I’ve had my Canon Rebel T6 for a couple year now and I’ve been using this app to import my photos directly to my iPhone. The app is easy to figure out and use! I love that I am able to import the photos to my iPhone and keep the quality of the photos, it’s also very useful to quickly delete any unwanted photos on your camera. I definitely recommend this app whether you’ve had your Canon Camera for awhile or are just starting out with your camera!
Fails to meet basic needs of professional photographers
I was hoping to use this app to turn an iPad into a dedicated high-res viewfinder to inspect shots immediately after shooting them, to verify focus, and check for any little details, which often go unnoticed on the small screen on the back of the camera. Unfortunately, this app fails to meet this need in a most frustrating and ridiculous way… Of course, the live view image is significantly reduced in size. This is expected. What surprises me is that after taking the shot, the app insists on displaying a low resolution version of the image and sticking it in this tiny window that cannot be expanded,. And when I click to download the full resolution image, it doesn’t display it! Instead, it offers to open it in another app, or download it to my iPhone Photos. And if I do that, it bounces me away from the Camera Connect app, and when I switch back to the Camera Connect app, it has disconnected from my camera! And so I must renegotiate the camera connection after viewing the full resolution image in another app. This is totally unworkable. This app assumes that I am some kind of social media influencer, not a professional photographer doing critical work. Very unfortunate. I’ll have to stick with desktop based solutions.
I had used this app successfully for years and thoroughly enjoyed how simple it was to transfer images from my Canon PowerShot G9X Mark II to my iPhone 11 (now running iOS 17.5.1). Starting, I believe sometime in 2023, the app just abruptly stopped connecting via WiFi, and based on the forums it looks like this issue is pretty widespread. The Bluetooth functions like remote shooting still work fine, so this just appears to be a WiFi connection issue. Perhaps it’s a compatibility issue with iOS operating systems more recent than 17.4, since 17.4 is the compatibility listed in the app summary? I can’t get a straight answer, which has been extremely frustrating. I’ve tinkered with it for hours, scoured the Canon online forums, and nothing seems to work anymore. I’ve tried it all at this point. Having a camera that doesn’t reliably transfer images to a phone really limits the usefulness of the camera, so I suppose it may be time to look for another brand of camera (or for Canon to fix a substantial problem that’s been plaguing its user community for a long time). Wouldn’t recommend the app or Canon cameras until Canon resolves this issue.
This app is a complete waste of time. I was so thrilled to upload my photos wirelessly on vaca as a backup. It is cumbersome to figure out, insisted on uploading to google photos and google wanted access to all of my photos. Figured out how to transfer to my iCloud instead (could not tell you how, but I did it). Takes forever, even on my home wifi that is Fast for everything else. The biggest problem is that it doesn't transfer sequentially, neither by date/time or by img #. There are skips, uploads 10 in a row, skips one, 2 more uploaded, skips 10. Then it numbers them with a (2) that puts it all out of order. This is the same complaint from a review from 10 years ago. Why, canon, why? Fix this thing, or don't offer it. I have 3000 photos from a long vacation with intermittent missing photos. I have spent a week trying to figure out which pix are missing. I'm giving up and buying an sd card reader. The positive reviews must be from canon employees. Cannot fully express my disappointment in this app. (Love my Eos R 10, but maybe I should have bought a nikon)
My opinion about the Canon App is negative. Whenever the Canon app is used and a call, message, or email is received, clicking on it and returning to the app leads to disconnection from the camera. Reconnection is required afterwards, which consumes a lot of time. I hope there can be a way for Cannon to fix this problem. There are plenty of other apps and Bluetooth Wi-Fi products that don't disconnect when a call or message comes through, allowing you to stay connected. They should find a way to reconnect without going through all the camera options manually. Nonetheless, I appreciate this app as a wildlife photographer because it allows me to take pictures without disturbing the subject by setting up the camera and stepping away. However, when a call or notification appears, I have to physically go back to the camera to reconnect. Canon, please devise a solution.
