The repeated pop-ups on every screen are annoying. Also the app isn’t associated with the bank URL so password managers like 1Password don’t know which login credentials are associated.
Because of the business I run I deposit at least one check per day. About 10% of the time it recognizes my checks. Most every time i have used this app i have had to log out completely, log out, delete the app, etc. in hopes that it will work. I deposit checks in my personal account at another bank regularly and I never have this issue so it tells me that it’s the app. I contacted their support line and there was nothing they can do. It’s such a frustration and a waste of time to have to have to run checks to the bank when the app supposedly has the capability. Please fix this, this makes for a lousy user experience.
Look citywide is a relatively small Colorado bank so I don’t expect it to have some ultra robust app. The app literally does everything I need it to and more. I really like the pay a person feature and use it at least once a week. Great job with the app and I’m so happy to support a local Colorado bank.
Arguably the most frustrating banking app I've ever used.
The Touch ID is a nice feature. That's about all I can say for this busted app. I've had to delete and re-download the app twice now because it just locks up and won't let me sign in after a week of having it on my phone. When it does actually let you through, the interface is slow and the menus are jumbled and bland. It's nice when it works, but honestly that's such a rarity.
One of the worst banking apps I’ve used. The interface isn’t great, the app couldn’t get out of the map section after looking at the “branches near me option,” and you have to call customer service every time you need an account number (or memorize all of them, good luck). The mobile online website is just as bad. Banks like Chase have a much better app that citywide needs to take notes from.
This app is causing me to switch banks. I don’t trust it. Money will go in then disappear. They never show what you actually have. Because of this app I will no longer be a customer of this bank. They should have things together especially when their customers are trusting them. The app and the ATM balance inquiry are always different. This app makes you blind to where your money is.
At first, the app worked okay but seemed a little laggy. But it worked fine for months. But the last week it hasn’t worked at all. I sign in, and I get the loading overtop the login and then after a couple minutes, it says timed out. Can’t deposit a check mobile and it’s just another problem I have with this bank
I am web savvy and use WF, AMEX, Vanguard, USAA, and many other banking and investment apps. This is just so unfriendly. Functionality is not intuitive. Terminology is confusing, minimum data needed isn’t easily found. It is just too hard to use. It makes managing money a headache. Got a got rate but starting to regret it now that I have to deal with this app and bank. Really nice people for sure - poor technology.
One of the most basic bank apps I’ve ever used, and still manages to be pretty annoying. “Remember password” doesn’t do anything. My password manager can’t look up my password automatically because this app hasn’t properly set up their app input fields for that. Huge banners all the time everywhere. App is down for maintenance every week it seems like? Could be worse.
I have to close the app down and log in again each time I want to deposit a check. If I try to deposit a second check without logging out, it locks up my phone. I have an iPhone 6 Plus running ios 12.3.1. This has been going on for several months.
Banking on the go is easier than ever with Citywide Banks, a division of HTLF Bank mobile banking. Securely manage your money 24/7 from almost anywhere! With the Citywide Banks, a division of HTLF Bank mobile app you can: • Check account balances, group accounts and view account activity. • Pay your bills quickly and easily with Bill Pay. • Transfer money between your accounts. • Link external accounts to transfer funds. • Send money fast, safe and easy to people you know and trust with Zelle®. • Remotely deposit checks using your phone’s camera. • Promptly reorder checks without the hassle of making a phone call. • Set up text or email alerts to warn you of account status changes, help you avoid fees and be alerted to suspicious account activity. • Quickly sign on using TouchID. • Access your Savvy Money Management tool to track spending, set financial goals and monitor all of your accounts. • Find the nearest Citywide Banks, a division of HTLF Bank locations or ATMs with just a few touches of your phone. • Your security is our number one priority! Your personal and confidential information remains protected using industry standard technologies and security certificates for peace of mind as you bank on the go. • Download the app today and experience the convenience of mobile banking from Citywide Banks, a division of HTLF Bank. • Some transactions may not be immediately posted to your account and may not be reflected in your available balance. Bank products and services are offered by Citywide Banks, a division of HTLF Bank. Member FDIC. Equal Housing Lender.
