BuildingLink Resident App

1.8 (57)
100.1 MB
Age rating
Current version
Last update
8 months ago
Version OS
12.0 or later
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User Reviews for BuildingLink Resident App

1.77 out of 5
57 Ratings
2 weeks ago, dustin91
Latest update breaks notifications
Now, when packages are delivered and entered into our building’s system, we only get notifications sporatically, and no number of deliveries are listed on the main page like they used to.
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1 year ago, Thepeacekepr
Do NOT get this system for your building
The app is buggy and in the several years using it, it has NOT gotten better. AVOID. 1. Push notifications have NEVER worked. Seems this would be important since the core function of this is to notify resident of package delivery! FUNCTIONALITY FAILURE 2. Using the app to see if packages arrived also fails often as “sync failed” so basically another FULL FUNCTIONALITY FAILURE 3. It always never marks items in Bulletin boards as “read” so seeing new items is a chore. It’s is such a basic functionality why does it not work?! Building boards and owners avoid this system and it’s failures. It is frustrating to both residents and staff. AVOID AT ALL COSTS
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2 years ago, GeoRitt
Don’t update beyond 12.0
Help all of us who can’t update our IOS beyond 12.0. I have an iPhone 6 and can’t get a newer phone for a while. My building uses this service for deliveries etc. We are all going through a pandemic and quite a few of us are stuck with older IPhones that still work! If you do update, is there a website you can give us that will provide the same service?
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7 months ago, Frustrated 34567
BuildingLink enhancements
The app has been very helpful. We like to inform our receptionist of future visitors, including both service people and guests who are not overnight guests. There is no option dedicated to that. The temporary access workflow, which I use for this purpose, is clunky and not quite tailored for this. It also defaults to an end date of tomorrow, but it’s not clear if this means at one minute past midnight or the end of the day. All of the date selection lists should include the day of the week. I often know that someone will be coming on a certain day this week or next week. But I have to look at a separate calendar to ascertain that date because the app doesn’t use a different date selection workflow that show date and day.
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6 days ago, nyc&me
Pretty awful and buggy
Trying to submit a work maintenance request - always fails since it doesn’t seem to recognize I’ve inputted info needed like location of issue, type of issue etc and I can’t submit. What’s the point of the function to report issues that need fixing in apt quickly if I end up having to manually call anyway? Same for setting up payments etc. Mobile functionality is buggy and trash. Get it updated and fix it guys!
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2 weeks ago, jjhhgfdtuu
Removed from screen
While this app may be useful for managers, it is useless for residents. It does not allow accessibility adjustments for visually impaired nor does it allow system settings to transfer. Functions available through website are not available through app. I have removed this and when I do wish to use it i will stick with the website. It deserves zero stars.
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2 years ago, Mari-luVA
Needs more functionality
There are many things on website not available in app. If I want to send communication to management, I need to leave app and go to website. App should include as much website functionality as possible.
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2 weeks ago, Ericofthedead
Want your package? Sorry but the app is down.
Our building forces us to use this app for everything, from reserving the gym / rec room to releasing deliveries from the package room. Unfortunately the app either stalls or just doesn’t load half the time. Want your mail-order contacts? Sorry the app is down. Need to use the gym? Sorry can’t, the app is down. Complete garbage.
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1 year ago, algjk940335
Push notifications still not working
Push notifications for packages and other events are my only reason for using the app. I’ve tried reinstalling and toggling settings multiple times. Several other reviewers mention push notifications not working, so I suspect something needs to be fixed.
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2 years ago, FlatFootFete
Prior Versions Worked Great, Then This
I rely on this app quite a bit to coordinate building services and deliveries, but the most recent update limits my ability to use the Amenities button.😠 I look forward to the improved update.
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12 months ago, swdut
Security Risk*
I recently upgraded my iPhone to a 14. While the new phone was updating an alert came up from Apple that stated there was a security leak associated with this app. I changed my password and then deleted it. I got the same message as others when I first downloaded it that ‘sync failed’. Nothing worked to remedy it. Horrible app.
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2 years ago, MDH1123
Push Notifications Not Working
Even though I have push notifications enabled both through the app's settings and the "Settings" menu on my phone, I am not receiving push notifications.
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2 years ago, Lab Sheet
Push notifications haven’t been working for a long time
This is an important part of the app that isn’t functioning at all.
