City of Boston Credit Union

4.8 (1.5K)
45.3 MB
Age rating
Current version
City of Boston Credit Union
Last update
1 year ago
Version OS
12.0 or later
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User Reviews for City of Boston Credit Union

4.84 out of 5
1.5K Ratings
5 months ago, Rell024
App issues
This app is the absolute worst!!! The app will close out on you without warning, and if you have your fingerprint set up it will eventually stop working without warning. Also customer service is terrible. It should never take anyone a long time to access their OWN money!!!
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1 year ago, Shelly1002
Terrible Bill Pay service!
The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignorant child on the phone & was rude & defensive. This the Stoughton branch I believe. I'm kinda shocked at how unprofessional she was, we just needed to find out if this payment will be paid & what happened, so we can keep a closer eye. Once you pay a bill here you should have the peace of mind to know your bills will process correctly. Not at this bank, they don't care.
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1 year ago, retiree ffMA
External transfers
The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly. While efforts were taken to allow the lump sum to be transferred rather than 5 piecemeal transactions, that was also fraught w/confusion & also delayed my receipt of funds for 3/4 days. Something needs to be adjusted to simplify transfers, provide info simultaneous to seeking the transfers & allow increase of amounts transferred. Lots of retirees who would like access to IRA funds live outside MA & their ability to quickly access their funds should not be delayed. Thanks
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3 months ago, Emilio J Guerra
Excellent should be its name.
Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team here just goes above and beyond every time I have ever needed them in my only 3-4 years of been a City of Boston Credit Union. Emilio G
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1 year ago, granberryjuice
This app is very convenient in that it allows you to transfer funds immediately. Thank you to all the men and women who make this possible.
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1 year ago, SassyLady1978
Love it
Finally able to do what other banks can do. So easy, you don’t have to remember usernames, passwords and security question. All I’m waiting for now is easy transferring between banks!
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4 months ago, 7147Coco
Easy App
The online banking is convenient and user friendly. Especially for those not computer savvy. Thanks
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3 months ago, betty boo boo1
Since I became a member of this bank, they have been there for me through some really tough times. And they ease the pressure knowing that they are here. Thank You so much City Of Boston CU. God Bless You All.
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9 months ago, 694832@&)1
Great update to app.
Improved interface and access to credit cards is very convenient.
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3 years ago, Cheryl's iPhone 6 Plus
Problem fixed
Problems fixed
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5 years ago, Fhdjdjdjjdj
Visa payments on app
It be great if we can make payments on the Visa card on the app instead of going on the website
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3 years ago, emac1174
This app is basic, simple & generally works well. Since the last update, the app states that I’ve been logged out of my session every time when logging in for a new session, even if the app has been closed out. Please fix this error. Face ID would be nice also
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1 year ago, Inve$tora
Needs larger text ability
Great service but I would like to expand the screen to see larger text.
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3 years ago, librarian2019
Session expired
Lately the app has been giving me problems when trying to log in. As soon i log in it gives me the message session expired try and log in again, sometimes 2 or 3 times in a row.
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1 year ago, tnotess
I’ve waited years and finally we get a nice update. Love the Face ID feature and new tweaks and look!
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3 months ago, ladydye5193
Needs improvement
So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart.
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1 year ago, #mrgogetit247
App Update
This new app is very good and up to industry standards. Great job City of Boston Credit Union!!!
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2 months ago, 18yrs&countingw/COB
Good morning, With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days. Thank you for the opportunity M. Flowers
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1 year ago, wickedshyt4lyfe
Do NOT get a loan through this credit union. They are absolute thieves. They will keep adding money to your principal balance keeping you in debt forever!!! They’re customer service will do nothing to fix this error!!!
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4 months ago, Shitty227
Great app
Best app very convenient
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3 years ago, torntendon
Locked out hard to transfer funds. You have to call the bank before you can log in most of the time
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3 years ago, Blah diva
App updated and now I can’t sign in. User name there but won’t go to passwords. I have to just use my web browser to see my account. No point of this app if I can’t sign in.
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11 years ago, Lainey113
Read Read Directions & GO to COBCU online 1st
App works perfectly! I received an email detailing this info.... You need to go to your computer account 1st... Must already have or get online access, go to ACCOUNT SERVICES tab and click Mobile Access!! Once you do that you will be happy!! This is something that is done by MANY secure sites to verify that APP user is the account owner. Thanks COB CU!! Looks great, seems to work great as well!!
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4 years ago, cityofbostoncreditunionsucks
This app is literally the biggest pile of steaming hot pile of garbage I’ve ever used
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3 weeks ago, notsgolc
This app is dated and clumsy.
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11 years ago, MrsMelodia
I went online under Account Services and agreed to the user terms. Downloaded the app and used my regular sign in. It works great! I can even see graphs of my spending over the past yr. I have been waiting a long time for them to have this app!
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11 years ago, OC6767
Need to enable mobile from computer first
From your computer log in and go to account services. From there click mobile access then download the app from your iPhone and it works perfectly!
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11 years ago, Hotson422
Same thing here
Why introduce a app that can not be use, you fix all the bugs before you present the app
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11 years ago, Omyrican
App is working perfect on my iPhone 5.
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11 years ago, J3ssica apps
I was really looking forward to this app since I do all of my banking online for the most part. Extremely disappointed that you can't even sign on!
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7 years ago, A. Success
Not working!
The new update for finger authentication is not functioning. City of Boston Credit Union has been very outdated and things don't seem to be moving in any directions!
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8 years ago, Severide
Why can't I just use my finger scan to access my account like every other banking app
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9 years ago, Cupcake chfhcshvc
Poor app
This update is still poor.
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1 year ago, WellHungMarine
Was fine
The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text
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11 years ago, JustSomeLady
Can't sign in
Like previous reviewer said, app won't work.
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11 years ago, Epidefib
multiple error messages stating invalid sign in
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11 years ago, johnoc58
Same error code as everyone else
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