App works fine; English support dropped in last update
You can view everything in English on the website, and you used to be able to do the same with the app. However, with the latest update, it has reverted to Spanish, and there’s no option to switch it back to English. Otherwise the app functions appropriately except forcing it to activate via TouchID or FaceID, which I think is odd. (You must tap an icon on the screen before it activates either.)
Considering the size of this bank, the app is a piece of work..
We are not talking about a mom and pop institution but a sizable bank yet It has very limited options and very limited things you can do. I find it many times useless. Unfortunately we even get use to mediocrity
Most of the time it works good. The only problem I have found is unlocking the password using the NetKey, it never worked and I had to go to a branch. The only problem with that is I do not live in México.
For people outside Mexico, look for another bank not this one! You can barely use the app because it will block every movement you want to make by NetKey which is annoying by itself, but wasn’t until you go to the bank to get it fixed 😅 no one will help you! This app and bank are a joke!
They disabled touch and faceID and somehow it wont remember my user so i have to be pulling up my credit card all the time! Please go back to how it was 😢
One of the worst banking apps I’ve seen so far in my entire life. Screwed up on all layers, even the very basics. You wouldn’t even be able to see your transaction history properly because it jumps to some random date while you’re scrolling. Don’t even expect anything more advanced.
I just bough my new iPhone XS with iOS 12 and downloaded this app and when I try to open it, it try’s to open for a second or two and then the app closes. The app will not open and now I can’t access my account info on my new iPhone! Please update this app to fix this issue. Is anyone else experiencing this same issue on iOS 12? Thanks
The app keeps crashing when opened in iOS 12. Because of the electronic token being in the app, making a transaction is impossible, even through the web page. It’s amazing they haven’t thought of this issue when incorporating the token in the app.
Bottom line: Constantly OUT of Service. * Can’t even access my balance 90% of the time! Very very very bad systems = Terrible Customer Service No wonder it is for sale!
7 months and the bank still hasn’t rolled out a versión compatible with [my] iPhone 14 Pro Max. It always asks me to register as if it were the first time I use it. It’s a real hassle when I want to use it.
Application is 100% rubbish. It’s been multiple versions since I have been able to login. I have to login through web since the app is basically useless on mobile
I already updated everything, downloaded again, went to the bank to ask and still crashing this app, it haven’t worked for months and it’s super inconvenient! Please help!
Citibanamex app does not have an English version. So good luck to you if you are beginning to learn Spanish. But even so, the app’s design is terrible and the service at the bank offices is abysmal. Save yourself headaches and bank elsewhere
They broke the link to my cellphone with this new version.
Now I cannot access my bank account. All because they updated the app and it broke the link of the cellphone to my account. The only “fix” is to re register the phone IN PERSON at a bank branch. My nearest branch is 3 hours away. This is the second time this has happened.
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