I have never had an issues with this app. It has worked well and consistently. Only wish I could deposit checks through it! It says you can, but there is no option under my transactions tab and I cannot find it online.
This App is in desperate need of an update. Half the time I just get “The Spinning Wheel of Death” on my initial try at logging on. So, I have to close out the App and try again in order to access Mobile Banking. My most recent problem is that I can’t do a Mobile Deposit of a Check. I live in the Oak Hill section of Pawtucket and don’t have a car. So, any of the nearest PCU Branches are, at least, 20 minutes to half an hour by bus. Due to that fact, and the fact that this Mobile Banking App doesn’t work well, I’m seriously considering leaving PCU, after having accounts with you for 9 years.
I am very happy with the app/website Coastal uses for online banking. It is very intuitive, thus making it easy to use. All the information that I look for on a regular basis is readily available, and when I need to dive deeper for information, there are tools to help with that process. I have uses Mobil banking with other banks in the past , and this one is far superior.
I do like my bank but this app is pretty iffy. It’s been buggy in the past (which seems to have improved) but using the business IPay or bill pay is maddening. No confirmation messages, very little explanation of features, inconsistent functionality, and more over the basic functions of the bill pay section are so much more convoluted than personal use. When I need to pay a bill I CANT BE CONFIDENT THAT THE TRANSACTION ACTUALLY PROCESSED. Mind blowing how bad this part of it is
Been a Pawtucket Credit Union Member for a long time now Coastal 1 Credit Union the functionality in the app is amazing and the application is easy to navigate and on top of that the customer service is phenomenal highly recommend anyone to switch banks and come over to the best bank around with many branches you can’t go wrong!
Great credit union, more customer friendly than a large bank. When you have to call you speak with an American that you can understand. They offer better rates than most banks, and all the services provided by banks. I’m very satisfied with them and have been using them for over 15 years.
Banking online with Coastal one, Credit Union is the easiest I’ve ever had. Also, the staff at Coastal Credit Union are absolutely wonderful. They treat you like a person the staff I mean they treat you with the highest of respect and I mentioned Coastal credit one union to everyone and I have a lot of friends. I so appreciate all of the staff always this review is from Anne Marie Pinelli.
It’s super convenient having everything available on my phone. I don’t get checks often but mobile check cashing saves a lot of time. I also love how easy it is to transfer money between accounts.
For the last month or so, getting logged on is less than a 50/50 shot! Sometimes not at all. It’s awesome (5 stars) when it’s working, but in the last month 2 stars seems generous. I’ll rate it again after they invest in their IT Dept. This paragraph is a second review. No changes have been made since I wrote the first possibly 2 months ago. The app has not improved. I simply cannot log in....makes the app worthless. Please work on an update. It really makes banking easier.
Overall coastal one credit unions app is not that bad and neither is the bank. The app makes everything easy. The bank it’s self could use some improvements but the app is great.
In dire need of an update. Especially for my iPhone 6 plus. I am unable to log in. As soon as I enter my credentials my screen flickers to the next screen then quickly back to log in. If I try my password again, the screen dims and the pinwheel goes on forever never to move to any other screen. Please update and I’ll change my rating. I love this bank and used to love the app. Thank you. :)
Customer service awesome I love this bank had other banks and it was always problems with them Been with this bank for more than 10 years Never any problems THANK YOU for your services
Glad they have the app but def old school and I hate I can’t freeze/cancel my cards if needed on the app. It’s a credit union I get it and it does what I need it to do but wish it had some more features. Overall love the bank and the customer service and have been banking with them since I was a child!
Coastal1 has a great app and customer service is stellar
Great app and customer service is excellent and they always help me and I never have to wait a long time , very friendly people and the app is easy to navigate
From downloading to implementing, this app is so simple to use; and having it on my phone means I don’t have to always leave home to handle my transactions!
Coastal has a great online banking app and just when you thought it would not get better, they find a way to improve it. This is the best bank to bank with!
Great app. It’s improved over time. The transfer option among members is great especially with my children also using the app! It’s great to have all accounts together on one platform.
I just downloaded this, and set up my Face ID, and everything seems to be working great. I think it’s even easier than the website. But I only gave it four stars, because I haven’t been using it that long!
The app is confusing to use and does not make the process easy when making loan payments. There is no “make payment” button you can only transfer funds. I think the app could be much more user friendly.
When trying to pay bills, the calendar doesn’t come up right away. I have never had any trouble with this on my IPad until the last update. Have to use my computer to pay bills. Please fix soon...
The app is functional but please add notifications. It’s very helpful when I get a notification about deposits going into the account. I would really like that feature to become available
I love this bank, but they need to fix this app. I can never sign on and I’ve even called about the issue which they tried to say was a problem on my end. Reading some of these reviews it’s obviously not. I’ve been with them for over 40 years and the app was of great help to me considering I can’t get to the branch very often. If it’s not fixed soon I’ll have to switch banks
“For security reasons, access has been restricted on this device” comes up when I try to open the app. Called customer service and was told it had nothing to do with my account, it was to do with the iOS 11 update and they were working on it. Well guess what? That was weeks ago! This app hasn’t had an update since August... uhhh maybe get on that?
Like the app and I’d give you 5 stars if I didn’t have to keep answering the same question about allowing notifications. I don’t want them and I shouldn’t have to keep saying no. Thank you
This app allows for limited use. Mostly checking daily basic items. The mobile app is the same as the regular app which both are very limited You would expect better from a financial institution
App has 2.3 rating. The app obviously has issues. It works ok on iPhone 10 and possibly with other models, but definitely not on iPhone 12. Once logged in, it logs me out immediately. Deleted and reinstalled the app and still no luck. App is completely useless and I am forced to use my pc for banking needs.
What happened to this app? I cannot successfully login. After I put in my ID & password it looks like it’s going to take and then the screen flickers and brings me back to the login screen again. You try to login again and it just spins forever. This is so frustrating. Please fix it or bring back the previous version
Seriously thinking of switching to another credit union after 15 Years. I now live in a part of the state where the closest branch is more than 30 minutes away. I drive there to use the atm and it is broken on a holiday weekend. I have called to ask when the app will be fixed and never received any follow up information.
Trying to setup auto pay was one of the most difficult process compared to any other loan app I have used. Customer service was wonderful but there hours are very inconvenient. Most people work Monday through Friday you know regular business hours.
It’s hit or miss if I can open my account. I can sign in and see my balances but cannot open up each account to see each transaction or do any other banking. This has been going on for months. Yes I have shut off and restarted my phone, I’m all updated. It’s not the user.
I am having the same annoying problem. I log in and it glitches and goes back to log in and then when I try it again it’s just loading forever. I have to constantly close and open the app to check my balance and sometimes I just give up bc it’s so bad. Please fix this
Enjoy the convenience of banking on the go with Coastal1 Mobile. Available to all Coastal1 Credit Union online banking members. Coastal1 Mobile allows you to check balances, make transfers, pay bills, deposit checks, and find ATM and branch locations. Business online banking members can also make ACH payments and wire transfers. Available features include: Accounts Display account balances and details in real-time. Search and sort account history by date, amount, or check number. Payments Pay your bills and search for recent transactions by date, amount, or check number. Transfers Transfer funds among Coastal1 accounts, and between Coastal1 and external accounts. Deposits Deposit checks using your mobile device. Locations Find nearby branches and ATMs using your phone’s built-in GPS; you can also search by zip code or address.
