Cadence Bank

I’ve been with Bancorpsouth for quite awhile now, so I’ve had to endure the pain of the old app for a very long time. This new update is miles ahead of the old one. It still has some issues, as I’m sure all the bugs haven’t been worked out yet, but I’ll take this over the old app ANY day. Just the Face ID alone made the upgrade worth it, because I used to have to manually type in my password every single time.

This app provides good, basic features for what you need to access your banking needs via an app. My one complaint though is that there isn’t a way to receive transactions alerts. I would like to be able to approve or reject transactions in real-time. And it would be nice to know if/when a merchant has tried to charge my debit card twice. Being able to see that immediately gives ME the power to cancel it rather than going through the hassle of calling customer service and/or the merchant. I also have an account with a credit union and I have the ability to do that, even though it’s via a separate app. I think every other bank gives you some kind of real-time access to all of your transactions. I hope this is an option the developers are considering adding in the future. I had someone try to charge my debit card and the fraud Dept caught it and I guess I was supposed to receive a “text message” when that occurs, but I didn’t. Even if I had received the text, how many more steps would I have had to go through to stop the charge?

This app is so handy when all the functions work. However, that is not the case most times. I would like to be able to deposit a check without having to “retake the picture” 10x just to have it say “deposit failed” or without crashing in the middle of a deposit. Transfers typically work, but expect the app to crash and you will need to perform the task several times. The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why the app receives a (somewhat) generous 3 star rating from me. When the app is working - 5 stars!! Oh you can also view checks you’ve written and I do like that feature on the app as well. Update: 3/9/23: app still crashes a lot and only works when it wants to. Very inconvenient for a banking app. I’m still experiencing lagging when wanting to make a deposit. However when it actually does work, the deposit function is great and a huge time saver. I just know that I can’t rely on it to work.

App is good for for common banking tasks (reviewing deposits/withdrawals, statements, check images, transfers, etc.) The bill pay function, which is common now to just about all banks is in line with expectation. Like the ability to use the fingerprint reader to login, however the struggles are constant verifications just to log in…even if using the fingerprint reader…if you have multiple accounts like personal or multiple businesses this can be totally annoying and leads to so many texts just to login. I appreciate extra security but my goodness can there be something a little less frequent? Another miss is the mobile deposit feature..it barely works because you (as others have said) have to make like 10 attempts to maybe get it to work. All the wasted time and you could drive to a branch. Anyway, here’s to hoping future updates resolve these issues.

Even before the merger, this iOS app has been virtually useless to me. Any time I attempt to log in, a buffering icon appears and may stay for minutes at a time until I’m notified there are “intermittent connection issues.” I just logged into the mobile banking website on a laptop, logged out, then attempted to log in through the app on the safe WiFi network as the laptop. Cannot get in. I take this as some proof this is a mobile app problem. I must have a computer with me or be at a physical bank/ATM to do any sort of banking activity. If a mobile app’s purpose is to provide functionality and account access on-the-go, then this app utterly fails at its mission. I’ve read several other reviews that complain about this, and as I said, it has been a problem for me for years, and I’m finally writing a review. More attention has to be given to fixing this issue if Cadence wants to compete with other banks.

Love the new name and the new look. However, you still can’t use Bill Pay on the iPad. While I can pick up my iPhone and do Bill Pay from there, I’d like to be able to do so without changing devices. The updated mobile platforms awhile back were a huge improvement. There’s not been any noticeable changes since then, but overall it’s a good product. Most important is the local service is outstanding and the people who work for BXS now Cadence are excellent and committed to their customers. I’d love to update this review to 5 stars. A major glitch with the iPad Bill Pay needs to be fixed for that, but otherwise the various user platforms and the bank are stellar.

So I already complained last week how I get constantly kicked out of the app because I “forgot” the password I just had to made that same day because I “forgot” the others one piling up in my notes for this circus of an app. So I can’t have a legit password to get in, and I also can’t even make transfers from my savings to checking and vice versa because I have NEVER SEEN THE SCREEN LOAD AT ALL! Anytime I access! I hate this. I’m going to a different bank. Bancorp, you are horrible pieces of trash. I can’t even call myself a Karen because you have literally ruined this app from when it was a recyclable cigarette in 2016 to a non renewable water bottle sodomizing a turtle shell in the later years. Your app is so absolutely terrible that I don’t even know If that bizarre, abhorrent description of it is even descriptive enough. Pinnacle is calling my name ;)

My app will not open on my phone. It just spins after typing in my login info. This has been going on for several months that has resulted in 3 calls to Bancorp South, and each time, I follow the same steps that never work. Logout, delete app, update ios, download on wifi, download with wifi off, etc... Every time, I am told that someone will call me back.... Zero calls back.. I’m beyond annoyed. It does work on my iPad, but I need it to work on my phone. At this point, it doesn’t matter. The closest location to my house is closing, and I have no mobile access. After 24 years with several accounts, it’s time to move on. Thanks Bancorp South. Hopefully, it’s just my phone and not the app. I loved the bank for a long time, but it looks like they are done with me😂.

