BuildingLink Resident App

BuildingLink has been down for over 30 hours. The app & website look very outdated & the app doesn’t have all of the functionality of the website.

Th app and website have been broken for days now. I have important deliveries but my apartment has refused to release my packages to me because if this.

Please fix this app. It keeps giving me an error about not being able to sync .

The app idea is great, however, functionality is still not fully developed. It would be great if the following efficiencies are added. 1) update alerts from profile page to have notifications sent only for select features ( eg notification of the incoming package). Currently, notifications, if turned on, are sent for every item posted in marketplace, or any changes made on the site. 2) marketplace - when clicking on the description line, the page that opens shows long paragraph of Latin words starting with Loren ipsum... Please fix- marketplace feature is useless with this glitch 3) app is missing a number of features available via web portal. I only find it useful to check (manually) if I have any deliveries waiting. We had a major incident on the property recently that initiated lockdown. Building link was not utilized ( but could have) to disseminate alerts. Also push notifications for select features such as community newsletters or important announcement is still not available. Resident to resident messaging should be enabled. Resident database should be available via app with search function.

It has been unavailable for months and no one seems to care

Been trying forever to reset my password and, every time I think I have, the app tells me it’s wrong. Garbage.

This app is truly terrible.

Not clear

I updated the app to v3.0 on my iPhone and the app has got a better feel as compared to before. But couple of things which are still broken and need to be fixed especially in the marketplace tab which I have played around with: Send message doesn’t work at all this completely breaks the purpose of having marketplace as I’m not able to contact with the people who have posted, neither can I see their email address. Enable copy option for description text as many people post their phone number in the description and it’s usually efficient to copy the number and then call using the copies text instead of writing the number on a paper or going back and forth between the app and dail pad. Also it would be good to have some type of sorting functionality in this tab, a helpful one I can think of is by posted date, as the older items might have already been sold.

This is the first time I've used it, but I see from other reviews a previous version did what I'm looking for. Not only does the app NOT push notifications, but there are no badges. You must open it to see anything. That rather defeats the purpose of use. I might as well wait for my building to email me 'cause I'll check my email more often than thinking about opening this app. Plus, it doesn't allow basic stuff like changing preferences. I do like that I can submit maintenance requests, but that doesn't completely sell the app.

3 buildings that I have lived in in New York use Building Link, and I find it very useful to communicate instructions with our building staff, and to see who my neighbors and full building staff and manage my are. There are many features that I do not use, only because they are not used by our building (I.e. Relevant documents are not posted in the library and not many people use the listings so they are not that helpful). I think if Building Link had ongoing training to helped building management and residents see/learn how to better integrate the app, it could be a very, very, valuable and value-added asset to buildings. Also--the interface is not very visually appealing--it feels cheap and dated. I think a rebranding to look more premium would be helpful to their marketing efforts.

I came from a condo complex that didnt have any real management app like this. It was a mess...nothing got done because there was no way to enforce tracking of items. I tried to get the HOA board to use Trello...which is a neat app, but the board was stubborn and wouldnt use it. I am now in a larger complex that uses this "Building Link" app and it is just "what the doctor ordered". It has a number of useful features, all of which we could have used at my old complex. I dont know how much it costs the HOA, but all I know is that from a owner/tenant point of view, it really helps keep everyone informed and feeling like the board/ management is actually on top of things. That keeps people happy. Good job Building Link.

I’ve just started using this app, but it seems to be almost as functional as the web interface. So far, the only big thing I’ve noticed missing vs. the web version is a view of existing reservations (you appear to be able to submit your own reservations but not able to view any existing reservations by others, which would make the app much more useful for me). I haven’t tried submitting reservations or other requests. Bulletin Board seems to display perfectly, which is big for me (I haven’t tried yet to respond or message via the boards). I’ll update if any significant usage issues, but to me it seems good so far.

Keep getting signed out. Keeps asking me if I want to turn on notifications, even though I already have them on. Keeps shutting down. Told BL the issue and they said to call them. I don’t know what else I need to say. They know what version they have, the reviews say the same thing, and that’s all the info I have. Very frustrating because it worked for about a month perfectly and now I don’t get message notifications during a pandemic and it’d be incredibly helpful to do so. Update 6/3: There have been updates to the app since my last review. I’ve communicated with the team as well as sent them screenshots of my settings, but notifications still don’t work.

The app was recently given a more modern look, but it and the website could still use some work. My most frequent use case for the app (and I’m sure I’m not alone) is package delivery notifications. The deliveries list does not update in the background. You have to open the app and wait a few seconds. Also you cannot click on the tracking numbers to see the origin and get some idea of which delivery it might be. Please add these features, and if you really want to delight your users also add an Apple Watch complication showing new package count.

I wrote a review exactly 1 year ago. I love this app and still do. Very useful on the go. Back then I mentioned the missing access to the Bulletin Board. As of today the complete Bulletin Board is still not accessible. Market Place is just one of the postings on the Bulletin Board. I do not see Announcements, Housing, etc. and also the rest of the Building Info like Building Library, Communicate with Management, etc.. It would be nice to be able to access everything on the go.

It's great for those of us that know about it and all the ways it can be used. Our awful management company has not put out anything to "all" residents - introducing the system and explaining how it can be used ... hardly anyone knows about the app, or its full capabilities. Please add more categories under Market Place, like wanted, services, etc., ... also, it would be great to know which occupant has a package in our unit ... after all everyone is registered as individuals. And, a notification (signal) of any changes, postings, and packages would be wonderful.

