I have never had an issues with this app. It has worked well and consistently. Only wish I could deposit checks through it! It says you can, but there is no option under my transactions tab and I cannot find it online.
This App is in desperate need of an update. Half the time I just get “The Spinning Wheel of Death” on my initial try at logging on. So, I have to close out the App and try again in order to access Mobile Banking. My most recent problem is that I can’t do a Mobile Deposit of a Check. I live in the Oak Hill section of Pawtucket and don’t have a car. So, any of the nearest PCU Branches are, at least, 20 minutes to half an hour by bus. Due to that fact, and the fact that this Mobile Banking App doesn’t work well, I’m seriously considering leaving PCU, after having accounts with you for 9 years.
I am very happy with the app/website Coastal uses for online banking. It is very intuitive, thus making it easy to use. All the information that I look for on a regular basis is readily available, and when I need to dive deeper for information, there are tools to help with that process. I have uses Mobil banking with other banks in the past , and this one is far superior.
I do like my bank but this app is pretty iffy. It’s been buggy in the past (which seems to have improved) but using the business IPay or bill pay is maddening. No confirmation messages, very little explanation of features, inconsistent functionality, and more over the basic functions of the bill pay section are so much more convoluted than personal use. When I need to pay a bill I CANT BE CONFIDENT THAT THE TRANSACTION ACTUALLY PROCESSED. Mind blowing how bad this part of it is
Been a Pawtucket Credit Union Member for a long time now Coastal 1 Credit Union the functionality in the app is amazing and the application is easy to navigate and on top of that the customer service is phenomenal highly recommend anyone to switch banks and come over to the best bank around with many branches you can’t go wrong!
For the last month or so, getting logged on is less than a 50/50 shot! Sometimes not at all. It’s awesome (5 stars) when it’s working, but in the last month 2 stars seems generous. I’ll rate it again after they invest in their IT Dept. This paragraph is a second review. No changes have been made since I wrote the first possibly 2 months ago. The app has not improved. I simply cannot log in....makes the app worthless. Please work on an update. It really makes banking easier.
In dire need of an update. Especially for my iPhone 6 plus. I am unable to log in. As soon as I enter my credentials my screen flickers to the next screen then quickly back to log in. If I try my password again, the screen dims and the pinwheel goes on forever never to move to any other screen. Please update and I’ll change my rating. I love this bank and used to love the app. Thank you. :)
Glad they have the app but def old school and I hate I can’t freeze/cancel my cards if needed on the app. It’s a credit union I get it and it does what I need it to do but wish it had some more features. Overall love the bank and the customer service and have been banking with them since I was a child!
I just downloaded this, and set up my Face ID, and everything seems to be working great. I think it’s even easier than the website. But I only gave it four stars, because I haven’t been using it that long!
The app is confusing to use and does not make the process easy when making loan payments. There is no “make payment” button you can only transfer funds. I think the app could be much more user friendly.
I love this bank, but they need to fix this app. I can never sign on and I’ve even called about the issue which they tried to say was a problem on my end. Reading some of these reviews it’s obviously not. I’ve been with them for over 40 years and the app was of great help to me considering I can’t get to the branch very often. If it’s not fixed soon I’ll have to switch banks
“For security reasons, access has been restricted on this device” comes up when I try to open the app. Called customer service and was told it had nothing to do with my account, it was to do with the iOS 11 update and they were working on it. Well guess what? That was weeks ago! This app hasn’t had an update since August... uhhh maybe get on that?
App has 2.3 rating. The app obviously has issues. It works ok on iPhone 10 and possibly with other models, but definitely not on iPhone 12. Once logged in, it logs me out immediately. Deleted and reinstalled the app and still no luck. App is completely useless and I am forced to use my pc for banking needs.
What happened to this app? I cannot successfully login. After I put in my ID & password it looks like it’s going to take and then the screen flickers and brings me back to the login screen again. You try to login again and it just spins forever. This is so frustrating. Please fix it or bring back the previous version
Seriously thinking of switching to another credit union after 15 Years. I now live in a part of the state where the closest branch is more than 30 minutes away. I drive there to use the atm and it is broken on a holiday weekend. I have called to ask when the app will be fixed and never received any follow up information.
It’s hit or miss if I can open my account. I can sign in and see my balances but cannot open up each account to see each transaction or do any other banking. This has been going on for months. Yes I have shut off and restarted my phone, I’m all updated. It’s not the user.
I am having the same annoying problem. I log in and it glitches and goes back to log in and then when I try it again it’s just loading forever. I have to constantly close and open the app to check my balance and sometimes I just give up bc it’s so bad. Please fix this
Enjoy the convenience of banking on the go with Coastal1 Mobile. Available to all Coastal1 Credit Union online banking members. Coastal1 Mobile allows you to check balances, make transfers, pay bills, deposit checks, and find ATM and branch locations. Business online banking members can also make ACH payments and wire transfers. Available features include: Accounts Display account balances and details in real-time. Search and sort account history by date, amount, or check number. Payments Pay your bills and search for recent transactions by date, amount, or check number. Transfers Transfer funds among Coastal1 accounts, and between Coastal1 and external accounts. Deposits Deposit checks using your mobile device. Locations Find nearby branches and ATMs using your phone’s built-in GPS; you can also search by zip code or address.