I love the app as much as I love Chanel, with my whole entire heart. But recently, it feels as if no one had been paying attention to the app. The campaign pictures for the “Paris-Hamburg” collection don’t load and are blank screens. The app has not been updated to coincide with the new “Metiers d’Art” collection so we can browse the products... and often times (VERY OFTEN) the videos do not load! I think Chanel needs to be more diligent in keeping the app refreshed and as current as possible!
The new app is great when it works. The pictures are in high definition, every detail does look up to date, but here are my cons: 1. I cannot log in to my account again. I already called them before for the same issue so I thought this would have been resolved 2. Lately they haven’t been having any agents online. Recently there was one who was very rude to me, even mentioning I already inquired for the same item a week ago. Honey, you have no idea how item availability works, don’t you? 3. When using the search function, some results items show up on repeat 4. The E-receipts page are great, but none from my purchase history show up so does this page even work?
It was easy to use this app before but now you can’t even see the price for some of the items and you have to sent a request if you want to know the price of the bags which is super annoying.
I love the app when it works but it’s few and far between. It always crashes and doesn’t get fixed for what seems far too long for this day in age. Plus the app doesn’t allow you to purchase sunglasses through it like the website does (at least a way fully functions). So disappointing. I expected more from Chanel with the app to be honest.
I can’t log into the app. I am a 10 hour drive from the nearest authorized retailer, I called Chanel to order a bag but they won’t let me as a first time customer. They said even if I fly/drive to a store they won’t order for me. PSA: you’re literally forcing me to purchase from a reseller, actually I think I’d rather keep supporting LV and Fendi because your business model is absolutely horrendous!
Always shows me message with “unknown error has occurred, try again later.” I’ve reset my passwords many times and they don’t work as soon as I reset them. I can log in fine on the Chanel website so it’s the app problem. For a company that is so luxurious, it’s ridiculous that the app doesn’t log in.
I love this app BUT... Just a little FYI for y’all, the app isn’t working. When I try to open it, it says, “Unable to access content”... Maybe you can fix it? Thanks!
I have been unable to log in through the app for about a month. It says, An unknown error has occurred, please try again later. I am able to login on the desktop just fine. I deleted the app and reinstalled it twice but to no avail. This needs to be sorted out.
I liked the app but over a month now when I try to login I get a message about ‘services temporarily disabled’ and to ‘try again later’. I’ve reached out for support and no luck. Maybe if you could login it would be better 😬
Been trying to get into my account for months, with no updates as to why it will not link! My CA even tried to share a link for us to connect here, share wishlist etc, and nothing! Also, prices still haven’t been adjusted to reflect newly implemented increases. Doesn’t see like anyone is eager to fix this app. So disappointing!!
I browse their website a lot, look at bags, and I was hoping this app would improve my experience because certain part of the website was turning into a language I can’t understand (Russian?). Well, the content of the app just leads to the website anyway. Deleting this app right away.
No organization to app, just show what over price hand bags you have so I can buy one for my wife. This app is like cutting up their catalogue, throwing it in a bucket than trying to find a specific page. Look if Chanel wants me to know what stupid collection or season I’m buying than tell me in the description! Don’t organize it that way!
After the app updated, the chat connection category was disappeared. I also can’t see my e-receipts. I called my agent and resent the invitation , but it couldn’t send again. I tried to send message to my agent’s boutique and it didn’t work either.
I am so upset with you It really hurts That I can’t go in to your store Because of a appointment I hope you realize you made a big mistake People will love to go inside There was black man there Will not let us in because of you Change it Jill
Terrible ap. The reverse button doesn’t work, it takes you to the home page in case you want to look at something. Super super slow, none functional, unorganized and none user friendly! DISAPPOINTED!
Nothing works on this app including all (supposed) links to products. Nothing in this fancy app is useful. Really frustrating because I wanted a more direct way to get the latest product info.
It attempts to open then crashes. I work in the luxury retail business as a personal shopper and this app used to be my GO TO... I haven't been able to use it in months... any suggestions?
This app used to work beautifully but ever since the update it won’t open or show anything, I thought it was a problem related to the IP address but it’s not. CHANEL PLEASE FIX IT!!!!!
Love Chanel bags and I have many. What I don't have is many opportunities to go look at the bag in person. I wish they would feature more angled photos of the bags. One photo per bag is just not enough.
Was able to login before. I can login on browser on phone, but when I try to login on the app, nothing happens. Using iPhone XS Max running 13.1. Please fix. Thanks.
This is just an ad, not an app. Lovely videos and photos pitching the current collections. Chanel boutique directory and lead gen email form. Nothing about any of the core products IN the boutiques by location a la Celine. Zero ecommerce. Chafail.
I remember now why I deleted this ages ago. You can’t buy make up or skincare on the app. It re-directs you to the Chanel website and good luck if you can’t remember the password. Otherwise this app is pointless & useless.
The Chanel app was the first app I ever got. But I went here to update my review and it said that I needed to buy the app. Strange enough I still have the other Chanel app which has this years spring collection. I have been a fan of coco and the house of Chanel since second grade! It's such a treat that they let iPod users to have this app because verison did not have the iphone at the time when I was shopping for a new phone. This is a great app and lives up to the chanel name. I quite enjoy visiting this app and i must say that I am very hard to please being a fan of coco and the house for so long. I also have the Chanel the lovley game which was sadly taken off of the app store. I love Coco and Karl!
...but I only wish there was a better iPad compatible version, just so the images and video do not get pixel-y. Otherwise, the app is very wonderful to have. Easy, simple navigation; great way to show accessories on specific models when browsing through the looks from the show. Crashes, but only on occasion. Very stylish, and is updated with each new season. :)
The Chanel app makes my online shopping very easy when I need to search through different products. I can see right away what the new collections are and not waste time having to search through the thousands of products.
I just downloaded the Chanel app and so far so good but I do wish you would put an archive option on the app. Would be nice to see the transition starting with Coco and ending with Karl! Archive please! Otherwise love the app!
Enter the home atmosphere with the CHANEL Mode app : - Discover the behind-the-scenes of creation through videos, photos and the latest news - Discover the House's know-how with the Haute Couture, Métiers d'art and Ready-to-Wear collections - Explore in detail the looks, bags, small leather goods, shoes and other accessories - Try on sunglasses from the latest collections online -Stay informed on the arrival of new collections in store Access the InCHANEL experience by invitation only: - Explore exclusive content on the collections - Receive personalized suggestions from your Fashion advisor based on your selection - Discover exclusive content during your in-store visits
