I love my credit union but this new app hopefully has more security but does not work better than previous.. I have to call more about this app and they tell me to reinstall to get rid of message like I didn’t close app after using “like its timing out” like I left it open.. well after reinstalling that works for a while but not long so reinstalling is getting old.. plus loved the way previous app showed pending transactions it’s a hassle now.. hope this gets better or I’m just going back to calling you, coming in or checking things via phone which to mean defeats the whole purpose
The writers of this app and its accompanying card control have made it so secure that it has become impossible to use it. Wish they would quit tinkering with it and attempt to make it more user friendly. This may make me move my account to a more useable credit union.
I switched banks specifically because I needed one with an online resource. Refinancing my loan with Call Federal was a great choice! The process took less than a week and I am already loving the online app.
Been working great for years up until recently, does anyone know about the connectivity glitch error message? All 5 bars and good WiFi signal and it won’t log in telling you that you have no internet connection. It used to work if you restarted your phone every time before opening the app and now it doesn’t work at all.
I have used this App for several years. Sometimes it’s good and sometimes not so good. It gets flaky if you try to do anything remotely complicated such as using “Pop” money or money transfers. In addition, the security measures often prohibit access for no good reason. I am glad that it errs on the side of too many denials rather that too few which would be vulnerable to hackers. Still it is frustrating having to make repeated calls to support.
Frustrated by the fact I spend 3 times as much time just trying to log in. Weekly, monthly calls to them when nothing is wrong other than my access. Being told it works better using a laptop doesn’t help when I am not normally at home when I am checking.
It infuriates me that I can no longer use this app, having iOS 12 phone. How am I to make mobile check deposits? And, the update states it was for “bug fixes”. Is CFCU springing for a new phone for me so I am able to do remote banking? 😡 Y’all really didn’t think this one through, did ya? My other financial apps still work.
I love this new mobile banking app. It is so easy and convenient to use. And what is great is the contact center who is always available to help if you do have trouble. I think I made a Good Call downloading this app.
Love the addition of Zelle. The app and online banking could really use a major overhaul for the user interface. This app’s current interface feels antiquated. Would love to see something that is easier to read and more modern-looking (like Argent’s app).
Worked pretty well until iOS 14.4. Now all I get is a white screen when trying to load the app followed by a force close. Tried removing the app and reinstalling.
This app is terrible half the time it doesn't work and it can't authenticate your password even when it's the correct one and everything is more complicated then it needs to be. Completely unacceptable
I log in correctly, it asks for me to enter my email address, and then it takes me back to the login page. From there it's just an endless loop and I can't view my accounts. Needs to be improved.
I’m not sure why this app can’t seem to save any of my info before logon, fingerprint ID NEVER works anymore, now I can even log in. Used to work perfectly fine, now not at all. Frustrating.
Today I spoke with Rosa. I made call today to transfer funds to my escrow. She was very delightful and helpful. I enjoyed talking with her very much. Just thought I’d let you know. B j Williams
It is nice having mobile access to account, but it would be nice if there were a way to see pending transactions without having to go to full website. Also ability to see a balance without having to log all the way in would be handy. If I am out and need to see if a transaction has been started, it is far too convoluted the way it is now. If I need to sign in to full website to see what transactions are pending then the app is useless.
I wish to see pending transactions, it's hard getting an estimate of how much is left on your credit card when it takes up to 5-7 days for this app to even show 1 of several charges charged to the account. I know real time is a stretch but can it at least be a loyal 24hr update, PLEASE! It's about time this app had a decent upgrade, hopefully the next won't be so far away. A lot better than the previous though.
I like it for the most part. It's exactly what I need when I'm on the go, that is...when it worked now I've changed my password 3 times and it still tells me my information can't be validated even after reinstalling it and I know all my security questions answers. Could some one please fix this.
Superb Mobile Banking App that let's me check my balance and deposit checks easily. Competes with the likes of Wells Fargo and Bank of America app. Great overall.
Customers want access to all accounts via the mobile app. I shouldn't have to log out of the app and sign into the website to see my savings balance or to transfer money from savings to checking. It's a standard mobile banking feature.
I have had this app on my phone. With each update I am still unable to login into my account. I have to access my account online each time just to transfer money or check the balance. Please fix this login issue. The app is useless if one cannot access their account.
Love this app so far. I had a problem getting started and called the credit union. They were quick to respond and got me up and running.. Thanks Call Federal.. Great job...
Technology wise this app is a little behind compared to other banks. Touch ID login would be nice, and credit transactions showing immediately would be awesome.
I love call federal but this app is not up to par. Most banking apps allow a user to deposit a check directly from their smartphone. Sadly this app does not. Unfortunately I'll need to maintain my relationship with my national bank until CFCU can provide an app comparable to the banking apps available.
Won't let you log in like you can on the website....
You know those apps where you put in your password correctly and the app still doesn't accept it? That's this app. Trust me, it's not user error (I work in IS) Suntrust app is much better.
With Call Federal Mobile Banking, you can securely and conveniently manage your accounts anywhere at any time. Access your information on the go with the same secure credentials as Online Banking, and services have been optimized for your mobile device. Services Optimized for Your Mobile Device: - Check account balances - View recent transactions - Make mobile deposits - Transfer money between accounts - Pay bills - Find surcharge-free ATM’s and branch locations About Call Federal Call Federal is passionate about providing friendly, local banking to the Richmond, VA area. Our mission is to open doors to our members’ financial health. Call Federal was founded by employees of Philip Morris and today we are 30,000 members strong with $370 million in assets serving the diverse needs of the Richmond region. We take a lot of pride in giving back to our community and are proud to support local organizations and initiatives which contribute to local families’ financial health and well-being. Everyone who opens an account at Call Federal is a member, not just a customer. Membership does not come with a fee; the only requirement is that each member opens a savings account and maintains a minimum $5 deposit. Call Federal offers great value to our members with competitively priced products, including free checking, high-yield youth savings accounts, low rate mortgages, vehicle and personal loans, and credit cards. We also offer convenience with six local branches, online & mobile banking, and a nationwide ATM network. Call Federal is changing how we do business with our new retail-style branch. Over the last two years we have opened two new locations in Chesterfield County designed with the member in mind. We removed the traditional teller line in favor of a greeter station and multi-service kiosks. The goal is to have more engagement with members and conversations about their financial needs and goals.
