I started with CAPCOM when I was 21. Love the bank. Hate that CAPCOM is merging with SEFCU. The App and everyone at my local Glenmont branch are absolutely amazing and I would hate to see them turn into the terrible SEFCU branch across the street. CAPCOM gave me my first loan when In 2006 when I was 21 with literally no credit. Have absolutely nothing but good things to say about the company. We used SEFCU mortgage services for our first house and I cannot even begin to explain the horrors that ensued with using them. I could probably write an essay with my terrible experiences, they do not care about the customer. When I walk into my local CAPCOM branch I feel like family.

5 years ago, voorheesville

15 year member

I honestly have to say I have never had one issue or one problem with any of my accounts with capital communications federal credit union. I have probably only encountered one snotty teller in 15 years. Everyone is so polite and so helpful if for any reason you need you call Customer service has been great also. I also have an account with SEFCU because they have a location at my place of work they are not all friendly people I am assuming it’s most likely the way there being treated by management. I would never want to bank anywhere else other than Capitol communications Federal credit Union.

3 years ago, Evilmaria667

CapCom is the BEST!!!

I got tired of banks taking all my money and the outrageous overcharge fees. These banks make MILLIONS In overdraft fees. CapCom takes everything out of my account immediately not days later like some banks. People don’t balance their checkbook anymore so we rely on online accounts to see what’s remaining. Some banks would hold back charges for 2-3 days when you think it’s been taken out. Anyways, I love CapCom and the mobile app is awesome. I can deposit a check and it’s in my account immediately and everyone at CapCom is super friendly and helpful.

3 days ago, NYS supervisor1

Cap-Com. Braodview

Phone systems and branches are hard to deal with, they always pass the buck to someone else , the phones when you enter a extension it never is directed to the rite person, and with all the personal questions you have to answer your on the phone for more time needed to get the result you need. If your going to have branches like Cooperstown, put real people behind counter, not a hard to use machine . Trail north branches are all managed by real tellers, and officers in all there locations at or the same or better rates you have. It’s been a struggle for me with this credit union I do not like dealing with memorex. Seems like I have to drive 2 hours to get to a real location . Can’t your company expand like to Hamilton ny , or Earlville, Sherburne, Norwich there are a lot of state employees here to not only Albany area.

3 years ago, jerbear24$

Online banking

I love the online app but I think you guys should try to come up with a system to where ever we make purchases at we can get a text to our cell phones to how much it was and are current balance just food for thought thanks for listening have a great day

4 years ago, keep jobs in the USA

BILL PAYMENTS GET LOST AND ARE SLOW

When making online bill payments the transaction disappears for a few days and gets lost and suddenly shows up later. The credit union can’t be bothered to fix this after numerous complaints. Otherwise the website is OK, WOULD HAVE GIVEN 5 star if they fixed this ridiculous issue. Someone at the credit union advised it is their bill pay vendor... so they need the vendor to fix or get a new vendor!!

2 years ago, mommyof4andwifey

Easy to use and navigate

I am a new member to CapCom and this banking app is so much more easier to use then my previous bank. Also this credit union is a much better place to bank! Customer service is amazing!!

5 years ago, jessm_01

App is good, but credit card access isn’t

Although most of the app functionality is good, the fact that you can’t see any of your credit card charges on the app is not. You have to be at a computer to see credit card information, which is inconvenient for people on the go who want to be able to see charge details no matter where they are.

4 years ago, Ziggyyyyyyyyyy24356655

On off

Just wish from app we could turn off credit card when lost or stolen and get notified when something getting bought over the limit I set and could say yes or no I did it

6 years ago, WolfMantheBear

Best bank app out there!!!

This app is amazing. Does everything I need and the pathways make sense. If anyone reads this, one suggestion, optimize the "between institution transfer" function! You can't do it on a phone, or at least that I've figured out.

