We’ve been with BrightStar for some 12 years now when we worked for the State of Florida, but when we retired and moved to North Carolina we kept this great bank. The customer service and all their personnel are fabulous and they treat you like family. They are unparalleled in service, convenience and efficiency. We highly recommend this great institution.
Why was this app updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted. Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using this app for over 4 years. I cannot believe someone actually thought this update was an “improvement.”
I wish it actually sent you balance notifications like what you actually have in your account instead I have to go in every time just to check. It's a bit inconvenient. I’ve even set it to notify me of the balance and it just tells me that it’s met the criteria but not the actual balance. Makes keeping track of your finances that much more tedious. I don’t put all the blame on the app but rather BrightStar itself. I like being able to see my account faster instead of using a browser but I have to type my password in every time and I have to do things manually it’s kind of annoying.
This app has lots of problems and will cause overdrafts if you aren’t careful. It shows pending charges but only some of those charges are deducted from your available cash balance- so you have to add all those charges manually and find your correct ledger balance— finding that isn’t easy because it also shows charges out of order at times. For mobile deposits, they only show 2 statuses- submitted and accepted- there is no indicator that a deposit is rejected and there is no indication that an accepted deposit is on hold. I don’t recommend using that feature. I love the people at the branches, but this is the worst banking app I’ve ever used.
As soon as this app and your mobile banking website offers transfers with Zelle, I will make this credit union my main banking option and I will set my direct deposit with you, because I love all the perks you offer. I just simply cannot afford waiting 3 days for a payment to be delivered to another person, at another bank. Update: All the updates included the touch ID and having a user name are very appreciated. I still miss Zelle, someday it will come.
It would be very helpful if you could send message alerts using customer phone number’s to what their daily balance is. Also send an alert when their debit card has been used and where with new balance. This way we can keep on top of our account better. Other companies like Netspend do this. It’s so helpful. Also, how do I print out my account info? You don’t have a place to push print.
I have been with BrightStar for over 10 years and throughout the years i have nothing to complain about. I especially LOVE how they protect me and my money, if the system notices something unfamiliar they will not allow that payment to go through. Thank you so much BrightStar for the wonderful service i’ve received through the years🙋🏾♀️
My husband has two other banks and I can honestly say his apps are not as fast as mine the moment I take out put in or make any changes to my account it instantly shows on the app I love the fact that it’s real time I’ve never had any problems with it I cannot say that for my husband I wouldn’t change for anything
The BSCU app is very functional and intuitive to transact business. Almost all good - great service. My only criticism would be regarding the optics used to deposit checks. Acceptance rate could be a little better. 2x I had to go to bank in person, because the deposit would not work online. Very minor matter.
Overall the app works great but I have been unable to do mobile deposits for months. Continuously getting an error that it’s not signed or marked for mobile deposit. This issue has been reported with no success. There are not very many BSCU Branches or shared credit unions available in my area so without this feature, I am forced to deposit money into a different bank account which delays my financial goals and restricts my use of funds.
I have used the BSCU app for years to manage our accounts and to stay on top of payments and transactions. It’s super easy to use! I make car payments and check on our finances easily from my phone all the time. I love this app snd the convenience it provides!
I have enjoyed using the app, but sometimes it has been a bit slow to get to my accounts , when I needed too the most. I’m a over the road driver and sometimes I can’t get to a Publix up north and I need the app to respond as que. An as of lately it doesn’t update after transaction leaving you with a false account balance
I like banking with BSCU. It’s convenient to my home and the staff is super friendly. I like the app but the online check deposit does not work properly, that’s why I gave 4 stars. It will let you take pictures but won’t deposit the check…very frustrating. Other than that, great banking.
My only real complaint is the ability to deposit checks from the app. It has to be perfect and takes way too many times for it to accept the pictures taken. My other bank never had this many takes to deposit a check. It is very frustrating.
The application is not as up-to-date as others, it is not as easy to follow as the product or other needs. Also, Zelle is not available to make easy transfers. The transfer option makes the recipient click to accept and other steps. This is not as easy and simple when you have to call clients and show them how to accept funds. Overall, not happy and feel that updates should be done.
The app works. It's extremely basic and needs work. For instance, when using the bill pay feature, the date does not default to the soonest available. It's up to the user to guess - very annoying. What took my review from 3 to 2 stars is I made the effort to try to find somewhere to submit any requests for enhancements. I just keep getting routed to the BrightStar Credit Union main page. Really annoying.
The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great
This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer
Mobile deposit feature is absolute crap. It consistently fails with a message about wording required. The app tells you to put: For Mobile Deposit Only at BrightStar Credit Union. BUT, when you do so it WILL NOT upload, saying you MUST use: Mobile Deposit only at BrightStar CU. BUT, still a fail! It just keeps REPEATING the same messages over and over…until you drive to the bank.
This morning I called for some info and help with accessing account online. I had the most patient gentleman named Chan help me through the process. He made a technologically intimidating experience for me a pleasure because of his demeanor and patience. Kudos to Chan!
The app is ok. I can log in and it shows my balance. The only issue I have with it is it doesn’t bring you to the login screen the next time the app is opened. I have to force quit the app and reopen it again. Must be a bug on iOS.
The lines are always long, the service is always poor and if you use the drive through it’s even worse. This is a secondary back to deposit my cash tips. Searching for and alternative! Once depositing a check which was fill out with the expectation of writing in the amount fifty dollars. Like I said, not good enough…
BrightStar Credit Union Mobile Banking allows you to check balances, transfer funds, view transactions and check messages from anywhere, anytime. It’s fast, free and available to all of our online banking users. With this app you can do the following: - Check balances 24/7 - View pending transactions - Create, approve, cancel or view funds transfers - View transaction history - Send and receive secure messages - Access branch hours and location information