Breeze Airways

This 2023 summer, I have flown several times on Breeze. Extraordinarily impressed with the ground and in-flight crews, the planes and the online app. Everyone I’ve met who is an employee has been welcoming, friendly, professional, and appears to enjoy their respective careers. That is a huge improvement over other airlines. The boarding process has been orderly and calm. The flight crew are cheerful and efficient. When a delays happen, the ground crew gets us lined up once the plane is ready, so that the time it takes to board is reduced. All of the planes I have traveled on have been clean and comfortable…well, as comfortable as coach class can be. All-in-all, I am a huge fan. Background: I have flown well over a million miles throughout my career, domestic and international, on many different airlines. Retired now, but still travel. Thank you Breeze, for offering the short flights and making them comfortable and affordable! Looking forward to seeing your flight offerings list expand.

The app certainly does its job. I’ve flown the airline a handful of times and haven’t had any major issues of note. I’ve had some delays (weather related, not mechanical) and chalk that up to the pitfalls of flying. They aren’t the best communicators when it comes to why there are delays - I tend to use other apps and flight tracking sources to try to figure it out. And, I do find them to be a bit slower than, say, Delta in timely app updates. However, I’ve got to say that they have opened up a new world of leisure travel quick hops for me and my family because of the secondary airport point to point services. I’m loving HPN-ORF right now, and rumor has it that there may be a HPN-SJU flight in the works that will be a game changer. A few of my friends who fly private even said that they’d use it (don’t get me wrong - they are probably lying and don’t really care that the price of the ticket will be less than the Uber from New Canaan to HPN!!!). In sum - I give the Breeze App an aspirational 4-stars. I’ll come back later to up it once things continue to improve.

Earlier this year, I purchased a ticket for my daughter to come down for Christmas break, but she was unable to make the trip so we had to cancel the flight. I was really concerned that I would be charged outrageous fees, or lose my ticket all together, but I was extremely happy to find that breeze allowed me to bank my unused ticket so I could use it for another time in the future. Today I went online to purchase another ticket for my daughter, using my existing points and expected to have a lot of difficulty and expected to have to talk to support to get this accomplished. To my Great, I was able to easily pick a new flight and purchase the flight with my existing Breeze pointswithout ever having to talk to anyone. This was definitely the easiest online reservation that I’ve ever made. Also, did I tell you how cheap the ticket was!!?? This is definitely our new airline! Thank you, Breezy for providing such a great service!

Breeze is hands down one of the best airlines to fly with today. The level of comfort is top-notch, and the planes are modern and well-maintained. I’m especially thrilled that they offer an upgraded, truly first-class experience—a luxury that many airlines have abandoned. It’s a perk I’ve missed, and Breeze has brought it back in a big way. But here’s the kicker: the prices! I almost don’t want to mention it because they’re so good, and I fly frequently enough to appreciate the value I’m getting. Breeze, I’m begging you—keep those fares affordable and don’t fall into the trap of overcharging. I want to keep enjoying my flights with you and not regret writing this glowing review! Keep up the great work, and please stay true to what makes you stand out in the crowded skies.

The breeze way app is a terrible. You can get tickets at a low price but you have to enjoy being confused and frustrated. I flew Breeze airways several months ago searching for flights is straight forward but selecting a Departure and Return flight date is only possible if you blunder into it. I did save on airline tickets so today I tried Breeze app again and it was the same thing. The problem with the App is it won’t allow you but only one date to fly round trip. If you want to return back on some other date it’s not allowed. Now if you’re persistent and keep clicking away you can get the dates you want but how that happens seems random it just happens. I struggled getting a simple round trip for about 45 minutes. I went to the Hopper App and was able to book my flight in less than 10 minutes. I paid more but it was worth it just to lower my blood pressure. Fix your Breeze app. You shouldn’t have to spend 90% of your time figuring out the App. The only reason I gave 2 stars is that your ticket prices are lower.

We booked a flight and paid for one checked bag to be shared by my wife and I. The evening before our flight, the app forced me to purchase another checked bag. The app wouldn’t allow me to proceed to the boarding pass without purchasing another checked bag for my wife! You can’t speak with someone by phone at Breeze Air to help resolve problems. They only use text, email, and Messenger. By the time I got a text response from their guest services I had already purchased a second checked bag for $35 just to get our boarding passes. I tried explaining this issue via text with the Breeze representative and they wrote: “You're not forced to add a bag unless you add it. How may bags are you checking tomorrow in your party?” I texted them that wasn’t true and they ignored my complaint and basically told me I had made a mistake. When I pressed the issue they still wouldn’t acknowledge there is a problem and they gaslighted me. Based on the other reviews of this app I’m more certain now that it’s the app and not user errors.