I’ve called twice and went into a branch once to get the interest paid on my checking account correctly for the month of November 2022. Each time the customer service rep stated that i met the requirements (12 debit card transactions) and it was paid incorrectly and they would correct it (pay 1.5%) Still hasn’t happened. I have about $30,000 in Your bank now. I am cutting timber and was going to add another $50,000. But consider this notice that I’m closing both savings and checking accounts and moving my money. I’m shopping for another bank now. Btw- I’ve had several months whereby transactions pend for 2-3 days and I don’t get the 1.5% interest. Is this intentional??? Seems so since I met requirements and still wasn’t paid interest correctly.

I honestly don’t think I’ve ever reviewed an app but after the update in early June, I can’t stand this app. I use it daily for my business and personal accounts and it’s awful. It’s incredibly slow.. switching between accounts or between menu options takes forever. Honestly I’m waiting 30-60 seconds for a new page to load. Mobile deposit takes forever to pull up, doesn’t let you tap the camera for a picture of the check half the time, once you hit the “deposit” button it can take up to a full minute and a half to change screens and confirm your deposit. I absolutely hate it. Don’t roll out a new/updated app unless it’s actually ready for the public. I WISH I didn’t need this app for my business accounting.

I cannot access Bill Pay on my iPad since the latest update. It says cookies are blocked on my browser but they are not. I have done everything I can to get rid of that infuriating message with no success. And seeing as how there is no way to report this problem with the developer (the report a problem link just takes you to the regular bancorpsouth website) I am forced to leave a negative review and hope someone who can help cares enough about their customers to read these reviews. Bill Pay works just fine on my iPhone with all the same settings, just not on my iPad. Please help!

This was my first bank, the statements take weeks when you want to report an issue and by then it no longer matters. It CONSTANTLY messes up, won’t let you log in and constantly updates and wants you to update your password. I updated my password 3 times in a year. It’s frustrating, and bothersome. Nobody wants to constantly update their password to their bank account, I know it’s for it’s safety but you have older people that won’t understand why it does that and won’t remember their password because they constantly switch things up. As soon as I have time and find a bank I like, I’m switching banks.

After using bill pay on my iPad for years, all of a sudden it’s not available. And, the banner that appears says it’s my fault for incorrect browser settings. I complied with instructions and of course it still won’t work. I’m putting my browser settings back where they were so I can use all other apps without cross-site tracking, etc. All my other apps seem to have figured it out. I’m sure the Cadence bank takeover is part of the issue. This doesn’t bode well for the future of this already clunky app.

This app has more issues since the merger. Today for example it not only isn’t recognizing Face ID it also keeps telling me, that when I put in my user ID and passcode nothing can be done at this time and to check back later. I know these may seem like minor issues. But when you like check your account daily it becomes more than minor.

This app was great until the e-deposit feature quit working within the last few weeks. If this does not get fixed soon I and my entire family will move our accounts because it is a critical feature. Called customer support and they just said “yeah it doesn’t work consistently.” It actually consistently doesn’t work.

Whether you are on WiFi or not, the app takes a VERY LONG time to open & rarely pulls up the accounts. I’ve waited over five minutes multiple times and still nothing. I got the app when the upgraded their system and have NOT been impressed at all! It takes entirely too long to log in (even when using Face ID). If you’re lucky enough to see an overview of your accounts and want to view transactions on one of them, it takes a ridiculously long time. At least 90% of the time I give up waiting (5 minutes or longer) and just log in through the web browser. It’s not worth the hassle and time to use.

Switching to Zelle to allow users to send funds (or request funds) is a great upgrade. You can pay people on the spot without having to run to the ATM. Having your credit card info available with your checking account makes financial management simple. Bill-pay is easy to set up and is a great replacement for writing checks & buying stamps.

