Civista Bank, formerly Citizens Bank is the best most honest and friendly bank in the Midwest. Since the recent growth of the bank to Indiana and western Ohio In Napoleon and the surrounding areas, the bank has remained the reliable home town bank that we have known and trusted for years. As a matter of fact, my father and Grandparents banked with Citizens (Civista) for as long as I can remember. Actually for several decades longer than I can recall. I know the family business was run with the help of Civista. I received my first car loan from Civista. And just about every loan in the family since. If you are looking for a friendly, reliable place to keep your finances, you really can’t do any better than right here at Civista.

6 months ago, ChrisMHorton

Easy and reliable

I’ve been using this app since the beginning, and I’ve rarely ever had problems. Balances, transfers, statements, etc, all available 24/7, within seconds of access of the app. Been very helpful and will continue to use for the foreseeable future.

2 years ago, how_sway

Mobile Check Deposits

I was very excited to find out that I could finally deposit checks with my phone in the newest update. However, this feature does not seem to be working properly. I choose the account I would like to deposit the check in, enter the amount, and take pictures of the front and back of the check, but after that point, the screen goes blank and I am unable to successfully deposit any checks…

5 days ago, Sassy4 kids

Online review

Easy to navigate! I have been with citizens/civista since I was a teenager! More than 50 years ago! The customer service and friendly people at your branches are second to none! Thank you for always being there for me and my family.

4 weeks ago, amphibian2

CIVISTA app

Generally like the app, but since a recent update, I have problems with it on my phone. When I try to click on specific accounts, I accidentally click on “financial tools”. When I do this I can’t get out of it to click on the items I want. I have to exit the app and start over. This is very annoying. I use an iPhone mini.

2 years ago, KissSimone

Super User Friendly!!

This app is so user-friendly!! I love that I can link my other bank accounts using this app and see all my activity. Such a quick reference at my fingertips. Such a wonderful tool to have for every day use! Go Civista!!

1 year ago, Am1Demon

This app works.

This app allows me to do almost all of my banking from my phone. My only complaint is that I wish there was a way to add a custom name to individual accounts. On the main dashboard I see all the accounts I am linked to, but only by type. If I could add custom names, I could see “Mom’s savings”, “My Checking” etc.

2 years ago, anthony Brett Pace

Civista team At the Dublin branch

Jan in the team in Dublin or just outstanding for their help and support I would be lost without getting their personal attention so thank you very much and give them all A nice Christmas bonus would be wonderful they deserve it cool thank Anthony Bret

3 weeks ago, hillbillyheart

Absolutely hate the newest changes

This version is the worst. There are several steps you must follow to see what payments are pending. This resulted in paying the same bill twice in the same month. The prior version would warn you if that 2 payments were scheduled and require you authorize or cancel one of the payments. This change makes me think about changing banks and I’ve banked at this bank system for 50 years.

2 years ago, kiwimorning

CIVISTA app

I like everything EXCEPT the chat icon partially covers the menu icon and when I attempt to log out or choose another action I have to wrestle with “penny” to get it out of the way. Until that was added this app had perfect!

1 year ago, Rgray115

Awesome!

I love the app. It’s so convenient. I can deposit checks from my phone. I work while the bank is open so it’s hard to deposit checks in person. The people that set up my account were very nice too!!

1 year ago, Jerry's Biscuit

Great functionality

I prefer this app to several others I’ve worked with. It’s quick, easy to navigate, and I never have access issues.

11 months ago, Imgurl

DO NOT BANK WITH THEM!!!

This bank bought my old bank and it has been awful ever since! The policies are so horrific and predatory!! I moved my primary banking elsewhere. I still have my old account open because it’s tied to so many other autopays but I’m just waiting it out until I move and can cut them all off. Seriously, stay away. Fifth Third wannabes! It’s truly that bad!! To be clear, the people are nice, it’s the policies that are terrible!

11 months ago, kath in huron

Very user friendly!

I’m able to have all my accounts linked together for easy transfers. Plus I love that you can deposit checks now too!

1 year ago, Citycowgrl

Great upgrade

Really enjoying the new upgrades, especially being able to categorize your spending and view as chart.

12 months ago, gjjffggh

Average at Best

Biggest drawback is that automated password management and/or Face ID are not allowed. So, log in is always difficult. The app also has a tendency to ask for answers to security questions that were never asked and that you didn’t answer. Then, access to your account is restricted.

6 months ago, Terence McKenzie

Bill pay

On bill pay I would like to know when the check clears my checking account instead of having to go back-and-forth

6 months ago, nanbrillo

The CIVISTA bank app

I really like this app because it’s easy to check my account every morning. It’s also easy to do other banking needs like transferring money.

6 months ago, Texans123456789

Great experience

I have been a customer of UCB for a long time and when CIVISTA took over they changed the app and the experience! I rate this 5 out of 5 for my everyday purposes.

2 months ago, Carolsallenmi82

Everything I need for Banking

I love my mobile banking app! It is so convenient and allows me to do everything i need to do for my home banking needs.