Hub and spoke airline travel is terrible today. I fly at least once a month and for the last two years post Covid socialism society, I have had countless sleepless nights from missing connections. With breeze there is no missing connections because they have “breeze through” on most of their flights. I will only fly breeze and southwest as they are called point to point airline carriers until the major airlines can properly staff their airlines. I have had zero issues on now ten breeze flights In the last three months other than no WiFi on two planes and one plane was three hours late, but at least I didn’t have to spend the night in some unknown area, I was close to home and it wasn’t a big deal.

Don’t use the app, don’t use this airline!!! We used the app for a roundtrip flight leaving 2/2 and returning 2/5, we purchased the tickets and our itinerary that was emailed showed we were flying out 2/5, returning on the same plane on 2/5… no need to get off the plane I guess… we contacted them for a refund, which they only communicate through Facebook messenger, there is no phone number or live person to speak with… oh, and the desk people at the airport leave 45 minutes before each plane takes off so no chance in checking your bag or getting a paper boarding pass that TSA requires out of Provo Utah airport… so we were tripled screwed on this flight. Anyhow, they refused to return our money, and only offered “breeze points” for use on a future flight with this crap company… oh, and they expire! And, they advertise you can cancel up to 15 minutes before the flight departs… but they still won’t give you your money back. Read their Facebook page and BBB reviews, absolute dirtbag company!

Unfortunately, it seems many users were frustrated by “glitches” in the Breeze app. The company performed a software update on 03/04, and the app works perfectly as of 03/05 (I installed it shortly after the update). The app interface is attractive and distinctly user friendly. In fact, it took approximately 5 minutes for me to signup, login, and book my first trip using the app. (Note: I paid $128 for a round-trip ticket, from Westchester, NY to Vero Beach, FL — $144 cheaper than the cost of a one-way ticket on JetBlue.) My first flight with Breeze is in May. If all goes smoothly and according to plan, then I’ll look forward to racking up frequent flyer miles with Breeze.

Breeze’s app is barely functional as is, but what airline’s isn’t? The app is not the issue with Breeze, rather their complete lack of communication and customer service. Everyone at the gate and all the flight attendants were lovely and nice, but ultimately could offer no advice for how to contact Breeze save for a single automated text message chain. None knew that the only way to get on a wait list is to text “#support” which is not mentioned in either the app or the prompts with the automated support. On top of that, it’s been hours since getting on this waitlist and no one at the gate has received any kind of response or communication. How do we get home? What flights are available? What’s Breeze’s scheduling policy? What’s their refund policy? Not a single word. I’ve had issues with almost every other airline in the US, but none have cared so little about customers. The fact that this company is operational is beyond my comprehension.

I’ve flown other low cost airlines and Breeze is the best! Their schedules meet my needs. They have what is the equivalent of first class seating for less than economy prices on full cost airlines and the seating even in economy is better than in most other low cost airlines. Breeze comes to my local municipal airport which is 15 minutes from my house and the flight crew has always been very accommodating. I always try to fly Breeze before trying any other airline.

I will only fly this airline to use my points/credits. There is no customer service for this airline… Literally. There is a chat that is supposedly available 24 seven and I’ve waited up to 11 hours for a response and there is nobody at the desk at the airport for 45 minutes before flight so if you have a problem I need assistance from Breeze for your trip that you are at the airport for, it’s impossible. Due to this I missed a flight that left 11 minutes early and within minutes was told that I couldn’t get credit or a refund for that flight. There was no time to even investigate the circumstances when I got that quick response and was dismissed with a “we will no longer be responding to this chat”. I initiated another chat and asked for a refund for the flight that was scheduled for my return and I got the same response

Airline does not believe in customer service be warned. Me and my wife’s first time flying breeze and to our surprise, Breeze was ready to charge a $50 baggage fee at the gate. You can avoid these fees by purchasing your bag ahead of time but they are counting on you not. You also can not use certain features on their app, such as getting the bag ahead of time, if you purchase your ticket from a 3rd party. If something goes wrong on your flight, GOOD LUCK. They only have 3 ways to contact them: text, email or Facebook messenger. They will ignore emails and Facebook and text you at their leisure. The issue we encountered was with the baggage, the entire plane’s luggage was lost and they took a hour and a half to return our bags. Customer service won’t apologize or offer anything if you are inconvenienced, so have fun with Breeze airlines.