Hate it! Please go back to the old system! It was easy to navigate, easier to read account transactions, and I was able to print info. Unable to print anything with this version. Screen shows no option for printing. And now I can’t even send the review! Asking for a nickname and I’ve tried five already and it’s telling me they are all taken! Totally ridiculous! I should just be able to send!

Best Bank! I love my Bancorp on South 16th Avenue in Laurel, MS!!! Always made to feel welcome and greeted with smiles filled by a friendly, Hello, (my name), how can we help you today?!!!! I can not say that about some Bancorp’s in Hattiesburg-unfriendly and act like they to good to help you and truly I feel like a bother to them. If it weren’t for the good service and staff at Laurel And I had to use Hattiesburg Branch by Big Lots-I’d move my accounts!!

The app works fairly well, with one very annoying bug if you use facial recognition to login. When you logout, it takes you back to the login screen and automatically launches facial recognition to log you right back in again. I end up turning the phone away from my face so it doesn’t log me in when I’m trying to log out.

The recent upgrade has resulted in a much improved app. The best feature in my opinion is being able to manage your credit card in the same place as all your other accounts. Also love that it now has the capability for the Touch ID log in, makes things much easier.

I thought the online experience with this bank would change when the new app was rolled out. Although the new app is easier to navigate and looks awesome, there is still the constant system errors and system down for maintenance problems that have always plagued your online system. So thanks for the flashy new app but it’s not enough.

This app is not reliable. It spontaneously stopped accepting my touchID, and half the time I go into the bill pay or the transfer sections, it doesn’t load at all and just gives me a blank screen with no way to actually pay my bills in the app until the issue resolves. And there is no rhyme or reason as to when or how long the problem will last. Some days, it won’t load at all and I have try again on a later date. Very inconvenient.

The app is terrible. I can’t deposit checks without having to take the pictures of the front of the check at least 6 times. Then, I have to take 6 more of the back. Once that is done, I sit there for 5 minutes hoping not doesn’t say deposit failed. Most of the time, I never get the deposit failed message because the app usually crashes. I’m lucky if I get that far because every time I try to log in it says it can’t process the request at that time. This app is a joke and needs a major overhaul.

Called the online Support numerous times, went into a branch and explained the app won’t work, assured would get a call back. Called in to help desk again doing all the exact troubleshooting steps over the last few weeks. Zero support so changed to a new bank sadly. If I couldn’t get help on such a small issue, only leads me to believe Id receive the same level of service on a larger issue. They did however sure want to take interest in trying to fix the issue as I was requesting to close my accounts.

Around April of last year, I could not get the app to take my log in info. I tried all the tricks, reported it to the bank and everything. After weeks of going back and forth I was finally told that it won’t work on iOS anymore. Really? What a let down. Today, I went to the website and tapped on “download for iOS” and it still doesn’t work. What happens is, I enter my log in info and it starts the little Star spinning thing and then never logs in. It’s ridiculous.

I have been waiting to apply for anything due to several factors. Steven the branch manager was on it and made several things happen. I first was approved for a loan for my side by side and was then approved for a substantial line of credit on a bank issued Master card. Rates are nothing compared to the Mickey Mouse high interest credit cards that I have and am now able to pay off at a much lower rate. I have also opened a savings and looking forward to investing in a CD in the near future. Thanks Steven for you help and concern for your customers. I am blessed to be a part of the banking family.

The app interface looks much more modern and easier on the eyes. The new feature allowing to see your credit card account (if you have one) was much needed. The combination of all your accounts into 1 total balance is a lot better.

This app is absolutely horrible! Constant symstem maintenance which results in the banking app being down. Pending transactions take much longer than when I first established an account. BancorpSouth is declining as a whole, the infoline hold time is RIDICULOUS! I have help up to 30 minutes after they declined my card for fraudulent activity (which happens more than one would think). It’s horrible! The entire company has gone down over the years. Save time, find a different bank!

I’ve been a BCS customer a long time. Whenever there are challenges of any sort with my account, help is just a click or phone call away. It’s a comforting feeling to know I don’t need to worry about problems with my checking accounts.

Really loving this update so far. Biometric scanner so I don’t have to type in my password every time. I can actually view my statements without having to get on a computer. The design is flawless. I absolutely love it. This was definitely worth the wait.

