name, and I thought they would actually put some care into their product. Boy was I wrong. First of all the app looks like it was designed in 2009. Second the banking system is a joke. Thankfully I only put in 50$, because I can’t actually take that money out now. Because I paid with a debit card and didn’t use one of the services(PayPal, pay+, et al). And this brings me to my final complaint, I wouldn’t care so much about the poor app design, or the fact that they make it easy to put money in, but give you a tough time to pull it out, if there were actually players sitting at tables. Do not waste your time.
Like other reviews I’ve read this app crashes when ur in good shape. I was chip leader in a $1500 tournament and had been playing for hours when app crashed. I started freakin out and called the help number. I wound up speaking to someone who sounded like they were in India and could only understand every 4th word she said. She was trying to tell me my internet wasn’t working but I was on the internet while talking to her. After wasting 20 mins I was finally able to get back on & I was low stack and finishing 5th winning $100. I could’ve won close to $1000 if everything went right and I would’ve liked to have had that chance. I’m not a rich person and that money would of done a world of good. I say F Borgata and they can eat a big fat one.
The structure of tournaments on borgata is terrible. They’re all turbos from 5-10 minute blind levels and even the main events on sundays which have a terrible guarantee compared with other New Jersey sites like wsop and American facing international websites. Borgata needs an intelligent poker player with experience to advise them on how to structure their tournaments and if they did I know they would have a lot more people playing. The site is dead and it’s not due to the interface, it’s the structure of all your tournaments which makes players feel as if they can’t beat the games, because they can’t! Fast structure + heavy rake = a dead poker site.
My account has been messed up for so long I need someone to review my account immediately I will not deposit here any longer until my account is reviewed. I’ve lost free 10 and 20$ poker ticket entries and a 10$ casino bonus recently and other promotions I’ve lost. It’s not right. REVIEW MY ACCOUNT PLZ PLZ HELP PLZ FIX IT ASAP. This is unfair and Not ethical this has to be straightened out immediately
If u do choose to play and end up winning.. only cash out when ur ready to never download the app or play again. Once u do they will river and turn u to death until u give everything back and some. It’s happened to multiple ppl ik, myself included. The same system ur account gets flagged and they will not let u walk away w winnings again, just to keep u coming back. Anyways since I’m a degenerate gambler imma keep losing. But just a warning
This site is so rigged it’s not even funny. If you get your chips in ahead you’re almost guaranteed to lose. It’s so bad to the point that it makes me not want to play poker anymore. It takes all the fun out of it. No one should get their money in ahead as often as I do and lose as much as I do. I have the hand histories to prove it too. So I don’t want to hear about variance. Literally nothing changes. So if you feel like getting robbed then go ahead and put money on this site
This app can use a lot of upgrade. They need to hire better gaming developers. Cannot go back to the same table you left and navigation is worse and now I can’t even see some tables I was able to see before. Customer service asks the same questions over and over. God help us all !!!
While still working on making the best poker game available, compared to other sites this is my home! I love the give a ways and always great action at any level of play. Try it out. Play tight and you will be satisfied!!!
Along with frustrating bugs like the app suddenly marking you as away mid-tournament as you watch your money get drained from you paralyzed until you quit and reload, the biggest issue is at the final ha d of a tournament, you don’t get to see what your opponent had. Instead, you are shown a message letting you know what place you finished in. Pretty frustrating to not k ow what you lost to or beat. And customer service is laughable. Play elsewhere.
For an app that handles so much money daily it is way too glitchy. They need to really put some more money into their app development. Also, it’s so hard to get in touch with customer service that could actually do anything to assist you. The customer service on the app is basically to just listen to your problems and they can’t actually do anything about it.
For a very famous casino one of the best I should say coming from a guy that’s from Atlantic CityForgot a casino is prettier than any casino that I ever seen and I cannot understand why would your guys website for poker be so downgraded this is the reason by it is not so popular can you guys scale your guises website make the table nicer the car is more higher pixels please decide totally needs help
The hands are all rigged to certain players on the table. Even if you flop straight, you will loose to their inside guy sitting with a pair who will hit full house on river
DO NOT DOWNLOAD! Not only did I send a pic of my DL (which took days to verify), I had to upload a pic of me with said DL, which took several more days to “verify”. Problem is, my account remains on hold. It’s been 2 weeks. Customer service is a joke. So I decided to “delete” the app from my iPhone but the app only gets removed. Anyone know how I can DELETE this worthless app from my library?!?!
