Great app. The only thing I don’t like is that there are certain purchases that do not automatically get pulled from your card until the business or company decided to pull that money. Therefore, this makes it difficult for people to keep track of exactly how much they have in their account because if one makes multiple purchases and then checks their account the following day they may be deceived with the actually number that is provided by the app. This is because those companies/businesses may not have yet charged the card and so the person will “think” they have more money than they actually do have. In which case, they end up overdrafting and get charged for doing so. I wish this app could just keep track of all the purchases that one makes and subtract that number from the actual number that’s in the account. This would make the app perfect.
I’ve got 3 other banking Apps, Navy Fed, SELCO and USBank, CCU(&NIFCU) is by far the best. It’s pretty easy to navigate and gives lots of detailed information you want. The others lack this. CCU shows when things are pending for withdrawal & deposits. Most Apps view as a “short version “ of the website, meaning all the features aren’t available, but CCU App has all the features as the full webpage does. It seems they are far more advanced in the online/app banking verses other credit unions/banks.
I I Amit whom it may concern. Annabelle have served my with the highest level of professionalism and excellence personal service for a decade. I have been a member for over 20 years. I have had many checking, savings, credit cards, car loans, home loans and home equity loans. She has always been professional and of the highest quality.
With the newest update, mobile check deposit has completely stopped working. After moving to south Orange County from San Diego, I don’t have a branch that’s close to me so I rely on mobile check deposit for payments I receive. With the new update, this feature is completely broken. It is stuck on a blurry screen with a “rotate your device to continue your deposit” notice. I am totally out of options here so I will have to make a 40 minute drive to deposit a $100 check. Officially moving to a different credit union because of this!
As a customer with usbank I was spoiled with push alerts every time I used my card. I’d love to see CCU’s app do the same. It helped greatly with keeping track of what I’ve spent throughout the day. Things that would be useful would also be a dedicated Zelle button on the bottom navigation bar. But my main thing would be alerts for purchases.
We love North Island and CA Credit Unions and the mobile banking app has been a great addition to their services. We have saved on gas & wear & tear on our cars as the Santee Branch had been closed so we had to drive over 10 miles to the La Mesa Branch but wanted to stay with North Island & CCU. Very convenient and easy to use and I highly recommend it to other customers. Thank you, Dan O’Brien
I got a car loan through this credit union, which is how I was introduced to this app. Out of all the other bank/credit union apps out there, this one feels the best, most native on iOS. Fast Face ID login, easy transfer and deposit. A really great app. Enough that I’m considering moving all my other accounts to them. 👍
Im originally from San Diego and NICU (now CCU) has always shown the best customer service I did not want to leave as I traveled around for college living and now in my career. The convenience of this app allows me to take care of business without having to even be in the county! Or in the state. Thank you.
Super simple, able to use Face ID, easy buttons to get you where you need fast without needing to talk to anyone. Very responsive with no bugs due to the simplicity. Overall really good compared to other bank apps.
Just letting you know that as of the most recent update, the app doesn’t let me mobile deposit anymore. I open the camera to try to take a photo of my check and the camera stays foggy, doesn’t fully open when I rotate my phone either.
Popmoney does not work on my app. Wish it had more features like to take a picture of your check to deposit right away or let you look at your different bank account from the app instead of going online.
Its been quite few years banking whit north island credit union,theres been some issues over the years (not whit the bank) and is great relief knowing that the institution is there for you to solve any matter that arise,Thank you North Island.
Good and helpful app, but PLEASE fix the zelle add in. Whenever I add a new contact, it asks me to confirm by pressing 'continue,' but because it's just a website loaded onto the ccu app, it's a pop up. The pop up ends past my screen so I can't click continue, even when I try to zoom out or change the rotation.
If I could give it no stars, I would. The app is so glitchy and there are constant error messages. In this day and age, their online banking system should be way more efficient so that people won’t have to go in to their locations to do something as simple as depositing a check. I consistently have issues depositing checks because the system can’t read the date, the amount, the endorsement, etc.
