I love this app. I’m able to transfer money between accounts and check balances instantly. This comes in handy when I need to transfer money to my daughter’s account.

2 months ago, Jackie T. Glass

It could be better in Comparison

It would be nice if you were allowed to submit electronic or visual checks like many other banks do. It would be nice if you could move money between accounts easily. It would also be nice if you could address charges by clicking on something indicating that this is a questionable charge without waiting on a phone or trying to get a hold of somebody or discussing the issue although the staff are wonderful when you do.

9 months ago, 191799

Good app, but needs work on check photos

It would be great if your system did an auto photograph, when making mobile deposits. Occasionally, it is very hard to get the image to be well received. There is quite a bit of background, lighting, and framing required.

1 month ago, SkimmerhornJr

Very helpful

We have been Citizen’s Bank customers for years, but only got the mobile app recently. We have found it to perform well and be very helpful to us.

3 years ago, paleorunninmama

Easy banking!

I love that I can keep up on my banking all online! The feature to transfer funds and deposit checks online are my favorite! Especially during covid. Great job citizens bank!

3 years ago, T-Trix B

I like the Face ID to sign in

I like that I can easily check my balance and look at the transactions made from my account history. I just wish there was a feature where I’d get a notification on my phone when there is a deposit that’s been made.

4 years ago, #4, Jazz

Citizens Bank

I love this app,I can check my balances, see all their locations plus ATM locations. Plus I can transfer between my accounts, and if I need to I can make a mobile deposit with my phone!

10 months ago, GreenChileMan

Very convenient for balance checks and deposits

3 years ago, 1234zyxpdqBigDaddy

Nice to have online access

It is nice to have online access especially during COVID restrictions. Compared to other banks however, this app has limited functionality. Would appreciate ability to Zelle and tranfer funds outside of Citizen. Also easier, less restrictive digital deposits would be nice.

11 months ago, feeding2boys

Easy to use

Makes it easy to keep up with my accounts and know exactly how much I have at any time.

4 years ago, Aunt Pinkie

Great banking app

I love the app. It is very user friendly, we travel all the time, I can deposit a check by just taking a picture of the front and back, I can check balances and transactions from anywhere.

2 years ago, citizen app user

App

Has basic info like transactions and amount in you account but navigating farther then that is a pain and all issues you have to take to the bank you can’t resolve through the app. Plus not very good looking but still a lot better then nothing as an app anyways

11 months ago, PaulaT711

Easy To Use

I like the Citizens Bank app because it’s very user friendly. I’ve never had a problem with it!

3 years ago, vmfam

Online Banking

This app for online banking saves me time and effort. I stay at home to transfer funds, balance my check book and pay bills.

1 year ago, Flying ninjas

Needs improvement

Since changing accounting software the balances are never correct and deposit doesn’t show up at all now until the next day.

11 months ago, Mike J 61

Great Bank

I been with CitizensBank for around 8 years if not more the service there for me has been awesome Stay Safe Stay Strong

4 years ago, Q33nn-

Great App

Great app! Basic needs such as checking your account and changing other information and very user friendly! Love it!! :)

11 months ago, TimBailey27

Need Mobile Deposit

The app works pretty good but the biggest downfall is that mobile depositing doesn’t work. This would be a huge upgrade and make life much easier in certain circumstances.

2 years ago, Dholzem

Works fine

Use this app weekly, no problems

10 months ago, Hmmmreally

Deposit checks online

It’s difficult to deposit checks online. It indicates that I need to use the app to deposit checks — I was on the app! Good app to check your balance.

10 months ago, Mammaty

Runs smooth

It runs smooth and you update effectively and efficiently! Love the ease of the app

3 years ago, Vie's😴

Very helpful

This App is very helpful and useful tool to keep on track of my money, especially, traveling out of the country.

1 year ago, taxzer5759

Awesome

I love the app I can do most anything from the app and not have to go to bank specially in this outbreak of covid

8 months ago, jaimejvi

Awesome to use

Easy to navigate and user-friendly app

11 months ago, Plaesed Customer

Citizens Bank app

Very user-friendly. I do the majority of my transactions on the app and I am greatly pleased.

9 months ago, Farmington gal

Great App

This app is extremely user friendly and efficient.

1 year ago, Frustrated and ticked off

Mobile deposit won’t work

I’m in the app and I’ve tried repeatedly to use mobile deposit. the mobile deposit tells me I must be signed into the app to use mobile deposit. I AM signed in to the app!

3 years ago, ccldoc

Really easy to use and fast.

I love this app it makes my banking really simple and quick.

9 months ago, S Lanier

Unable to make mobile deposit

I get a message that says I need to be in the app when I make a deposit. I AM in the app. So annoying. Other banks offer this feature. Why can’t you?

2 years ago, Pamela Francisco

Citizens bank is 5 star

Excellent, easy to use , access and Transfers made easy!

4 years ago, MamaKCita

It works

But it would be nice if it the cards supported Apple Pay and a myriad of other online usages, as well as making payments to other accounts without paper checks.

2 years ago, jerry_son

No complaints

Works like it should

9 months ago, Lalachona

Great new look!

Great new look on the app, so much easier to use.

4 years ago, Kkccmo

Easy to use!

Easy to use and keeps all my banking needs at my fingertips.

2 years ago, TruPadia

Bank

Awesome, easy access and convenient

9 months ago, Derderbug

Clunky

Clunky app and not always user friendly. Could definitely be better.

3 years ago, Sw gram

User friendly app

Works well. Easy to navigate

3 years ago, Jndslade

Works fine

So far it works fine. Very basic set up

9 months ago, Wombat 63

Jeff M

Clean and well organized easy to use.

2 years ago, Hdvjfv

The Best

Easy, concise, accurate, up to the moment info

9 months ago, Bear Pa

Easy and helpful

Straightforward menu and steps in procedures.

10 months ago, wantmoreGod

Great app

I love being able to watch my accts

1 year ago, suzy6-

Great App

The App works quite well, makes repeated trips to the bank unnecessary!

10 months ago, tj scrambler

Number one in the four corners

Best bank in the four corners area

3 years ago, Nate Doog

Deposit

Be way better if we could deposit checks through the app

4 years ago, Me mister mister

Convenient

Wish Citizens would work w/Apple pay but I know that doesn’t have anything to do with the app so the app is good.

4 years ago, mommalacita

The two factor authentication method of a phone call with PIN is both inconvenient and insecure. Individuals do not own their phone numbers, carriers do, and therefore it should not be considered a second factor. A method such as U2F or TOTP should be used instead. These methods are also simpler and more convenient.

11 months ago, Jay+1981

It could be better

Useful but lacks features that other banks use.

2 years ago, KyleM134

Very Satisfied

Easy to use and customer support is as helpful as I’d hoped

1 year ago, moni1950

CB App

I really like the Citizens Bank app. It is very easy to use and understand.

Description

Our mobile banking application allows you to check balances, transfer funds, view transactions and check messages from anywhere, anytime. It’s fast, free and available to all of our online banking users. With this app you can do the following: - Check balances 24/7 - View pending transactions - Create, approve, cancel or view funds transfers - View transaction history - Send and receive secure messages - Access branch hours and location information - Send Money to family and friends anywhere through P2P