I have been on my computer for five hours trying to make this reservation. The first one went through. OK I got the breeze credit card and used it but then it wouldn’t take it the second time for the other reservation so it is and I kept getting a message saying I couldn’t link my, customer number with my credit card my new credit card to breeze because there was a an error but I went through all the steps with customer service again and the same thing is happening. I’ve done it five or six times and it keeps giving me the same message and I am sure that my temporary number is correct because I posted it. I copied it and posted so I don’t know what the problem is, but apparently it’s on your end. This has been the worst experience I’ve ever had with an airlline

It seems good but can be great. Being fairly new to Tulsa, they may lack some support. My first flight for a short weekend trip was cancelled due to what was said to be a mechanical problem with an aircraft with no available aircraft to take its place. The great thing was that they credited $150 to us for the inconvenience. Though if you have obligations that can not be cancelled (rental car, hotel, reservations) that can be a costly problem. Hopefully they grow to have more support in case there are problems like this because I am very excited to have Breeze and their direct, affordable flights here in Tulsa.

I think someone else was booking the same seats as I was because my payment would not go through after multiple attempts, but with no errors or missing data. When I logged back in to try again, some of the seats I had selected were no longer available and when I continued payment different seats it went through on the first attempt. I also experienced issues getting through the baggage section but that did not require logging out and getting back in, just patience.

I have never reviewed anything in my life. But your app is so bad it inspired me to leave a review. Your app has crashed on me while under the gun in the airport, it rarely ever moves fluidly through a purchase, it almost never gives me flight details after I’ve purchased a flight. Tonight I have tried to purchase a flight for the last hour and a half but it refuses to accept the payment. When I hit pay now it says; unable to book your flight at this time. It is a timed purchase so after 15 minutes of not completing my transaction it dumps it and makes me start all over and re-enter all the info. I hate your app. I’m just going to start flying Delta, I don’t care if it cost me more. It’s worth not spending my whole evening enraged.

We used to love Breeze but our last 5 trips have been disasters!! One month ago, we were delayed over and over for 6 hours at the airport and then cancelled at 11 pm. Our luggage was all sent to Charleston when our flight was to Norfolk. We were left without our belongings for nearly 2 days until the next flight. They didn’t even schedule a replacement/recovery flight. Last Thursday, our flight was cancelled at 7 PM and then our flight the following night was delayed 2 hours. Our return yesterday (Monday) was delayed repeatedly which turned a 6 PM flight into a 1:40 AM departure which meant not home until 4:15 am with work and school the following day. We even booked a different breeze flight to Richmond and reserved a rental car, but that flight got delayed 5 hours as well. Lastly, our friends were on a later flight that Friday did not take off from Norfolk until 2:30 AM We will NOT fly on Breeze again! It is a shame bc the direct flight is so nice if on time. The planes are nice and the !

No way to see details on flight, enter confirmation number on my trips and only ever says “can’t be added at this time, check back later” yet same confirmation number (I pasted same in both sections of app so not a mistype) when I used it for check in it works. Apple wallet support is glitchy and slow and once you check in and get boarding pass, it will no longer show up and is a white screen when you click on boarding pass. I fly 100k+ miles 50+ times a year and have all the airline apps and all work wayyyyy better. Love the Breeze non-stop destinations that are normally connections, but this app is not useful for a frequent traveler

This app is probably one of the worst apps I’ve ever downloaded. They don’t use your actual email that you signed up with, but you don’t find out until you can’t log into the app. They give you a separate booking number for your round trip flights, which makes things confusing when you are trying to check-in via the app or get your flight status. Our return flight was delayed over 9 hours on the same morning so we were already at the airport! We did not receive a notification when the flight was delayed. We received crap customer service on the chat and at the gate counter, and the booking and flight numbers were even confusing to the people who work here.

Flying with Breeze has been a great experience for me, but if I was in a position at corporate to dump the company that wrote your app program I would. The mobile app is terrible for the user. Either it’s thinking til it times out or it just won’t open at all. It takes a lot of perseverance on the users part to actually make a booking. I would guess that most people would just give up and move on. The best way to improve ridership would be to fix your app. DS.