12 months ago, coolandvswag

Issues with Mobile Check Deposit

Not sure why, but for some reason when I try to deposit my checks, the screen gets stuck and says “rotate device to continue deposit” and it’s really frustrating. Otherwise the app is fine

5 years ago, LB618

I love CapCom

I have had an account with CapCom since I was an infant and now so do my children. They have been amazing from the beginning and continue to be a huge part in all the financial aspects of our families life. Thank you CapCom for being so great!!

5 years ago, E Garb

Member for over 10 years

I’ve been a CapCom member for over 10 years. Their customer service and web app are great. Even though I moved out of NY state 8 years ago, I will stay with CapCom if they keep making banking this easy.

5 years ago, cmccu

Capcom

Love capcom!! And the app makes everything so much easier. I can transfer money between accounts and pay bills in LITERALLY under 10 seconds. I recommend capcom to everyone I have the chance to!

5 years ago, SamWilliams97

Great app!

This is probably one of the most easiest apps to use and navigate. Also, I have had this app for about 5 years now and have never had a problem with freezing or anything.

2 years ago, avilesbeatriz

Loving my bank

I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other! Ur number one fan Bea

4 years ago, Tinácity

Banking Services

I am very happy with on line and most of your banking capabilities!!! One feature I wonder about is why you can’t transfer in and out of my CapCom checking to my Key Bank checking ??? Thank you

5 years ago, jacquelinedonlon

Good service

I love this bank! Very quick at noticing when transactions are not being made by me. Freeze the account and within the same day I have a new card issued. Great customer service!

1 year ago, Blackeenrahdigga

The Best CU

CAPCOM has been such a great financial institution! They have always been very attentive to the needs of the community for which it serves and such a wonderful partner in my financial needs! Thank you CAPCOM for all that you do for us!

10 months ago, Ahaggart

Doesn’t Work On iPhone 14

The mobile check deposit feature does not work at all for the new iPhone 14 for any model. It’s been more than two months now and they still haven’t fixed it. CapCom has gone drastically downhill since the SEFCU merger; what was previously an ideal bank to deal with has become a nightmare like all the others, and this is just one example.

5 years ago, torresskevin

Cap com app i

Cap Coms app is very user friendly and easy to navigate. The only thing is that they only give me the option to rate the app with a 1 to 5 rating which in fact I would rate the app at a 10

2 years ago, deeeeoh23

Good app

Good app, but becomes a pain if you have multiple bank accounts. If they integrated something similar to how google allows multiple Gmail accounts it could be a 5 star app no doubt

5 months ago, Brickcitypimp

Review

I’ve been banking with cap on for about 5 or more years… and it been the best banking institution that I’ve had experience with … thanks for your service!!🔥

12 months ago, Hogan65

No mobile check deposit

I normally love this app but I recently moved out of state and was confident I could keep the same bank since I love them so much….but now the mobile check deposit doesn’t work and I have no way of getting my money into my account without driving all the way back home. Very disappointed with the update.

6 years ago, XxLovelyTxX

Need to update for iPhone 10 users

I would give this app five stars but I didn’t because it’s so annoying putting in my long password. This app needs the Face ID update. Love the app

3 years ago, crankybutthead

Works well

Great for depositing checks and transferring money between accounts. Can be frustrating on the infrequent occasions when I want to look up information like account numbers and such. But that may just be me?

6 years ago, Marjala

Love it

User friendly and intuitive thanks! They keep improving it. I wish more than one account could have fingerprint access.

6 years ago, Golden Cay

Solid App

This is a very good app, especially considering the fact that it is a banking app. I would just like to see an app that allows me the ability to do and to answer questions that I could if I were inside a branch.

2 months ago, Kylie Thomas

Awesome app but

You guys should make updates to your budget planner feature and make it more interactive, complete with a calculator and easier way to put in your paycheck and plan for it

4 years ago, Tina1977lovesgames

App Needs Updating

I wish you could see all your accounts with one login. I have a few checking accounts and have to log into each separately. I see the Business Account app has this functionality, why not the personal banking?

