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I am taking this time to write this long overdue review because of my pleasure traveling with this airline recently. My two sons and travelled on flight BW526 on the 25th December 2021. Being that it was Christmas Day and all the requirements for traveling internationally due to Corvid,, I was having a horrible and stressful day but being aboard that flight with the hospitality and compassion I got from the staff,, they made my day. I was on edge and if I was spoken to or treated in the slightest offensive way being that I was having the worst day and already on edge ,, they made my day. I was even surprised by being selected to receive their token of appreciation to the passengers and they won’t begin to know they brightened my day. Thank you 😊 to the staff of Caribbean airlines flight BW 526 on the 25th December 2021.
Each time I need to buy a ticket for my family, I have to enter everyones full information. I’m not sure why CA doesn’t allow user profiles to store information for multiple users in their database. I can’t sign into the app, which means I need to enter all details, it doesn’t automatically pull in my bookings, it needs to be added manually for every flight. The app leaves a lot to be desired. Booking from the app takes too long. Compared to JetBlue’s app, which I can book the same flight for my family in less than 5 minutes because I can store my details and those flying with me, as well as CC info.
Everything works fine. I was able to edit my profile, filling in everything and save. One thing I noticed it that when putting in your birth date, start with the year first the month then day. If you start with the day it just goes back to the present date.
The biggest pain point of this App for me is it does not allow users to add multiple reservations. If I have three upcoming reservations, I am only able to add the most current one and I’m forced to retain my other two reservation details elsewhere. This defeats a major purpose of the app for me.
App might have promise but first you need to fix the fact that I can't access the profile in the top left of screen. It is under the time. As for the pancake menu on the right, can't access that either since it is under the battery symbol. Come on guys, do better....
I have entered my US passport information and it’s still asking me for a green card number when I’m trying to check in, so it’s not allowing me to check in.
Had booked a flight in February of 2021. The airline had some issues and agreed to a refund. Its almost October 2021. And i still haven’t got my refund.
The Caribbean Airlines app has landed! We’ve taken a lot of time to create an app that gives you our valued customers the features that you’ve been asking for. Search and Book Flights You can easily book a flight- one-way or roundtrip, to all the destinations we serve from the convenience of your mobile or tablet devices. During the booking process, customers have the ability to select seats inclusive of the Caribbean Plus and pay for extra baggage. Special services such as wheelchair and dietary requirements can also be requested. Get Flight Updates Upon subscription you can receive push notifications of any irregularities that may come up for your trip with us (gate changes, flight delays etc.) In app live chat You can access our live chat facility and interact directly with an agent during our support hours. Book Domestic Flights in TTD You are now able to book flights on the domestic airbridge between Trinidad and Tobago and pay in Trinidad and Tobago Dollars (TTD)! Domestic Standby Clearance You can now use our app to view your position and acceptance in the standby queue for the domestic airbridge between Trinidad and Tobago. Check-In You can easily check-in from as early as 24 hours prior to your scheduled flight departure using your PNR, e-ticket number or Caribbean Miles number. During the check-in process, eligible bookings have the ability to select seats inclusive of Caribbean Plus and pay for extra baggage. Special services such as wheelchair can also be requested. Once completed, you can subscribe for in-app notifications and receive your boarding pass for use where airport facilities allow.
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