I have had an account with Charter Oak since my Dad opened my first account when I was a child, now I’m in my 40’s. Everyone who works there is kind and helpful. Very efficient and knowledgeable. They have plenty of convenient locations and the online app is easy to use. Highly recommended and have already started my children their own accounts!!
So I haven’t had any issues with the app. It works perfectly every day. Unfortunately, the past two days, I haven’t been able to get past the loading screen. The logo appears, then another page pops up as if something is about to load, and it never does. I would like to be able to check my balance and transaction history, but I can’t do that if the app never loads.
I enjoy the notifications received by the bank when they are doing maintenance. I appreciate the responses I receive in a timely manner when I inquire a topic with bank staff. As an international traveler I hope the bank continues to implement measures to securely support their members with ease when traveling due to COVID-19. This has the ability to boost future membership. I have been a member since 2005. I can say this bank has made some innovative changes. I look forward in seeing more.
I’ve been with Charter Oak since I was 16, opened my first bank account and started my first job. They’ve always looked out for me. A great years so they noticed someone tried to rob my account, I was notified and no money was ever taken. Although I’ve moved to another state they are still and will always be my favorite credit union
This app fails to do so. I’m constantly logged out of my account and told that my password needs to be changed. The app never works properly and even cause my checking account to be disconnected from my online banking. Seriously fed up.
I have been a member of Charter Oak Credit Union for almost 50 years❣️ You will not find a finer banking institution with the amenities they provide or the wonderful staff they employ. If you haven’t join their family of members, you don’t know what you are missing
I cannot imagine it is that hard to develop an app that actually loads, remembers the device properly, or to include features like card replacement instead of me having to waste fifteen minutes of my life to be interrogated by an icky Vicky on the phone. Do not gave an app if does not do its job of giving me easy access to my accounts on the go. I am tired of throwing minutes of my life away due to poor app development.
My only issue is a big, in my opinion. I don’t like that they only show the Current balance. I liked the old way better where it showed the current balance and then when I clicked the account it showed the available balance, after pending charges. Figure out a way to display this cause my car insurance has bounced because of this update. I feel it’s just a way to get me to overdraft.
Every time I go to the mobile app it logs me out and doesn’t work with Face ID, AND locks me out of my account. This is incredibly irritating as I’ve reset my password several times now so there should be no reason I can’t remember using the same password I use for everything else. It’s not an issue with the wrong password I would think after the seventh time. It’s an issue with facial recognition.
The application crashes from time to time making it somewhat difficult to use. There are also times where the application will tell you that you don’t have any accounts when I clearly just made a payment using the application.
Previously a 5 star app, the Charter Oak app will infinitely load when trying to open it, without ever showing me options or a sign in screen. I’ve tried restarting it, redownloading it, restarting my Phone and internet, nothing has worked.
It’s a nice app untill you realize that at 10:00pm when you need money the app won’t even load. Only loads 95% of the time, and when the app is the only way to access your money 95% isn’t good enough. DO NOT BANK WITH CHARTER OAK
Charter Oak Federal Credit Union’s mobile app lets you bank 24/7 – anytime, anywhere! Our free and secure app gives you convenient access to your accounts whenever you want, right on your smartphone! Features: Deposit a check to your account with Mobile Deposit by simply snapping a picture with your phone. View your account balances, transactions and history. Transfer money between your Charter Oak accounts – and your accounts at other financial institutions. Pay bills quickly and efficiently. Easily locate the nearest Charter Oak Branch or ATM.