Cache Valley Bank

The app makes it easy to keep on top of my account when I’m on the go, at the stores, or out of state. It would be nice if the app allowed me to clear my debit/credit cards for when I am traveling and going out of state so I don’t have to call the bank to do this.

Never had an issue with the app until the last 3 months. The balance is never correct. This has caused me to overdraft, it’s super frustrating. I have never overdrafted before and it’s happened multiple times due to an incorrect balance being shown. I received no help from customer service. They told me I should be balancing my money on my own instead of relying on the app. I understand that, it’s just very frustrating to have this problem only in the last 3 months after using it for 3 years. Will be changing banks.

Very quick and easy access. I don’t have to worry about security either. I can transfer money between accounts easily and always know how much is in each one. I like being able to see also the withdrawals and deposits listens for each account and O can see the whole history of each one.

I’ve tried other banks and have had some difficulty going through their web sight. I’m always relieved I could go bank to this web access, which is much easier.

We have been with Cache Valley for many years. We were just a small business but they always treated us like we had a million bucks in the bank. Roy, Brenda, Brent, Debbie, Emmy, Dustin and the rest of their great employees treated us very well. Cannot say enough great things about them.

The app works okay most of the time. Sometimes it doesn’t work. When a family member opened an account they couldn’t find the app for quite a while in the App Store. That was frustrating. The open really needs features like mobile deposit. It could be a little more user friendly too.

I love the bank, customer service, services in general, really everything about the bank itself. But honestly as far as a bank app goes it’s the worst I’ve ever used. It doesn’t show your bank accounts and credit cards in the app. There’s a separate website to view credit cards. It’s not user friendly at all. And Autobooks is terrible to do any invoicing through. 100% recommend the bank as long as your not planning on using the app very much.

The app itself is fine. It’s just the setup that is annoying. I hate that the financial tools section pops up at the top after the app has opened. If I want help with finances I can find that in the options in the menu.

I have been a cache valley bank customer for about 25 years and am thrilled at how they stay at the cutting edge of banking technology while still always maintaining the small town community feel, care & support🌟

To whom it may concern; As a long time customer of Cache Valley Bank in Logan, Utah, I can say with certainty that their recent app updates are a vast improvement over previous versions. One improvement that goes with saying is the increased font size. I wear glasses for reading and in the past it was difficult to read information even with my glasses on. Since Cache t Bank updates their app, I have had very little if any difficulty reading my account information. Thanks Cache Valley Bank for updating your system/App. Sincerely; Don S.

I have found this app to be very user friendly and easily accessible and capable to maneuver through all of the functions quite efficiently and easily. Thanks to all of you for your efforts in making it doing it this way.

Looks and feels like a banking app from 10 years ago. Also there’s an insane amount of green banner pop ups that come up not only every time you open the app, but every time you click to a different page. It’s 2024, apps should just be better by now..

Easy to navigate . Fast changing from one screen to the next . Always accurate and updated to amounts in each account . Reliable data and information.

When it works it works great. Unfortunately it is plagued with issues. At one point I made a big transfer of money and that amount just vanished and wouldn’t show up in the app. My most recent issue is that both checking and saving accounts have vanished in the app making it completely unusable.

Even before Cache Valley purchased this bank I have use this service for all my personal and business banking. When my wife and I remodeled our home Cache Valley made all the financing possible. Cache Valley is easily a five-star bank!

I am happy to give a five star review once the app has the ability to allow future transactions so I can predict my balance 40 days in the future. Thanks in advance!

Cache Valley bank has truly not forgotten who keeps them in business by continuously showing up and caring about their clients!

One of the main reasons I use the app is to deposit checks. I find this bank the most difficult to deposit checks. Often I can deposit checks in other banks that I first try to deposit here but cannot so it’s very frustrating.

Functional, and takes care of most of necessities. I’d like to see mobile check deposit added.

App is extremely easy to use. I also like that it requires the passcode when you exit and try to go back in

Cache Valley has been a life saver. We’ll organized with powerful capabilities. I don’t have to go to the bank at all anymore. Just a few clicks on my desktop.

Decent bank app, but even my previous credit union had mobile deposit

Love the bank and the app is great too, just wish somewhere you could see your account and routing number

It would be nice if they made it easier to put other accounts on the app myself as to having to call my bank each time I want account like my saving account added.

My long term experience of Cache Valley Bank is secure and helpful. Every in person transaction has been helpful and professional.

Wish it had the deposit check feature in the future.

Sometimes it works. Mostly glitches. The program itself has features Cache Valley doesn’t pay for - other banks have a similar platform but work way better. Pretty basic as far as apps goes. Better than nothing but just barely. :(

Works perfectly and easy to navigate for everything I could need.

North Logan Branch All the staff is friendly & service is always Professional & efficient. Management always there to help. Well run operation!

It’s an alright app the features they have are pretty simple and functional for user ease but that being said the features are a little limited in comparison to some of the other banking apps that i have had.

I’ve had some struggles with it but turns out it was just my screen time.

Love how easy the app is to use and I love the financial tools where I can view and track my spending.

I love the easy access with a finger print or face recognition. Very easy to use.

I wish the mobile transfer was more visible on the main menu, set up more like the Wells Fargo app that I just switched from

I use the app to check my account everyday

The app is well-rounded and updates almost immediately. I enjoy the simple, sleek design. A great app with a great bank.

Online banking and your application have raised my money handling skills to a new level and kept me out of jail. Thanks

Simple and intuitive. This app works very well for my purposes

I don’t think I have had an easier time with my banking. I love this app, and it’s so easy to use.

Love the budget features and all the things you can do. Very happy with this app

Love your app. With me not living in your area it is very easy to do banking and easy understand. Thx.

Thanks for always looking to help us have a great experience.

Sometimes the app does note open up and glitches. Sometimes frustrating.

I think it’s great. I use it constantly and like all the features.

Once Al the rights are given to you it’s a very easy app to use

I use this app weekly and it’s clean and user friendly!

It would be nice to have a mobile deposit option with this bank

Clean interface.

Secure, quick, easy to navigate

The app does everything I expect it to do.