Carter has the small business/average person personal touch with all the tools and conveniences of a large company. Don’t regret leaving a large national bank to do business with them instead.
The people that answer the phone seem incapable of helping you at any level higher than asking you to verify your identity. They always have to escalate it to a different department and tell you that it can take up to 24 hours to get a call back. It always takes the full 24 hours. I am closing my account and using a real bank that empowers their employees.
I really love this bank. From the people, to the branch locations, the way the bank is ran. It’s just a great bank. Nothing but positive words from this place. I am forever with Carter!
Horrible. The app is down more than it’s not. Literally down multiple times a week. We are leaving carter and switching to a new bank because of this issue. Y’all need to get it together and fix your app permanently instead of doing quick fixes that don’t last.
I love the new app. The only issue I have is you can’t connect your card to Apple Pay! I would love to use mobile pay instead of having to carry my card everywhere.
This is by far the worst banking app I’ve ever used. It’s outdated, you can’t do budgeting among other things in the app. And it is always crashing! Like who does app maintenance in the middle of the day on a WEEKEND? when people use their banking app the most??? It crashes at least once a week. Ugh would give negative stars if I could.
It only works at certain times of the day even on WiFi or 5G I can’t access my accounts at anytime through the app or even just online in general unless it’s during business hours, which is absurd for any app that has todo with banking and finance
For the app to work your password has to be just 8 characters. Nothing less, nothing more. 8 characters only. The old system was 8 to 16. Wish someone would have disclosed that information along with the update. Like we were suppose to know.
Since this is the first app created for carter I can’t expect something fancy, so here’s a few critiques. 1. Too many login steps. Touch or Face ID would be great. Having to use the user id, then security words, then a security question is tedious. Sometimes you need to see your balance quick and there’s just too many steps to do this on the fly. 2. Needs an easier to read layout. Make it clear what’s pending and what’s posted to the account. 3. Mobile deposits 4. Ability to search for ATM/branches close by. 5. A widget that quickly shows the balance would be wonderful. Overall the app does the essentials but an app that makes banking streamlined and easy is a big plus.
Having problems with this latest version. Keeps giving me a bad login message. I can use the same ID and password on the Internet site without any problem. But it does not work with the mobile app. Please fix. And when will be able to have mobile deposit like the banks have. Take a picture of the check and you're done. There are not enough CFCU locations that this feature should not already be available.
Still cannot login a year later despite successfully logging in on website. App is terribly outdated and useless. Mobile banking is what makes financial institutions marketable and competitive. Carter FCU's simply does not cut it.
Having issues with logging in it says domain error wen I know my username and password is correct please update the app for straight talk I was told by CFCU that the problem was coming from straighttalk services I've tried everything I can to fix the problem and it is still doing it
"Great News! Carter has gone Mobile. Can’t get to the branch? Not a problem….Take the branch with you. Our iPhone web-app CarterMobile24 gives users the ability to: Check Balances View Recent Transactions Transfer Funds Pay Bills to Existing Payees To get started, you’ll need to be an existing user of Internet Banking and opt into Mobile Banking from that system. It’s easy to do and takes seconds. Once you’ve allowed “Mobile Access” you can begin to login to Mobile Banking from your iPhone. The system will confirm your login information along with your device to ensure it’s really you. Once you are logged in, you can view your information and make transactions safely and securely."