Okay so I’ve had a power shot SX530HS for many years and I’ve never once gotten it to connect to WiFi or my phone. I follow all the instructions exactly and it never works. I have no idea what I’m doing wrong, and I have no idea who to turn too. Maybe I’ll have to ask reddit. This isn’t very user friendly, and I’ve grown up using technology so I really shouldn’t be this confused. But what’s the point in me having a camera if I can’t ever upload the pictures anywhere? I’m so mad and there’s nothing I can do about it. There’s nobody to help you on this app, just some vague instructions that apparently don’t even help. Some customer service support would be appreciated because I really wanna use this expensive camera. It doesn’t deserve to just collect dust. I’m in rage mode to be honest
Canon’s response: “Just buy a new canon camera, it should probably work then.” I’ve been trying to connect canon cameras to my phone since the EOS M, and always there’s a problem. It’s faster to drive home, transfer photos to your computer, then email them to your phone, than to wait for the app to connect to your phone, EVEN IF YOU HAVE ALREADY PAIRED IT AND THE CAMERA IS LISTED IN THE APP!! If, by chance, you do get this app to work, do not update the app, because it 100% will not connect to your camera again. Can we go back to EyeFi SD cards? Other camera companies go way out of their way to make this process really easy, but not canon. Help within the app is useless and online help just quotes FAQs and does address problem. Conclusion: If the app connects to your camera, don’t change anything. If it doesn’t, you’re out of luck.
This app is terrible. It does not allow me to easily transfer the pictures from my camera to my phone (and it does not let me transfer my videos at all). I have transferred images from my camera several times, but its always an hours long process. I have at least 1000 pictures on my camera that will not transfer to my phone. I work extensively with technology every day, and this app is impossible to use, as it never works like its supposed to. Every time my phone is connected to my cameras wifi (it will show up that its connected to my cameras wifi in the app), the app acts as if its not connected. Please fix this. I have deleted the app and redownloaded it, I have tried different ways to connect my phone to my camera, and nothing seems to be a permanent solution to the app not working properly.
On a recent trip, I didn’t have access to my usual set up, so I didn’t have an SD card reader. I tried using the canon connect app, and was frustrated at every turn. It constantly lost connection to my camera, if – heaven forbid – I would dare to switch between connecting to my laptop or my phone, I would have to completely delete a registered device because it wouldn’t reconnect to it again. I remember using this app in the past with great success, so I am not sure what changed. It’s done a complete 180 in quality. Also, I have to agree with some of the other reviews on here: why do it need access to my entire photo library? I just want to get the photos off the camera. You don’t need access my entire photo library. Incredibly disappointed. Do better, Canon.
The times I have been able to use the app were swell. HOWEVER, This app is miserable when it comes to connecting a camera. Conflicting, unclear instructions. Instructions that do absolutely nothing. The times I have connected have always been by accident it seems. I threw the app away once, but thought it surely updated so I just tried again. Same lousy interface and instructions. Honestly, why bother? Controlling the camera with the phone is awesome, but the effort to get connected each time (the connection is NEVER persistent) is not worth it. Better just to take pictures, remove the card and download on a desktop computer. THIS APP IS TERRIBLE. If you do make the mistake of downloading it, save yourself some headaches and delete it before it makes you insane.
This camera does so much. On vacation and I finally took the time to learn more functions! I love the remote camera mode using your smartphone! It has to be with the same wi-fi area. That’s ok. The sending feature from camera to phone is wonderful. I need to know if it has the ability to do multiple picture uploads. A high quality video is gonna take way too long, & that’s the only bummer. If it had the way of airdrop then this would be gold! Overall, I love ❤️
This app is simply very helpful especially for beginners/ amateurs. The importing is fast if you have adequate space on your device. You can preview and delete unwanted pictures from your camera before transferring to device. Unfortunately you can’t preview videos before transferring/ importing. A little difficult to switch networks if you already have one saved to your camera/ app. Overall, easy to use and handy.
I feel like every time I go to connect my camera to my phone, it will be connected for about three seconds before it disconnects. Sometimes I won’t even be able to find the camera on the phone, it’s really frustrating. When it does connect though saving the photos can be a problem too, it would be nice to be able to do things outside of the app while they are being transferred. I haven’t been able to save 300+ photos cause I keep on getting mad cause the app wouldn’t stay connected. When the app does what it’s supposed it’s a good app, but they just need to work on ease of connection.
I set up the Bluetooth in 2 minutes and downloaded the pics in no time! I had previously been uploading to pc, transferring to google drive then painfully downloading to my phone. It took forever. Using the connect app was so quick and simple! Try it!
I love that I can easily move my pictures from my camera to my phone or iPad. The only down fall is that for some reason the quick connection never works for me and I have to go through a slightly longer process to get my phone and camera to connect. I’m not sure why it is that way, but I’m used to it now and just treat it like it’s supposed to be part of the process. Honestly I should try to look it up and figure out why but like I said, it’s a habit now.