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2 years ago, Mujd96
Push notifications don’t work
This is probably the most important reason I want this app—so I know when I get deliveries. No matter how many times I disable and enable push notifications it doesn’t work. Without this feature I may as well just delete this app.
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2 years ago, JacKatRN
No longer have access/app crashing
I log on but the app states that the sync failed. I am only able to see a blank screen. This is rather frustrating considering I have been using this app since 2016. I’ve uninstalled and reinstalled to no avail. What gives???
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1 year ago, sir_chaos
“Sync Failed”
I couldn’t get any notifications since days ago. The app kept saying “sync failed”. I logged out and tried to log in again but it would let me. It says: “data couldn’t be read because it is not in the correct format”
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11 months ago, anna_bklyn
Cannot upload photos on posts
When you click on the picture icon to upload an image it does not work. Which makes it impossible to show others what an item looks like.
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2 months ago, nicole alia
No more photo access
Can’t upload photos after recent update so have to email management separate if you want to share a photo, defeats whole purpose hope no one is actually paying for this app
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2 years ago, elelel6565
Push notifications not working
The app no longer gives me push notifications especially for deliveries. I have uninstalled and re-installed, and also signed out and back in. Please fix this ASAP!
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2 years ago, fabio.solis
Needs and urgent UI Refresh
This app is nice but has the interface of an iPhone 3G. Seems that got lost in time.
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2 years ago, FI^D%$EI&KLU
Library docs - no print option
Why can you NOT print library docs (on iPad version)? Many associations use this area to store meeting minutes and budgets for residents/owners to review. Printing these documents is a necessary function.
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1 year ago, UGA in ATL
BuildingLink Outage
BuildingLink has been down for over 30 hours. The app & website look very outdated & the app doesn’t have all of the functionality of the website.
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2 months ago, Oregon Pinot lover
Won’t update!!!
I have to delete this app every day because that’s the only way it will update!! Unbelievable!!!!!! Nothing has changed- I still have to delete the app every day!!!!!!!!!!!!!
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1 year ago, f0i
Constant problems
Th app and website have been broken for days now. I have important deliveries but my apartment has refused to release my packages to me because if this.
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2 years ago, Rich08
It keeps crashing!
Please fix this app. It keeps giving me an error about not being able to sync .
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10 years ago, Jmz2tmab
App support could be better
The app idea is great, however, functionality is still not fully developed. It would be great if the following efficiencies are added. 1) update alerts from profile page to have notifications sent only for select features ( eg notification of the incoming package). Currently, notifications, if turned on, are sent for every item posted in marketplace, or any changes made on the site. 2) marketplace - when clicking on the description line, the page that opens shows long paragraph of Latin words starting with Loren ipsum... Please fix- marketplace feature is useless with this glitch 3) app is missing a number of features available via web portal. I only find it useful to check (manually) if I have any deliveries waiting. We had a major incident on the property recently that initiated lockdown. Building link was not utilized ( but could have) to disseminate alerts. Also push notifications for select features such as community newsletters or important announcement is still not available. Resident to resident messaging should be enabled. Resident database should be available via app with search function.
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5 months ago, ellp1234
Not a useable app
I’m not sure if this is the new update or something finally broke, but this app is not useable. I cannot log in, and it simply fails to sync constantly.
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8 months ago, Pepecaseres
App just doesn't work
It has been unavailable for months and no one seems to care
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6 months ago, Barneythedog
Horrible app
Been trying forever to reset my password and, every time I think I have, the app tells me it’s wrong. Garbage.
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2 years ago, NYCDallas
Latest version stopped syncing for me.
This app is truly terrible.
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2 years ago, rodmsp
How do I create an account?
Not clear
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6 years ago, akash rathi
Review v3.0.0
I updated the app to v3.0 on my iPhone and the app has got a better feel as compared to before. But couple of things which are still broken and need to be fixed especially in the marketplace tab which I have played around with: Send message doesn’t work at all this completely breaks the purpose of having marketplace as I’m not able to contact with the people who have posted, neither can I see their email address. Enable copy option for description text as many people post their phone number in the description and it’s usually efficient to copy the number and then call using the copies text instead of writing the number on a paper or going back and forth between the app and dail pad. Also it would be good to have some type of sorting functionality in this tab, a helpful one I can think of is by posted date, as the older items might have already been sold.
