Clark County Credit Union

I love being able to check my account on the go. The run down shows all my current transactions and the current vs available balance. This means a transaction or two is still pending. I usually know which so I can subtract and know how much is available. It's easy to transfer funds from one account to another. When they are updating the website, the app won't open, but I just wait a little while and it's back up. This app has an easier log in process than my other banking apps.

I have been overseas for about two weeks and was having trouble accessing my online banking. When I called CCCU they listened, they acknowledged, they cared. I was assured with getting access to my App again and since then I have been able to manage my funds and keep track of transactions in as much real time as possible(remember I am overseas). My app allows me to plan day financially and most importantly know that my purchases will go through with no hassle. Thank you CCCU for being a great partner to me!!!!

I believe Clark County Credit Union has done a great job designing this app. At a glance you can check everything quickly, and if you need more information it’s just about a one touch button away. Very easy to work with. Even living on the other side of the world in Thailand it’s easy to see my account balances, transfer money, check balances.

I’ve been with the Clark County Credit Union for like 10 years now and it’s very easy with the website and getting help. I really enjoy it when I go into the office as well. I wish they would bring back the people for when you want to do house loans

The only issue I have which I didn’t take stars off for because it the same online, it won’t always let me play down to 0 when I want to. So irritating! But besides that everything else is so easy and convenient!

I’ve had so many issues with your bank. The app you offer has too many technical problems. On numerous occasions, the app isn’t working due to the server being down. I’d log in through my desktop and still encounter the same issues. What makes it worst for me is that if I reach out for assistance via customer service, the issue becomes a more significant problem, given that customer service may not know or transfer me to another person who will not help.

I joined as a member in 1990. CCCU has assisted with all of my financial needs since then:refinanced mortgage, home loan, car loans, through retirement. I have been so impressed by their customer service, that I’ve maintained my membership and banking after moving out of state.

Fantastic banking experience for many years. If issues arises it quickly is resolved. Have been a member for many years. Website user friendly & looks good too. Keep up the great work.

Clark County Credit Union have met my needs and been there when I have struggles. It’s a great bank. I’ve bought two cars and got Personal loans and it went smoothly. Couldn’t ask for anything better.

I love the ease of checking my accounts making sure there isn’t any fraud taking place. I like being able to transfer money and also make deposits.

Living in a small rural town with no access to a traditional banking system in the past made deposits and bill paying a challenge. The cccu app is just like having a bank at you fingertips!!!

App is perfect for all of my on-line banking needs. I really enjoy the ability to transfer money into other institutions. I also enjoy tracking pending transactions. Thanks!

Overall a great app and easy to use. The ONLY issue, is needing a better way to track and receive rewards. Instead of logging into the mobile app, having it reroute you to a webpage and sign in again.

Got a paper mail saying there is app/system upgrade and we all need to verify info by Feb 26th. This current app version has been a month old so do not expect this is the updated version. However I’m writing to complain about how this transition is not smooth for existing customers. I can always use the web but not having the app working is inconvenient.

I had money saved up and no one told me that they would charge me $$ if I didn’t had any transactions in my account - they have been charging me 5 dollars a month for the last 3 years and I never checked because it was my life long savings and I didn’t want to touch it - so instead of earning interest credit for having my money with them, they took away hundreds of dollars. Very disappointed.

I should have stayed with this credit union!! Always helpful and quick to resolve issues!! Staff are so courteous and helpful whether contact is made by phone or in person-highly recommend this banking institution!!

Awesome as always. Thank you I’ve been with his credit union so long, I love how you take care of your members. With your fry protection, verifying information, you are awesome thank you you deserve a 10 but there’s only five stars.

On line services are great, but the bank itself does not have a way to address problems associated with the application. There is no clear way to report problems, and I don’t think they would fix them anyway. Roy R

I think the app is great, love that Zelle has partnered with CCCU. Only thing I hate is the limited transfers allowed. I share an account with my Baby mama so we constantly sending money back and forth for our kids. So when that transfer limit hits, it just makes it harder.

This has improved so much for the better since it’s inception. Better layout and more services available have much improved this app.