3 weeks ago, GUS from Cleveland

Civista app

Previously had issues with log in and needed to have one line staff reset vs having a customer online /web based oriented reset option like most other financial institutions. Which is still a needed option .

1 year ago, salonnoir

Love this app

Super easy to use! My favorite part is being able to deposit checks from my phone.

3 months ago, yarnpig

Clear information

Graphics make the information easier to find. Working with more than one electronic device l still get my identity questioned but getting past that is pretty simple and doesn’t take a lot of time. It is confusing that calls to the bank are routed to Sandusky rather than my local bank. The transition has been pretty seamless and I am satisfied.

2 years ago, PT in Ohio

Very user friendly.

Definitely easy to use. I haven’t tried anything too difficult but very happy so far.

4 weeks ago, Jo of Shire

Easy to use

Civista has created an easy to use banking app. I appreciate the convenience of taking care of my banking needs on the go.

6 days ago, Castalia Home

Easy to navigate and search

After going paperless it is a breeze to review past transactions!

4 months ago, mr222001

I wish the credit card feature was better tied into the app

Good app very functional hardly has ever went down. I just wish it was easier to pay my credit card

1 year ago, Lilianasmith

Can’t live without it

Thanks for having this app. Makes banking way easier and faster.

2 years ago, tannerb loves CIVISTA

CIVISTA is the best

Very good customer service and if there is a problem they fix it for you fast!! It’s all you can ask for in a bank !

1 year ago, Carrieknits

So handy

This app is wonderful! I use it often to transfer funds and check my balance.

3 weeks ago, Patty’s last chance

Navigation

Navigating when you ask a question and then try to get back to the main menu/account is not very user friendly. Gotten frustrated many times.

3 weeks ago, Mike and Pam

Very intuitive and easy to use.

Civista app is very easy to use and I have been using it for many years.

2 years ago, QuontesJamal

Amazing app

Works and functions perfectly. Easy to use and navigate. Overall great job. Thank you!!

4 weeks ago, CRFTHD

Absolutely terrible!

This is one of the worst apps I've ever used. It constantly makes me type my password in instead of using passcode and faceid and half the time when I type the correct password in it won't work. I've seriously thought about switching banks just so I don't have to use this app.

4 months ago, GlendaFT

Great app!

Love the fact that you can do as much online as in person. So easy to navigate.

4 months ago, TooTooBad2

Civista App

Works great !…Never any issues and makes it really convenient to check on your money..

3 months ago, 682022

Mobile app

Your mobile app is a life saver when it comes to monitoring and managing my money.

1 year ago, megrich86

Issues

Once the app was redesigned, I started having login issues. The main problem is, the Face ID never works. I have to manually type my password in each time.

3 weeks ago, RayofSunshine78

Love it!

I use this app everyday to check my business & personal accounts, love it, works great!

3 weeks ago, Right move48

Great bank app and user friendly

This Bank has an app to do all my banking transactions!!!

5 months ago, Jarid85

The app is good, but…..

I think I can speak for civista users everywhere when I say GIVE US CUSTOMIZABLE DEBIT CARD OPTIONS please!!! Bengals, reds, etc. You know things your patrons enjoy

6 months ago, Old Jho

Very good.

Only wish I could stay signed in. But being secure is important. Otherwise very good!

11 months ago, Firefighter 3069

Works flawless!

I have never had a single issue with the app.

1 year ago, LetiL2

Excellent

Easy to navigate and user friendly

2 years ago, Jechoniah

Civista Mobile App

Great improvement from previous app. I was ready to move my accounts to another bank.

11 months ago, Usawac

On-line banking

I really like this service. I know as soon as I learn to use it properly, I’ll love it even more!

2 years ago, ericriesterer

Banking App

Civista’s app is simple and easy to use. Not much clutter and has most of the things I’d want from a banking app.

2 years ago, steve123264867

Rate the app

The ability to check my account and do what I want with my monies in the app is great!!

2 years ago, Nicksgirl524

Love the new app!!

Love that I can deposit my checks with my phone. I don’t love that sometimes it takes a couple days to post.

1 year ago, 80schic

App review

App is easy to use except penny is in the wrong spot. Always in the way when you want to do something.

Description

· Features: NEW! - Add your accounts from other financial institutions to view all of your checking, savings, credit card, loan payments, and more in one place. - Login easily & securely with biometric face and touch recognition - Check account balances - View transactions, check images, and statements - Transfer money between accounts - Pay bills or people, whether they have a Civista account or not - Deposit checks - Suspend or activate your ATM/Debit Card as needed - Locate Civista ATMs and branches *Some features may require separate qualified enrollment. Other restrictions may apply. Compatible mobile device required. Standard wireless carrier charges may apply. See https://www.civista.bank/personal/manage/mobile-banking-faqs for details. Member FDIC. An Equal Housing Lender. NMLS# 412766. Routing# 041201635.