At least once a week it tells me I have invalid login credentials even though I’ll use Face ID most of the time and when that doesn’t work I type in the password.. the same password I have for everything. It works for a couple days then it asks me to call because my credentials don’t work. I can’t view anything in my account until I call and get a temporary password. I try to reset the password and use the temporary one that they give you in the internet but those ones don’t work. So I need to call all the time to have it unlocked for a two days, then another two. This needs a serious fix before I dumb all my money into my capital one account. I’ll gladly pay the 3 dollar fee to an atm rather then deal with this. Not to mention all atms you have half the time are frozen and processing a transaction... please wait. From three hours ago. When this isn’t an issue it’s always another thing, can’t connect due to network activity, I have a nighthawk in my house that can power the whole town I don’t think that’s the issue here.. and yes my app is up to date on an up to date iPhone
Love all the new enhancements lately like being able to schedule transfers and bill pay. I do wish I could set up a recurring transfer from checking to savings that way I can move a certain amount of money weekly or monthly without having to keep rescheduling the transfer
Was just asked to update my rating while using app. Wanted to say that some issues better but overall have log in and connectivity issues. App often down and confirmed by bank. When I complained about issues was told by bank rep that she had an iOS device and worked fine for her. Really??? Guess I’m just an idiot and should figure it out for myself. In the middle of updating rating through app IT LOGGED ME OUT AND CLOSED!!! You just made my point
I use this app to check how much is in my account but like once every month it will tell me it needs to validate my information i enter it and then it says to call the bank because it’s wrong. Very very annoying when your trying to budget your account. overall gets the job done.
App hates smaller checks. Always a hassle depositing those. Usually has to manually take pictures. Many times...say use a dark background. I use black. Nothing darker than black. Sometimes turns the checks upside down.
Bill pay set up should not be so difficult. I want to set it up from my phone and can’t. I used a computer and it required 2 phone calls for authorization. From my phone I am still not authorized and it’s the weekend so I’m unable to use it and will require another phone call on Monday. Too difficult!
We travel the United States via our RV. Currently we are on the California coast. I’m able to handle most of our banking remotely. The service is excellent! Thank You!
I attempt to get sign-in, tells me my lgin id and password is incorrect and need to set, had not changed either, now i click on the app it opens and then closes, not sure if IOS updates affects it But it's very frustrating….
It’s nice having the app but I wish the bill pay section was more detailed like it is when looking at it on a computer. I have my bills organized to be paired certain times of the month and they aren’t grouped together in the app like I have them online so that is frustrating.
I can never get a check accepted by the app for mobile deposit. I have no issues with the same checks at Ally, my other bank. Maybe time to switch all my accounts to them unless improvements are made to this functionality.
For the past couple weeks every time my wife or I try to log in to see our balance it says and error has occurred and it’s currently unavailable. It won’t even let us see the log in page. Hoping it will be fixed soon
This app never works has literally caused me to have my personal info stolen all the while unable to login to access any of my bank statements I have a brand new iPhone still operates like crap literally the only app that gives me issues.
I was loving this app up until the update a month or two ago and now can’t even sign in. It horrible trying to see the web browser on a phone. Fix the app please!!!
App does not allow you to do an external transfer to another bank account. App is subpar compared to other banking apps I use. Always login issues. Cmon CC do better.
Ugh. The new version is SLOOOOOOOOOW as can be on an iPhone 8. And the “What’s New” splash screen comes up every time I log in. Compared to the amazing Bank of America app, this app greatly misses the target.
Way to go CCTC! This is a user friendly app that gives you access to the information you want & need to know & allows you to make quick transfers easily! Great job!
Today I went into the app and the startup screen flashed and then I got a white screen that flashed and the app looked like it closed. Please resolve this soon. Thank you.
One star, Since updating the app I getting a “no connectivity” message!! Sometimes it will work, the message pops up and I have to log out What’s happening!!!
It's nice to have the app because it's easy access to your bank account without having to log onto Chemung canal website each time. Only thing wrong is the app is always saying there is a system error so you cannot use the app. More often than not.
The app has very few features. The ones it does have don't always work correctly. It seems they threw this together just to be able to say they offered mobile banking. If you have problems, the bank blames the developer! Here's an example: you log in and check your balance. Then you switch to another app and then switch back and you have to enter your password again even if it's been only a few seconds! What nonsense. No other banking app requires that. Let's hope for a more professional app soon.
I hate this bank, they took over Bank of America near where I live and they are awful. This app is the worst mobile banking app I've ever used. Mobile banking is important because of how far I am from the city and because this app is so horrible I'm dropping my account here and going elsewhere. DO NOT USE THEM AS A BANK.
Love that I have access to my bank information of the go. Would like it even more if it took advantage of TouchID, and possibly allowed access to my statements.
Don't bother wasting your time downloading this app, if you plan to log in using tokens. I was hoping this app would work since the mobile site doesn't support tokens either. Time to dust off the PC.
*UPDATE* Just downloaded the newer update version 20.1.200 on my iPhone and now the app will not open past the splash screen. Please update the app so it can actually load on iPhone. I’m seriously considering switching my banking to another bank simply because this app is terrible. This app has never been great, but for the most part, it worked. The update with the weird new colors seemed to add things like fingerprint reading and added additional cars controls, but it’s much buggier, so the “updates” don’t really work. For example, I’ve never actually gotten the fingerprint login to work as it crashes every time I attempt to use it. Please release an update to fix these issues.
Start banking whenever and wherever you are with Chemung Canal & Capital Bank's fast, secure and free* mobile banking application. Access all of the same services you currently enjoy in Web Banking from the convenience of your mobile device with 24/7 access. Log in with Touch ID All mobile data transmissions are safeguarded by 128-bit SSL (Secure Socket Layer) to prevent unauthorized access. We will not save your password, account numbers, transaction information or balances on your mobile device. The CCTC/Capital App is available to all Chemung Canal & Capital Bank customers. MONITOR YOUR ACCOUNT: •View account balances, recent transactions and pending deposits •View detailed transaction history and images of posted checks PERFORM TRANSACTIONS •Transfer money between Chemung Canal/Capital Bank accounts •Schedule payments and pay bills •Send money using the Person-to-Person Popmoney feature DEPOSIT A CHECK Mobile Deposit enables you to deposit checks electronically by simply taking a photo of the front and back of the check with your smart phone using our app. CARD CONTROL Protect your debit card by controlling how and where your card is used. Receive alerts for all transactions or customize alerts based on location, merchant, amount, etc Card On/Off allows you to disable your card in the event it's lost or stolen FIND BRANCHES & ATM LOCATIONS •Locate Chemung Canal & Capital Bank branches using your current location or enter the address or zip code of the area you wish to search. A list of all offices and ATM terminals will be displayed along with the address and distance from your current location. Each listing will offer details of service and provide a map of the located area. Support: Have questions or need help? Call our Contact Center at (800) 836-3711 or find us on Facebook. * Your mobile carrier’s message and data rates may apply.