As I am writing this review, it is 32 minutes after the “boarding time” listed for my flight from Charleston to Pittsburgh in this app, and the gate is still listed in what I have figured out is not only the wrong gate, but the wrong concourse. The plane only just pulled up and got connected to the gate. Our original departure time was meant to be two minutes ago (Hint: It won’t be), yet the app still says the flight should have been on time. Perhaps this is more of an airline as a whole issue than an app issue, but its still an issue nonetheless.

From booking, purchasing, canceling due to ER, and then repurchasing at a later date-it’s a breeze! The staff at the ticket counter and terminal are very nice, friendly, helpful and knowledgeable. Onboard, the team is top notch service all the way. Not had a late or delayed flight yet. The planes are new, sleek, modern designs, very comfortable seats, kept very clean, excellent options for food and drinks. Everyone is happy, welcoming, positive attitude and very polite. I give Breeze 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Keep up the great work!! 🥳🙌

Just downloaded app, whoever designed must have never tried to use it. Saved my information, loaded my wife’s information as a guest and it doesn’t save. Start a booking and at the end they want to book me a rental car I don’t want your car, so it knocks me out. On website it says the “Nicest” Breeze Ascent bundle includes a checked bag no where in app is that available to select. Marketing and app development forgot to talk to each other.

I would like to share my absolute horror story with everyone,I booked a dream vacation for my children and myself,Booked airline tickets on breeze thru kiwi,com,We arrived at the airport our departure day only to find out we had a small delay,Then another,And another,We we’re finally loaded on a plane to sit for an hour only to have the pilot come out and say that we missed our window to land at our arrival airport,Neither Breeze or Kiwi would answer any of my emails or calls,No offer of room or food vouchers,Our dream vacation is now half over and he haven’t even been there yet,My kids are devastated,I saved 2 years for this vacation as a single parent and they don’t even care

So glad you are Vero to HPN. Hope to see Islip to Vero soon. Plane is clean and very comfortable If you have the app it is easy to communicate on app. Not easy to call anyone. They let you know in advance if the flight has a delay. There is no charge to charge for flights. Don’t bring overhead it’s almost the same price as a checked bag. Bring snacks for your kids. Staff of friendly but stewardesses could look neater and more professional. They wear fleeces and look sloppy. Have flown 4 times with my husband and love it. Will continue to use it.

Our pup loves traveling the direct flight from Pittsburgh to Providence. She sleeps comfortably in her carrier under the seat and has plenty of room so that her carrier is not squished in a tight area. All of the planes seem to be newer and some still have the “new plane smell”. We are so grateful for the direct flight from Pittsburgh to Providence - a let that we often fly. Thank you Breeze for making our trips easy for us and for our pup!!

I’m a seasoned traveler flying with Breeze for the first time tomorrow and was looking forward to trying the airline. I’ve not been able to locate my trip at all in the app (just like many others I’m now reading). No live customer service available to help ANYWHERE. The suggestions are all dead ends leading to bots with no answers. Currently trying to check-in for three hours with no success! This is MOST STRESSFUL! Breeze has already lost my future business and I’ve not even been on the plane yet. I just hope they didn’t skimp on their quality of pilots like they did on customer service. I will certainly be letting others know to stick with their chosen airlines.

DO NOT book through breeze airways! There is NO CALL CENTER, and can only be contacted via text or email. They are a complete scam! I booked a roundtrip from Los Angeles to Rhode Island directly through breeze airways for the passing of my grandmother. After I put my card through I got an email for only the RETURN flight. Try texted them about it and they claimed I didn’t book through them directly and to add to it, the email and name linked with the flight was not even me nor my email!! So I responded to them to try and clear it up (again ONLY through TEXT) and their response was to cancel my flight without even confirming it with me. Now I’m stuck looking for an over priced ticket.

Unable to perform basic tasks including online check-in. When I go to view trips, there is no trip listed if I add in the confirmation number that I received in my email inbox it’s still does not register that I have a trip and I am unable to check in. If I try to check in online, I have a similar issue. At least online I get some kind of feedback when I try to enter that confirmation number however, the fly in fly out notification happened so quickly you can’t even read the entire text. I had to try it three or four times and take a screenshot in the second that it popped up. What a joke.

