The app is very basic with a simple to use and navigate interface. The layout looks a bit plain and dated, but if you just want to get things done, then there’s no need for it to look fancy. I haven’t used/tested every function such as mobile check deposit, but overall the app does what it’s designed to do.

2 years ago, Legendaries723

Do not use !! 12 year customer closing my account

DO NOT USE THIS APP OR THEM FOR BANKING.. -$10/month service charge -Mobile deposit is inconsistent -Zelle takes a day to show up -non-cash Transactions take 1-3 days to post I don’t know of any good reason to use Cathay Bank unless you need to. I have been a customer since college and it’s over 10 years now and this past incident is the final straw. The app mobile deposited a check twice without my control (I only submitted once in the morning, second time was at 10PM). As a result, I got charged a returned check fee and another fee. They still have yet to respond to me about how that’s happened. Why would anyone deposit a check twice unless they’re asking for trouble ? I’m closing my account after this. Just fees on fees and their mobile app runs at dial-up speed. Just save yourself trouble go bank with someone else.

1 year ago, Amitksh

Interface is not intuitive

Having used 2/3 other banking apps, I think Cathay can be better. Layout is sort of old and feels basic.

2 years ago, MinionAC

App/online banking needs improvement

Since Cathay Bank changed the online banking or app (maybe last year?), the balances are NOT accurate. I should be able to see what my actual balance is so that I don’t overdraw on my account. But sometimes the App or online banking shows I have a negative balance when I know I have a positive balance. No point in having an app or online banking when the data is not accurate.

11 months ago, Periooiiii

Cannot sign up to my account or register

I have lived in the United States for decades, and this is the first time I have encountered this situation. For banks like Chase Bank, PNC Bank or more, as long as you open an account, you can directly log in to your bank platform to register on your phone ,Online banking and mobile banking, only Cathay Bank’s platform cannot operate and give any options. I really regret opening an account with Cathay Bank. I don’t even know how much money is in my account.

5 months ago, FCZQ123

Cathay Bank should be investigated by the Federal Reserve.

Cathay Bank does not immediately or timely post debits/credits to your account. They wait literally 3 or more days before any transactions from that day are posted to your account. They also don’t have Apple Pay for iPhone. Cathay Bank is one of the worst banks in the U.S. I’d go as far as saying it’s the worst banking institution in the U.S. This app is getting bad reviews because the bank is abhorrent. The app should be updated with debits/credits immediately.

2 months ago, Icey Cake

Worst Terrible Banking App

Both app, web site, and the backend services are a joke. If you are looking to do online banking with Cathay bank, forget it. 1. No ending balance per transaction 2. Online statement? Why make it so hard to see my monthly online statement? 3. No pending transaction? Hello? Are you really a bank? Bring me back the old crapy old app. It has out of dated user interface but at least I can do online banking normally. I had seen bad online banking app but this is the WORST!

2 years ago, aquarius's violet

The account activities are no up to day

The App is showing up the activities for last year. For the year of 2021, the activities started from April 5. Also the activities is few days behind. Other features are better than the old App.

1 month ago, Stemsoja

5 star good

Only issue which has imporved is if you make a typo on password not to get locked ou and password reset option etc to avoid that

11 months ago, chibinyc

Buggy mobile deposit

As of October 2022, the mobile deposit feature is broken. After taking the front and back picture of my check, the app would auto jump back to the login screen. I had retried 4 times before it finally snapped out of the bug. This is unacceptable.

2 years ago, Alex C Jon

My feedback

The Bill Pay interface is horrible. It’s short and customer can only see a few payees at a time. The activities page is also very bad, it purposely doesn’t show the balance right after each transaction. It looks like Cathay is tying to hide something from customers.

2 years ago, omgwhataheadache

Password issue

I used a iPhone, but the app keep asking for password even after I enable face recognition. Also it’s not user friendly and seem to lack function compared to other bigger bank like chase Citi and more

2 weeks ago, Hapa626

Works smoothly

This app has given me no trouble. I can just about do everything I need with it banking wise.

5 months ago, Aeric ng

Web cam

The software of the web camera must be improved! L have been took many time to mobile deposit, even though l used the iPad with newest software but l still need take a least two or three time to success deposit ! L deposited with chase app with only only one time.

2 years ago, Waiguoren1

No deposit

For the most part, works well. But have not been able to deposit. For some reason, it does not automatically connect to camera. Frustrating.

2 years ago, Josh M San diego

Buggy

Glad an app is finally out but mobile deposit never seems to work and always asks to retake the photos of the check, and then still doesn’t work =(

1 year ago, ElysianL

Had hard time depositing a check on phone before

Called them many times. Finally they got it resolved.

3 months ago, ATF/ITF

Cathay Mobile Banking

There are ACH transfer limits that should be disclosed in the app or online without having to wait a long time to speak to a customer care representative.

11 months ago, Something that's nothing

Handy bank app

Quite easy and reliable to do your banking needs

2 years ago, The2thguy

Mobile deposit

It takes too much time to do mobile deposit, it won’t tell you what is the problem, so we just have to do it over and over in the dark!

