Can’t tell the difference between deposits and withdrawals under ‘recent transactions’ and other functionality issues not to mention their phone system repeatedly hangs up on me and their “press 1 for call back” feature doesn’t work!
Horrible. In decade I’ve never had an iPad lock up until this app. Once in, the account balances and plan years are confusing and not accurate (shows more money in current year, shows two entries for previous year. One says zero which is wrong the other show a dollar amount which is wrong). When submitting you have to trick app/click off like exiting any other app in order to get option to submit claim. After an hour and finally submitting claims the recent transactions show nothing. They appeared successful but were they?? No one knows. Devs must not live in this country or in real world - we get email receipts in todays world yet you cannot upload a file, only a photo. What?!?? So load up and screen shot? Dumb. Waste of time. Really a joke and I would never use except for fact we have no choice. Perhaps that’s why devs don’t care about quality.
Product not accepted at Sam’s Club even though Sam’s accepts such products (HSA/FSA CARDS) and other credit/debit providers same as Master Card (this one) Additionally, Bri is unwilling to provide a list of in Network retailers where this product is accepted. Customer support told me to do the check and see method. I am expected to drive to the store and walk through the store and then attempt to check out and if that fails, I have to do it all over again. This product is not worth the money it gets. Intentionally by default difficult!
My employer recently switched to BRI for our FSA and HSA accounts. I sure hope it saved the company a pile of cash, because the service from BRI is awful. Cards weren't even sent out until 3 weeks into the new year. There's very little information that comes with them about how to use them and differentiate between HSA and FSA dollars. Their website and app are both poorly designed, glitchy, and provide little if any useful information for employees. In short, I wouldn't recommend this provider to anyone.
This app is pretty bare bones. It has basic functionality and works OK some of the time for those basic functions. However much of the time the app is unstable and just shuts down midway through submitting a claim, etc. Looks like it has been over a year since the last update so clearly BRI doesn’t care much. And it doesn’t help that it is challenging to get human assistance when calling customer service.
Previously I thought this was a good app. This week my information was compromised through this app. Their appear to be only a few people who use this app. I deleted the app after I couldn’t login. I tried reinstalling now when I try to reinstall it is asking for my login information before I can even download the app. This is not kosher. I don’t trust this app. I couldn’t press a star so my rating is 0 stars.
This app is really poorly designed. Cute icons - but you can’t really do much. Once you file a claim you cannot go back to edit/upload more documents (it takes time before I receive a receipt for a bill paid online). Nice idea. Poor execution.
This app is not very useful for reviewing claims, checking payments, and determining why a claim was denied. It’s not nearly as useful as the previous providers app. Needs some serious work as does the website which should be optimized to view on a phone.
I tried to submit a commuter receipt today from the train. Cool concept. I was able to take a pic of the receipt but the dates are limited. Dates in 2014 are not an option only 2013 and 2012. When will you update that?
This company is awful. I’ve sent them 5 emails, tried chatting with them, tried calling them (on hold for over 2 hours) and simply can’t get through. My claim was approved but was never paid. What in the world is going on over there. Please stay away from this company they steal your money.
BRI is awful. The customer service is useless. They are unresponsive to emails and inquiries. Call wait times are 30 minutes or longer. The site is hard to navigate and understand. Employers, stay away.
Tried 4 times to submit a claim for reimbursement. Receipt follows all instructions but keeps getting rejected. Chat function on website doesn’t work so can’t get help. So tired of spinning my wheels to access my money.
I’d give this app ZERO stars if I could. There needs to be a way to indicate what type of claim is being submitted. Using the app, I was submitting a claim for reimbursement of my deductible. With help from BRI’s customer service, I submitted the EOB from the hospital where I recently had surgery. By clicking on “SUBMIT FSA/HRA CLAIM”, I submitted my claim for $1500 reimbursement from my employer. Nowhere was I asked to specify if this was an FSA or HRA claim. I had $500 in my FSA account that was being rolled over for the new year. And after waiting the designated time frame, I was reimbursed $500 - not $1500, and my FSA account has now been depleted. The benefits I have with my employer states that after I pay my share of the deductible, my employer will pay the rest. I’ve paid the full deductible and was following the instructions of BRI’s employees. I’ve not renewed my FSA knowing that I had $500 in the account to use this new year. Not only has BRI emptied my FSA account, they haven’t followed the benefits that I’m entitled to. I’m now needing to get this fixed and wait even longer to get my reimbursement all because the app didn’t have a way to differentiate from an FSA or HRA claim. This needs to be addressed. These are peoples lives you’re dealing with - something needs to be done.
