I love that it has the Touch ID feature as we all have so many passwords to remember. Mobile deposit and bill pay access is an added bonus to have right at your fingerprints. (No pun intended.) Can easily see 30 days worth of history and transfer between my various accounts instantaneous. Just like all things there are some things that could change that would improve this app but it has come a long way and am sure Cinfed will continue to add additional features and conveniences to the app.
I don’t think I have ever left a review before, but I just love this little credit union. The older version of the app worked fine and did the job, but this latest version is more straightforward which I appreciate. I am someone that really (and I mean REALLY) hates having to have apps to do every little thing, all the ads that come with them, and then endless notifications. The Cinfed app lets me do what I need in regards to my banking easy and simply, and leaves me alone otherwise! A+
I’m constantly bumped out and have to go to office to be reset it’s extremely frustrating and inconvenient to a essential worker that has being very positive and quick to refer to my family and friends I mean 5or6 times this has happened and you can’t get your own info over the phone I really regret this choice many times
I no longer have balance and available balance. Now it’s just available balance (includes pending). I liked it better when the available balance did not include pending checks issued by the credit union.
They need to add credit card statements in the app because I can’t can’t see none of my transaction in the app I only get to see when the balance goes up but I can never see what transaction came off the card can you all fix that please I even went to the website on my phone an I still couldn’t see nothing but other then that I have no problem.
I’m finally able to look at my credit card balance, also convert over to paperless statements for my credit card, look at my FICO score as well... and the biggest one of all I’m finally able to do external transfer from this account versus the other way around All in all still a great app with those for great needed features
This is app was working wonderfully. It’s not as pretty and colorful and fancy as others r asking apps I’ve seen, but it gets the job done. I was very happy once they added the Finger ID option. I love that. I can literally login in 5 secs with that. About two months ago, it stopped working. I hit enable every time I log in for Touch ID, but it just resets itself. I’ve deleted the app and downloaded it again, and it does the same thing. Please update! I want Touch ID back.
This app makes my life easier when I’m busy on the run. I’m very active and always short on time. Just hate when they prompt for a password when I’ve been using my thumb print only thing I don’t like !
The new app has way more features and has an updated look all around. The navigation makes it super easy to find things. I especially love the lock/unlock feature and the budgeting/saving tools. Well done, Cinfed!
Absolutely awesome i have easy access to my funds and if you are needing transfer funds you can transfer through here and it’s done immediately and the Touch ID also makes things a lot more easier I highly recommend this app 5 stars ⭐️⭐️⭐️⭐️
They put no effort into making this app. There are no options to do or see ANYTHING besides make a transfer between accounts. You can't even see past transfers made. I only use Cinfed for my car loan and it gives you no information about the payment due, so you better just know in your head how much to pay and when because it shows nothing about it. It probably ranks as the top worst banking app I've ever used, because it literally does nothing. Such a pointless app.
It’s kind of annoying that you can’t check credit card balances or make credit card payments using the app considering you can’t do it on mobile because of the pop up required to access credit card information either. It’s extremely inconvenient to have to call in or access your account on a desktop to make payments or check balances.
I have AT&T and using iPhone 7plus and this app since the update will not stay on my phone... I dislike the fact you have to pull the menu down to sign out... this app is a total waste of time and inconvenience
I love the new app! Having access to all my online banking features at once is awesome! The best part being able to view my balances at a glance without actually logging in!
This is a very convenient app! It has Face ID, which is great!! How many passwords can one person remember? Even better it allows you to customize your homepage and go directly where you want it to go when you first log in.
The best mobile banking app ever. I have excess to all my accounts, internal and external. I can take care of all my banking needs including check cashing from my phone. No need to stand in anymore lines.
The app is good for the basics, checking balance, transferring between accounts, and check deposits. One can’t view your credit card information or other accounts. Only 30 days of history and since the last update the Touch ID will not save. It took Cinfed awhile to even have this option and now it’s not working its kind of annoying.
Absolutely love the new app! So easy to use and now I can do so much more. I can add other institutions to the app for transferring. I really like the snap shot and mobile deposit is much faster now!
The linking accounts feature is very convenient. It has helped me keep all of my accounts top of mind and allowed me to better manage my finances overall.
Need to be able to transfer funds to other Cinfed accounts, both my son and I have a Cinfed account, I wanted to transfer money to him, but was unable to
The app was working well until this week. The app stopped working all together and wouldn’t allow me to login at all yesterday and the Touch ID hasn’t worked all week either. When you login and enable Touch ID on login it immediately turns off. When you attempt to enable Touch ID in preferences, the second you touch any other part of the app Touch ID is turned off. Biggest fail ever to develop and app that doesn’t work. 👎🏼👎🏼
I have been a member for over 50 years. My three new accounts do not show up under my Accounts. I have to pretend I’m going to transfer money between my accounts in order to see all of my account balances. Now it says that this app will not be available after June 30. I should load new app. I go to Apps and this is the only there. I can’t talk to anyone. I have left call backs. I give up.
I love the Cinfed App and the people at the Florence location are outstanding and caring for each Customer that walk through their door… Thank you for hiring such valuable employees.
I Must say how much I appreciate Brandi’s patience, helpfulness, professionalism and all round pleasant attitude in helping us with our banking issues. She is a delight and should be recognized for her good customer service. Karen Wagner
This app does a great job providing quick access to my checking account. Love the remote deposit and the Face ID both save time and keeps my account info secure.
The current updates or update is horrible. The 3 dots to go to transfer deposit etc are so small I open the account several time before I can get to what I need to do. It’s very frustrating. Also my credit card account is gone to be able to transfer money to.
I moved from Northern Kentucky to Texas. CINFED is so easy to work with, professional and all the staff I’ve dealt with have been so good. Been in Texas for 4 years and no plans to change from CINFED to anyone else.
Why in the world would you release an application that wasn’t complete? Bill-pay is a major component of ANY banking app and it doesn’t work. You can apologize all you want but to release an unfinished version does nobody an good. Maybe next time you’ll QA it before release
I can’t access the credit card section on mobile due to the fact it needs to pop up in a new window and their mobile app offers no credit card option either?
Cinfed Credit Union’s Mobile Banking gives you secure and convenient account access, 24/7. Check account balances, transfer funds, make bill payments, and much more straight from your iPhone or iPad. Features: • View balances & transaction history for checking, savings, mortgage loans, and credit card accounts • Transfer funds between your Cinfed accounts • Make bill payments to established payees • Deposit checks straight from your smartphone • Manage and lock/unlock your Cinfed Debit/Credit Card(s) • Find the nearest Cinfed Credit Union branch or ATM Directions: If you are already enrolled in Cinfed Online Banking, use this information to sign into Mobile Banking. Cinfed Credit Union does not charge a fee for the use of our mobile banking service. Depending upon your service data plan, you may incur web charges or text messaging fees. Check with your mobile service carrier for more information. Federally insured by NCUA