2 months ago, Cathay Users

Something wrong with my payment part

Something wrong with it. I opened new account, closed old account, but payment still show two accounts, I add new account to link the payment, it didn’t save. my payment option was blocked, I can’t access auto payment.

1 year ago, BKLYN11228

Easy to use

It’s a big surprise that this Bank has pretty cool online access

2 years ago, fukuda0930

Simple and easy

It’s easy to check my account online. I like fast and simple step.

1 year ago, Ryan Z Mai

Very convienent

Online check deposit, Ach, Zelle, and most important Wire transfer for half the price thats charged at a branch!

1 year ago, Llh938

Some of the feature of mobile banking not working correctly. Like if I made a principle payment, and the next day it will processed as next month regular payment. I called to the bank that said they can’t change it.

1 month ago, Tehmina ArUmanyan

Tehmina Arzumanyan

Excellent customer service, app is always available, detailed info, very helpful

2 years ago, Avril820

Overall good

Hope the app could add more functions

2 months ago, Eveloveszz

Best Service

Been a long time customer! Always best service!

2 years ago, Moon6luna

Bank app

Quite useful and well designed.

5 months ago, howstrong

Poor app

This is one of the worst bank app in the world, especially the mobile deposit, times and times failed to deposit check, and times and times I complained, but unfortunately it still failed and failed.

12 months ago, Mr. Lighthouse

Mobil deposit

Excellent app. I really enjoy Mobil Deposit. It saves so much time. Thank you very much.

4 years ago, Hmmm, okay then

My least favorite banking app

This is the worst of the finance apps on my phone. Face ID is spotty and only works sometimes. This app holds the record for attempts “unable to process at this time,” an inconvenient error for a banking app. When it does work, it does what it’s SUPPOSED to do.

1 month ago, 好来来来了

Good service

I like the local office and most of the staff there. Always helpful.

5 months ago, Waynewcheng

Great mobile banking app

Great app and customer service, recommended!

1 year ago, XXXX4TRUMP

Always got error when use Zelle

I do not understand why couple months past but this bug still not not fixed. Even I contacted support, but not work.

2 years ago, anyuser66

Internal messaging

I have sent messages to Customer Service through the apps messaging system with no response. It would seem that a problem exists with this.

2 years ago, Body wave

Always not available

This bank app always not available for service , mobile app online banking always maintenance. I can only do it on my computer website, if you make deposits of check, need to to local branch .

10 months ago, Will2go

Functional, but slow and old interface.

Need to update the app for more modern UI. Basic functions works.

1 year ago, B B Chen

Great user friendly app!

It is easy to sign on, make online deposits, fund transfers… love it :-)

11 months ago, masuner

Cool app

Easy to use and quick to connect

5 months ago, Baboontunes

Meh

It’s okay. The bank itself is very old fashioned. Some slow and annoying processes that you wouldn’t find with bigger banks.

1 year ago, Haapyclient

Mobile app

Easy to use

12 months ago, Chef jeff #9

So so.

The bill pay option is terrible. Or maybe I don’t know how to navigate it? Either way it’s a pain.

2 years ago, 123jac321

Poorest bank app I’ve ever used

For more than a month the mobile deposit has been inoperable. Secure messages about that issue and the lack of mailed statements have repeatedly gone unanswered. It’s difficult to imagine a poorer app than the one at Cathay Bank.

2 years ago, OMNIX18

Clean, Easy to use

Great app to track accounts

5 years ago, Ada29211

Doesn’t work for iPhone 10.

Customer service says sorry it won’t work and there is no solution! If Cathay bank wants to get serious about customer service and become a real bank like the big boys, make your online apps work for your customers!

10 months ago, Mikisabel

Solid, simple.

Solid app; gets the job done.

1 year ago, MrsRebH

Alerts aren’t beneficial for proactive responses

Only alerts I can receive are text messages of my balance and incorrect password/passcode entries. Nothing helpful to be proactive with my account

1 year ago, Wasabilam

Mobile deposit not work

Mobile deposit not work all the time, waste my time to go to the bank, and the customer service couldn’t help anything

1 year ago, he.ennnnna

Unable to make mobile deposit

It used to work for mobile deposit, recently it doesn’t work anymore. The technician should fix the bug

Description

Start banking wherever you are with Cathay Bank Mobile Banking! Available to all Cathay Bank online banking customers. Cathay Bank allows you to make deposits, check balances, make transfers, send money, and find locations. Need to find a Branch or ATM closest to you? With Find Near Me, Cathay Bank will discover your location and provide you with addresses and phone numbers on the fly. FEATURES • Accounts - Detailed views of your account activity • Transfers - Transfer between your own accounts at Cathay Bank or accounts you maintain at other financial institutions • Bill Pay - View, pay or cancel bill payments to your existing payees • P2P - Send money to someone via their mobile phone number, email address, or direct to their bank account (limited capabilities on tablet) • Mobile Deposit - Deposit a check by taking a picture and submitting it through the app • Find Locations - Find the nearest Branch or ATM location • Fingerprint & Facial Recognition - Login with fingerprint or facial recognition Refer to Cathay Bank Online Banking Agreement and Electronic Consent Disclosure for terms and conditions applicable to all available services.