The first couple of times I used Breeze and the app, everything worked seamlessly and I thought “this budget airline is working great for me.” Well that has since changed with my girlfriend constantly having issues and delayed flights to come down and see me followed by myself having frequent flight and application issues. It’s honestly a miracle whenever the app decides to work because I do think the interface keeps it clean…when you can actually click to book a flight or even see the flights you already have booked. I get it, they’re probably cheap for a reason but in this case, don’t even have the app up.

Breeze was the absolute BEST airline we have ever been on in our lives! We did not expect to receive the incredible experience that we did! We had SO much room, the seats were so comfy, it was so spacious, and we had so many full size snacks and drinks to choose from! The flight attendants were also SUPER kind. We absolutely loved the experience and will fly breeze every time we can!!!

Breeze offers great fares and a southwest like ability to cancel flights at anytime. They also fly routes no other airline does so there’s a lot of value there. The app however, while simply laid out, is really buggy. Hard to tell if you’re logged in or not. Half the time your profile doesn’t show up in top right. Booking tickets can be hit or miss. Cancelling is the same. Hope they can improve the app experience especially since their is no phone number to call.

First time flying breeze airways and the last! Our flight was delayed 2 hrs and it sounds like the airline knew well in advance it would be but didn’t notify any passengers until 5 min until our scheduled departure despite acknowledging the destination airport was down a landing runway for weeks due to construction. They basically booked the flight & didn’t tell a soul until you’re trapped in their terminal and past the option to cancel for the refund. Plane smelled like a locker room and was missing interior panels in multiple areas and looked like it hadn’t been cleaned inside or out in weeks! I needed a shower as soon I landed to get rid of the nasty smell I had to suffer through for 3 hours! Their customer service is useless if you can even reach someone! The disclaimer you get what you paid for doesn’t even come close to this flying locker room! Do yourself a favor and pay the extra $60 and use a more established provider

i booked a flight to come see my friend thinking all was great because each ticket was only like 60 dollars. mind you, i am 16 and traveling by myself. the app was fantastic about alerting me about delays. but that was the problem. my flight got delayed 5 times then they canceled. i drove over an hour to get here so i had to get someone to come get me. then the next day we all came back to try again. delayed 4 times until we finally left at 2pm when we were supposed to leave at 11am. i am now on my way back home and am again frustrated with this airline. we were supposed to leave at 7pm but it is now 10:30pm and we are still sitting there. not only is the delays an issue, the staff wasn't great either. some were kind of rude while others were very nice. only one pilot took the time to talk to us. everyone else did not care. i do not recommend this airline if you are looking for a quick, pleasant service.

So far, we have had no issues with flights. On time, clean aircraft and good crews. However, my experience with the App. has not been good. When I open it up and select “Book” nothing happens. I’m logged in have tried it on several devices. Not sure if others are having this issue, but I go on the web site and book flights with no problems.

I wrote a very nice review because it was new and it boom bang great at first. Now I’ve been home for a week or two. I got one of my suit cases and after being told that my second suit case would fly to Syracuse Hancock international airport they ship my last suit case to some random person’s house that does not all have the same address that is on my suitcase tag. I don’t suggest anyone using them because they won’t even pick up their phone or text back saying that they were wrong for doing that and wanting to fix it. So stay away from them. And Breeze grow up and start owning your wrong doing.

I have been trying to book a flight on both the app and the website on multiple devices for an hour. This is the second time in one week that I have not even been able to browse flight on either the website or app. It has been so frustrating. And then you can’t even talk to a real person which is the most annoying part of this whole airline. Unless you are at the airport you will never talk to anyone but a robot that they haven’t even bothered to give adequate responses to. Definitely the on the lower end of “nice” airlines I have experienced.

So I got on the app to check our flight time and it said we were flying July 29. I knew I had mad the reservation for July 30th. After trying to find a phone number for Breeze and searching for the correct information online - and I could never find it. I canceled our flights for my daughter’s 21st birthday. Only to receive an email that said they were sorry to see us go and not fly with them on July 30th. The app had our information displayed incorrectly and I could not get any help. I hope my rebooking later this year turns out better than this attempt

The app will let you search for flights and even attempt to let you book. Got all the way to pay for the flight then no luck, kept getting message can’t process the request. Same thing on the website, but after two tries on web site; success. Came back to app and it recognized the trip was booked and was upcoming. Really wish the app would have worked and made it easier for booking.

