I would have given all 5 stars but for over a week, I am unable to deposit a check through my phone. I hope this will be fixed soon. I really enjoy this feature and do not want to go to a branch.
My only problem is that the account history overall, whether it be in one account or overall is not all well organized, there are lots of gaps in the transaction histories. Some dates in which billers claim they have pulled money does not appear at all or will appear but in a different date making things confusing or complicated and surprising as though fraudulent may have been committed without authorization. This app should be organized and revamped. When scheduling a transfer, they automatically attempt and fail.
Love it. I really do. I’ve had several financial difficlties due to Covid and being in and out of work. Very patient and cooperative. Worked with me. I appreciate this credit union more than any other including the banks. I let everyone know just what a wonderful company Connex is. Thank you all for your assistance.
The app constantly crashes on you even if you have perfect internet connection, you can never deposit a check over the phone, and half of the time they are down doing maintenance. If i knew the app was going to be this bad i would have changed banks cause you basically cant do anything on the app besides transfer money from one section to another but not between bank accounts. Fix your app cause this is just sad.
I have been of the credit union for over 20 years- they are always there when I need them , making my banking effortless . I never have worry about any because I’m in good hands. Thank you Connex!!
This app doesn’t work all the time . I have been using this app for years all of a sudden it now stops working when it gets ready. I have to delete it then reinstall and it will work until it decides it won’t again.
I’ve been banking here since I was 16. I’m 71 and have never had a different bank. I like everything about Connex. I’ve also taken many loans from them.
I have had Connex formerly SNET Credit Union for more years than I can say ... has always been exceptional, in every way especially in this era ... Connex has a focus on excellence in customer service at every level .... and more than appreciateed.
Nothing in this app tells you both Smartphone and PC needs to be on Google Chrome! My new PC was Microsoft Edge... took 5 phone calls to know all needs to be Google Chrome in order to see both....BE Aware!!!!!!!!
For some reason, the Face ID does not log me in anymore. And there is no way to change that. Pluses: check depositing is usually simple; although, it regularly makes me verify images twice which is annoying.
The app is really basic not alot of features like some other banking apps. You can’t transfer money from Connex to and from sister banking locations without going into the actual credit union.
very unreliable, the all never works and I haven’t been able to transfer any money in 2 days and this is the 3rd time this has happened this month, they are not keeping up with the app and have way too many problems that need to be fixed
App hasn’t worked for remote check deposit since I updated to iOS 16. They need to fix this issue. It’s been weeks since I’ve been able to deposit checks.
Worst bank I’ve ever dealt with. Horrible hours, little to no service over the phone. And denied my fraud case that is 100% legitimate fraud. I can’t wait to be done with this bank for good.
UPDATED review: on top of accessing contacts, the app also accessed bluetooth. I corresponded with Connex at length about this. The culprit appears to have been Popmoney, a service I signed up for and never used. I did not grant Popmoney these kinds of access. I have purged my Popmoney acct and re-installed the Connex app, which now seems to be behaving properly. NCR apparently is developer for Connex’s app (in whole or part-not sure) But be aware, bluetooth has become a big deal among marketers tracking your location. I know NCR uses beacons for bluetooth, i dont know if it is only attached to Popmoney. I only know that once i purged the Popmoney acct, the app seemed to became more respectful of my rights and privacy. I belong to a credit union to get away from aggressive, heavy handed banks. Connex needs to navigate a market where it can offer mobile products deceloped by other companies while maintaining the spirit of its mission. It’s probably not always easy. End if updated review .......... Until today i would have given this app good reviews. It’s easy to use and reliable. But i discovered that it sought access to my contacts, and got access without my permission. I discovered this on a routine privacy check and disabled access but of course it is too late. Explanation from bank so far doesn’t check out and I have asked them to look into it more. It would be helpful if the developer would just explain this, it would save a lot of trouble
I have been not-so-patiently waiting for Connex to launch an app, and catch up with the rest of the world. I must say, the wait was not time wasted, as it appears they had been working hard to make sure their app was 'Good to Go', before they launch it. I'm so happy to have my banking at my fingertips again. For many years I was an avid user of their Call-24 system, until the last 'update' was made to the system, which rendered relatively useless, in my opinion. It was constantly misinterpreting keypad entries, if I used anything but my cell phone, so I didn't. The Connex app has put the mobility back into my banking again. I LOVE REMOTE DEPOSIt and I'm so glad it was included in the app!!along with Email customer service, Pay Bills, and more!! Thank you!