BuildingLink is AMAZING!!!!!!! I LOVE getting emails when I get packages or being able to submit maintenance requests online. It's soooo easy to go online and alert my doorman when I'm expecting a visitor. ALL my friends have BuildingLink and now I FINALLY have it too!!!!!! And the BuildingLink iPhone App is a PERFECT addition to your platform. It makes using BuildingLink and managing my apartment more seamless and convenient than ever. THANK YOU!!!!!!!!!

The app does allow the user to submit maintenance requests and see package deliveries, but my phone number was incorrect, and I couldn't find any way to update it. Also, the maintenance request feature requires going through a 7-step process (at least the first time) to complete all the details. Other apps allow you to submit a request in 2-3 steps. I also don't like that there is no right-to-left swipe function, or any way I could find to delete marketplace entries that weren't relevant. Apparently they sit there until they expire. Also, there was no building contact numbers allowing direct dial. Altogether, the app is better than nothing, but has about 1/5 the functionality it could and should. At least it's a start.

Why this app is missing the bulletin board feature (new library documents, etc.) is baffling. Most iOS apps by design provide some sort of link to the internet and fetch specific information ongoing from an online source. Aside from the marketplace (a great feature), and deliveries, there's really no reason to regularly check into this app. Most features are great for on-the-go use, but I find the "Get Me Home" and "Call Front Desk" options gimmicky and a waste of screen real estate. It'd be great if those options were merged into one icon and they added the bulletin board feature in the extra spot created... I'm glad my building has BuildingLink and that there's even an app to begin with, but the bulletin boards are a glaring omission that should DEFINITELY be addressed in the next revision. Just my 0.02.

Works well for providing instructions for allowing or disallowing visitors at security gate, although it often skews the people's photos I upload (screen shot from their FB profiles). Also very functional w regard to submitting maintenance notices/requests, and announcements of package deliveries. Lacks valet parking interface, but realize a lot of properties don't have such need. As for the poor review from the Appy award winner...why not offer something constructive...like actual suggestions?

The only reason this app has low reviews is because it must have been pretty bad in the past. I just started using building link and it’s a fantastic application in every way! I almost didn’t download because of the 2 star rating, but I highly recommend using this if your building community offers it.

The other problems I previously wrote about have been trivial compared with the present problem, the app will not sync with server. I have not changed my password or other settings. App should really show what the current reservation status is of building amenities! This feature is available on desktop. Can't determine from phone how to plan if I don't know if meeting room or library is available for use. Also, despite my building using Buildinglink's recommended scanning equipment, I'm getting package notifications that are clearly wrong in terms of carrier or missing tracking #s. Its odd that the software scans a package with tracking number that starts "1z" (i.e., clearly UPS) and their software identifies it as another carrier. I've also noticed a substantial delay between receipt of txt msgs and e-mail notifications, and I might get one but not the other.

I'm a new tenant and I love the app! Love the convenience of KeyLink/Front desk instructions & also receiving notification when I receive packages. I have also submit a few maintenance requests and they have all been resolved very quickly. Much easier than logging on to the computer, even though the full site has many more features.

Trust me I’m a software engineer for a reputable tech company. Probably some kind of nepotism got my building to use this app, or maybe it was free? Steve Jobs is crying in heaven seeing such a pathetic app being published and used in the Apple ecosystem. Doesn’t even have a proper calendar for reserving amenities, each day and time slot is it’s own entry (e.g. Friday 12~12:45pm, doesn’t even have a date), resulting in hundreds of entries. A booked then cancelled slot just dies, and a canceled reservation still counts as a quota used for an individual.

Our cooperative is finally starting to come up to speed. This app makes it super easy to read stuff for sale, stay on top of notices, receive alerts when packages arrive for pick up, create repair tickets, read our a PDF version of our newsletter, and lots of other cool things I have yet to discover. Get it and use it ASAP!

This app would be better if it had the same content as the website does. As someone else mentioned the calendar is not present as well as some of the other website features. An app should be convenient enough so that you don't have to go to the site too. Rent payment is another app I'm guessing due to being a different company for different buildings.

I just downloaded this app for my apartment and it’s been great so far. I think the bad reviews are from the previous version of the app which has since been updated. I was able to submit a couple different requests with no issues.

Love the App and all it can do WITHIN any given residential arrangement. It puts a lot of what I need in my home (and in my neighborhood) at my fingertips. However, I would love a few customizable features more geared to MY needs (e.g. to search all restaurants within a given block radius; to produce an events list, etc.). It needs to be good for the RESIDENT too in order to be current and relevant.

App and icon design could use some better graphic arts design - look and feel seems a bit dated. Buttons / menus use almost comical amount of screen real estate - almost reminds me of old school America OnLine interface. Other than the poor aesthetics, the app is functionally solid and simple enough to be very easy to use and navigate.

Not sure why this app has such low ratings. It always works well for me. Very convenient for keeping track of package deliveries. Completely satisfied with my apartment building’s choice to use the BuildingLink platform and would highly recommend to others.

It does what it’s supposed to do. Lets me know what I need to know and lets me book what I need to book. Never a problem, and enough for me. I don’t expect to spend hours playing around with it because it’s simply a way to get what I want or need, and for that, it’s great.

Everything has worked well for me on this app. I took one star off because photos uploaded to the for sale section are low resolution/poor quality, otherwise it functions well and is responsive. My building staff see and receive everything I have submitted.