2 years ago, Jkeeton
Please fix this app
Ok so CapStar customers are the last people on the planet that still must keep a check register because their mobile app is nightmare. After months of complaints a lot of the bugs were worked out, then bam out of nowhere, tonight you cannot login to the app anymore. So I call tech, she says, “login manually on the app and keep trying it and eventually it will just work”! My password and username is correct btw because I can login in a browser. What kind of tech support is that? So I uninstalled the app, reinstalled the app, uninstalled the app and turned off my phone, and then reinstalled the app, to no avail. Nothing. So I call back, then some guy says, did you enable Face ID? Well not only did I enable it, since it comes enabled when you download the app, I turned it off and closed the app and reopened it, manually logged in, and reenabled Face ID. For the love of God, please quit assuming we are idiots. How could an app have such poor reviews and such a low rating, and tech support still blaming us? We were with our old bank for years, the app worked fine, and never had these issues, I seriously would hate to have to leave my bank because of the people at CapStar. I love my old bank, and the people still work there. They are the kindest and sweetest people, I don’t want to lose them because some corporate bank doesn’t want to spend the proper money on developing a proper mobile app. CapStar should have used my old bank’s app. You could literally call their tech guy personally, describe the issue, and he would have it fixed within a few hours. CapStar took over our bank over a year now, this has got to be fixed! Please! Don’t make me lose the people that work at my bank because the banking system has become so unreliable at no fault to them. They are some of the kindest and best people in our town. They thought they was helping our community with the merge, not looking so good, because they no longer have any real power and that is awful. We rely on our bank. So please do the actual work, and fix this app! Looks like it’s broken for good now!