Lots of options including the regular menu items are difficult to navigate. Nothing brings you back to the page you were on and it brings you back to the tables selection each time. I still click through some options and get an OLD black and purple Borgata page with no options I was looking for. Often I need to force quit the app when this happens. Also, I like that there’s an option to add your own avatar at this point - but how? It’s not in the help docs. Also, customer service NEVER helps. They give a ton of canned responses and tell you to send screenshots - even if screenshots are not needed for your problem. They also don’t usually read or understand what your telling them. Or if they do, they just don’t get it because they don’t play. That should be part of their jobs - spend 15 minutes per day or an hour out of you work week to learn how to use the app. This way they can understand the issues you’re bringing up to them and can more easily help you.
What a stupid app is that ? They have so many problems and they blame us. I was playing NLH on Borgata online, during the hand on turn everything disappeared, there were three players n I was betting n I have position on both players, I was confident on turn I was going to bet big and take the pot but all of a sudden everything disappeared even the game, in short I lost that hand without seeing the turn & river, I called customer service they have no clue about poker and said because internet problem was from my so cannot refund my money, I wasted more than one hour but nothing happened, instead of winning that hand I lost that hand. I will never play on Borgata online, they should have taken the responsibility, they just said we are sorry and we can’t do anything and you should play in Casino, very bad experience and I’m going to delete Borgata online poker app
Save yourself the headaches!!! Not once not twice but multiple times I’ve had live chat support just leave the conversation in the middle of talking to them! it’s as if they don’t give a shjt about you or the problems you have because and there has been many now! I’ve been playing at the borgata casino for years now and I’m not just some random average player either, Ive spent easily into the 6figure rage and this past year has just been horrible treatment. Waiting weeks for a response on email when they said maybe a few days, getting booted off games in the middle of hands, and lost games due to the buyin not working. So I promise you, do not waste your time with this site. There are plenty of better casino/poker sites out there I promise! DO NOT USE BORGATA! Save yourself the headache!!!
I just got into New Jersey from Michigan. I decided I wanted to play some poker. I chose Borgata because it’s an established name, and I thought they would actually put some care into their product. Boy was I wrong. First of all the app looks like it was designed in 2009. Second the banking system is a joke. Thankfully I only put in 50$, because I can’t actually take that money out now. Because I paid with a debit card and didn’t use one of the services(PayPal, pay+, et al). And this brings me to my final complaint, I wouldn’t care so much about the poor app design, or the fact that they make it easy to put money in, but give you a tough time to pull it out, if there were actually players sitting at tables. Do not waste your time.
Like other reviews I’ve read this app crashes when ur in good shape. I was chip leader in a $1500 tournament and had been playing for hours when app crashed. I started freakin out and called the help number. I wound up speaking to someone who sounded like they were in India and could only understand every 4th word she said. She was trying to tell me my internet wasn’t working but I was on the internet while talking to her. After wasting 20 mins I was finally able to get back on & I was low stack and finishing 5th winning $100. I could’ve won close to $1000 if everything went right and I would’ve liked to have had that chance. I’m not a rich person and that money would of done a world of good. I say F Borgata and they can eat a big fat one.
The structure of tournaments on borgata is terrible. They’re all turbos from 5-10 minute blind levels and even the main events on sundays which have a terrible guarantee compared with other New Jersey sites like wsop and American facing international websites. Borgata needs an intelligent poker player with experience to advise them on how to structure their tournaments and if they did I know they would have a lot more people playing. The site is dead and it’s not due to the interface, it’s the structure of all your tournaments which makes players feel as if they can’t beat the games, because they can’t! Fast structure + heavy rake = a dead poker site.
I Still haven’t gotten my 50 free bingo tickets from last 2 weeks ago I can’t see my play being monitored idk wats going on with my account. Can someone PLEASE REACH OUT AND LOOK INTO THIS !!!!! Today is sept 22 and NOTHING. I PLAYED ON THE BINGO HALL TONIGHT I WON A 50$ prize and NEVER GOT PAID. LOOK IN TO MY ACCOUNT OR ILL NRVER DEPOSIT HERE AND THIS IS UNACCEPTABLE AND A TEAL EMBARRASSMENT TO YOUR CUSTOMER. THERES NO LIVE HOST TO GET AHOLD OF IN YHE BINGO HALL 75 room. Shame on you Borgata
This site is so rigged it’s not even funny. If you get your chips in ahead you’re almost guaranteed to lose. It’s so bad to the point that it makes me not want to play poker anymore. It takes all the fun out of it. No one should get their money in ahead as often as I do and lose as much as I do. I have the hand histories to prove it too. So I don’t want to hear about variance. Literally nothing changes. So if you feel like getting robbed then go ahead and put money on this site
This app can use a lot of upgrade. They need to hire better gaming developers. Cannot go back to the same table you left and navigation is worse and now I can’t even see some tables I was able to see before. Customer service asks the same questions over and over. God help us all !!!
