CT are a friendly and helpful bank but their mobile app is not much use. We have been caught out thinking there was sufficient money in our CT account only to have the card declined due to insufficient funds. The balance shown on the app is not the same as the ledger balance - pending purchases are not deducted and other debits like autopays can be deducted but not shown while being processed. If you keep a big positive balance in your account, it doesn’t matter but if you want the balance to be accurate, forget this app.
For the last year I’ve had to deal with the app forgetting my Touch ID settings. On the occasions I’m easily able to log in I find it SO ANNOYING and totally unacceptable that I have to go through a series of suggestions on how to use the app that I have to skip just to get to my accounts. They’re the same suggestions I’ve skipped a million times, yet they never go away. I hate it. I keep hoping when it updates those will go away, but they never do. Drives me nuts.
First of all this app does not recognize facial or finger ID. I have 2 phones and iPad versions, doesn’t work on any, despite being turned on all. Used to work, then stopped. Also for some reason 1Password is shut off from working from this app. Then if you want to deposit a check you have to go through 3 pages of instructions before you can deposit check. How many years now do I need to read the same instructions?
Before Cambridge bought Optima, I loved the Optima app because it updated in real time and showed me the subtractions for each transaction. This app does neither of those things. If I want to see what’s actually in my account, I have to log in through the website. I downloaded an app so I wouldn’t have to do that. This app is pointless. It also likes to forget that I use Touch ID to log in, so I have to constantly fix the settings.
This app is poorly designed, constantly down, forgets your login all the time, does NOT offer real time pending balance so what you see is NOT a real balance. I have to go online EVERY TIME to check my balance. Frustrating to use. They need to find whoever does Service Credit Unions app and hire them because this app is useless for any real info.
This is the worst app ever. It is a major time drain and constantly locks out and then makes you wait 24 hours to reset and now forces you to change the password and reload the app for no reason anyone can explain. If you need a reliable bank app, Cambridge Trust is not your bank! And furthermore the bank should probably look for a new app developer!
A year and a half ago I deleted this App. Recently I tried it again, after 2 years the App must have improved. NOT!! Customer service spoke patronizingly when I couldn’t get into the App. Cambridge Trust, in Concord, is a great bank with great personnel. Too bad the developers of this App are not up to those standards
Seriously. I banked at Wellesley Bank for over ten years and that banking app would be disappointing every so often. It improved to 4 stars in my opinion. Then CB bought them. Terrible app. (There’s a needham Bank down the street from me. Their app rates 4.9 with customers. )
Check deposit feature is the best. However there are several extra and unnecessary steps. No need to log in again just to deposit s check. No need to pass through two useless screen of drivel especially each check. If you really need to show those useless screens then only do it once.
Finally you guys have an iPhone app. I just wish I could deposit checks from it. You guys are the best bank, you know who I am and always say hi when I walk in. Plus you guys open at 7:30 in my town which is great because work starts at 9.
With Mobile Banking from Cambridge Trust Company for iPad and iPhone, you can bank when and where it’s most convenient for you. Check balances, pay bills, deposit checks, and find locations in seconds. Download this app and you’ll be able to: • Pay bills • Deposit checks • Monitor account balances • View recent transactions • Transfer funds between linked accounts • Locate branches and ATMs Cambridge Trust’s Mobile Banking is fast, free, and secure, using industry-leading security measures to keep your information safe. All features may not be available in the tablet application.