Tried to book a flight for the family. Made it through the baggage and all the way to the birthdays and then they wouldn’t let me change my 14 y/o son’s ticket from child (up to age 12) to adult. I would have to go ALL the way back and start over and put him in as an adult ticket. I was 15 minutes invested at this point, so I scraped the plans and booked with another airline. The Breeze app should’ve just changed the ticket to adult after I entered his birthday, if that’s their thing. Because wasting time-isn’t my thing.

I recently booked a trip through Breeze and downloaded the app right away. My flight was canceled, and while scrambling to figure out my options, I tried turning to the app for help. Big mistake. The app continued to report that my flight was on time as scheduled. Not only was this wrong based on the cancellation email I received, but the app’s flight times were completely wrong. The app had me taking off at 1:30 PM and landing at noon the same day. If I were to rely on the app info, my trip was still scheduled, and as an added bonus, I’d be traveling back in time!

Prices seem good for this airline. The app is a problem. It loads slowly or doesn’t load at all. It never keeps you signed in or freezes when you try to sign in. I’ve deleted it and redownloaded; I’ve made sure everything is up to date and there has been no change in how the Breeze Airways app works. If they want to make this work, they got to update and fix the bugs. The app needs to be more user friendly and easy to handle. I’m very tech savvy and this app has been a complete frustration. I’ll up date later with the flight situation.

Keeping this review specific to the mobile app because I think the overall company is better than two stars. That being said I know I could have designed a better app solo than this one. Logs you out constantly with no Bio Auth has to be the most annoying part (missing feature) of them all. Outside of that you experience weird pattern after weird pattern. Booking flights on your phone has been done before. Don’t reinvent the wheel and keep it simple.

Honestly terrible app, makes me debate if flying breeze is worth the cheap price. Have tried several times to buy a flight in app, and I cant because the app won’t allow me to login in. Not like I am receiving a login error, the account login page will not load no matter how many times I close and relaunch the app. Appears to be no way to make a purchase without logging in, but the glitch makes it impossible to proceed. 1 star seems harsh, but the point of the app is to be able to easily purchase flights… if you can’t accomplish that, the app is worthless.

Very frustrating trying to book a flight with multiple error messages of “unable to process” even though all fields were filled in properly. Then when I just left the app and went back in my credits were gone and you can’t call anyone. Fortunately I was able to get the credits put book after a brief text interaction but I would prefer the option of talking to an actual human being from the start.

After 14 years and 4.2 million miles with Southwest, I’m DONE with that relationship I’m desperately looking for a new carrier to switch loyalties — so I am trying Breeze since they’ve got new directs from east coast to the southwest that I travel frequently However - app is crap. Can’t login really. Hangs up. Times out. Can’t do anything really with it Once working, understand you cannot check in nor can you forward your itinerary to another email address (a big benefit of other airline apps) PLEASE fix this —- Southwest is losing top customers by the hundreds Breeze has an opportunity to pick up many of these travelers —- but you have to deliver on basics. The App is a HUGE basic piece of the deal. Get this right, deliver fights on time, and you’ve got a real shot of unseating Southwest in short order

I’ve flown with breeze several times. The app has had trouble the past few months. I can’t book or check trips without logging out, deleting app, redownloading, signing in and then giving up and trying another day. I’ve reached out to costumer service and they ask me to do the same thing each time. I don’t like writing negative reviews as a small business owner, but this has gone on too long. Address these issues and I’ll adjust my rating. It’s not the ride, it’s the app. Hope it’s fixed soon and y’all will see me more.

When I tap on the My Trips tab at the bottom or from the sidebar, it shows no indication that the page is loading. But when I put the app into the background and come back to the app ~3 mins later, it shows the My Trip page loaded. There really should be a UI change to indicate that the page is loading, or expedite the load because as a user, I had no idea if the page was loading or not.

I booked flights for a family vacation, and to attend a wedding, lucky booked well in advance. This evening I received a text message informing me that all of those flights were summarily cancelled! Alternate flights for the same itinerary are now mostly booked, leaving me with options for very inconvenient travel times at far more expensive rates. Don’t download the app! Don’t book a flight with these charlatans! Use an established carrier unless you want to play roulette with your travel plans. Awful! They will go out of business.