I’m not sure what it is, but now every time I am on a call, it gets dropped. It doesn’t matter if I have great phone signal or am on WiFi, calls will be dropped. It is a bit frustrating when trying to hold a business call and it drops the call 3 times in a row to where I have to use my actual cell number to call out instead of the app.
If you have any apps running in the background when this app causes your phone to ring, they will likely crash. Setting “Do Not Disturb” apparently does not mean “Do Not Ring”. The app will still ring at least twice for every call, sometimes continuing to ring as if you never activated DND in the first place.
I loaded this on my ipad, seems to work fine.... Talked to my buddy for about 10 min , good quality, no issues. Then the call dropped twice, I could not pinpoint it to the service, it could've been his cellphone The app works! The VoIP service provider and your own wifi, internet connection are the biggest variables. Check that first before blaming the app. I like how it integrates with the contact list, and you can program favorites. This is going to be great while traveling internationally. The UI could be improved, and they need an ipad version... The iPhone version works, but only in portrait mode.
This app is full of issues. Current problems I am experiencing after one day of use: 1. When a call shows up on the lock screen and you swipe to answer, the app slowly opens and you must press answer again to initiate the call. Typically the call has already gone to voicemail by the time you are finally able to press “Answer”, the call has already been dumped to voicemail. 2. Often when I am actually able to connect to an incoming caller, the app keeps ringing in my ear even after I have answered the phone. 3. Sometimes the incoming calls don’t ring at all despite the ringer being on and all notifications correctly set. 4. When I try to reconnect to a caller that got dumped to voicemail the app often hangs and eventually errors out. If I wasn’t forced by my VOIP provider into using this app I would look elsewhere. If it doesn’t get fixed soon I’ll be looking for another provider.
I can hear the phone ringing but there are no visual notifications, which means you have to unlock your phone, search for the app and open it up in time in order to answer the phone. I think I've successfully answer the phone in time once. Very frustrating.
Double checked with T-Mobile, no reason why it shouldn't work but it doesn't. Works fine on wifi and on colleagues phones that don't have T-Mobile. All T-Mobile users at work have the same problem. T-Mobile said app hasn't been developed to work with their network correctly.
The sound quality is often poor on both ends. Calls get dropped with distressing frequency. They especially get dropped when calls are coming in and I try to answer and the app says that I have answered but I am not connected to the other party.Similarly, when I dial out from the app it will keep me waiting for a minute and then fail to ring the other line.
After the recent iOS update (approximately on 5/14/20) by Apple the Softphone app no longer communicates with my iPhone correctly. I had this Softphone app setup with my iPhone so that when a call came through my iPhone would announce the caller’s State. For example, the Softphone would ring and my iPhone would say, “Denver, Colorado.” It did that Because I had my iPhone setup to announce calls so I know where they are coming from before I answered them. Now with the update, Apple changed the way it’s announce feature works with the Softphone app. So now when the iPhone announces the call it only says, “cloud Softphone audio.” This change by Apple really put a damper on this app. I’m really hoping the developers see this review so they can add a patch to the new iOS update so it can communicate better. If they do I will gladly change my 1 start review into a 5 start. Thank you
Cloud Softphone is a personalised, feature-packed VoIP Softphone which support one-touch provisioning for easy account setup and configuration. NOTE: You will need to have your Cloud Code or QR code to set up account in the app. Please contact your VoIP provider or pbx administrator to see if they provide login credentials for Cloud Softphone. More information can be found on our support web site.