First off, it's really annoying to not be able to do anything in the app until "registering" the camera. Second off, if I am connecting my camera to the app anyway and your app has the ability to get metadata about the device to categorize it, why am I manually selecting what product it is? Third, even after making me tell the app what product I am trying to connect, it still doesn't do the job! I turn WiFi off and back on, I enter the pairing mode on the camera, and I connect my phone to the hotspot. This is after a successful connection with my iPad, as well. Seems to me the app isn't reliable, and software usability isn't Canon's strong suite.
I have been using this app since 2017, and I have always appreciated being able to put my images on a device straight out of camera. Connect has come a long way since then. I do have one question, and it’s in regards to video. Up until very recently I have been able to move videos to a device, and suddenly that stopped. I have the latest version, and cannot figure out why I can’t move these files. Any help would be appreciated.
You need a PhD in dumbfuddling to use this app. Part of the problem is my Rebel T7’s bad interface and the other is the this seemingly disconnects from the phone every time you complete an upload from the camera’s memory card to this app. I had to get help from my techno-geek 15 year old son on how to get this set up the first time. Based on the reviews of the camera, I may be one of a very T7 owners having this issue, but given this is, other than removing the memory card and inserting into your computer’s card reader, the only way to get your pictures onto your phone or tablet, I am stuck with it.
I was expecting very little when I saw how overwhelmingly negative most reviews are, but I was still shocked by how non-functional this app is. Live view shooting from the phone is so extremely laggy and constantly freezes (even with excellent wifi reception and keeping my phone and camera less than 2 feet apart) that it's basically useless and the camera will randomly disconnect from my phone for absolutely no reason. Canon must be paying for all these 5 star reviews for the rating to be this high, because basically every written review is tearing it to shreds.
I’ve been using this app with my EOS R with out issue until today. Looks like a recent update broke the app’s ability to direct WiFi connect my iPad Pro to the EOS R - does’t matter if I select the camera’s wifi before or after launching the app. Found that I can connect using Bluetooth, then letting the app connect via Wi-Fi. Only issue is my RAW files appear color swapped(?) in the default photos app… files are fine once imported to Affinity Photo. Before the recent update I had no issue connecting directly via Wi-Fi, or importing raw files. Please fix Canon!
This app worked SUPER well and fast……until they did an update this year. Now it won’t work at all. Occasionally, it will connect but after like half an hour of going back and forth. Once you finally get it to connect to your camera, it won’t connect anymore unless you delete ALL your previous settings and spend another who knows how long trying to get it to connect again. After whatever update they did, it’s completely useless. Terrible. Canon, you need to fix this!!!!!!!!
Ongoing issue with GPS Continuously updating with each new location/photoshoot. This is incredibly frustrating as I need to manually adjust the location of photos by copying the coordinates from the map application and pasting them into the photo/photos location. It seems to only mark the coordinates for the first time the app is activated with gps on. I hope the app can be updated to correct this major frustration.
I have used this app for several years my camera has always been connected to this app now all of a sudden it will not let me connect my camera at all I have a rebel EOS Rebel T7 For some reason now it doesn’t recognize my camera or anything when I try to connect it it does not work. I have tried removing the app and reinstalling it with no success. I am a professional photographer and it’s frustrating not to be able to download pictures so I can edit and give to the person who I took pictures for.
This app does nothing it says it will do. Had a Canon t8i and struggled but managed to make it work, occasionally. Upgraded to a Canon 90D and it simply won’t connect. Tried every night for 6 nights and it accidentally connected a couple of times, but basically it simply doesn’t work. Disgusted Canon customer!!!! My next camera will be a Nikon because of this app, and the fact, after reading all of the negative reviews Canon hasn’t bothered to fix it, telling me they could care less about me as a customer. Done with Canon!!!!!
I’m not sure if this is on Apple or Canon, but my IPhone 13 with IOS 16.5 WILL NOT connect using this app and it’s very frustrating. I have tried everything under the sun to get it to connect and nothing has worked. My husbands Motorola phone and my Old iPhone will connect so it’s not the camera. I’m wondering if the new IOS update is causing issues because it is switching back from cellular to wifi depending on what connection is better. I’ve also disabled that feature and still nothing works.
Dabbling my toes into photography and while the app only transfers to phone in jpg format (that I know of, not raw for editing) it is an easy way to get pics directly for texting preprocessed. Slight annoyance at having to reconnect when transferring photos as if ur using other phone apps it will stop mid transfer. Once u get the initial app set up to connect it should get the job done.
This works wonderful when the iPhone and Camera are cooperating with each other. I wish the WiFi signal from the camera could just be picked out from this program inside of me going to the iPhone’s system program to connect. My camera is the 80D. If I get another camera I hope they would have Bluetooth, that would be so much easier.