3 years ago, Jesusfollower9

User friendly

I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too.

5 years ago, Lyzuh09102012

Awesome!

Love this app! So much easier than calling every time I need to know my balance, especially when the bank is closed. New Touch ID is an awesome feature!

4 years ago, Pauls1988z

No way to sub divide checking account

The app is fast but I still find myself wanting the feature that SEFCU offers on their checking. A way of sub dividing one checking account, so I can save for different goals without creating multiple accounts.

6 years ago, Ken from Clifton Park

Smooth app and function

Great app and an amazing bank, the flow is smooth and you can see funds from the notifications area if you want. Love it

3 years ago, CD - Avid Buzzfeed reader

New layout for transaction history is sloppy

Everything is bold, the only difference between pending transactions is italics and the date is difficult to read, tiny and underneath everything. It was much better before, organized by date and colors made it easier to read. I have bad eyesight and prescription lenses, this is hard for me to use...

3 years ago, bestcarter

Great bank app

This is a very good bank and bank app I have a savings account and I like how it tell you the transactions. Very satisfied

11 months ago, Sypian

Mobile deposit is broken

App keeps asking me to rotate my phone which I do and nothing happens. Tried both with the portrait lock on and off and still will not work

5 years ago, VitoGeraci

Money takes to long to transfer

I am waiting for money and it still hasn’t come I don’t know if it’s you or venmo

10 months ago, Stevo!!

Check deposit is broken

I can’t deposit a check. App keeps asking to “rotate your device to continue your deposit.” When you rotate nothing happens, and the app is basically hung. You have to force close the app and reopen to get back into it. I have two phones and it’s happening on both.

11 months ago, Mess111111

Mobile Check Deposit is Broken

For iOS 16 at least

1 year ago, pretty pats

Just wanted to say thanks to Don for very good customer service I really appreciate you .

Thanks again. From Patricia Powell

5 years ago, Tammy_H_12340

Great App

This app does everything I need and more. It makes it super simple to handle my financial needs, checks balance, make deposits and transfers.

6 years ago, Kylemac197277

Great app

Great app only thing is is that they don't show your credit card purchase history

1 year ago, ghaar77

Highly recommend

Nothing but positive experience with this app

3 years ago, Poppiisme

Frustration

I get frustrated with the notation on my pc your input doesn’t match our records. When is the lobby going to open tp the patrons.??

4 years ago, Rick112882

Cap Com App

Everything is right there for you 1 of the easiest app I’ve used highly recommend..

2 years ago, MoniqueLoves316

Love them

I been with Cap Com for over 5 years now and the Staff are every helpful and Loving

4 years ago, rovertrucks

Easy

Works, never have a problem

3 years ago, Kaylexa1986

Too notch

Love this credit union. Very well run in all aspects. Have never had a negative interaction.

5 years ago, sjahsidne

Cap Com app

Love the app but it would be really helpful if credit card charges were listed. It’s extra steps to see those charges on the website.

Description

CAP COM’s free* mobile app puts access to your account conveniently and securely at your fingertips. Use your iPhone or iPad to take care of your banking anytime, anywhere. FEATURES - View account balances and transaction history - Locate branches and ATMs and get directions** - Pay bills and credit cards with Online Bill Pay - Transfer money between your accounts - Deposit checks into your account SECURITY Our mobile app uses several layers of technology to prevent unauthorized account access. PRIVACY To learn how we protect your privacy, please visit https://assets.capcomfcu.org/pdfs/Disclosures/web-privacy-policy.pdf. CONTACT US Contact customer service 24/7 with a tap to call feature within the app. You can also reach us at (800) 468-5500. CAP COM is federally insured by the National Credit Union Association. *Data charges may apply. Check with your wireless carrier. You must be signed up for online banking to use the app. **Available only on iOS devices with GPS capabilities.