This app is very easy to use, and is essential for when your on the go, I personally read the reviews and was skeptical at first but once you actually download it and login to your account it had everything that a mobile app should have with your account information and love how easy it is to submit claims and requested receipts def recommending this app to everyone!
From the login process to the submissions the process leaves much to be desired from this clearly legacy provider of services. When launching the app, you can see it has not been updated for any of the recent devices based on how it scales on the screen. The login process is the same as the website, with one exception - you can set a 4 digit PIN, but good luck if you want this to stay working. They will arbitrarily expire it based on the app having trouble connecting to their servers. There is no ability to remember your login information without the PIN and absolutely no access to Touch ID. The navigation requires the same Byzantine process as the website making data hard to find, balances hidden and transaction details not easily accessible. Even after you submit receipts it will not clear the need for the receipt or give you detail of if it was accepted.
I submitted three FSA Claims using this app. Not only were they never paid, there's no record they were ever submitted. It let me walk through all the steps, never displayed any errors, but I noticed at the time that none of my claims appeared in the submitted claims list. Total waste of time. Also the navigation was designed by a crazy person. It was really hard to find the FSA claim form---I basically had to tap on everything until I found it. Maybe hidden on purpose because it doesn't work? I use many transactional apps that are far more complex, but this one wins the prize for hardest to use.
The app opens up fine. Created a pin and can see all my info. Tried to put through a claim for reimbursement. Tried a couple times and got one to take and received the check today. This was great! Tried to upload again today after receiving my check for the other dates and keep getting 'enter start date' as an error. All date are entered correctly. Please fix this as its a great tool for sending in reimbursements.
If you are not Apple intuitive this app will leave you with not processing your claims! No directions on how to operate the app.......lacking is best way to say this app is poorly produced for first timer. The phone help don’t listen well so how can they help you? I will make my hr people aware they need to improve this app or hold classes for new comers to the app they have the responsibility to the employees. BRI get your act together!
You can’t even do anything except see your current balance. The last update erased the option to submit any sort of document. Don’t waste your time downloading this useless app. Sad a benefit program can’t even offer the benefits of their company in a generic app.
I get a successful login maybe once out of every 15 tries. Parsing errors. I have had to uninstall and reinstall maybe 10 times now to just check in in things. It worked great for about a year but the last few months have been terrible.
This is not only the worst app for submitting FSA, but the worst FSA benefit company I have ever had to deal with. I had been using the app, because no real alternative to submitting claims. It decided to submit the last 2 claims I placed twice! Now I will have to deal with calling the company and be placed on hold. Waste of my time. Wage Works is FAR superior.
The app was working well before the last update. I was able to check my balance and submit claims. Now loses all the login info after you close the app. The pin you create doesn't work anymore. It doesn't function at this point.
Straight up doesn’t work. No matter where I am or what WiFi I’m hooked up to, it won’t even log me in (and I’ve tried over a span of MONTHS). The interface looks like the visualization of 90s dial up. It’s just wasting space on your phone. Look online for your balance. #theytried
This app is basically useless for me. I only have dependent care. The app does not show any useful information like balance, claim status past claim payouts. Not sure why this app exists. Just takes up space on my phone.
App is just so plain. Screenshots showed many features like scan, claims, etc., but can’t find none of them in the app. Look onto its latest update history said 2-3 years ago back in 2016. Not sure if the app could keep its security up to date.
BRiMobile is a secure application for on-the-go access to your tax-free benefit accounts from Benefit Resource, Inc. Whether you need a balance, want to submit a claim, or have requested receipts to submit, BRiMobile is only a moment away.