Most frustrating thing ever. I can see that the app can do a lot, but it won’t let me adjust settings completely, I cannot put it on continuous shooting and it constantly disconnects and super frustrating to try and use this for such things as self portraits. I don’t know when else I would even want it. Very disappointing. I’m only standing 15 feet away from the camera. And I am still in Wi-Fi range for my house too. Whatever.
It worked really well for my IPhone XR to my Canon EOS 1300D. It was just super slow to take photos from my phone through the camera. Now I have a IPhone 15 Pro and the app won’t connect to the camera and I’ve done everything I’m supposed to. I tried googling options, etc and nothing is helping it connect again. Super frustrating since I don’t have a converter or computer.
Even on an iPhone Pro Max the video display is very small. To be used as an effective field monitor this app needs a way to maximize the video to fill the while screen, I don’t need the record button and camera/video toggle to display while recording it is just a lot of wasted space.
I use this app mainly for geotagging. It connects with my R8 and RP quickly to transfer gps location, unlike fujifilm’s app and Fujifilm cameras. My main problem with this app is that it dies after a day or two, so I have to remember to relaunch it. I believe there was an ability to keep this open in the background with previous versions, but the feature went away at some point.
This app used to connect seamlessly with both my iPhone and iPad. Now, I have a new iPhone and iPad and this app isn’t working properly. I do not see where there is an updated app, it is the same as before. When I choose to transfer images from the camera to my iPhone 15 Pro Max and iPad, the screen comes up on my phone and pad without images so I cannot choose the photos that I’m trying to transfer. I’ve looked on Canon’s site to try and troubleshoot to no avail. Please help!
I love being able to transfer countless dog photos straight from my camera to my phone! I can view all of my taken photos and thanks to remote shooting I can take photos with me in them for a change
The app is completely useless after the update. It gets stuck on the wifi connection page and despite my phone connecting to the cameras wifi, nothing happens in the app. I deleted my registered camera to try to solve the issue, and now I can’t register my camera again because it remains stuck on that page. Tried fixing this for over an hour then came to see everyone else is having the same problem. So frustrating.
I really like my Canon camera, and using the app. It is easy to connect and a breeze to upload, edit and share photos. I can control the camera for delayed and auto shoot, and other functions. Love it!!!
I’ve had this app on my phone since 2019 and it worked every time. Recently, it decided to stop working. The app would not connect to the camera. Seems like Canon said “screw you, we’re going to stop supporting wifi capabilities, spend more money and buy a new camera.” It’s really annoying as my camera isn’t even 10 years old. Thanks canon. Appreciate the quality service.
The app literally does not work. I have tried multiple times and when it finally is ready to connect it does nothing. The Wi-Fi is correct but it just sits there and does nothing. Like I don’t understand the good reviews because my camera won’t even connect to the app let alone download anything. I had the app before but deleted it because it wasn’t working thought I would try again but I guess that was just a mistake. Don’t believe the good reviews.
I have a Canon Rebel SL2. Both the camera and my iPhone 13 Pro Max (iOS 17) connect to the camera’s wifi, but my camera then crashes with an “Error 17.” This issue has been occurring since January 2023, and I have been unable to transfer any of my pictures as I do not own a laptop to input the SD card. Completely disappointed as the only reason I purchased this camera was for the direct camera to iPhone photo transfer. Will be returning the camera to Costco as a result.
I always come back to check on the reviews of this app. Has decent features but the connectivity is never good. Complaints - remote shooting can be a nuisance - canon log doesn’t show LUT on device when remote shooting - if I walk more than 5 ft from my camera, it disconnects and gets jittery during live shooting. Transferring photos to the phone has got better over the years, along with the way you setup the connection between the device. I have it 3 stars. Generously, as this thing rarely stays connected and loves to lose connection of the cameras Wi-Fi. Wish they could just have a solid connection through Bluetooth and call it a day.
I like the app as long as I am only using one device to connect with. I typically just use my iPad. However, it is a major challenge to connect to a second device. If I don’t have my iPad and try to connect with my iPhone, it will not connect unless I delete all of the iPad settings. It should be simpler to connect multiple devices.
Not long ago I bought a canon power shot a620 camera and I was really excited to be able to import my canon camera photos and videos onto my phone with this app but then I realized that it didn’t have the option for my camera. I have tried many other apps and researched how to do it and the only option is gives me is to do with a cable to a computer in which I don’t have currently. So I’m pretty disappointed about this app and my camera.
I shoot real estate all day every day with an iPad mini on a strap, in landscape orientation - have been for years- and suddenly the shutter button is no longer where my thumb naturally lands on the right of the screen. Not to mention with it at the bottom, there is now just empty wasted space and if you show the camera controls, the preview image is even smaller. Please fix asap or at least add an option to use the old interface.