I used to really love my connex app, but there is one really big problem, when I use it on my Iphone on sundays it always gives me "application error" which is rather annoying when I am trying to just check my accounts for how much money I have
This app lacks any convenience that might make it useful on the mobile platform. Yes you can see your balance but you can text bal from your cell which is easier. The real use comes from bill pay but you can't see anything worthwhile. You can see dude dates that are created when using epay. If a bill is scheduled to be paid, that does not affect your available balance. So if a payment is scheduled, you have to just remember that until it's actually delivered. You have to remember that a bill might be due. You have to remember that you may have a scheduled payment pending even if it not showing on the scheduled payments screen section. So why have this app?? I appreciate the effort, please develop more.
Definitely recommend this all. I've found the app to be very helpful when on the go (and NOT using a public Wifi) to make sure checks have been registered and to be cautious of my balance (and the ever present risk of fraud). The make a payment option is useless, or was when I tried using it a month or so ago, without dealing with it in a browser. I've been really happy with it. The picture check deposit feature is pretty convenient.
It takes me less time to walk to my local Connex branch than it sometimes does to deposit a check using this app. It often takes so long to process mobile deposit that my phone goes to a lock screen. In one instance, a deposit didn't process, my card was declined, *and* I couldn't access my account information--all while I was out of town. Additionally, charges rarely post to my app in a reasonable window of time. Get this app if, like me, it's difficult for you to get to Connex during branch hours. But really, have the most minimal expectations for convenience and/or functionality. Then, be prepared for this app to fall short of them.
I have always loved this credit union. Their alternative approach to banking is refreshing. The customer service is great. I get tons of complements on my bright purple debit card! The app is great. I love the mobil direct deposit. I last love that when a check is cashed on your account, you can click on that withdrawal on your account history and it will show you an image of both. The front and back of the check in case you forgot who you wrote it to. Nice job Connex! No complaints!
This app has worked fantastically when I need to transfer money from one account to another and when I want to check my balance. But when I try to deposit a check it crashes or it gives me an error when submitting. I have yet to be able to deposit a check with this app. If they can fix the check deposit portion of this app, it would be perfect.
I've always loved everything about Connex, except for their mobile site. The app is a huge improvement. Intuitive, easy to use, and looks great. Being able to deposit a check just by taking a couple photos seals the deal.
Love this App. I used BOA for years and was skeptical that this would work seamlessly like the BOA app. Turns out it works just as good! You can transfer funds between accts including car loan payments, you can deposit checks by taking a picture, locate branches or atms, and the list goes on.
Already loved my credit union but this makes it even better! Well worth the wait. Didn't expect Mobile access AND mobile check deposit to be launched at the same time.
I was JUST saying at lunch today how I couldn't get to the bank to deposit a check I have had in my purse since last week and that I wished I had mobile deposit. Got back to the office and MY WISH CAME TRUE. YEAH and Woo Hoo
This app is surprisingly sophisticated for a local credit union. Transfer funds, pay bills, deposit checks, and more! Complements the awesome local customer service, with an equally friendly and easy experience :)
Easy to use and convenient. Great app! Only downside: it seems that by having this app on your phone, you cannot log in to your account via a laptop or desktop computer.
Convenient and easy to use. Really like the cash back features. Only wish I could schedule loan payments through the app instead of doing instant payments.
I absolutely love this app! I downloaded it as soon as it was available and was thrilled to see that I can more easily make mobile deposits without using a scanner!
The usual transfers, bill pay, and monitoring transactions, etc. the ability to deposit checks with the app is just icing on the cake. Absolutely love it.
Unbank anytime anywhere with Connex Mobile Services! With Connex Mobile Services from Connex Credit Union, you can easily and securely access your accounts anytime, anywhere all from your phone! As the Unbank, we’ve made sure this application is free to download and there are no pesky bank fees to use it. Experience Unbanking in the palm of your hands! Using your existing Online Banking logon, or once you've created a secure passcode for logging on, you'll have access to: * Check your account balances * Transfer money between your accounts * See your transaction history *Pay your bills *View and activate your cash back offers *Make check deposits with the snap of a picture *Earn cash back with Purchase Rewards Your security is our priority. Mobile data transmissions and account information are protected by 128-bit encryption, just like they are when you Unbank online, to prevent unauthorized access.