The app doesn’t work. Simple as that. I’ve tried deleting it, reinstalling, updating my phone, restarting my phone, calling customer support—it won’t let me log in. Every attempt is met with “an error occurred, please call customer service.” Customer support doesn’t know what’s up. Not sure I can stay with this bank, given that their physical location is a ways away from home and I can’t use the mobile deposit function.

Customer service is severely lacking. Very slow to act when my account was hacked twice in one month. Online banking services sometimes takes 3 days to deposit a check. There are no balance alerts. Frequently when I take a pic of a check for online deposit it is refused as “check does not match deposit amount “ which it clearly does. These have been typed checks, not handwritten. Moving my checking and savings asap.

I am really liking the the new Bancorp app. It is easy to use with much more functionality than the previous website. I love the Face ID to log in! It was a hassle in the past entering my user ID and password every time and sometimes mistyping. Great job!

I’m not sure what’s going on, but navigating between screens or menus is way too slow. To make deposits, it takes more than a minute for each check to process.

This new version locked me out of my account completely first of all. Then once I got that unlocked having to take my time to call and provide account details, I then attempted to make mobile deposits while on a business trip in LA and was logged out suddenly every time I tried to take a picture of the back of a check. It let me do ONE finally, but no subsequent checks. I don’t have time for this. Please fix ASAP and I’ll review again.

I have been with Bancorpsouth for over 40 years and they have always taken care of me even in my mistakes!! So thankful for honest kind professional people that are customer minded and have always been so kind and helpful!! Thank you Bancorpsouth!!!

I like the app because it is very convenient and keeps me from pulling it up on my lap top. The problem I’m having now is the fact that it’s buffering or something for long periods of time. It used to be a point where I could go straight in with no problems, but now it’s taking a while for things to load up.

Much slower than previous app and Touch ID only worked for a week after setting up. Tried to set up again and it says I’m already enrolled. Y’all have a lot of work to do on this app

Now if you could just get the customer service phone MUSIC Updated. Makes you want to hang up instead of waiting and waiting for someone to finally answer. Ridiculous!!

It’s trash since Cadence took over!! They bit off more they can chew. I lost $200 and went into overdraft cause they couldn’t keep ahold of my finances. It was some system error. They had to redraft a payment. And it was their entire system. I’m switching to a new bank. Not to mention — they want you to turn off fraud protection which helps keep your information safe in order to use the app. Cadence is crap.

Why change the old app? Sounds fuddy-duddy, but hey, we no longer get confirmation keys on bill pay, and the picturetaking function for online deposits is less user friendly. I could list 3 others, but hey, no one listens.

Online banking has been a blessing. Me being an OTR ( over the road ) trucker, this has made my life much easier. Whether I’m in California or New York, I can transfer money around as needed. I can also keep up with ALL my accounts.

I have problems with this app every month, so I try to just use the website or call the bank directly. The Zelle does not keep or identify my own accounts I have linked to this bank, I use the app only to see what my balance and interest payments are. Other than that, it’s quite unintuitive and not helpful at all. Developers didn’t use the right tools for the new iOS, no better than the old Summit app.

Took me a whole 12 seconds to transfer funds from one account to another. And also get confirmation that funds deducted from one and moved to my other account. Easy Peasy!!

The app definitely got an upgrade but I wish it was a little more faster as sometimes it takes 30-1min to load but the features are great.

This app used to be so easy to navigate, but the new update has slowed it down majorly. It takes so long to switch to the different functions of the app, and I’ve even had the app randomly restart multiple times while trying to deposit one check. It’s a great app overall but the bugs with the update need to be fixed.

Not intuitive and incredibly slow. Features are the bare minimum, which is amazing for a supposedly large bank. Don’t expect to do much except SLOWLY check your balance.

My biometric is always turning off, login takes about 5 minutes for it to load and some days it just doesn’t let me even get past the login. When I test my signal with my other bank apps login is lightning fast and 0 glitches so I know it’s not my signal. Bank app is 1 of many things I’m starting to not like and appreciate about Cadence bank.

Simply. Go back to the old app. I understand mergers bring about new opportunities with new customers. This may entail increasing the capacity of the app. But, the new version is a huge step backward. 1. Never remembers password for ease of access 2. Doesn’t remember password. I always have to type it in. Even when I click for Face ID. 3. Takes way to long to update account information. 4. Seems as if external transfers are non existent through the app. Seems as if, the app engineer changed the formula and did not take into account the simplicity of what was before. Before I praised Cadence for the app and ease of use with mobile banking. At this point, I am considering possibly a change. Please make the proper adjustments.