The app works well no problems, easy to navigate. Simple to use. Also user friendly, have had zero problems

There is certain quality of life features that would be nice to see. For example a pie chart of money that has come in and money that has gone out ytd and secondly a tap to pay feature on our debit card

I love to be able to check my accounts at a moments notice… If I’ve ever had any issues, I’ve had great customer service… I love Clark County Credit Union I’ve been with them over 30 years♥️

Super easy to access. Very easy to understand. User-friendly. Wish you were able to pull more account information off of their application.

The mobile app is so convenient and easy to use, even for someone who is not tech savvy like myself…based on my experience, it’s very trustworthy!!

I love being able to do my banking on my phone! The app is easy to use. I like the feature showing the categories of my purchases.

App is good but wish it was easier to read the messages and wish the purchases would pop up as a text message.

I like using this App because my account balances are clearly stated and my pending expenses are also shown clearly. I also enjoy the remote check deposit.

This app has always giving me wrong info in my deposits my actual balances in my account never shows purchases as soon as there made it takes days to be on your activity. I have reset the app so many times, there’s no point of doing it anymore due to the fact that it still does the same thing. No bug fixes or enhancements on this app.

We have enjoyed for years and will continue to enjoy for years with you and promote you to others . stay safe and have a great life. Thank you, Tom & Peggy.

You guys are getting better and better, upgrading your ATMs, picture checking app needs work 9 days to get your cash same day if you go the bank should be the same, more locations.

Everything I need, when I need it! The app works great and is user friendly which is so important for me… Thank you CCCU for providing excellent banking in person and online!

Easy to navigate and if you get stuck, can you just give them a call and they fix you right up?

Pretty good just wish it would stop saying “Click Here for Special Offers” when I don’t have any 😔. Basic look wish it was a lil better. Other than that everything works great!

This app is just fabulous, it’s one of the most comprehensive banking apps I have thus far regarding ease of use and functionality. Thank you CCCU for always looking out for your members.

I enjoy this app, but the system kicks me out multiple times. It seems at least once a month I have to re enroll in the option for Face ID. Seems like a lot of work compared to other banking apps.

The changes CCCU has made over the last two years has caught up and surpassed last get financial institution's

You might as well be operating in a 1980’s application software thingy. The mobile deposit check feature NEVER works and this bank is so old school that my debit card still doesn’t have tap-to-pay. I stay banking with them because my husband likes them, but I have no idea why.

CCCU has been my daily financial institution for over 35 years. They have always been fair and competitive, have great staff, and their application has been stable and easy to use.

After about a minute of going through all the menu options & preference's, you’ll find that it’s very straight forward and simple to use.

I have been with CCCU for over 30 years and never had any problems. I’ve moved several times and I still keep it. ❤️🤗

The mobile app has never failed me. I have sabered myself so much time and effort using the app for all my financial transaction needs.

Love this app. I can use Zelle. See my other bank accounts and other financial institutions. CCCU has made themselves look good with this app!

Very easy to access all accounts on line. Staff very helpful. Wish there was still banking on Saturday but otherwise very satisfied!!!

Really like how the app is more user friendly. The facial recognition is a life saver Deposit camera is not as user friendly.

This app will not updated your balance on the weekends so you dont know how much money you have left or what not next thing you know if you do not have enought balance in your account they will charge you insufficient fund of 28$ not giving you change to deposit before charging you .. so be aware this bank they take and charge you insufficient fund arm and leg ..

I have been a member of CCCU FOR OVER 35 years…. CCCU helped me buy homes, vehicles and many many projects. I moved out of state in my retirement years but I continue to stay with CCCU. It’s been a great experience!

Everything I want to do from account transfers to managing my debit card is in one place. It's easy to use too!

Only allowing 6 mo review compared to at least 3 years is not an upgrade of online banking! Nickel & dimeing “interest” on Line if Credit Payoffs within hours of accessing LOC, being told “you MUST come into a Branch to payoff “ANY” loan balance (including LOC) is ridiculous! Improved online by IT Dept is a SERIOUS reduction in service and extremely cumbersome burden on members trying to review/complete annual financial records/taxes!

Over all the best thing about the app is that you can look at your balance. Other than that the payments are delayed and post days later. I’m disputing a charge and sent a message two days ago, with still no reply. Makes me want to change banks.