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10 years ago, Rasuel
Basics missing - Need notifications
This is the first time I've used it, but I see from other reviews a previous version did what I'm looking for. Not only does the app NOT push notifications, but there are no badges. You must open it to see anything. That rather defeats the purpose of use. I might as well wait for my building to email me 'cause I'll check my email more often than thinking about opening this app. Plus, it doesn't allow basic stuff like changing preferences. I do like that I can submit maintenance requests, but that doesn't completely sell the app.
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7 years ago, frenchbelle
Very Useful--can be better
3 buildings that I have lived in in New York use Building Link, and I find it very useful to communicate instructions with our building staff, and to see who my neighbors and full building staff and manage my are. There are many features that I do not use, only because they are not used by our building (I.e. Relevant documents are not posted in the library and not many people use the listings so they are not that helpful). I think if Building Link had ongoing training to helped building management and residents see/learn how to better integrate the app, it could be a very, very, valuable and value-added asset to buildings. Also--the interface is not very visually appealing--it feels cheap and dated. I think a rebranding to look more premium would be helpful to their marketing efforts.
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7 years ago, dave yahoo accnt
very nice and very useful..
I came from a condo complex that didnt have any real management app like this. It was a mess...nothing got done because there was no way to enforce tracking of items. I tried to get the HOA board to use Trello...which is a neat app, but the board was stubborn and wouldnt use it. I am now in a larger complex that uses this "Building Link" app and it is just "what the doctor ordered". It has a number of useful features, all of which we could have used at my old complex. I dont know how much it costs the HOA, but all I know is that from a owner/tenant point of view, it really helps keep everyone informed and feeling like the board/ management is actually on top of things. That keeps people happy. Good job Building Link.
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3 years ago, bluetoucan
Provides most of the info from the web version
I’ve just started using this app, but it seems to be almost as functional as the web interface. So far, the only big thing I’ve noticed missing vs. the web version is a view of existing reservations (you appear to be able to submit your own reservations but not able to view any existing reservations by others, which would make the app much more useful for me). I haven’t tried submitting reservations or other requests. Bulletin Board seems to display perfectly, which is big for me (I haven’t tried yet to respond or message via the boards). I’ll update if any significant usage issues, but to me it seems good so far.
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4 years ago, Dg3314
Latest version is awful
Keep getting signed out. Keeps asking me if I want to turn on notifications, even though I already have them on. Keeps shutting down. Told BL the issue and they said to call them. I don’t know what else I need to say. They know what version they have, the reviews say the same thing, and that’s all the info I have. Very frustrating because it worked for about a month perfectly and now I don’t get message notifications during a pandemic and it’d be incredibly helpful to do so. Update 6/3: There have been updates to the app since my last review. I’ve communicated with the team as well as sent them screenshots of my settings, but notifications still don’t work.
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5 years ago, bw013
It’s OK
The app was recently given a more modern look, but it and the website could still use some work. My most frequent use case for the app (and I’m sure I’m not alone) is package delivery notifications. The deliveries list does not update in the background. You have to open the app and wait a few seconds. Also you cannot click on the tracking numbers to see the origin and get some idea of which delivery it might be. Please add these features, and if you really want to delight your users also add an Apple Watch complication showing new package count.
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13 years ago, iPhone Smitten
A great app from BuildingLink!
I wrote a review exactly 1 year ago. I love this app and still do. Very useful on the go. Back then I mentioned the missing access to the Bulletin Board. As of today the complete Bulletin Board is still not accessible. Market Place is just one of the postings on the Bulletin Board. I do not see Announcements, Housing, etc. and also the rest of the Building Info like Building Library, Communicate with Management, etc.. It would be nice to be able to access everything on the go.
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7 years ago, W. Hawkins
It's great for those of us that know about it and all the ways it can be used. Our awful management company has not put out anything to "all" residents - introducing the system and explaining how it can be used ... hardly anyone knows about the app, or its full capabilities. Please add more categories under Market Place, like wanted, services, etc., ... also, it would be great to know which occupant has a package in our unit ... after all everyone is registered as individuals. And, a notification (signal) of any changes, postings, and packages would be wonderful.
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14 years ago, AdeleK33
BuildingLink ROCKS!!!!!!!!