While still working on making the best poker game available, compared to other sites this is my home! I love the give a ways and always great action at any level of play. Try it out. Play tight and you will be satisfied!!!
Along with frustrating bugs like the app suddenly marking you as away mid-tournament as you watch your money get drained from you paralyzed until you quit and reload, the biggest issue is at the final ha d of a tournament, you don’t get to see what your opponent had. Instead, you are shown a message letting you know what place you finished in. Pretty frustrating to not k ow what you lost to or beat. And customer service is laughable. Play elsewhere.
You can’t replay hands at the end of tournaments or that you haven’t been involved in regardless of if you witnessed the hand or not. That and we STILL can’t go back to a cash game if we left with more than the maximum buy in within a half an hour or so
It’s like whatever one I choose it’s never available I came in second place. They said you get a ticket for coming in second place for insurance but not for the $10 ones every other one but that one’s horrible they scam scam scam scam scam.
For a very famous casino one of the best I should say coming from a guy that’s from Atlantic CityForgot a casino is prettier than any casino that I ever seen and I cannot understand why would your guys website for poker be so downgraded this is the reason by it is not so popular can you guys scale your guises website make the table nicer the car is more higher pixels please decide totally needs help
DO NOT DOWNLOAD! Not only did I send a pic of my DL (which took days to verify), I had to upload a pic of me with said DL, which took several more days to “verify”. Problem is, my account remains on hold. It’s been 2 weeks. Customer service is a joke. So I decided to “delete” the app from my iPhone but the app only gets removed. Anyone know how I can DELETE this worthless app from my library?!?!
I recommend everyone stay away from this site. I really think they are bad with customer service. They are quick to accept your funds when u deposit money but they give you issues when u want to withdraw. I would recommend if u want to play real money poker just pick a different site.
I made a deposit on your app and within an hour and a half I went to make a withdrawal of the money that I won. Now I can’t withdrawal to the same account that I made the deposit with. You guys oughta be ashamed of yourselves.
The new format is incredibly battery draining and limits my playing time. The memes are juvenile and silly at best, distract from the experience and should be removed. Going back to the original design would be great on many levels
Something is definitely up. Most random crap hands win on river when you bet the whole way. It doesn’t make sense. Not like real poker. So many bad players you can easily hit but have to pick your spots. Much better on desktop. Mobile app is straight garbage
Easy to deposit almost impossible to withdraw. Almost scam like. As if they dont make enough money! Beware Beware Beware. I won a poker tournament but had to play all the money i won because they would not let me withdraw the winnings. Dont say i didnt worn you!
Always tech issues and tech team is HORRIBLE! Customer service is HORRIBLE! The company needs to get their act together. The app has problems and they make those problems the customer's problem. #backwards
The poker action is so rigged it’s ridiculous. Best cheaters on the site are Users - Tiberius, wheels4920, and jcSteph. Theses players never lose. Definitely play against them . Best way to burn money .
The Borgata Poker app invites you to New Jersey’s premiere online poker experience! Brought to you by Atlantic City's most popular resort and casino, you can now experience the thrill of a real money Borgata Poker table right at your fingertips, anytime, anywhere in the state of New Jersey. The action of Atlantic City, right in your pocket! Borgata Poker gives you access to real, Vegas-style poker rooms from the comfort of your own home. Join players from across the state in online poker rooms where you can choose the stakes and game variant that's right for you. Take your seat at a cash game table or jump straight into one of our many tournament offerings. Players of all skill levels are welcome from the beginner who wants to learn the basics in our micro-stakes games, to the expert who is looking to play in our vast array of cash games or take down one of our daily tournaments with massive prizes. Some of the features our customers love include: • Daily Tournaments with huge payouts • Cash games 24/7 at high stakes, low stakes, and everything in between • Easy deposits and withdrawals in a variety of methods • Best-in-class customer service • Safe and Secure transactions • Available on iPhone and iPad With the new Borgata Poker app you can get dealt in to real money poker games (all variants) from your home, or on the move from anywhere in the state. Our mobile app lets you take a seat at your favorite cash game table, join our sit-n-gos and participate in our poker-friendly tournaments. Borgata Poker is your top destination for all online poker variants, including Texas Hold 'Em and Omaha. It’s safe, secure, and offers all the thrills of the real Borgata poker room, without the travel. Take your seat at the table and download the Borgata real money poker app today! If you or someone you know has a gambling problem, call 1-800-GAMBLER. Must be 21+ and present in the state of New Jersey. Additional terms and conditions apply.