I used this bank and furthermore this app since it was the quickest way for me to acquire a bank account before basic training. Now, a year later deployed. This app is quite outstanding. The simplicity is out driven only by how fluid everything is. My only gripe would be that on occasion this app under goes maintenance and does not inform me. So sometimes I’ll need to check my balance only to find that I can’t. Kinda silly. Apologizing for the inconvenience frankly isn’t good enough. Fix the system or inform me ahead of time of the maintenance. Otherwise, outstanding application for simplistic banking and money management.
I’ve been a customer with Central for over 20 years. This is a great app and they are always making improvements for their customers. I love the new addition of the bill pay feature! Keep up the great work!!
Y’all need to fix so many bugs. all my transactions for the week are pending but it never shows me my total bank balance after subtracting that pending charge, and its hard to keep track of my expenses, like is the bank balance not my true balance until after the chargers are not pending? and how it will show my balance under the charge, it always glitches and they disappear as i’m scrolling through my transactions, and it’s very confusing and frustrating. and the new central wallet thing you guys added, where you guys show our reward points, it will have like travel, merchandise, gift cards to choose to redeem the points but you can’t click on anything, nothing happens..?
Update: Still will not load, almost worth switching banks for one with a usable app. The App is pretty great when it works, but that is becoming more the exception than the rule. It’s a shame, because there has been a lot of added functionality and improvements to the UI over the last year. I often don’t even try to open it and just go to the webpage on my browser instead. Please make it stable, it’s a good app when working!
Terrible bank. Have had for years and had consistent issues, and always tried to forgive and forget but tonight was the last straw. My card has been stopped from being used for “fraud suspicion” three times in two weeks now. I’ve just come home from a 14 hour work day and want to order some food delivered to my apt and can’t because it’s happened again, and CANT CONTACT CARD SERVICES UNTIL MONDAY. Unbelievable. Will be cancelling my account with them first thing Monday morning.
I love Central Bank. I have banked with them for 3 1/2 years since we moved. Two of my teens have student accounts and have done great saving money. Everyone is helpful and kind with transactions, questions and service.
My phone updated to iOS 14.5 and I just get a white screen does not even get to log in screen. I deleted and reinstall same issue. I had this same issue when I went from iOS 13 to 14 you guys are too slow updating the app for new iOS updates it is annoying. This is only app I have trouble with after updates. It is up to you to make sure the app works on new iOS.
Downloaded the app and tried to make a transaction and pay a bill. Several things on the app side went wrong while I was trying to set up a payment. Ended up wasting my time for an hour trying to fix it, and a late fee. When I called the bank, they said they didn’t know any better and just advised me to cancel it and make the payment my usual way!! Thanks!!
This app would be great if an alert was sent out scheduling maintenance or down time. I’ve tried to login twice and now my account is locked and I get to call to talk to customer support! Awesome! This happens once every 2 months and absolutely drives me up a wall. Fix the app
Great App. Easy to use and very easy to navigate through your accounts. Mobile deposit is easy to use!!! Thanks Central Bank. FaceID never works on this app.
I love the app and my wife uses the iPad version. Mobile deposit is the best thing ever. I can pay bills fast and transfers to other people is really nice.
FaceId is apparently only a technology demonstration. You can log in via FaceId but must then enter password to actually do anything useful. Either make FaceId an acceptable all inclusive access method or get rid of it and go back to allow only the password to sign in and execute transactions-doing both is a waste of time.
It won’t open the app for me and the only way I am able to access my money is through the website. There is no new update and I have restarted my phone and redownloaded the app. Nothing. But I hope it will be fixed soon.
Face ID login will work for about a week when you download the app. Then it stops working. You have to delete the app and then download it again for it to work for another week. My whole family has this same issue.
I used to never have an issue with the app but the last few weeks I’ve tried to get in and it keeps asking me to put in my email address. Once I do that it asks me to log back in then asks me to enter and verify the email again! I can never get in!
This app crashes every time my phone updates. Can’t even check my account balance, withdrawals, deposits because the app is garbage when your phone updates.
App constantly saying please try again later as soon as you open the app so it won’t even attempt to log you in. The app is great when it works. But more times then not the app is unable to be used. Badly needs to be updated.
It worked in July, needs updated or something. I get a bunch of security questions I didn't set up and then it fails to login. Previous version worked perfectly but current version is crap
I have now had to go into the bank to have my app fixed multiple times! It’s not been too great at all for me! Always states it is Unavailable and that it is sorry for the inconvenience!
The Face ID feature works about half of the time. It will work for a while then quit again. So frustrating. I never have a problem with any other app that uses Face ID.
For weeks now I Can't log in to see account, just a constant loop of adding your phone number and re logging in. Just go to their website it's just as fast and easy as this worthless app
I can log in on my old phone that has the previous app version. But this new one I can’t log into my account to manage my spending and it’s really messing me up I can’t do anything with the app I need it fixed ASAP
Latest update asks for my email. I provide my email. It logs me out and asks for my email again. I use this app to cash checks since there are no locations reasonably close to me.
Securely bank wherever and whenever you want with CentralMOBILE from Central Bank. Available for free to all Central Bank CentralNET customers, CentralMOBILE allows you to deposit checks, pay bills, view account activity, find locations and more. REGISTER - To use CentralMOBILE, you must first be enrolled in CentralNET online banking. To use the CentralMOBILE APP, simply download the APP, to use the browser you will need to register your device in CentralNET to receive the browser address and an activation code. FEATURES: MOBILE CHECK DEPOSIT - Snap photos of checks and deposit them right from your smartphone. Just sign the back snap, and send. CHECK BALANCES – See your latest checking and savings account balances and recent transactions. TRANSFER FUNDS - Easily transfer cash between your eligible Central Bank accounts. PAY BILLS - Make one-time payments from anywhere and change or cancel pending payments you have entered through CentralMOBILE or CentralNET online banking. ACCESS TO ZELLE® – Provides a fast, safe and easy way to send money to those you know and trust.* Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Terms and conditions apply. *Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle. Must have a bank account in the U.S. to use Zelle. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle FIND LOCATIONS - Find nearby Central Bank branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by Zip code or address. www.centralbank.com Central Bank & Trust Co. is a wholly owned subsidiary of Central Bancshares, Lexington, Kentucky.