BuildingLink is AMAZING!!!!!!! I LOVE getting emails when I get packages or being able to submit maintenance requests online. It's soooo easy to go online and alert my doorman when I'm expecting a visitor. ALL my friends have BuildingLink and now I FINALLY have it too!!!!!! And the BuildingLink iPhone App is a PERFECT addition to your platform. It makes using BuildingLink and managing my apartment more seamless and convenient than ever. THANK YOU!!!!!!!!!
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13 years ago, mag90nyc
Pretty Low-Powered Compared to MyBuilding
The app does allow the user to submit maintenance requests and see package deliveries, but my phone number was incorrect, and I couldn't find any way to update it. Also, the maintenance request feature requires going through a 7-step process (at least the first time) to complete all the details. Other apps allow you to submit a request in 2-3 steps. I also don't like that there is no right-to-left swipe function, or any way I could find to delete marketplace entries that weren't relevant. Apparently they sit there until they expire. Also, there was no building contact numbers allowing direct dial. Altogether, the app is better than nothing, but has about 1/5 the functionality it could and should. At least it's a start.
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13 years ago, NYC483
Needs Bulletin Board
Why this app is missing the bulletin board feature (new library documents, etc.) is baffling. Most iOS apps by design provide some sort of link to the internet and fetch specific information ongoing from an online source. Aside from the marketplace (a great feature), and deliveries, there's really no reason to regularly check into this app. Most features are great for on-the-go use, but I find the "Get Me Home" and "Call Front Desk" options gimmicky and a waste of screen real estate. It'd be great if those options were merged into one icon and they added the bulletin board feature in the extra spot created... I'm glad my building has BuildingLink and that there's even an app to begin with, but the bulletin boards are a glaring omission that should DEFINITELY be addressed in the next revision. Just my 0.02.
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9 years ago, Kcantihwdm
Seems ok to me.
Works well for providing instructions for allowing or disallowing visitors at security gate, although it often skews the people's photos I upload (screen shot from their FB profiles). Also very functional w regard to submitting maintenance notices/requests, and announcements of package deliveries. Lacks valet parking interface, but realize a lot of properties don't have such need. As for the poor review from the Appy award winner...why not offer something actual suggestions?
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4 years ago, fathergoose8
App Reviews Are Misleading
The only reason this app has low reviews is because it must have been pretty bad in the past. I just started using building link and it’s a fantastic application in every way! I almost didn’t download because of the 2 star rating, but I highly recommend using this if your building community offers it.
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4 years ago, ChiTownDave
Now it just does not sync with server
The other problems I previously wrote about have been trivial compared with the present problem, the app will not sync with server. I have not changed my password or other settings. App should really show what the current reservation status is of building amenities! This feature is available on desktop. Can't determine from phone how to plan if I don't know if meeting room or library is available for use. Also, despite my building using Buildinglink's recommended scanning equipment, I'm getting package notifications that are clearly wrong in terms of carrier or missing tracking #s. Its odd that the software scans a package with tracking number that starts "1z" (i.e., clearly UPS) and their software identifies it as another carrier. I've also noticed a substantial delay between receipt of txt msgs and e-mail notifications, and I might get one but not the other.
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11 years ago, Sassy Dee Dee
New resident
I'm a new tenant and I love the app! Love the convenience of KeyLink/Front desk instructions & also receiving notification when I receive packages. I have also submit a few maintenance requests and they have all been resolved very quickly. Much easier than logging on to the computer, even though the full site has many more features.
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9 years ago, celinenme
Needs same features as site
This app would be better if it had the same content as the website does. As someone else mentioned the calendar is not present as well as some of the other website features. An app should be convenient enough so that you don't have to go to the site too. Rent payment is another app I'm guessing due to being a different company for different buildings.
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10 years ago, kinayat
Great app!
Our cooperative is finally starting to come up to speed. This app makes it super easy to read stuff for sale, stay on top of notices, receive alerts when packages arrive for pick up, create repair tickets, read our a PDF version of our newsletter, and lots of other cool things I have yet to discover. Get it and use it ASAP!
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3 years ago, _showalter
Recently updated
I just downloaded this app for my apartment and it’s been great so far. I think the bad reviews are from the previous version of the app which has since been updated. I was able to submit a couple different requests with no issues.
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