Unfortunately, my card is no longer readable! I used this app today and worked fine earlier. I got home, and the card is now inaccessible. No, it is not write protected, I checked that out. I think my memory card got hacked over the Bluetooth connection. I would advise not to use this if you don’t want to loose your images. I might not be able to get them back. Strongly advise not using this to download images to your phone.
Only thing is if you’re importing photos or doing anything else like live viewing the Wi-Fi is quite slow. I know it’s on your camera and it’s not very good Wi-Fi. That’s the only downside but it’s not the apps fault. other than that the app is.
I have the Canon PowerShot SX620HS. I used to be able to connect my iPhone with no problems in the past. I’ve had to re-register the camera because of the updates and now I can t even get past the registration process because it will not recognize my phone even when they are connected to my WiFi. So the app has become absolutely useless. I can’t really use the app anymore. The updates really screwed everything up! Please fix ASAP!
My eos6 camera cannot connect with my home Wi-Fi and the app refuses to connect directly to the WiFi signal my camera puts out. The app keeps trying to give me directions to get the camera to do what it is incapable of doing and refuses to detect the camera Wi-Fi. Infuriating!!!
Completely useless app now that it no longer works at all!! I used this app for years. But since I got a new phone last year, i can’t register my camera on the app. It simply does nothing after the connect to wifi screen! It says I’m connected to the camera’s access point, but there’s nothing to press to continue to register it. WORTHLESS. I guess I’ll be switching permanently from Canon to Nikon since their app still works just fine.
This app is alright however I have 2 issues with it Sometimes even though the camera is right next to my phone and it has connected to the app it will randomly drop connection and I have to restart the whole process My second issue is the nfc functionality, dispute watching a multitude of videos and trying everything I can the nfc function will not work properly. I’m on an iPhone 11 with a rebel t6 so everything should work out however no picture will send or nothing will connect. If anyone knows what I might be doing wrong let me know!
Their privacy policy states: “We gather your location data, including real-time geographic location, where you have expressly authorized us in accordance with your privacy settings of your installed apps” The problem is I can’t use the app without allowing them to use my location data. I wouldn’t recommend sharing this kind of data with almost all organizations and Canon is no exception. Please respect my desire not to be tracked.
Whenever I need technical assistance and it generally involves downloading photos onto my iPhone, I’m able to connect with a technician fairly quickly. All of them are very polite and patient with me. Much appreciate the assistance.
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet. By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features: ・Transfer and save camera images to a smartphone. ・Remote shoot with live view imaging of the camera from a smartphone. ・Connect with Canon's various services. This application also provides the following features for compatible cameras. ・Acquire location information from a smartphone and add it to the images on the camera. ・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera. ・Remote release of the camera shutter with a Bluetooth connection. ・Transfer the latest firmware. *For compatible models and features, please refer to the following website. https://ssw.imaging-saas.canon/app/app.html?app=cc -Operating System iOS 15.8 / 16.7 iPadOS 15.8 / 16.7 -Bluetooth System Requirement For Bluetooth connection, the camera needs to have a Bluetooth function, and your device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology). -Compatible File Types JPEG, MP4, MOV, CR3, CR2 ・RAW (CR3/CR2) images can be imported as RAW format by selecting [RAW image save format] > [RAW format] from the [Images on camera] setting while connected to a compatible model (iOS 12.1 or later for CR3). ・ Importing RAW (.CR2) format is possible with wireless compatible EOS models and some PowerShot models (G1 X Mark III / G9 X Mark II / G7 X Mark II). ・RAW (CR2/CR3) images are resized and imported into JPEG by selecting [RAW image save format] > [JPEG format]. ・RAW burst files cannot be imported to smart devices. Extract the CR3 images from the RAW burst file in advance on the camera side, and then import them to the smart device. ・HEIF (10 bit) files shot with compatible cameras and RAW images shot with [HDR PQ settings] enabled cannot be imported. (They can be saved between apps using the linked mode with the Canon image editing app Canon DPP Express.) ・MOV files and 8K movie files shot with EOS cameras cannot be saved. ・RAW movie files shot with compatible cameras cannot be saved. ・AVCHD files shot with Camcorder cannot be saved. -Important Notes ・If application does not operate properly, try again after shutting down the application. ・Continued use of GPS running in the background can dramatically decrease battery life. ・In the case of using Power Zoom Adapter, please set the Live View function to ON. ・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them. ・Visit your local Canon Web pages for more details.