I'm not sure why so many complaints. I followed the directions and uploaded new app on Monday morning after merger. No problems with any of the functionality. It's easy to use and I love being able to make deposits or transfers on my phone or iPad.
The reason I left Wells Fargo is because they made it difficult to keep up with PAST payments that should have been processed. If there's a pending charge why is it still apart of my available balance. I.e. If 5 dollars is pending at a store. That same 5 dollars should be SUBTRACTED FROM the AVAILABLE balance LIKE IT ALWAYS HAD BEEN BEFORE THIS MERGER. If this is the case, I can take my money to a more reputable bank with the same game system you all are expecting us to play.
Mostly love this app But recently I am having an issue with the mobile check deposit function I am able to get to the point of taking a picture of the check and then the screen goes out of focus and a warning pops up that I need to rotate my camera I have tried all levels of fix both in my camera app, in the credit union app, restarting phone, deleting app and reinstalling. Nothing appears to be working. This only changed in the last month or so. Hoping at developers can assist
This app has changed the game in banking, it's so user friendly. It even makes banking easy for my fiance who doesn't know how to use her smartphone. The ability to send money via Zelle and make transfers is awesome.
As a 20+ year CCU customer, I really liked the quick balance feature, which worked great for several years, but now CCU has decided that they would allow their app developer to render it useless. This has unfortunately been the case for quite a while, so it is becoming quite clear that CCU not only completely out of touch with their app performance, but also their customers.
This app is very easy to use. I like how it also shows pending transactions. However, I wish that it would work with Face ID. Hopefully, in their next update they will have it work with the iPhone X’s facial recognition.
I hope someone actually reads this and makes some changes. I have had several other banking apps and this is by far Thee Worst, the functionality, the looks, the amount of time and effort it took to find the app in the App Store was utterly ridiculous. This app looks and feels like the IT department walked in the credit union asked its tellers if any of them knew how to create apps. Wish I could have given this zero stars.
It’s almost impossible to send via Zelle using the CCU app. There’s always a hold on payments sent out to my contacts. It’s very difficult to conduct business using the Zelle app within the CCU app. Other than that, the app is A-ok.
I updated my CCU app recently. Whatever was done to the login page on the app, please undo it! I now have to enter my passcode and then search for my passcode in the settings of my iPhone’s “Autofill Password” instead of it automatically filling once I’ve entered the passcode. Completely inconvenient. Defeats the purpose of a smartphone!
Not only did the credit union make my account inaccessible at ATMs for an entire weekend and more, I know I have a useless app which, though it seems to recognize me, has no intention of doing any kind of business with me. If this is any indication of what the merger has in store for me in the future, I may well pull my money out.
By downloading and using this app you are agreeing to the terms listed in our Digital Banking disclosure: https://www.ccu.com/sites/default/files/pdf/online_banking_disclosure.pdf California Credit Union’s Mobile App makes it easy for you to bank on the go. Do your banking right from your iPhone and iPad, manage your accounts, pay bills, view statements, and receive the benefits of cash back rewards when you use your debit card. Remote check deposit allows you to easily deposit checks from your mobile device. CCU Mobile Banking is provided free-of-charge to members of California Credit Union and North Island Credit Union as a service to our membership. Bank with confidence – CCU’s mobile app allows you to manage accounts from your mobile device...anytime, anywhere. It’s easy to do banking 24/7, from your iPhone or iPad, or other mobile phone or tablet. It’s fast, secure, and free. With CCU Mobile, you can: • Check available balances & transaction history • Pay bills and credit cards • Deposit checks • Transfer money between accounts at the credit AND at other financial institutions • Find the nearest credit union branch or ATM • Send a message to our Contact Center staff To use CCU Mobile Banking, you must be a California Credit Union or North Island Credit Union member and be enrolled in our Digital Banking service. To sign up, visit: www.ccu.com or www.northisland.ccu.com