There is not enough players on the app number one number two the customer service is atrocious. I have so many examples but I don’t want too rant way too much. I know they recorded so I know I’m not lying. I’ve had people hang up on me on numerous occasions. I recommend this app to no one.
I recommend everyone stay away from this site. I really think they are bad with customer service. They are quick to accept your funds when u deposit money but they give you issues when u want to withdraw. I would recommend if u want to play real money poker just pick a different site.
I made a deposit on your app and within an hour and a half I went to make a withdrawal of the money that I won. Now I can’t withdrawal to the same account that I made the deposit with. You guys oughta be ashamed of yourselves.
interface is absolutely terrible. it’s been a few years and I definitely didn’t expect to come back to an app that looks like it was designed by a C-student in seventh grade.
Seems like sometimes their algorithm favors making 2-3 players having good hands badly each each other to increase the pot. I’m extra cautious gambling on site. River rats seem to hit big against hands that were tge nuts b4 river.
i’ve never felt an app be so one sided with poker. the amount the “other players” catch pairs, flushes, etc being in hands that they should never in a million years be in is eye raising. Your slots have a better payout for me at this rate.
The new format is incredibly battery draining and limits my playing time. The memes are juvenile and silly at best, distract from the experience and should be removed. Going back to the original design would be great on many levels
Something is definitely up. Most random crap hands win on river when you bet the whole way. It doesn’t make sense. Not like real poker. So many bad players you can easily hit but have to pick your spots. Much better on desktop. Mobile app is straight garbage
There’s recently been some type of update and the app no longer works for me. Very frustrating as I lost $100 tournament entry because I can’t get back in
I was scammed i had winning hands vs a guy and thru said i lost or broke even .. someone hacked into there system and created some type of thing where they couldn’t lose … i took screen shots
I’m being told that I lost a winning hand I had trip 10 the other guy had two aces and I’m told I lost that hand. If this is the way it’s going to be on this site I don’t need to play here.
Easy to deposit almost impossible to withdraw. Almost scam like. As if they dont make enough money! Beware Beware Beware. I won a poker tournament but had to play all the money i won because they would not let me withdraw the winnings. Dont say i didnt worn you!
Always tech issues and tech team is HORRIBLE! Customer service is HORRIBLE! The company needs to get their act together. The app has problems and they make those problems the customer's problem. #backwards
Game gives you premium hands makes you think it’s gonna be a clean win and then come up with the craziest scenarios for You to lose get addicted and lose money CHEATS
Can’t get any one on the phone with any knowledge of poker what so ever All customer service will keep repeating is take a screenshot and email it. That’s the best they can do
Not realistic. Lost multiple times with AAs all in pre flop. Idiots that call with any two cards hit two pair. Do yourself a favor and avoid this money pit.
The Borgata Poker app invites you to New Jersey’s premiere online poker experience! Brought to you by Atlantic City's most popular resort and casino, you can now experience the thrill of a real money Borgata Poker table right at your fingertips, anytime, anywhere in the state of New Jersey. The action of Atlantic City, right in your pocket! Borgata Poker gives you access to real, Vegas-style poker rooms from the comfort of your own home. Join players from across the state in online poker rooms where you can choose the stakes and game variant that's right for you. Take your seat at a cash game table or jump straight into one of our many tournament offerings. Players of all skill levels are welcome from the beginner who wants to learn the basics in our micro-stakes games, to the expert who is looking to play in our vast array of cash games or take down one of our daily tournaments with massive prizes. Some of the features our customers love include: • Daily Tournaments with huge payouts • Cash games 24/7 at high stakes, low stakes, and everything in between • Easy deposits and withdrawals in a variety of methods • Best-in-class customer service • Safe and Secure transactions • Available on iPhone and iPad With the new Borgata Poker app you can get dealt in to real money poker games (all variants) from your home, or on the move from anywhere in the state. Our mobile app lets you take a seat at your favorite cash game table, join our sit-n-gos and participate in our poker-friendly tournaments. Borgata Poker is your top destination for all online poker variants, including Texas Hold 'Em and Omaha. It’s safe, secure, and offers all the thrills of the real Borgata poker room, without the travel. Take your seat at the table and download the Borgata real money poker app today! If you or someone you know has a gambling problem, call 1-800-GAMBLER. Must be 21+ and present in the state of New Jersey. Additional terms and conditions apply.
