Citizen Bank Mobile App

4.5 (370)
24.6 MB
Age rating
Current version
Citizen Bank Farmington
Last update
1 year ago
Version OS
13.0 or later
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User Reviews for Citizen Bank Mobile App

4.52 out of 5
370 Ratings
8 months ago, SkimmerhornJr
Very helpful
We have been Citizen’s Bank customers for years, but only got the mobile app recently. We have found it to perform well and be very helpful to us.
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8 months ago, Jackie T. Glass
It could be better in Comparison
It would be nice if you were allowed to submit electronic or visual checks like many other banks do. It would be nice if you could move money between accounts easily. It would also be nice if you could address charges by clicking on something indicating that this is a questionable charge without waiting on a phone or trying to get a hold of somebody or discussing the issue although the staff are wonderful when you do.
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1 year ago, 191799
Good app, but needs work on check photos
It would be great if your system did an auto photograph, when making mobile deposits. Occasionally, it is very hard to get the image to be well received. There is quite a bit of background, lighting, and framing required.
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3 years ago, paleorunninmama
Easy banking!
I love that I can keep up on my banking all online! The feature to transfer funds and deposit checks online are my favorite! Especially during covid. Great job citizens bank!
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4 years ago, T-Trix B
I like the Face ID to sign in
I like that I can easily check my balance and look at the transactions made from my account history. I just wish there was a feature where I’d get a notification on my phone when there is a deposit that’s been made.
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4 years ago, #4, Jazz
Citizens Bank
I love this app,I can check my balances, see all their locations plus ATM locations. Plus I can transfer between my accounts, and if I need to I can make a mobile deposit with my phone!
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1 year ago, GreenChileMan
Very convenient for balance checks and deposits
Very convenient for balance checks and deposits
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4 years ago, 1234zyxpdqBigDaddy
Nice to have online access
It is nice to have online access especially during COVID restrictions. Compared to other banks however, this app has limited functionality. Would appreciate ability to Zelle and tranfer funds outside of Citizen. Also easier, less restrictive digital deposits would be nice.
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4 years ago, Aunt Pinkie
Great banking app
I love the app. It is very user friendly, we travel all the time, I can deposit a check by just taking a picture of the front and back, I can check balances and transactions from anywhere.
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5 months ago, PaulaT711
Easy To Use
I like the Citizens Bank app because it’s very user friendly. I’ve never had a problem with it!
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1 year ago, feeding2boys
Easy to use
Makes it easy to keep up with my accounts and know exactly how much I have at any time.
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2 years ago, citizen app user
Has basic info like transactions and amount in you account but navigating farther then that is a pain and all issues you have to take to the bank you can’t resolve through the app. Plus not very good looking but still a lot better then nothing as an app anyways
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4 years ago, vmfam
Online Banking
This app for online banking saves me time and effort. I stay at home to transfer funds, balance my check book and pay bills.
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2 years ago, Flying ninjas
Needs improvement
Since changing accounting software the balances are never correct and deposit doesn’t show up at all now until the next day.
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4 years ago, Q33nn-
Great App
Great app! Basic needs such as checking your account and changing other information and very user friendly! Love it!! :)
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1 year ago, TimBailey27
Need Mobile Deposit
The app works pretty good but the biggest downfall is that mobile depositing doesn’t work. This would be a huge upgrade and make life much easier in certain circumstances.
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2 days ago, #1HSA fan
Citizens Bank app
Really like using this app. It’s easy to manage your money and pay bills.
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4 years ago, Vie's😴
Very helpful
This App is very helpful and useful tool to keep on track of my money, especially, traveling out of the country.
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1 year ago, Hmmmreally
Deposit checks online
It’s difficult to deposit checks online. It indicates that I need to use the app to deposit checks — I was on the app! Good app to check your balance.
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5 months ago, taxzer5759
I love the app I can do most anything from the app and not have to go to bank specially in this outbreak of covid
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2 days ago, Plaesed Customer
Citizens Bank app
Very user-friendly. I do the majority of my transactions on the app and I am greatly pleased.
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5 months ago, jaimejvi
Awesome to use
Easy to navigate and user-friendly app
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5 months ago, Mike J 61
Great Bank
I been with CitizensBank for around 11 years the service there for me has been awesome!!!!
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4 months ago, Farmington gal
Great App
This app is extremely user friendly and efficient.
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2 years ago, Frustrated and ticked off
Mobile deposit won’t work
I’m in the app and I’ve tried repeatedly to use mobile deposit. the mobile deposit tells me I must be signed into the app to use mobile deposit. I AM signed in to the app!
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4 months ago, TruPadia
Awesome, easy access and convenient
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4 years ago, MamaKCita
It works
But it would be nice if it the cards supported Apple Pay and a myriad of other online usages, as well as making payments to other accounts without paper checks.
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2 years ago, Pamela Francisco
Citizens bank is 5 star
Excellent, easy to use , access and Transfers made easy!
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1 year ago, S Lanier
Unable to make mobile deposit
I get a message that says I need to be in the app when I make a deposit. I AM in the app. So annoying. Other banks offer this feature. Why can’t you?
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2 years ago, jerry_son
No complaints
Works like it should
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4 years ago, Kkccmo
Easy to use!
Easy to use and keeps all my banking needs at my fingertips.
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1 year ago, Lalachona
Great new look!
Great new look on the app, so much easier to use.
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3 years ago, Sw gram
User friendly app
Works well. Easy to navigate
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1 year ago, Derderbug
Clunky app and not always user friendly. Could definitely be better.
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4 years ago, Jndslade
Works fine
So far it works fine. Very basic set up
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5 months ago, wantmoreGod
Great app
I love being able to watch my accts
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5 months ago, suzy6-
Great App
The App works quite well, makes repeated trips to the bank unnecessary!
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3 years ago, Hdvjfv
The Best
Easy, concise, accurate, up to the moment info
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5 months ago, Bear Pa
Easy and helpful
Straightforward menu and steps in procedures.
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3 months ago, tj scrambler
Number one in the four corners
Best bank in the four corners area
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3 years ago, Nate Doog
Be way better if we could deposit checks through the app
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4 years ago, Me mister mister
Wish Citizens would work w/Apple pay but I know that doesn’t have anything to do with the app so the app is good.
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4 years ago, mommalacita
Log in method is insecure and inconvenient.
The two factor authentication method of a phone call with PIN is both inconvenient and insecure. Individuals do not own their phone numbers, carriers do, and therefore it should not be considered a second factor. A method such as U2F or TOTP should be used instead. These methods are also simpler and more convenient.
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4 weeks ago, Thomas aztec
Uncustomer friendly
Your app provide zero ability to make loan payments from outside the bank, you cannot request checks, you cannot do anything without going into a branch.
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2 years ago, KyleM134
Very Satisfied
Easy to use and customer support is as helpful as I’d hoped
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5 months ago, Jay+1981
It could be better
Useful but lacks features that other banks use.
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2 years ago, moni1950
CB App
I really like the Citizens Bank app. It is very easy to use and understand.
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4 years ago, detrobb
Great app
Would have given it 5 starts but the electronic/mobile deposit is hit or miss.
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1 month ago, FriarBuck
Can’t deposit checks
After how many years of promising the ability to deposit a check from the app, we still can’t.
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3 years ago, joe100539
It works well
I get the information I need
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