The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignorant child on the phone & was rude & defensive. This the Stoughton branch I believe. I'm kinda shocked at how unprofessional she was, we just needed to find out if this payment will be paid & what happened, so we can keep a closer eye. Once you pay a bill here you should have the peace of mind to know your bills will process correctly. Not at this bank, they don't care.

5 months ago, granberryjuice

Convenient

This app is very convenient in that it allows you to transfer funds immediately. Thank you to all the men and women who make this possible.

7 months ago, retiree ffMA

External transfers

The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly. While efforts were taken to allow the lump sum to be transferred rather than 5 piecemeal transactions, that was also fraught w/confusion & also delayed my receipt of funds for 3/4 days. Something needs to be adjusted to simplify transfers, provide info simultaneous to seeking the transfers & allow increase of amounts transferred. Lots of retirees who would like access to IRA funds live outside MA & their ability to quickly access their funds should not be delayed. Thanks

8 months ago, SassyLady1978

Love it

Finally able to do what other banks can do. So easy, you don’t have to remember usernames, passwords and security question. All I’m waiting for now is easy transferring between banks!

1 month ago, 694832@&)1

Great update to app.

Improved interface and access to credit cards is very convenient.

3 years ago, Cheryl's iPhone 6 Plus

Problem fixed

Problems fixed

4 years ago, Fhdjdjdjjdj

Visa payments on app

It be great if we can make payments on the Visa card on the app instead of going on the website

3 years ago, emac1174

COBCU APP OK

This app is basic, simple & generally works well. Since the last update, the app states that I’ve been logged out of my session every time when logging in for a new session, even if the app has been closed out. Please fix this error. Face ID would be nice also

8 months ago, Inve$tora

Needs larger text ability

Great service but I would like to expand the screen to see larger text.

3 years ago, librarian2019

Session expired

Lately the app has been giving me problems when trying to log in. As soon i log in it gives me the message session expired try and log in again, sometimes 2 or 3 times in a row.

8 months ago, tnotess

UPDATE LONG OVER DUE BUT DEFINITELY NEEDED

I’ve waited years and finally we get a nice update. Love the Face ID feature and new tweaks and look!

8 months ago, #mrgogetit247

App Update

This new app is very good and up to industry standards. Great job City of Boston Credit Union!!!

6 months ago, wickedshyt4lyfe

Thieves

Do NOT get a loan through this credit union. They are absolute thieves. They will keep adding money to your principal balance keeping you in debt forever!!! They’re customer service will do nothing to fix this error!!!

10 years ago, Lainey113

Read Read Directions & GO to COBCU online 1st

App works perfectly! I received an email detailing this info.... You need to go to your computer account 1st... Must already have or get online access, go to ACCOUNT SERVICES tab and click Mobile Access!! Once you do that you will be happy!! This is something that is done by MANY secure sites to verify that APP user is the account owner. Thanks COB CU!! Looks great, seems to work great as well!!

3 years ago, torntendon

Bad

Locked out hard to transfer funds. You have to call the bank before you can log in most of the time

3 years ago, Blah diva

Annoyed

App updated and now I can’t sign in. User name there but won’t go to passwords. I have to just use my web browser to see my account. No point of this app if I can’t sign in.

3 years ago, cityofbostoncreditunionsucks

Terrible

This app is literally the biggest pile of steaming hot pile of garbage I’ve ever used

10 years ago, MrsMelodia

Finally!

I went online under Account Services and agreed to the user terms. Downloaded the app and used my regular sign in. It works great! I can even see graphs of my spending over the past yr. I have been waiting a long time for them to have this app!

10 years ago, OC6767

Need to enable mobile from computer first

From your computer log in and go to account services. From there click mobile access then download the app from your iPhone and it works perfectly!

10 years ago, Hotson422

Same thing here

Why introduce a app that can not be use, you fix all the bugs before you present the app

10 years ago, Omyrican

APP WORKS

App is working perfect on my iPhone 5.

10 years ago, J3ssica apps

UGH

I was really looking forward to this app since I do all of my banking online for the most part. Extremely disappointed that you can't even sign on!

7 years ago, A. Success

Not working!

The new update for finger authentication is not functioning. City of Boston Credit Union has been very outdated and things don't seem to be moving in any directions!

7 years ago, Severide

Fingerprint

Why can't I just use my finger scan to access my account like every other banking app

9 years ago, Cupcake chfhcshvc

Poor app

This update is still poor.

8 months ago, WellHungMarine

Was fine

The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text

10 years ago, JustSomeLady

Can't sign in

Like previous reviewer said, app won't work.

10 years ago, Epidefib

CAN'T SIGN IN

multiple error messages stating invalid sign in

10 years ago, johnoc58

Error

Same error code as everyone else

Description

Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more! Manage Your Accounts [+] Monitor your checking and savings accounts (current and available) [+] View mortgage, auto loan and other account balances [+] Set up Account Alerts and adjust your preferences Quick Access [+] Enable Touch ID® or Face ID® for a fast and safe way to access your account [+] View your balances on the go with Fast Balances Enhanced Navigation [+] My profile menu to manage notifications and personal preferences [+] Navigation tray with quick access to our top used features [+] Hamburger menu with all of the transactional tools needed to stay on top of your finances Deposit Funds [+] Deposit checks by taking photos of checks to deposit them [+] Instantly view the processing deposit in your account Make Transfers and Payments [+] Transfer funds between your accounts and to other financial institutions [+] View and manage your bills and recurring payments in one place Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts.